Overview
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
GoTo Connect Overview
Long time customer
We have been extremely pleased with GoTo Connect.
We do GoTo Connect suggest you GoTo too
All For ONE
Best Software for Meeting online and Screen Sharing
GOTO helps you stay connected
Smooth Collaboration
GoTo connect keeps you connected in a Flash every time !!
wherever you are GoTo connects you
Great VOIP with great collaboration extras, great service, at an affordable price.
Basic but does the job
From Meh to Marvelous: My honest review of GoTo Connect.
User friendly VoIP
How GoTo Connect Differs From Its Competitors
All in One Platform
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
The ability to use the service …
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
Product Differentiation
All in One Platform
Tangible Impacts
Product Differentiation
Tangible Impacts
Product Differentiation
All in One Platform
Tangible Impacts
All in One Platform
Tangible Impacts
Product Differentiation
All in One Platform
Tangible Impacts
Product Differentiation
Tangible Impacts
Product Differentiation
Tangible Impacts
Product Differentiation
All in One Platform
All in One Platform
All in One Platform
All in One Platform
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (157)8.888%
- Message alerts (159)8.484%
- Directory of employee names (150)8.383%
- Call reports (143)7.878%
Reviewer Pros & Cons
Pricing
Basic
Starting at $27
Standard
Starting at $32
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $27 per month per user
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.5Hosted PBX(132) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.1Multi-level Interactive Voice Response (IVR)(114) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.5User templates(117) Ratings
Create and apply batch configurations to multiple users at once
- 7.8Call reports(143) Ratings
Historical call analysis and trending metrics
- 8.3Directory of employee names(150) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.8Answering rules(157) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.1Call recording(136) Ratings
Automatic recording of inbound and outbound calls
- 8.7Call park(127) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(133) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.4Message alerts(159) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8Video conferencing(102) Ratings
Built-in video conferencing capabilities
- 8.3Audio conferencing(142) Ratings
Audio conferencing credentials for all on the system.
- 8.4Video screen sharing(88) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.5Instant messaging(82) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 7.9Mobile app for iOS(131) Ratings
App for iPhone and iPad
- 8.2Mobile app for Android(114) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Connect?
The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.
GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
For over two decades, GoTo has supported companies grow their business by offering:
- A cloud phone system with enterprise-grade features
- AI-powered contact center and customer engagement tools
- A unique visual dial plan editor, softphone functionality and advanced reporting
- 99.999% uptime and 24/7 customer service
GoTo Connect Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Additional Features
- Supported: Auto attendants
- Supported: Call forwarding
- Supported: Custom messages
- Supported: Hot desking
- Supported: Number porting
- Supported: Phone number extensions
- Supported: Toll free numbers
- Supported: Virtual fax
- Supported: Virtual voicemail
GoTo Connect Screenshots
GoTo Connect Integrations
GoTo Connect Competitors
GoTo Connect Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
GoTo Connect Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(315)Attribute Ratings
Reviews
(51-75 of 190)- Customizable Dial plans greatly exceed expectations
- Being able to dial in or receive calls remotely
- Integrations are a necessity in our industry, they work perfectly with our scheduling and calendar apps
- I would like to see the UI improvements continue, it has been greatly simplified but there is more trimming to be done
- Expanded network would be great! I'm unable to port my preferred number due to lack of coverage here
GoTo Connect -> Connected you with everyone everywhere
- Robust Contact Center Solution that integrates with the PABX
- Ease of solution management
- Low cost of phone calls
- Provide mobility
- The most advanced report templates can be released to customers who have GoTo Connect without the need to hire a separate module. The standard reports available for GoTo in the basic version are very simple and do not have data protection.
Good, but not Great, Enterprise Telephony Solution.
- Provided a stable inbound and outbound phone medium for our organization.
- The Contact Center functionality was quite impressive!
- Was easy to use the relevant GoTo app and softphone.
- The Salesforce CTI Integration.
- Overall product roadmap and feature request review and response.
- Support relating to Integrations such as Salesforce.
Go To Connect Experience
- Call Tree Setup
- After hours and holiday scheduling
- Ease of use
- Mobile App Feature
- Call recording
- Call Reports
It has very easy admin portal where you can program. Scheduling of hours and holidays is a breeze. Route mapping for inbound calls was also very simple to setup.
Quick fast and in a hurry.
- The mobile app makes it easier to answer the main office phone when I'm working remotely.
- There are so many tools.
- I love having the ability to text /internal messaging.
- Having to refresh when the web application freezes.
- A bit of a learning curve.
- Additional integrations to CRMS would be nice.
GoToConnect could solve your communication problems!
- successfully sends phone calls to another remote or cell number.
- Allows an organization to have all employees on one phone network, whether in an office, at home, or on the road.
- Video conferencing can be done on one system with all staff!
- As of now, with the research we have done, there do not seem to be any glaring areas that need improvement.
GoTo Connect.
- Soft phone software is excellent.
- Meeting integration with outlook is excellent.
- Screen sharing is very effective.
- User interface can be confusing. First time use made it hard to find a meeting room.
- The soft phone application shows indications of missed calls when the log has been cleared.
GoToConnect
- Voice calls
- Video calls
- Messaging
- Softphone quality
- Software updates
- Software ease of use
GoTo Connect delivers!
- Training/on-boarding
- Intuitive and friendly admin dashboard
- Consistent and quality service
- Let the customer update the roll out plan on their own
- ...that's literally it.
- The rest of our experience has been wonderful thus far.
Skeptical business owner is won over!
- Calls
- Messaging
- Texting
- Interface
- Voicemail
- Routing calls.
One stop service, GoTo Connect
- Contact Center
- Dial Plans
- GoTo Connect contact center reporting
GoTo Connect Review
- great customer service - always friendly and helpful
- easy to use - self taught most of what I have learned to use GoTo Connect
- tech support is always quick to help and get issues resolved as fast as possible
- I don't really have any complaints and the features being added only enhance what we are currently using GoTo Connect
I trust GoTo Connect!
- GoTo Connect assists with class meetings seamlessly.
- GoTo Connect has a great support network!
- GoTo Connect is affordable.
- Sometimes there are dropped calls.
- Sometimes I cannot hear the client.
- Sometimes using the wrong browser slows things down.
GoTo Connect saved us cash and time, and works just fine!
- The mobile app is not perfect, but better than others we have used (e.g. ShoreTel Mobility)
- Connecting new desk phones purchased directly from them or from other resellers is relatively easy.
- Auto attendants (Dial Plans) are powerful and intuitive to create with their workflow style editor.
- The mobile app struggles sometimes with not ringing when a call is coming in - fighting against smartphones constantly trying to optimize battery usage.
- Support used to be stellar under Jive, but is now offshored and difficult to work with sometimes, especially for least-cost routing issues.
- We were unable to port in some of our numbers
GoTo Connect is the GoTo for connections!
- We do not have to send screen shots or docs to the group
- Screen sharing during meetings helps everyone to see and discuss the topics
- Setting up a meeting is simple and fast
- GoTo Meeting could be more user-friendly for those not technically inclined
- Some staff members get quickly confused by the software
- Support is sometimes needed
My GoTo system to Connect to my customers! 5 Stars!
- The support system for the software is very efficient and timely
- Easy access and manipulation of users & functions within the software
- I can't think of anything to improve!
Great Solution, Greater Value.
- Phone Service.
- Easy to Use Admin.
- Call Routing.
- Having the ability for a user to listen to call recordings without having full admin portal access. The Owner of our company has threatened me to search and shop for other companies as certain people within our company need to listen to call recordings but aren't allowed access to admin features like call routing.
- Being able to contact support via phone. It takes a lot of research to get a support phone number. They really push the online chat support.
Choose GoTo Connect, you'll be glad you did!
- GoTo Connect has many great features with differing voicemail message capability.
- GoTo Connect has a great DND Feature
- GoTo Connect is easy to download to mobile devices with excellent call quality
- GoTo Connect saves my business money.
- If GoTo Connect IP phones had a larger screen that would be great.
- GoTo Connect could make switching between calls much easier.
- GoTo Connect could use separate buttons to switch between busy and unavailable
My favorite GoTo
We love that we can see if our technician has returned the calls after hours or not.
- The phone goes off right away
- Email the messages to my email as well
- Shows if we responded back to the customer
- If it could be set for one on technician each day instead of all phones going off each day.
- Cloud management
- Call Quality
- Uptime is stellar
- Support
- Their mobile app is great!
- Call migration is super easy
- Receiving Texts through all numbers
- Call routing and control through dial plans
- Windows App is clunky
- Windows App will update and pull features off
- Mobile app can be a little finicky
GoTo LogMeIn Connect & Rescue Just Works!
- Up Time is at 99.9% (Nobody's Perfect).
- Have yet to lose a connection through Rescue; the exception is carrier issues like some goof cuts the fiber optic feed to the area.
- Speed, over the years we've seen the response time increase and be very stable.
- Especially appreciate the Notices if there's any issue/problem or maintenance scheduled
- Training is outstanding!
- Tracking has become quite robust.
- Work with Help Desk 3rd party apps or offer a simple GoTo solution.
- A Customer Info (i.e. User Log On & maybe Secure Password storage).
- Prompt for Admin login.
GoTo Connect - Reliable, Customizable, Easy to use
- Customizable Dial Plans
- Easy to use interface for creating users, extensions, etc.
- Uptime is generally high, minimal downtime
- Responsive support team able to assist with difficult issues past Tier 1 support
- Differences in the UI can cause confusion (between Lines & Extensions for example)
- The "new" GoTo Connect interface has features still missing, despite being rolled out to some clients
- More customizations for queues
It is also well suited for organizations as small as 10 users who just need calls, to a very large company with a large number of locations, each with individual need for customization.
It is not well suited for those looking to have absolute control over every piece of the PBX, as some features and troubleshooting tools are only available by contacting GoTo Support.
- Manages all our external calls.
- Works perfectly as our automatic call assistant 24-7.
- Manages all our internal communication between all our facilities.
- The GoTo meeting rooms aren't as easy to use compared to Zoom, Google Meet, or Microsoft Teams.
- The GoTo Meeting App should have a better promotion to be as popular as the mentioned apps.
Get Your Business Correct by GoTo Connect!
- Customer Service
- GoTo Mobile
- Goto Meeting
- Easy to Use
- All in one devices
- Keep up the good work
- How they keep up with the new features keep that going
GoTo Connect meets your VOIP needs
- Allows multiples lines for different business functions.
- Ability to assign users to different lines.
- Enhanced voicemail system.
- Being able to see users' availability.
- Being able to see users' call logs.
- Multi-line call forwarding.
- After hours recording services.
- Transcription services.