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ADP Workforce Now

ADP Workforce Now

Overview

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Direct deposit files (984)
    8.6
    86%
  • Pay calculation (996)
    8.6
    86%
  • Update personal information (969)
    8.5
    85%
  • View and generate pay and benefit information (978)
    8.2
    82%

Reviewer Pros & Cons

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Pricing

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Essential

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Cloud

Enhanced

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Cloud

Complete

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Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ADP Workforce Now Demo | ADP

www.adp.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

7.9
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7.7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

7.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.8
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

6
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.8
Avg 7.8
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Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app

ADP Workforce Now Video

ADP Workforce Now - All-in-One HR Platform

ADP Workforce Now Integrations

ADP Workforce Now Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Frequently Asked Questions

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

Dayforce, UKG Pro, and Paychex Flex are common alternatives for ADP Workforce Now.

Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.6.

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(2092)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
We have 2 companies and over 200 employees and have been processing payroll for over a year through ADP's Workforce platform. We had previously used the Run platform for over 10 yrs. The workforce platform has been fine for HR related tasks but an absolute nightmare for payroll. The nightmare began with set up, an implementation team that changed, lacked knowledge and skills for proper set up. Ongoing issues with disappearing tax codes, and tax errors. Site functionality is pathetic, numerous technical glitches, tax returns not available within the reports module, to be told to use a work around, for the "workaround" not to work either. 4 support tickets and hours on the phone and still can not access or get copies of our local tax returns. Their support is frustrating at best but more often than not worthless. It takes 2-3 phone calls to solve an issue or to get a support ticket. Paychecks voided only to reappear and after 4 phone calls and the pay showing as corrected to still be included on their W2's. We have been grossly overcharged for tax set ups and filings in local jurisdictions with 0 amounts that were never needed and should never have been set up and we made numerous attempts to correct. Numerous calls to be told it was fixed and charges corrected, the charges stopped for 1 month and then started again. There have been more issues and errors in 1 year than in the previous 20 years of processing payrolls and the fees were 4x more not including over a hundred hours dealing with issues and support and again we still have no access to our local municipality tax returns that were filed, if they were filed and 30 days after the qtr end no access to our state UC returns that are needed for an audit.
  • employee reporting
  • implementation and set up team lacking in knowledge
  • technical issues glitches with platform
  • Support is worthless
  • no accountability when there are issues and failures within their system
  • overly complicated and difficult to navigate
I have done payroll for over 25 years for 3 businesses with over 300 employees. I have used multiple other platforms as well as doing payroll 100% in house. I have used ADP's Run platform with no issues. Workforce now has been the worst experience and in 1 year we have had more problems and errors than all of my previous years combined all while costing us 4x as much. Support is abysmal and at times completely wrong. Numerous support tickets for the same issues and the problems continue. It has gotten so bad we started videoing our use of the platform to show and document the numerous issues. There is 0 accountability on ADP's behalf for numerous system failures and in no way have they come close to delivering on the product we were sold and have been overcharged for. 4 support tickets in 2 months trying to gain access to the tax returns we paid for, still no resolution. They have not even offered to email or mail a copy of the returns. We have no idea if they have actually been filed since we can not view them in any way through Workforce Now, ireports or smart compliance.
Human Resource Management (7)
10%
1.0
Employee demographic data
N/A
N/A
Employment history
N/A
N/A
Job profiles and administration
30%
3.0
Workflow for transfers, promotions, pay raises, etc.
30%
3.0
Organizational charting
N/A
N/A
Organization and location management
N/A
N/A
Compliance data (COBRA, OSHA, etc.)
10%
1.0
Payroll Management (7)
8.571428571428571%
0.9
Pay calculation
10%
1.0
Support for external payroll vendors
10%
1.0
Off-cycle/On-Demand payment
10%
1.0
Benefit plan administration
N/A
N/A
Direct deposit files
10%
1.0
Salary revision and increment management
10%
1.0
Reimbursement management
10%
1.0
Leave and Attendance Management (3)
10%
1.0
Approval workflow
30%
3.0
Balance details
N/A
N/A
Annual carry-forward and encashment
N/A
N/A
Employee Self Service (4)
17.5%
1.8
View and generate pay and benefit information
20%
2.0
Update personal information
20%
2.0
View company policy documentation
30%
3.0
Employee recognition
N/A
N/A
Asset Management
N/A
N/A
HR Reporting (3)
10%
1.0
Report builder
10%
1.0
Pre-built reports
10%
1.0
Ability to combine HR data with external data
10%
1.0
Integration with other HR capabilities
N/A
N/A
Performance Management (5)
N/A
N/A
Performance plans
N/A
N/A
Performance improvement plans
N/A
N/A
Review status tracking
N/A
N/A
Review reminders
N/A
N/A
Multiple review frequency
N/A
N/A
Succession Planning
N/A
N/A
Onboarding (2)
20%
2.0
New hire portal
20%
2.0
Manager tracking tools
20%
2.0
Performance and Goals (4)
N/A
N/A
Corporate goal setting
N/A
N/A
Individual goal setting
N/A
N/A
Line-of sight-visibility
N/A
N/A
Performance tracking
N/A
N/A
Recruiting / ATS (6)
N/A
N/A
Job Requisition Management
N/A
N/A
Company Website Posting
N/A
N/A
Publish to Social Media
N/A
N/A
Job Search Site Posting
N/A
N/A
Applicant Tracking
N/A
N/A
Notifications and Alerts
N/A
N/A
  • We were overcharged by over 20,000 for tax codes and set up and that was never needed or required for jurisdictions that not only do we not operate in, we also don't have any employees who reside in them.
  • We currently have unresolved audits because we can not access some of our tax returns and filings.
  • What was intended to save us time and streamline processes has actually cost us time and money.
There is nothing remotely "flexible" about this software. The system has numerous glitches and inconsistencies.
  • time and attendance
We had previously used ADP's Run platform and thought it would make for an easier transition. We could not have been more wrong. Pay information was not transferred, we were told we would have access to our reports in Run for a year instead we were locked out after a month. They filed 941's for same quarter from both platforms because they did not transfer any of the previous data and we were told an amended return to combine the information was done but it didn't show up within any of the reporting or tax return areas of Workforce Now. Their implementation team set up one of our businesses that has tipped employees incorrectly which resulted in our employees being paid for tips they had already received in cash and then repeatedly telling us we needed to put stop payments on their checks when ADP sweeps the payroll in one withdrawal from our account and it had already been withdrawn.
I would rate their support as a negative 1000. Most issues take more than 1 support call to resolve, many take additional support tickets and even those and having issues escalated does not always resolve issues. We continue to have several unresolved issues and missing tax returns.
Should not have to pay additional for support when the issue is malfunctioning parts of their platform like tax returns / reports not being available within the tax reporting module, or within ireports or within the "smart" compliance module
Yes
No, multiple support tickets and still no resolution and has continued through multiple quarters.
No, unless you count the technical issue that caused dozens of local tax codes to disappear from employee records that were active and had been paid previously that delayed our payroll being processed. During initial support call got attitude while attempting to find out what the error was that was preventing our payrolls from processing for them to try to claim that we had gone in and deleted dozens of tax codes, However when they realized the issue was on their end they got considerably nicer.
Overly complicated and scattered features. Reports lack ease of use and are limited by default filters and restrictive time frames. Platform itself is slow with numerous glitches. Have gotten an error message when trying to process payroll that says there is an error but no additional information to enable you to fix it. You have to call support to find out what and where the error is everytime.
  • I have yet to find a positive.
  • reports
  • correcting any error
  • local tax set up
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