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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.6
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.8
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1404)

Attribute Ratings

Reviews

(176-200 of 432)
Companies can't remove reviews or game the system. Here's why
Jennifer Burtt, SPHR | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We currently use UltiPro as an HRIS, payroll system, time management, performance management and for benefits management. The entire organization is now using it to enroll in benefits and for time management.
  • UltiPro is a cost effective HRIS solution for our size company. It houses all the pertinent information that we need.
  • It is relatively easy to use for those that are used to other HRIS solutions.
  • It is a one-stop communication tool, especially useful for those employees that do not have a company email address
  • The reporting tool, while comprehensive if you are using the COGNOS application, the fields are not always intuitive or easy to find.
  • Ultimate really needs to work on employee date functionality. It is VERY difficult to get history of actions out of UltiPro. Seems that the Job History tab could be re-configured to be easier to understand at a glance.
  • The new WFM platform still needs a LOT of work. There is VERY limited reporting capability and lots of glitches
I think it is well suited for our organization that doesn't need a "Cessna", we just need a prop plane at this point. Also, we don't have a lot of employees with very complicated payrolls. We do, however, have a large population of employees that are NOT computer literate, therefore, any electronic solution is going to have its negatives.
Deb Damon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ultipro is being used across the organization for performance managment, compensation management, payroll, benefits including open enrollment and life events, and regular HR functions such as new hires and rate increases.
  • Ultipro is particularly helpful on the performance management side. The set up and process is simple and is modiable enough to work for most organizations.
  • Our main concern when choosing Ultipro was how it would be used by thousands of hourly, not necessarily system savvy employees. We have found that Ultipro simplifies it's processes so that it is easily understandable and therefore readily used.
  • Customer Service is a strength for Ultipro. The model in place provides a personal touch and I am always amazed at how quickly our issues and questions get addressed.
  • Ultipro listens to its' customers. We all have the opportunity to send in ideas and it is always gratifying when they are put into practice.
  • Report Writing is an issue. It is not necessarily intuitive and with the recent upgrade has become more complicated especially for simple report writers.
  • I was recently surprised at the pricing associated with the new Learning Management system. In comparison to other vendors it was way out of whack. Much too high.
  • When tickets have to be escalated to customs or other areas beyond the basic customer support, it often gets lost in a "black hole" for too long.
Well suited for companies, especially retail, who are looking for a system that is easy to teach, responsive, logical and lets your teams spend their time on their customers rather than on trying to figure out systems. Ultipro knows how to simplify processes very well. In addition, I have been "wowed" by their customer service.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across the whole organization for payroll, HRIS, time and attendance and reporting. Without the solution we would not be able to report on demographics, effectively pay our associates or track time.
  • UltiPro very effectively processes payroll. The configuration ability related to earnings, time etc., is wonderful.
  • UltiPro Business Intelligence reporting function is very straightforward and user-friendly. New users can easily pick up on reporting functionality.
  • Customer Service, more specifically the need for more reps to handle day to day issues.
  • Response time related to customer service requests, or tickets. Our average wait time for response or resolution has been up to 4 days.
  • Time and Attendance configuration and functionality. System functionality that mirrors payroll.
As an overall HCM system, UltiPro is great for a company looking for a system to handle the basic time and attendance needs and configurable payroll functions. Companies looking for highly configurable time and attendance solutions, that tie well with payroll will need a more robust timekeeping system.
February 05, 2019

Payroll at its Best!

Nancy Lumsden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
UltiPro is being used in both our payroll and human resources departments. We also have our employees using Time and Attendance for their PTO.
  • Compared to our past payroll provider, we find processing of the payroll so much easier. The department managers found Time and Attendance was surprising very easy to adapt to.
  • The employees really took to being able to view their accrual balances and request or cancel their own time off.
  • To be able to reach out to the employees with company updates and news is very convenient.
  • I would like to be able to view and/or print the pay stubs from any selected dates. This comes in handy when we need to know the salary paid for a period if it crosses into another year.
The menu bar has everything at a glance. It now gives the options to select and save into my favorites. This is a great option. The reporting allows me to customize any report and save to run at any time.
February 05, 2019

UltiPro is All-in-One!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro across our organization. Full-time salaried employees use it to access their paystubs, direct deposit information, and benefits elections. Part-time hourly employees use it for the same, as well as clocking in and out of shifts. We also use it for recruiting and onboarding new staff. Having one system take care of multiple areas saves us time on the HR end, as it's a seamless process from a new employee's application to the first paycheck.
  • Time & Attendance. Easy to use and provides a great audit trail of any changes made to punches.
  • On Boarding. Seamless integrates with the recruiting portal to get new hires quickly processed and their employment documents verified.
  • Payroll. Fast and efficient. Alterations to past pay dates are so easy, just make the adjustments and UTA figures out the rest.
  • Reporting. Lots of reports available, but I have trouble accessing the data I need. This could be an error on my team's implementation of the software.
  • Pop Ups. Everything opens in a new window. Makes for a cluttered desktop at times. One of the great things about UltiPro is I only need to log in to one system to take care of tasks that used to require me to open 3 or 4 programs at once. Having every thing open into a new window almost defeats the purpose.
UltiPro is great for recruiting. I love the ease of the interface, everything is clean and steamlined and easy to navigate. The homepage of UltiPro leaves a bit to be desired. It's a bit bleak and blank, with users having to go in and customize it themselves. For someone who uses the system daily, it's no big deal. For employees who only log in when they need to view a paystub, I deal with a lot of questions on how to find things.
February 05, 2019

Great HRIS System

Jonathan Clahan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
UltiPro is our system of record for Benefits, Payroll and General Employee information. We primarily use it within the Human Resources department, but we are able to leverage data throughout the organization through API feeds and reports.
  • Ease of use for managers and associates.
  • Mobile compatible for our remote workforce that doesn't always have access to a computer.
  • Streamlined reporting and analytics.
  • While most areas are mobile compatible, others are not.
  • During the 4th quarter, support is always bogged down, resulting in longer than normal and sometimes unacceptable delays.
Well suited for businesses of any size!
November 28, 2018

UltiPro

Score 10 out of 10
Vetted Review
Verified User
UltiPro is being used in all levels of our organization and has allowed us to build scalable solutions that allowed us to implement employee self-service options.
  • Analytics
  • Self-Service
  • Payroll
  • Integrations
  • Benefits Administration
  • Recruiting
UltiPro allows you to tailor the system to fit your organization's needs. Their customer service is responsive.
Bailey Thomas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We currently use UltiPro as our payroll processing software. We switched to UltiPro in 2016 because it allowed us to integrate our US and Canadian operations into one platform and also offers the ability to expand to other modules including recruiting and training, although we have not activated those yet. UltiPro also gives us the means to have more in depth reporting.
  • UltiPro is very intuitive to use and very user friendly, which has been helpful in learning the system and training others on it as we added new employees.
  • The security and permission levels provided by UltiPro are broad and easy to customize, which allows us to have our various team members only have access to the information they are supposed to see.
  • The reporting options in UltiPro, especially through the Business Intelligence feature, are very helpful for analyzing data.
  • The main area where there is some room for improvement with UltiPro is with customer service. The Rapid Response hotline is very helpful, but the "case" system does not seem to create urgency even when you mark something as a priority, and there seems to be a lot of pushing from our end needed to get things addressed in a timely manner.
  • There are some functions that can only be done in the "back office" rather than the web portal, and this split functionality can be annoying and slow down productivity sometimes.
  • There is some limited functionality if you don't have the time and attendance module, which costs extra money.
UltiPro is very well suited for payroll processing for multiple pay groups. We have many locations and multiple people running different payrolls out of the same system and UltiPro works very well for this because it allows for different roles and checks and balances to be set up, and is easy for anyone to jump into and use. It is less suited for any mass update situations, because most things need to be updated with an upload from a separate spreadsheet.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am in the Payroll Dept. and we use it, as well as the HR Department. We recently had them do a complete assessment for us to give us a better idea of what additional products we were paying for and not using yet. We plan to implement several more of their products over the coming year. Currently our employees can view their personal information, pay stubs and W2's. We intend to open up employee self service soon.
  • UltiPro provides the best customer service of any vendor I have done business with. They have a rapid response phone line for issues during our payroll processing which is extremely helpful during that time crunch.
  • UltiPro offers lots of free training classes for all of their products. Many of them are virtual so very convenient for us.
  • Ultipro has a convention annually that allows you to take additional classes, in addition to networking with lots of other customers that use their products.
  • I honestly do not have any areas that come to mind. When there are things that need improvement, they have a place to submit change requests that other customers can vote on to get them implemented.
Ultipro has been excellent in running our payrolls. We have over 2200 employees, two companies, 8 paygroups and we run about 12 payrolls per month. Our HR Department will begin using several Human Resource products that they provide, next year. We also intend to move to their time keeping products next year.
Score 10 out of 10
Vetted Review
Verified User
We use UltiPro to process in-house, weekly payroll for about 4,700 employees from 61 different locations (3 states.) This takes a 4 member team an average of 7 hours to do. Our entire population has access to the UltiPro portal where they can see their profile (which includes their taxes, benefits, paychecks, vacation and personnel time, rate of pay, etc.) They can access this from their computer or phone. My specialty field is benefits; I can tell you Ulti has been there from day one with the ACA compliance for part-time benefits. Over different areas we have looked for a 3rd party to administrate some things; but that didn't last long because Ulti has been there to provide us with what we need, so much so that we didn't have to send out to a 3rd party.
  • Great customer service. Their employees have the patience of saints!
  • Webinars/online support- if you need to review anything, you can go onto UltiPro web site and find it. They have step by step directions on how to do anything. They send information about upcoming Webinars that are every knowledgeable.
  • Ulti always seems to know what's going on. If there have been changes to local taxes, compliance issues, state regulations on leave time, etc., they seem to know and have a plan to put into place.
  • Report writing could always be made easier to use.
  • Have the ability to archive somethings in employees records. For example, deductions that are no only in use.
  • Their electronic benefits. As a benefits manager, I know this is an area that can use work in any system.
I think Ulti is suited in all areas. Payroll, benefits, reporting, electronic files, Federal and State compliance.
Breanne McGuire, MSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use UltiPro as our complete HRIS database; recruitment, payroll, benefits, as well as across the whole organization for performance management, acknowledge documents and allow employees to view their paychecks, W2 and 1095c. We no longer print pay stubs; employees can opt in to receive W2 and 1095c electronically, enrollments are now online vs. paper, and compliance documents are viewed and accepted electronically.
  • UltiPro is no longer a Payroll only system. It has really come a long way with meeting the needs of all of those in HR. It's great for tracking compliance and administering benefits. It's also ever-changing to evolve with business needs.
  • It would be nice to have the features of Benefits Prime without the additional expense. It seems that these features should be included for any company who uses UltiPro for benefits.
It's well suited for HR overall; efficient, reliable, and the Business Intelligence feature continues to improve.
September 24, 2018

Great platform

Sarah Stauber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I used Ultipro for years at my previous company until I left in April 2018. Our entire company used the platform for payroll management. It made it really easy to request time off, view my PTO hours, and view my paychecks.
  • The platform is extremely user-friendly and easy to navigate compared to other payroll systems I've used.
  • It's really easy to log in and view or print your previous paychecks, which saved a lot of time when I was applying for a mortgage and could just print my own documents instead of requesting them from HR.
  • It was also easy to see how much PTO time I had already used and how much I had left throughout the year.
  • It's a big bonus that they have a mobile app with full functionality as well.
  • I have nothing negative to say about the platform.
I think Ultipro makes sense for any business with a large workforce of salaried employees.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used across whole org. We use Back Office for processing our payroll and setting up deductions and earnings. We use the web portal for employee self service, open enrollment, UTM and just added Onboarding.
  • Reporting is great, there are multiple options for reporting. You have canned reports and you have Cognos Business Intelligence. I am able to use the tax reporting from UltiPro to file all my Federal and State reporting.
  • Support is outstanding. From your named service representative to logging on to the Customer Support to create a case or need of Rapid Response for time sensitive needs, you can count on Ultimate Support to take care of the issue.
  • Continuing upgrades to programs to meet industry needs
  • Some times when a support case is completed and issue fixed, the explanation of what caused the issue is not very clear.
  • Connection issues at times, rare, but seem to hit at the worst times.
If you are looking for a system that can fit small companies to large global UltiPro is a great solution.
Ryan Campbell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use basically every module UltiPro has to offer so it is solving all aspects of human resources: benefits, payroll, time, recruiting, employee surveys, document space, performance reviews, and more. We are a holding company with 8 affiliates all using UltiPro. The security functionality allows us to restrict each company to only seeing info for their specific companies: job titles, salary grades, employee info, etc.

The fact that all these modules are housed in one system makes data integration a breeze. All info is shared internally between modules and externally with vendors through custom-built APIs that can generate on whatever frequency is needed.
  • Data integration is perhaps the best aspect of UltiPro. Employees enter information during onboarding which is transferred to their employee profile. They then enter benefit elections which are transferred to both payroll and benefits modules. There are many interactions like this that make it so easy to use.
  • UltiPro's customer success portal is always a big draw. We're able to put in a case and have it in resolution within 24-48 hours on most cases. They are quick and efficient to correct any issues that may arise.
  • The Perception employee survey tool is one of the most intuitive, advanced tools I've seen. It analyzes open source text responses from employee surveys to extract emotions. It's a great way to gauge employee engagement.
  • The time module (UltiPro Time Management) is somewhat difficult to use but they are rolling out a new time module in 2019 that should replace this.
UltiPro is wonderful for mid-size to large corporations due to the capacity to handle so many modules in one system. Having thousands of employees that have to move from system to system is cumbersome and vulnerable to errors so UltiPro is great for larger corporations to avoid that.

It might be a little complex for smaller companies with too much under the hood.
April 24, 2018

UltiPro Review

Michelle Seirafipour | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

We use it across the whole organization. Employees use it to access their pay information, make benefits elections, change dependents, etc. As administrators, it is our system of records and pushes data to other systems, such as our performance management system, Cornerstone. We use it for timekeeping, payroll, reporting, benefits, and so forth.

It has allowed us to run a multi-state company, with all users having access to their information timely. It allows us to reduce manual process (i.e., Open Enrollment).

  • Easy to use - minimal training needed to end users.
  • One stop shop. They really provide the entire suite of HR system needs.
  • Customer service and communication. They offer great, timely service and are constantly communicating changes in legislation, etc. to their users.
  • Time Keeping. System could use an upgrade (UTM).
  • Performance Management

Well suited for companies that have many business locations and perhaps does not have HR onsite. Allows managers to enter transactions in the system through a manager self-service and can be directed through an approval process. Also for data-driven companies, has strong reporting tool with scheduled reports, dashboards, etc.

Less appropriate for perhaps a company that has strong scheduling needs. We used UltiPro at my last organization but we had to utilize a different vendor for our timekeeping and scheduling.

Score 6 out of 10
Vetted Review
Verified User
Incentivized
We utilize UltiPro as our HCM system for payroll, HR, and Time.
  • UltiPro is very user friendly on the HR side as far as entering new hires, terminations, transfers, rate changes, etc.
  • Employees find UltiPro easy to use to change their address, withholdings, and view their pay statements.
  • Ease of running reports.
  • Automation of wage attachments, tax filings, etc. without having to wait for an email that states "run this report of that report."
  • Canada Payment Services should be able to submit all taxes, not just Canada Revenue Agency and Employer Health Tax. This adds a burden on us to wire funds to agencies.
  • Canada wage attachments should be sent through Payment Services.
[It is] well suited for companies under 1500 employees without too many customs or complexities. Its not suited for manufacturing with multiple union contracts and earnings with complex calculations. Its also not suited for companies with employees and facilities in Canada.
Jaronika Dancy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are utilizing UltiPro as a enterprise suite for our company. From performance management to payroll and everything in between across our entire organization. We are working on going from a paper environment to a paperless and email environment. The ability for all of our new hires to being their employment utilizing a system that integrates is a great thing. Our payroll team is able to reduce the complete the payroll process. The integration with internal business systems and other applications has reduced the amount of time spent on the manual processes. The demographic footprint of our business has allowed us to roll-out benefit enrollment, compensation management, and on-boarding seamlessly.
  • UltiPro has a allowed system administrators the ability to quickly learn a system due to its ease of use and its flexibility. The opportunity to be able to customize the system without the associated costs and unnecessary involvement of consultants allows me the ability to make an impact to our business at a faster rate.
  • Their Core HR products are comparable to your Tier 1 HCMS when comparing the functionality and look and feel. The end user experience has enhanced the usage of our HR applications when compared to the past. The ability for employees to be able to navigate seamlessly and manage their information is made an impact. The ease of use with the Core HR applications has made a great impact on our employees.
  • The real-time information including reports and dashboards is more aligned with our other systems. BI Cognos Analytics is one of the best analytical suites in the industry and the power behind the suite is what drives the powerful reporting. This allows me the ability to assist my leaders with making better informed decisions with the data I can provide.
  • The learning application is better suited for employees with flat organizations and not for more dynamic environments. There is very limited functionality when compared to other learning applications. When UltiPro made the decision with Schoox I believe that partnering with organizations that had a wide range of learning paths and needs would have allowed them to have a clearer understanding of what the system was lacking.
  • The ability to be able to create an ad hoc business process and have more flexibility around the approvals org levels would be great. While there are quite a few workflows they are not as flexible when wanting to develop different business processes outside of the normal ones listed.
  • The ability to see all compensation history from one place for all employees would be a nice to have. The compensation management application can handle merit and simple items but when the variable pay and incentive programs are more complex the system cannot accommodate.
UltiPro has taken our company from disparate systems with varying levels of functionality to a system that is much better. I am extremely proud to be a new customer of the system, their stance on innovation and technology is a leader in the industry and a major factor in what will always set them apart from other companies. If you are considering UltiPro, I would ask the hard questions and really get under the hood of the car, so to speak. For a company with a Safety culture and very specific requirements around learning. I would source multiple options to compare. UltiPro Learning is still in its infancy and it was not quite developed enough to be delivered. While the overall customer service experience is good, there are still some internal issues with customer service when dealing with certain modules. The compensation reporting is not as intuitive and easy to navigate.
March 15, 2018

Report Writing Gold!

Dezarae Jackson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used by all users in the United States. We use this software to track time, manage human resources, and process payroll. I personally use the system to create robust reports that assist my executive team with decision making.
  • Business Intelligence is my favorite feature within UltiPro. I am able to both modify and create reports to fulfill the needs of all levels of management. This allows me to provide data without an extended lag time.
  • UltiPro does an awesome job of creating a platform for users to share knowledge and communicate points of concern. Though I have a small department, I never feel alone and always have a resource when I have questions.
  • UltiPro offers educational tools at no additional cost. If there is anything you want to learn, just sign up for a course. No middle man, no charge, no travel required! Just show up (virtually) and learn. I LOVE this feature.
  • There are some things about this software that cause a headache on my end. One of these is the fact that some fields are hard coded in the background. If something needs to be corrected, I have to file a case and wait for a response.
  • UltiPro Core is extremely date sensitive. Ironically enough, it isn't able to split an employee's pay rate based on said date. If someone's rate changes in the middle of a pay period, I have to manually adjust their pay during the payroll process.
  • I use UltiPro and UTA, I wish the two systems connected seamlessly. I should be able to click a button and/or run a script to pull time into UltiPro for processing without logging into a different product (with yet another password).
UltiPro is a great product. Though this software is technologically advanced, it is also quite simple for users to learn. This product would be well-suited for large companies with intricate general ledger strings.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across the company for a variety of solutions. We are currently using it for centralized documents management and housing, which is extremely helpful given that we have 10 locations throughout the state of Texas and often need to share employee file information quickly and securely. We are also using the Employee and Manager Self Service functions to better automate employee management and payroll servicing. The Life Events and Open Enrollment modules have also been extremely helpful in coordinating benefits information sharing and enrollments efficiently.
  • Web based system that can be accessed from internet or mobile app
  • Employee self service
  • Web based payroll processing
  • Updating the benefit deduction codes for carrier changes before open enrollment is tedious
  • Performance management is not as fluid as past versions
  • Allowing for more editable business process workflows (such as in the Add Employee request) would be helpful
UltiPro is very well suited for payroll processing. The web based processing has added more flexibility to the process for our Payroll Specialists. UltiPro enhancements in the PPACA tools are becoming very helpful, especially as we are en employer with a large number of seasonal workers. UltiPro learning solutions were not very successful for us. We have a large employee base, but less than a third of that base are employees who work in offices with computers. We also did not feel very well connected to and supported by the learning management partner.
March 15, 2018

UltiPro Pays Off

Jamie Taylor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently we use UltiPro for our HRMIS and Payroll for all employees. We process new hires and pay every other week with the system. We are working to add different modules to our platform.
  • Payroll Processing - from importing time to paying employees, the process is very smooth. We use their time keeping system so it works very well.
  • Recruiting - we recently added the new recruiting module and it is amazing. We are able to show off a more personalized look for potential new employees and really get them excited to work for us.
  • Employee input - when coupled with recruiting, the information easily flows from the employee directly into the system to ensure their personal information is correct.
  • Special requests - our biggest gripe is that any time we need specific help with reporting or set up, it's always $6,000. That seems to be a magic price every project request.
  • Canadian locations - we have some struggles with our Canadian locations and the regulations. Most recently the change in holiday pay within Ontario has caused us to have to have a custom done within the system to make sure the pay is calculated correctly. At this point, we are doing it manually until a solution can be provided.
UltiPro is perfect for companies that want to have the control of processing payroll in house and have the resources to do so. The system also allows for more reporting than other systems I've used in the past.
Charles Escoto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used across the company globally. The system is used for payroll in our US and Canada offices. We collect employee data for the remainder of our global teams in the Asia Pacific. The ability to collect and report on employee data is immensely helpful to provide data analytics to all of our business. Ultipro makes it much easier for our US and Canada employees taking them from recruiting to when the employee leaves. It has a suite of modules that take an employee through the entire employee lifecycle.
  • Ability to report on most if not all data collected is extremely powerful.
  • Customer support from the customer support portal to its representatives are a great addition for resources.
  • Communication of new features, products and providing webinars and references is top notch.
  • Compensation module needs work with being able to add fields for the manager to view more readily such as custom fields
  • Global features such as Onboarding, recruiting, transferring an employee and updating job history are severely lacking
  • Having more custom fields to work with would be great
  • Termination Reasons that are disabled should not be options that display in the drop down when having to terminate an employee
Nice user interface, great customer service, contributing ideas that are actually used by the company developers are great.
March 14, 2018

UltiPro Review

Rachael Redenius | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
UltiPro is being used by the whole organization. Unfortunately when UltiPro was implemented we dumped all of our old data in the system so it is kind of a mess. We are continually working to clean everything up.
  • Our ERM is great and is helping move us in the right direction with UltiPro.
  • UltiPro cares about its employees and customers.
  • UltiPro is constantly striving to produce a better product.
  • There is still a lot of room for improvement in the benefits arena...would love to see enhanced confirmation statements and the ability to customize more.
  • Communication (which I know is being worked on).
  • Roadmap always seems to change...which I understand but it is really hard when things change at the last minute.
Ask about best practices and also how you are going to convert historical data.
Micaela McLean, CPA CPP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using it for HR, Payroll & Timekeeping. Plus many aspects of HR such as recruiting and compensation. We were on ADP Enterprise V4 and UltiPro allows a more user-friendly experience.
  • The training, the training, the training! I cannot say enough about how easy Ulti makes it to learn the product. Like every company we have turnover in our HR & Payroll areas and the Ulti training options AT NO COST is simply superb.
  • The application is friendly to the new user. I didn't have to learn a complicated language to learn the tool.
  • Customer service. The service team is outstanding. We get quick responses to our urgent situations and have a myriad of options for getting help on our not so immediate situations. Everyone is SO friendly and conscientious - including folks from the partner firms.
  • UTM and the integration to CORE could use some help. However, we just participated in an overview of WFM which seems to solve the pain points we have with UTM. Our main issue with UTM is the manager experience. The product takes them a lot of time to review and approve timecards. Plus, we are mostly in California where compliance issues can be costly (has been for us!!) and our managers cannot readily see what their employees have recorded. Each time card needs time consuming review.
  • During my first year as a client, I had difficulty in the training sessions to know what sort of client I was. Could be some better front end education around how a back office client is different from Core the different tax services types of clients etc.
  • I am not totally familiar with the HR side of the product however our HRIS group has struggled with some of the event management aspects of the tool.
Well suited for a small to medium sized client. It's easy to learn and customer service is great. For a very large client (I have come from companies 70k+) I am not sure Ulti is robust enough for a large, sophisticated client. We have sometimes had things change that we did not expect and, in a super large organization, that could cause a serious issue. But for small/medium client that does not invest in their payroll organization - this product is the answer! It's easy to use.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Ultirpro HR and Payroll products. We do not utilize Talent Management rather are using 3rd party vendor iCIMS to import new hires via web services.We hire hundreds of employees monthly. Ultipro is being used across multiple organizations.
  • Cognos self build reports
  • Payroll and HR services
  • Open Enrollment
  • Customer support is sometimes hit or miss
  • Not all Backoffice functionality is available in Ultiweb
Ultipro does HR and Payroll really well. I think it is in other areas like Talent Management that needs improvement. I think for a small size company Ultipro is well suited due to the level of customization.
February 06, 2018

UltiPro for Pros!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Ultipro is used across the entire organization as an internal tool to track everything essential to the employee and company as a whole. It organizes the need to have several external sites for things like tax information, employee/company information, and time sheets.
  • Organization of internal necessaries such as time management, training, etc
  • Clean UI
  • Integrating personal and work-related needs, such as providing HR information as well as extra information on things like "how to stay healthy", etc
  • Staff trees--this might be on the company's end, but it's a little hard to navigate the staff/management trees (UI needs work)
  • The mobile app could be more mobile friendly
I love using the site because it has everything in one place--time management, time off, staff information, company information, insurance information--everything is in one place so it makes it super easy to access (and fewer passwords to remember).
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