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LogicMonitor

LogicMonitor

Overview

What is LogicMonitor?

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

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Recent Reviews

New LM Customer Experience

8 out of 10
June 20, 2023
We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Enterprise

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Cloud

Website Monitoring

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Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.logicmonitor.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is LogicMonitor?

LM Envision is a SaaS-based unified observability platform that enables digital enterprises to adopt a cloud-ready operating model for meeting key business demands. LM Envision provides clarity across hybrid enterprise IT, brings diverse IT and development teams together to solve complex problems, and enables IT to innovate faster while improving operational efficiency to the critical IT services they deliver.

LM Envision aims to offer an alternative to the tool sprawl that exists in many organizations today. By leveraging a platform that enables collection, analysis, contextualization insights and exploration of observability data across traditional and modern environments, it helps IT teams to remove the blind spots that come from siloed monitoring tools. And it enables IT teams to rally around a platform that offers a “single source of truth” to quickly triage and resolve problems, leverage AIOps to spot performance trends, and shift their time and investment from operation tasks to work that drives innovation for the enterprise.

LogicMonitor Features

  • Supported: Infrastructure Monitoring
  • Supported: Network Monitoring
  • Supported: Cloud Monitoring
  • Supported: Logs
  • Supported: Server Monitoring
  • Supported: Remote Monitoring
  • Supported: AIOps (data forecasting, root cause analysis, dynamic thresholds)
  • Supported: Database Monitoring
  • Supported: Container Monitoring
  • Supported: Synthetic Website Monitoring
  • Supported: APM
  • Supported: Storage Monitoring
  • Supported: Virtual Machine Monitoring
  • Supported: Configuration Monitoring
  • Supported: Topology Mapping
  • Supported: Customizable Dashboards
  • Supported: Alert Escalation Chains
  • Supported: Reporting
  • Supported: Alerting
  • Supported: 24x7 Live Technical Engineer Support

LogicMonitor Screenshots

Screenshot of AIOps features for enterprises using technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision's comprehensive monitoring and observability capabilities across the IT infrastructure, that help to identify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Monitoring that ensures servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of LogicMonitor remote workforce monitoring, which ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Unified cloud monitoring across a hybrid multi-cloud ecosystem.Screenshot of LM Logs delivering log analysis at enterprise scale.

LogicMonitor Videos

LogicMonitor helps Abrigo maintain 99.99% uptime
GCISD accelerates digital transformation with LogicMonitor
who is LogicMonitor?
Carrier partners with LogicMonitor in path to unified observability

LogicMonitor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web

Frequently Asked Questions

LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.

Datadog, PRTG Network Monitor, and Dynatrace are common alternatives for LogicMonitor.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of LogicMonitor are from Mid-sized Companies (51-1,000 employees).

LogicMonitor Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)41%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews and Ratings

(310)

Attribute Ratings

Reviews

(51-75 of 162)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use LogicMonitor for our infrastructure monitoring servers, network and clusters. LogicMonitor features and designs aids with [the] challenging issues [we have with] our on-prem monitor and alert [system]. Additionally, LogicMonitor was able to give us visibility to all the infra components and [the finer] details of alerting.
  • Granual visibility on resources component health
  • Cloud solution
  • Excellent Dashboards and integrations
  • Collector dependencies
  • Licencensing
We have used other tools for our infra monitoring specifically for Vmware cluster where we were surprised with the number of sensor count usage for each component on a resource. With LogicMonitor, one sensor per host was able to pull/monitor all the components on the hosts including VM's which was a huge saving.
September 11, 2021

Upcoming Market Player

Nikhil Kumar Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using LogicMonitor for end to end IT Infrastructure monitoring. Coverage of LogicMonitor is increasing day by day due to its capability and enhanced performance. We do network monitoring, server monitoring, database monitoring, applications fault and basic performance monitoring, logs monitoring and much more.
NOC Team, IT infrastructure team, Management personas are using LogicMonitor console for day and day out events.
  • Fault and performance monitoring.
  • Cloud services monitoring.
  • Dynamic threshold.
  • Anomaly detection.
  • Reporting for large environment.
  • Topology mapping.
  • Network automation.
LogicMonitor is well suited if someone is looking for one complete solution for all types of infrastructure such as Networks, Servers (Windows, Linux), Storage, VMWare, Logs, Website and Cloud Services Monitoring.
It also provide out of the box integration with Service Now and hence this makes ticketing easy. Dashboard and Reports are also wonderful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is being used to monitor my environment which includes everything from my networking devices, websites, VMware farm, Windows servers, printers, access points, etc. We originally had multiple software that monitored SCOM, WhatsUp Gold, PRTG; and we wanted to consolidate our monitoring solutions. This is a product that the IT department uses independently outside of the business.
  • Easy setup and basic monitoring configuration.
  • Reduced load on the environment due to it using a proxy server rather than agents.
  • Externally accessible web interface that integrates with Azure IDP and can leverage MFA.
  • Support
  • Support
  • Support
LogicMonitor is a great and easy to use monitoring software. It is not a heavy utilization product or an agent based product which allows you to isolate it from the environment. It is great for basic monitoring. Because it can leverage API's, it can read Active Directory as well as configs on switches.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor as a monitoring tool can help us understand where the problem is. We can address outstanding tickets through our email support. It is also used to generate availability reports and usage reports for our managers and general managers. Thanks to this, we can have our physical and virtual infrastructure at its best performance.
  • A great platform that allows you to set up and collect actionable data in minutes.
  • It has a very intuitive user interface, is cloud-based, and does not require much maintenance.
  • Its control panel is straightforward to customize and adapt.
  • To make the application easier to use, if you don't find what you need, you can create your modules, as its panel can generate them and display them on the monitor in a few clicks.
  • Device logging should be more specific.
  • Add more straightforward options to monitor logs.
LogicMonitor is a relatively easy platform to implement in any company; it does not require the supervision of agents at the endpoints of its implementation; it has support that will help you in every detail you need. It is very suitable for large and medium environments; you can monitor the most modern computer systems with very flexible and complete tools and options.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using LogicMonitor for our network monitoring needs, especially after moving away from SW. Our whole IT department is using this software and it provides visibility to our entire network. A big reason why we chose LogicMonitor was the ability to integrate multiple device vendors we had in our environment.
  • Ability to monitor various device vendors.
  • Programmatic with many APIs and code customizations.
  • Easily digestible dashboards.
  • Can be overwhelming with the customizations.
LogicMonitor is great at monitoring and providing an easily digestible view of our entire network. Their ability to monitor and provide traffic analysis for various device vendors made it a separator from its competition. The task that we couldn't do with LM was the ability to push configurations to certain devices, it was more for monitoring and quickly making business decisions on the data it gathered.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is being used by out IT Operations team to monitor our IT infrastructure. This provides line of sight, logging, and alerting for issues related to our servers, networks, and applications.
  • Extensive monitoring capabilities for a wide variety of hardware.
  • Monitoring and alerting thresholds can easily be templated and applied to numerous endpoints quickly.
  • Alerting methods and integrations with 3rd party software is open and easily configured.
  • Upfront setup will take some time.
LogicMonitor has exceeded our needs over the past 7 years. Now that the system is finely tuned, alert fatigue has declined and my team can better focus on what actually matters.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have been using LogicMonitor for network tracking across our 130 stores. We use this in place of a full fledged NOC in order to see who is up and down and to monitor VPN Tunnel uptime for our POS System. It is mainly used by myself and the IT Department.
  • Dashboards are very customizable.
  • Implementation is very straight forward and simple.
  • Implementation team is very helpful in getting you started.
  • Integrated with most every kind of hardware we could throw at it.
  • Alerting is tough to get tuned properly and not overwhelm with nonsense alerts.
  • Seems to uninstall itself or stop the service randomly on Windows which is problematic.
  • Unable to track the VPN Tunnel uptime properly, using a script gets some info but it's inaccurate which makes it worthless.
This product would be good for a team that can spend a large amount of time prepping it and fine tuning it. Using this in replacement of a NOC is a bit cumbersome as it needs a lot of care to get it working fully. The Azure integration is very well done and simple to get started.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Good AIOPS monitoring tool. We are using it for Data Network/Voice/Wireless controllers monitoring for specific client. No need to manage DC due to SAAS based model. License cost is low with compare to other monitoring tools and there are enhanced features. Reports can be generated based on the collected data so no need of separate reporting tool to fulfill the customer requirement.
  • Agentless monitoring.
  • One unified monitoring solution.
  • License cost is low compare to other competitors.
  • No need to maintain LogicMonitor since it's hosted in SAAS.
  • Need to enhance OOB reporting as it requires more manual effort to create custom reports.
One unified monitoring tool for complete infrastructure monitoring solution. It's good due to agentless monitoring feature so no need to install client servers/devices. It works based on collectors so we just need take care of collectors. It has functionality of both monitoring data and reporting data thus the license cost is less compare to other competitors.
Martin Sims | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use LogicMonitor to monitor uptime for each of our 50+ sites across the globe. It's primarily used by each division's IT staff to keep up with bandwidth usage, netflow statistics, and server alerts. We've recently started to integrate the LM Logs and Configuration monitoring into our system. This has drastically helped in reducing troubleshooting time for issues.
  • Alerts and Escalation Chains
  • Netflow Metrics
  • Configuration Change Comparison
  • Could use more reporting options
  • Waiting on the addition of BGP neighbors in mapping
  • New UI rollout is taking a while
This has been a wonderful replacement for SolarWinds. The GUI is more user-friendly and the dashboards present eye-pleasing graphics for those who come by and see them up on displays. The flexibility of the alerts and escalation chains is definitely a plus. This has allowed us to tailor alerts for each of our division's needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been using LogicMonitor to meet all of our enterprise logging and monitoring needs across the enterprise for over 5 years now and it has been instrumental in allowing us to remain operationally effective and secure while limiting headcount. System uptime and reliability would not be anywhere near where they are today without this platform.
  • Ease of setup
  • Intuitive interface
  • Reliable results
  • Cost
LogicMonitor is ideal for a large-scale enterprise environment to help justify the spending.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use LogicMonitor for all of our infrastructure monitoring. We have two data centers on the east coast, and two satellite offices. All sites and services are monitored by LogicMonitor.
  • Text notifications for alerts.
  • Monitoring of cloud services like Office 365.
  • I don't have anything at this time that should be done differently, we are happy with the product.
LogicMonitor is the best monitoring platform I've used. We transitioned from WhatsUpGold and SolarWinds. We are very happy with the LogicMonitor platform.
May 15, 2021

LogicMonitor

Kurt Nissen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using LogicMonitor to replace SolarWinds in our environment. LogicMonitor is monitoring our on-prem and cloud infrastructure. SolarWinds continually missed alerts or generated false positives and after the breach they had in 2021, we knew it was time to go to market to find a new solution. We checked other vendors out, like Datadog, but ultimately decided to go with LogicMonitor.
  • Alert tuning.
  • Auto discovery of new infrastructure.
  • Ease of use.
  • Better interface.
LogicMonitor has met our needs and we were able to replace SolarWinds in our environment.
Jeremy Hutton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor addressed our needs to replace SolarWinds. We were looking for a new product that still gave us great management features, but also allowed us to better manage and monitor our edge switches. We limit the use of the product to our engineer team which is small, less than 5. The NOC dashboards features have been a great add for our team.
  • Very detailed with scan settings, easy to setup.
  • No agent required to monitor devices.
  • Network load is minimal based on traffic it sends for monitoring.
  • Alerting can be cumbersome to setup at first.
  • Recommend startup services with purchase, expensive but good.
  • Cost per device can add up.
The main feature product still lacks to compete fully with a SolarWinds is push of config changes. This is not a deal-breaker but would be of great help. The dashboards and alerting can be very detailed and flood you or give you the simple alerts you are looking for.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is being used to monitor critical systems (application servers) and our critical network gear. It is being used by the IT Department for the monitoring of critical systems. It currently addresses issues of system outages, network outages, expiration of certificates, and troubleshooting the reasoning for issues within our environment.
  • Automatically adds and inventories servers properly.
  • Simple build-out for dashboards.
  • Simple configuration for overall views.
  • Agentless monitoring.
  • Complex configuration for specific items.
  • API to third-party applications could be better.
  • Faster reporting.
I believe that LogicMonitor is well suited for monitoring virtual environments. You can add an entire cluster and virtual servers. This allows you to be able to look at issues from two different perspectives, overall virtual environment level, and more specific to the servers themselves. We also utilize the "Multi-Ping" functionality from the collector. This helps because you can add an instance to make sure that a device is up, even when you are not able to add the device (ie. third-party devices that you do not have access to, but can ping on your network).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using LogicMonitor to monitor our server infrastructure. This is currently being used by our Server and Cloud team to monitor CPU, Memory, Disk usage, last reboot time, server online, server reachable.

We had three problems we wanted to solve with a monitoring solution:
-Stop managing the monitoring software and start using the software.
-Get valuable data on our environment.
-Get useful alerts on our environment.

LogicMonitor helped us reach each of those goals.
  • The built-in alerts are fantastic. By default all alerts are enabled. You can fine tune each alert as needed.
  • The deployment was quick. Within 4 hours I had about 90% of our environment configured in LogicMonitor.
  • The UI is quick.
  • The support and POC team are fantastic. They helped us learn about the product and helped us configure the solution for our environment.
  • The UI is quick, but it did take a little bit of time to get use to the UI.
  • Some tasks are not obvious on how to configure like getting WMI configured.
  • The UI is a little inconsistent throughout some of the pages.
LogicMonitor is great for AWS and Azure resources. You're able to pull info from each respective API.

For our environment, we use Windows and poll the bulk of our resources with WMI. We were specifically looking for Memory, CPU, Disk space, and last reboot time. LogicMonitor gets all this data that was a requirement for our solution. We're just scratching the surface on what LogicMonitor can poll for.

Now that we are capturing all these metrics, we're able to get useful alerts for those metrics. I found roughly 50 issues within our environment that simply went unnoticed because we were not looking for it. But LogicMonitor found the issues, and brought it up to our attention.

We're also able to see live metrics on our systems. We've already made data backed changes to increase our workflow on some of our applications.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We actually have two instances of LogicMonitor. One is for internal IT systems, the other is "externally" facing - so I guess you could say almost our whole organization uses it. My team manages and uses the internal instance. As such, we use it to monitor our internal systems and alert us at different thresholds.
  • Alerting
  • Customization
  • Integration
  • Jargon is a bit hard to wrap head around
  • User management could be streamlined better
  • GUI needs improvement
It's great if you need a pretty robust monitoring system. I actually haven't used any other monitoring applications, so I have little to compare it to, but I think that says something. I don't think it would be great in a little mom and pop shop with limited manpower. I just think it would take too long to set up and maintain if there are bigger fish to fry. Medium-large enterprises would be great.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is used to monitor IT operations systems and services. We moved from SCOM so that the TEAM could have an easier experience managing the basic service monitoring environment and have reliable alert notifications with escalation.
  • Easy to use interface.
  • Easy to tune monitors.
  • Easy to collect data and push to cloud.
  • Quick to setup.
  • Support is awesome!
  • Better Microsoft Teams Integration with cards that have escalate, Ack, STD, comments buttons.
  • Customization of built-in email notifications without setting up Integration.
  • ESX password confirmation.
  • Standardized rest API authentication for 3rd party dashboarding like from SquaredUp.
  • Improved error notification for events that show "no data."
Basic monitoring of servers and services has served us well. These are the basic availability monitoring of CPU, memory, disk, and connectivity. More advanced Microsoft Services from on-prem ADDS to Azure AD Health have not been very good or UCS Hardware or even the awareness of Hyper-V Clusters. Vcenter monitoring could be improved around instance monitoring.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is used for 3 large IT departments to monitor, alert and report on IT device (server, switches, IoT devices, websites) health. LM provides a strong platform for customizations to alert types and event actions, which allows for broad adoption across campus.
  • Dashboard visibility by area of discipline.
  • Alert notification and escalation.
  • Cloud monitoring.
  • Pricing process and pressure from sales.
LogicMonitor provides a very strong platform that can be customized for nearly every possible scenario.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used for firm-wide monitoring alone with few other cloud-based solutions. The network team uses it for all device monitor, configuration tracking, and some network automation.
  • You can run python code to do certain things which are not possible in other monitoring vendors.
  • Easy to navigate the GUI.
  • Low cost.
  • Upgrade was buggy once a while. The GUI is not actually as good as before.
  • Data can go missing. We lost data and went nowhere with support.
  • Very lacking in terms of netflow, too limited for a mid-size firm. The number of flows per box is too low and data can be completely off. We cannot trust the NetFlow report.
  • Support is not the best for sure. Alot of problems were not resolved until escalation to senior management.
Automation and cloud-based monitoring can be very useful. We can set up all kinds of tests from each office and from AWS to test network performance and detect issues.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it enterprise-wide to monitor every device on our network including voice systems and public websites.
  • Deep monitoring of server and network devices.
  • Windows servers
  • Cloud services
  • Cisco devices
  • Hard to custom build monitors without custom scripting.
Hard to think where it is not appropriate. It may be that smaller environments would not get as much for the cost. We like how many different platforms we can monitor out of the box with little additional infrastructure to deploy and be up in less than me hour.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is the monitoring tool across all different companies inside Koch Industries. It is used for monitoring the health and performance of all different kinds of servers and network devices. It is also conveniently integrated with Servicer Now to automatically create tickets for alerts on device availability and issues.
  • It has both real-time and historical performance data for server CPU, memory, disk I/O, and network usages, all displayed in beautiful graphs. Very convenient for performance troubleshooting or determining whether a device is over or underused.
  • Sometimes, I need to compare performance on two different servers but Logic Monitor can only display one server's performance at a time. So in order to compare, I need to switch back and forth between the two servers and in each switch, I need to start over and repeat the same process of selecting time frame and drilling down into the graphs. It will be nice if Logic Monitor can add a feature to display two or more servers' performance data in the same graph.
Performance monitoring, not just real-time but also historical. It is very convenient to drill down into the performance graphs from a few days or weeks ago.
May 14, 2021

Solid Application

Jonathan Kim | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is being used by our organization by analyzing our external applications. Specifically, when we launch a new program we will have a lot of users go onto the system and we would like to see how much traffic on which days. We will consolidate all the data and then see where we have to allocate more resources.
  • Stats on CPU.
  • Easy to see UI and gather information.
  • Could use more information and more pie graphs.
It is very helpful when trying to see where the bottlenecks are in your applications. When you are hitting a lot of users for your application and you want to see which servers to see are failing the hardest, LogicMonitor can show you which part such as the CPU is failing or the memory needs to be increased.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is used as a catch all monitoring tool for all types of servers within our various environments. There are many types of servers that we monitor like WEB, WEB API, SVC, RPT, SQL, etc... It is primarily owned and used by our NOC team but anybody in the organization can access it and gather metrics from it. It also provides alerting to various teams such as NOC, Engineering, Infrastructure, and DBAs. It is able to store a very long range of data, with data retention going very far back and is able to render data of large date ranges that can be used to quickly view trends over time, which is very useful to us.
  • The time series database is very effective at providing granularity as well as longer trends.
  • The dashboards are very useful for creating custom aggregations and reports.
  • Being able to quickly search for a resource/machine across the entire enterprise is very useful for finding data quickly.
  • Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
  • Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
  • It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
LogicMonitor is well suited for a high level catch all monitoring tool. It presents basic server perfmon data in an intuitive and useful format. It is web based which is very nice for accessibility throughout the company. It is less useful for more in depth monitoring such as application monitoring or more detailed database level metrics. We still have to maintain a separate SQL database monitoring tool to get to the level of monitoring we need there.
Idan Lerer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We deployed the LogicMonitor to our customers' big data enterprise production system, our SaaS solution, and our WW infrastructure. Our goal of deploying LogicMonitor was to consolidate all our monitor solutions to a single SaaS-based solution with a single view across all our customers' SaaS and WW infra. This allows us to be more proactive and improve the overall uptime of the systems.
  • Easy to customize
  • Fast UI
  • Central monitoring system
  • Easy to use
  • Use more predictive solutions using AI and ML
  • Logs
  • Looks like an old UI
  • Build in data sources for SQL, Microsoft
  • DB monitoring
LogicMonior is a perfect fit to our needs. It's easy to use, can monitor our global hybrid infrastructure. Using customized data sources, we can monitor up to the application level and see the correlation between different components after we developed our own dashboard which was easy to use. We can monitor our end to end ETL process, performance and the overall health of our big data solution.
William Guertin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
LogicMonitor is used by a majority of our IT Support team as well as our software engineering teams. Each team has their own systems and modified data sources set to their standards and preferences. The Engineering teams use LogicMonitor for historical performance information and troubleshooting application issues. The IT Support team primarily leverages LogicMonitor as an alerting tool for critical events and secondarily as a performance/metrics tool to troubleshoot server/network issues. We monitor both our on-prem environments as well as Cloud all in one tool. Our management teams use LogicMonitor to determine uptime SLA as well as the health our all of our various software products and underlying critical infrastructure.
  • LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
  • LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
  • LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
  • When thinking about monitoring we have two major pieces. Performance metrics and logging. LogicMonitor covers the first very well but currently, it was not in the log monitoring sector. They are currently working on making up ground in that area but have a lot of work to do to get to the level of ELK or Splunk.
  • Intelligent alerting is still a bit young. Knowing how devices are connected to what and alerting only on the device that's having issues is in its infancy. There are ways to configure this but it takes a lot of manual configuration to get it where you want it and needs to be maintained with any changes. We don't normally have a cascade of alerts due to devices failing but in certain environments, it has happened.
When it comes to monitoring and metrics its not so easy to think of where LogicMonitor would be less appropriate. There is logging which LogicMonitor is trying to make up ground in but isn't ready for prime time and there is application monitoring but I don't know enough about that aspect to speak intelligibly about it. I do think that LogicMonitor could be adapted to handle most application monitoring just due to the flexibility offered by the ability to create just about any data source but it would probably be a lot of work compared to buying one specifically suited for that task. LogicMonitor in my view is very well suited to monitor infrastructure: Operating Systems/hardware/Cloud services in either the cloud or on-prem. Memory, disk, power, temperature, CPU. Out of the box, it can handle thousands of devices. We currently have it configured to automatically scan networks for devices, determine what they are, configure them based on their name, put them in their appropriate logic monitor folder structure, and start collecting data. There is really nothing we have to do and it was fairly easy to configure with the property sources that LogicMonitor offers.
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