Zendesk Reviews

There has not been a reason to consider anything else as the core functions work perfectly for ticketing. Also Zendesk continues to focus on new functionality, growth of the API and Apps framework and add more partner application to the list. Not only will be renew but it is likely we will add seats as we grow and expand our customer focused teams.

We love Zendesk. For a small IT shop (13 IT Staff, 1,300+ users) it provides everything we need to be efficient and timely in responding to various issues.

Zendesk is a great product for our needs for helpdesk. People using it or being supported by staff using it are productive and happy with it. And the maintenance needs are extremely low being a SaaS product that is well integrated to other systems.

They handle the maintenance and it is not worth moving.

We have had ZERO issues with this product (minus the small needs around reporting). Customers love it (never a complaint) and our helpdesk learned and uses this with ease.

Very happy with the overall functionality and it meets our needs well.

I am extremely satisfied with this product. I am working on getting it for my newest company. It can help with many issues that they face, especially workflow.

Zendesk allows for easy billing and automatically provides updates so we don't have to have any downtime. It is always improving and we are looking forward to seeing the progress.

We receive a ton of value for the cost, and Zendesk continues to innovate. The ease of use for my clients is so important, and they find the system simple to use.

It was easy to set up, easy to use and worked well.

We can't do business without it.

We like the product and plan to continue using it.

I believe that the Zendesk tool is extremely useful to identify and monitor service cases for a great number of clients quickly and efficiently. The Zendesk browser based and mobile based application allows me to respond to clients immediately and with little wait time. The assignment rules are quite helpful as well as email notification for incoming cases.

I can't imagine using anything else. It's affordable, and already configured just the way I need it. It's definitely working for us so I see no reason to not renew.

It's the best day-to-day tool for customer care I have used in 16 years of working in the industry.
Healthy happy teams get along well with the tool and I know that if I see it in use and being used well I can work with that team.

We have no significant issues with the tool, so given the cost of retooling our processes to adapt to a new tool, it would have to offer a major improvement on Zendesk. Given that Zendesk is a leader in hosted ticket systems, I can't imagine what those major improvements might be that would urge us to switch.

We have a system that works, and works well. Zendesk keeps coming out with new innovative ways to reach out to customers, and to improve the system itself through add ons, apps, etc. Not only is it good for the company, and customer service... it's also fun.

It uniquely delivers a turn-key site for self-service, community help, and technical support.

No complaints, no reason to stop using it.

While Zendesk does some things really well, it falls short in important areas.

I believe Zendesk is a fantastic tool, and i will keep using it because they are always working to improve it. I saw a forum discussing a feature request with the developer and a little while later, bam! its now in Zendesk. Tell me this, what tool do you use where the developer will join in the forum with you, and then implement your idea in the next release because he thinks its a good idea to do so?

I'm giving this a '1' only because we will not be renewing. We've moved onto Desk.com for better Salesforce integration. It's what our particular needs are. Don't let my '1' however discourage you from trying and buying Zendesk. It's an excellent company and software solution.

Because Zendesk is a great tool, with GREAT support.

I am setup and successful with Zendesk. I have zero inclination to leave.

It works great and beyond initial expectations.