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Hootsuite

Hootsuite

Overview

What is Hootsuite?

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…

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Recent Reviews

It’s a hoot of a time

10 out of 10
November 01, 2023
Hootsuite helps me plan and execute our social media planning and marketing campaigns. It allows me to look at a months worth at a time …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Facebook (347)
    9.1
    91%
  • Content planning and scheduling (366)
    8.9
    89%
  • Twitter (332)
    8.9
    89%
  • Workflow management (308)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

User Review: Hootsuite Helps Keep Content Scheduling on Track
02:07
User Review: Hootsuite Takes Social Media Management to Next Level with Cross Posting Capabilities
02:13
User Review: Hootsuite Optimizes Company's Ability to Drive a Social Strategy
03:43
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Pricing

View all pricing

Professional

$99

Cloud
per month

Team

$249

Cloud
per month

Business

$739

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://hootsuite.com/plans?utm_campaig…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

Hootsuite Dashboard Interactive Demo

Walnut.io
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.6
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.3
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.8
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7.4
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

8.7
Avg 8.5

Reporting/analytics

7.8
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

8.2
Avg 8.1
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Product Details

What is Hootsuite?

Brands can use Hootsuite’s tools and expertise to launch social campaigns, deliver social commerce experiences, and manage customer conversations in one place.

With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Hootsuite Academy helps thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.

Key Benefits of leveraging Hootsuite:

  • Saves time by crafting and scheduling posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest and Youtube from one dashboard.

  • Supports team collaboration by assigning tasks, managing approvals, and monitoring team performance.

  • Reach more customers, grow engagement, and drive conversions by automating posts to reach the audience at the best times.

  • Turn real-time data into strategic insights by monitoring mentions of a brand, key industry topics, and competitors.

  • Streamline how users deliver customer care and support by sending incoming messages across social profiles to the right people in an organization.

  • Offers a better understanding of what customers want with analytics and gather those insights into customizable reports.

  • Reaches beyond dedicated followers and drive new customers to a brand by managing and reviewing social advertising performance.

  • Level up skills with certifications, training, and strategic coaching with Hootsuite experts.

  • Manages and maintains a social presence from anywhere, at any time, with the Hootsuite mobile app.

  • New tools—or connect existing technology—with 200+ technology partners and applications in the Hootsuite ecosystem.


Hootsuite Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Paid media management
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Instagram
  • Supported: Pinterest
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: TikTok

Hootsuite Screenshots

Screenshot of Monitoring: Monitors social media profiles in one place and tracks the topics that matter to the brand.Screenshot of Publishing: Create, publish and schedule engaging posts across social channels.Screenshot of Customer Engagement: A consolidated stream of messages across networks that can be triaged and assigned to respond to customers faster. Provides optional chatbot handover for automated responses.Screenshot of Scheduling: Social content can be planned as a team with a shared calendar that features collaborative post drafts and built-in approval workflows.Screenshot of Analytics & Reporting: Measures the effectiveness of a social media strategy to help turn strategy into execution with meaningful and actionable insights. Reports can be customized and shared according to unique business goals and objectives.Screenshot of Best Time to Publish: Helps to find the best time to publish so posts are seen more often by fans and followers.

Hootsuite Videos

How to Use Hootsuite | An Overview of the Hootsuite Dashboard
How to Use Hootsuite's Advanced Features in 13 Minutes

Hootsuite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Blackberry
Supported LanguagesEnglish, Japanese, French, Spanish, Italian, Korean, Arabic, Dutch, Brazilian Portuguese, German, Catalan, Indonesian, Turkish, Russian, Polish

Frequently Asked Questions

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Hootsuite starts at $99.

Reviewers rate Facebook highest, with a score of 9.1.

The most common users of Hootsuite are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1145)

Attribute Ratings

Reviews

(51-75 of 393)
Companies can't remove reviews or game the system. Here's why
Shouvik Chatterjee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite, a multipurpose social media tool which helping us to manage all out social media activities, from scheduling to content planning using calendars to social media analytics it is our daily driver. The analytics part is really helped us to get the past insights and take better decisions for the future. Making social media reports are ez pz, just two click away, plus 3-4 types of views to choose from. Filtering posts is also a easy task, for understanding our social media performance which is a daunting task to be honest, we can filter the posts easily here, even for the all the sites. That's the best part.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We mainly used Hootsuite to post on multiple channels at once as well as schedule posts for the future. The other aspect of the posting that was very beneficial was the ability to customize posts for each channel in a simple way.

This helped us schedule out and plan ahead for posts and on multiple channels to stay engaged early and often
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Hootsuite to schedule and publish in our four social media channels, as well as to monitor results and review analytics provided within the tool. It is especially helpful for scheduling content since we post every day; this ensures that we can continue engaging with followers even if the person with primary posting responsibilities is on vacation. We have been using it for several years and the platform continues to improve; most recently they introduced a cool AI tool to help generate posts and photo captions. We also like using the reporting tools that allow us to benchmark ourselves within our industry and to view how we perform against our competitors.
Raven Wheatley-Hawkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I worked for an agency which wanted to manage lots of accounts in one place. It was a great interface, super easy to use. The calendar was really user friendly. Didn't really need to train people on it as there are lots of guides
Nicolas Rigaud | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We wanted to have a tool for our social media manager to administrate all social networks accounts from one place, allowing the person to save time on creating and publishing posts, but also on assets creation and management, and tagging of links in order to align with our global data strategy. We also needed a place to centralize data about our performance on social networks, allowing us to generate consistant reports.
Corey Walker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Hootsuite to schedule our client's social media posts across several different platforms. It saves us a ton of time having all of the client accounts already signed in so we aren't logging in and out of different platforms all the time. It also allows me to easily handle reporting for my clients.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite is used to manage our social media posts across many channels and brands. We use internal calendaring software that feeds into Hootsuite to schedule posts far ahead to align with our content calendar. Hootsuite allows us to schedule content in batches, taking care of designated time periods without having to generate multiple posts across multiple channels and launch manually. This allows one Social Media manager to manage organic content at a brand level instead of a channel level.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Hootsuite for social listening, social media management, and social media analytics. Using Hootsuite, we are able to post content to all social media channels of choice and monitor the engagement of the content, reach, and other performance metrics without having to log into each social media platform separately. I also get useful insights on share of voice and what's buzzing on social media and competitive benchmarking for better content planning
March 07, 2023

Happy with Hootsuite

David Miles, Ph.D. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Hootsuite to pre-schedule most all of our social media posts. It is the only thing that allows us to post across multiple platforms consistently and regularly as we would like. The additions to the software, such as new social media platforms to post to and additional scheduling options, are very helpful and greatly appreciated when they are rolled out.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Hootsuite to schedule posts, manage responses, and pull reports. The problem that we address is managing several accounts at once. Hootsuite also allows us to see all of the accounts at once. I can see interactions all at once. We are able to have a calendar view of schedule posts, drafts and notes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My organization is active on 4 social media platforms, however there wasn't a strong tool in place to schedule and map out our social media content. Also, pulling analytics was difficult because I had to go into each platform for all metrics. Hootsuite helped solve all of those issues by allowing post scheduling and providing performance metrics.
Vanessa Marquez | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We used Hootsuite mostly for their scheduling and reporting tools for an internal department at New York University. The department mostly published on Instagram and Facebook, with an occasional Twitter update. As most people collaborating to create social media content have dual roles at the organization. Hootsuite allowed us to bulk upload content and evaluate performance on a month-over-month and year-over-year basis.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite is a great cost effective tool for small businesses to get started and scale up from there. The free version includes plenty of great tools to get you started as you build your business. You can start out with big business tolls at small business prices. I use it to manage my social media accounts to save time and plan ahead so I can focus on the things I need to and not worry about marketing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I appreciate the convenience of being able to schedule posts for multiple platforms at once with the option to customize each post individually. In contrast, other tools require scheduling each platform separately. Additionally, I find it useful that the calendar displays the post image. The ability to schedule posts in advance, view upcoming posts on a calendar, optimize posts for each platform, schedule posts at optimal times, and access basic analytics allows me to better plan and strategize my social media decisions, saving me time and helping me stay organized.
Andreas Zioupos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I schedule the content on our main channels, ask for approvals, share it with the subsidiaries, and monitor the content plan implementation of our company group. Also, manage the community (messages and comments), extract reports for the ads, and use the social media listening tool to be informed and updated.
Justin Shook | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite is used to manage 30+ social accounts. It is currently being used centrally by our marketing department. Hootsuite addresses three business problems for us. First, it allows us to easily schedule posts across multiple accounts and social platforms simultaneously with relative ease. Second, it provides fast and flexible reporting on key performance indicators across any and all key social accounts. Third, Hootsuite provides social community management tools that make it easier to stay informed and engaged.
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