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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(26-50 of 928)
Companies can't remove reviews or game the system. Here's why
September 25, 2023

UKG Pro is the way to go!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Employee File Storage and Compliance
  • Recruiting & Onboarding
  • Time Management
  • Process Automation
  • Open Enrollment
  • File Feeds
  • EEOC Reports
  • W2 Generating
  • State Compliance Forms
  • BI Reports could be more user friendly to build from scratch.
  • Open Enrollment Reports could be more inclusive to include the past elections and new elections summary and if they were declined all together.
  • UKG Case Management Notifications are not always sent out to users.
  • Past OE Sessions need a closed button and should be able to make changes once closed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • All-in-one solution
  • Frequent updates and communications
  • Aasy-to-use LMS with UKG Pro Learning
  • Speed/timeliness of support case requests.
  • Performance management could be improved to compete with other PM software products.
  • It's hard to find training for people who aren't already well-versed using BI. It seems like when I try to attend live webinars of BI training they're for people who are already very comfortable using it and I need a more basic starter to get more familiar with the navigation.
Jason Haskins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integrates well between the modules
  • Benefits management
  • Open Enrollment
  • Employee Self Service
  • Online community for users
  • Their support follow through can be lacking
  • Communication for system outages/known issues
  • More control of security for administrators
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Offers a full suite of products for business needs
  • Has a modern look and feel
  • Easily configurable
  • Great reporting tools
  • Sometimes products are rolled out before they are fully ready - functionality isn't 100% at first implementation.
  • Everything is an upcharge
  • Response time to tickets is inconsistent and take much longer to close since the merger of Ulti and Kronos
Score 8 out of 10
Vetted Review
Verified User
  • Complex location/pay group set up
  • Time tracking, transfers and geofencing
  • Request approvals/workflows for changes
  • Customer support
  • Timecard reporting
  • Delegations
Score 1 out of 10
Vetted Review
Verified User
  • unknown
  • In my opinion, customer support often cannot answer questions without pointing us to their consulting group
  • In my opinion, integration of payroll with timekeeping is difficult
  • In my opinion, API support is weak, one one tab of a report can be exported and the API is not at all flexible...
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of flow from recruiting to onboarding to hire
  • Configurability of what we want managers to see vs what employees see vs what admin sees
  • I don't think it gets any better than what UKG People Analytics offers
  • Timeliness of tax responses. They are great with handling, but would love quicker replies
  • Would love the ability to log in as the employee.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Cognos Analytics provides live data reporting with 1000s of reportable fields.
  • The product is aesthetically pleasing allowing for users to learn more efficiently.
  • You can create processes either extremely high level or with more granularity, depending on company needs.
  • More fields in the onboarding BI package would be great.
  • Salary/Performance planning should be included in the base package in my opinion, not as an additional cost, this is a basic HR function everyone needs.
  • More consistency in support teams, we are constantly getting a new account manager and they have to re-learn our company needs, it gets exhausting.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • People Analytics---customer support reps. are knowledgeable and helpful
  • Import tool--valuable asset for customers to have the ability to import files without having to create a case
  • Mass Updates--another tool that allows customers to make their own updates en mass
  • Case selection items--there is no clear distinction for the customer as to which item to choose when creating a case. I.E. When do we choose system administration as opposed to HR administration?
  • UKG Learning--There should be a way to add someone to the area to take classes without allowing them access to cases, sign up for classes that were unassigned
  • Demonstrations---UKG allows customers to give webinars on how they use the system. At times, UKG reps. do this as well, but would like to see them do this more often
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
  • When exploring new modules both prior and post purchase and launch, it would be nice to see real world examples of how the product is used at similar companies.
  • Having a UKG Pro expert reach out from time to time with tips on how we can use our instance of UKG Pro to the fullest extent. Sometimes you don't know what you don't know.
  • Greater assistance with API's would be helpful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to understand, and straight forward
  • Ultimate Community is fantastic, knowledge sharing is powerful
  • In recruiting gateway, the use email should be verified during account registration. We sometimes found some candidates they put a wrong or invalid email address in the last stage, and we have to start over the whole process from the beginning.
  • Work location should be one of the field can be added in the offer letter.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to navigate pages for HR, Payroll, Benefits and System Administrators
  • Excellent BI reporting resources and sample/demo reports
  • Customization resources for system pages via Platform Configuration
  • Mass upload capability via the Mass Update feature and Import Tool
  • Unable to process Promotions as part of the Compensation Management merit process
  • Unable to view configuration tables in the Benefits Administration (PlanSource) system
  • Difficulty in configuring security for managers who require visibility to more than one Org Level hierarchy in UKG Pro
  • Platform configuration fields are difficult to add to queries and do not interface to other modules/systems
William Yiu | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Reliable employee database, there [isn't as much] downtime compared to some other solutions
  • Easy to use and user friendly in general.
  • Spring and Fall updates in UKG Pro are generally great.
  • Open Enrollment/Life Events need some updates and enhancements, it's long overdue.
  • Allow customers to keep the classic menu or new modern menu as they like.
  • Need more robust and dynamic workflow/approval path, a way that the system can be smart enough to set approval path that will cascade up from employee level up to CEO level for approval
  • Dashboards that can be use in classic homepage and push out to employees based on their security roles
March 27, 2023

HR Dreams come true

Tonia Douglas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Streamline payroll and tax payments
  • BI reports and analytics - via scheduled delivery
  • Consolidating all employee data on a user-friendly platform for easy navigation and administration
  • Products are holistic, and all geared towards helping HR and companies manage their teams and team members
  • Include SSO links in notification emails for users that work in the field that use the mobile app, as well as the standard links that route back to the desktop. e.g. PTO request approvals, job requisition approvals, people assist notifications
  • Service requests in Ultimate Community have a serious lag. Provide more resources to get projects completed in a more timely manner. Most steps are stalled in our internal projects that require data feeds, UDES, or interface builds waiting for a UKG resource assignment.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • comprehensive HRIS system
  • reporting
  • employee administration
  • tax administration
  • Incredibly slow in creating new or modifying EDI/API file feeds with benefit carriers
  • Customer service case response times - have really slowed down over the last 1-2 years
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll Processing
  • Payment Tax Service
  • Year End reporting
  • Benefits
  • Recent server issues has cause slow time in using the system. Better and faster access to UKG Pro is helpful.
  • Support system has improved since our implementation but there is still room for improvement. The response time in some cases can be a week just to get someone assigned to a case
  • Unable to have our employees access 1099 NEC forms on their UKG accounts as well as t4A for our Canada contractors
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • data flows well from Recruiting through Onboarding into Core
  • they have a lot of resources available to help us learn
  • the employees I interact with really seem to care about customers
  • Their rapid response time for support has gotten unbearably long. Three years ago their customer support was stellar, now it's borderline terrible.
  • Usually when an employee has issues with UKG Pro, the solution is to clear cookies and cache, just because UKG is quirky.
  • The training - while there is a lot available, it is very general. It doesn't cover the "well, yeah, but what about this..." type of scenarios. Much of the training and resources only get you half way there.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to locate information
  • East to make changes and updates
  • User friendly
  • Adjusting user access for different integrations
  • Would like to see an option for candidates to include pronouns in Recruiting
  • Would like to shorten the application process in Recruiting for candidates
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Employee data management is versatile and easy
  • Community and Learning center are great resources
  • The People Analytics reporting suite is great
  • It would be great to have more advanced classes on the reporting and event tools
March 27, 2023

UKG Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Cognos reporting
  • Talent Management
  • HRIS administration
  • configurable fields in the recruiting module
  • the ability for new employees to upload documents in the onboarding module
  • remote employee taxes
Stuart Ratliff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Timecard Entry and Automation of Scheduling to enter Timecards.
  • Training tracking
  • Instant changes with Direct Deposit
  • Easy to use Mobile Application
  • Document acknowledgement at times is buggy
  • Restriction of downloading your own documents
  • Site doesn't play well on hardened networks.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Keeping up to date with federal and state laws related to data retention and other rules
  • UKG Pro is constantly moving forward and changing the system to up with the latest technology and strives to improve the system for the users
  • The reporting functionality within the system is top notch
  • There are a few issues with the tax payment functionality. The system does not always match payment services which causes discrepancies in reporting.
  • Customer Support takes a long time to respond when a case is opened for assistance.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Streamlines candidates through recruiting, onboarding and into payroll
  • Provides analytics regarding employee retention/satisfaction
  • Manages multiple jobs/pay, deductions, benefits
  • UKG Pro is so customizable that it can be overwhelming
  • Cognos Analytics provides great reporting but creating new customized reports is not easy for the average user
  • Recruiting could be more up-to-date to include text to apply and automated text responses.
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