VoIP Providers

Top Rated VoIP Products

TrustRadius Top Rated for 2020

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

VoIP Providers TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

VoIP Providers Overview

What is VoIP Technology?

VoIP stands for Voice over Internet Protocol. It is technology for delivering voice and other forms of communication over an Internet Protocol or IP. VoIP providers offer communications services that the business world relies on for collaboration. Typically, phone, video conferencing, and live chat are conducted on the VoIP platform, without assistance from the public switched telephone network (PSTN). There are also hybrid solutions that combine VoIP with PSTN.


VoIP presents the underlying technology for Unified Communications as a Service (UCaaS), which combines voice/VoIP, audio/video conferencing, and instant messaging/chat into one platform.

Benefits of IP Telephony

Compared to regular telephone networks, IP telephony aims to be:

  • Cheaper

  • Simpler

  • More scalable

  • Higher-availability

  • Equally or more reliable

VoIP Providers vs. Unified Communications as a Service

Some VoIP providers are geared for SMBs who want a business phone with advanced telephony-type features and maybe some conferencing capability or minutes.


More sophisticated providers offer a highly scalable, end-to-end unified communications platform designed for larger enterprises. These UCaaS vendors tend to offer more reach and flexibility compared to point tools for collaboration, live chat, and web conferencing. They also aim to encompass all communication within the enterprise and across its boundaries, including integrated contact center functionality.


The top vendors offer both a unified communications platform as well as a low-cost VoIP solution.

VoIP Provider's Features & Capabilities

VoIP Providers generally support the following functions:


Cloud PBX:

  • Hosted PBX

  • Multi-level Interactive Voice Response (IVR)

  • User templates

  • Call reports

  • Directory of employee names


Call Management:

  • Answering rules

  • Call recording

  • Call park

  • Call screening

  • Message alerts


VoIP System Collaboration:

  • Video conferencing

  • Audio conferencing


Mobile Apps:

  • Mobile app for iOS

  • Mobile app for Android


Advanced Features:

  • Integration with contact & customer information systems (e.g., CRM, Outlook, etc)

  • Internet faxing

  • Ring group (splitting calls or rotating them within a group of employees)

VoIP Providers Comparison

To more easily compare VoIP products, consider evaluating different options based on these 3 key factors:

1. Standalone voice software vs. UCaaS suite: Are you looking for a simple voice-only solution, or a VoIP product that is embedded within a larger unified-communications-as-a-software (UCaaS) suite? Think about which type of solution will best serve your business needs. If you already use other online communication applications (e.g. video chat, messenger, team collaboration features), then being able to centralize these capabilities within one platform might be worth the extra cost. On the other hand, if you’re mainly looking for voice solution to use while traveling or in place of your own personal phone number, a lighter weight VoIP solution might be the best fit.

2. Pricing model: Does it make the most sense for you to pay for VoIP services per user per month, or on an as needed basis? Many large VoIP vendors offer packages that charge on a per user/month basis. However, other products include free calling to any other individual using the same application, and charge by the minute for other types of calls. If making a large number of calls is part of the job description at your company, as it is for sales reps or call center agents, then you may want to consider a per user/month package.

3. Mobile compatibility: Today’s workforce is becoming increasingly mobile, and making sure your employees can access VoIP services while traveling or working remotely is more important than ever. Many VoIP vendors already offer both iOS and Android mobile applications, but make sure to check that the products your considering have mobile applications that support all your devices. Look for mobile application feature ratings on product scorecards.

Start a VoIP provider comparison

Additional Factors to Consider

Security: Authorization, Authentication, Transport Layer Security (TLS), Media encryption (SRTP)

IP networks can be vulnerable, so various methods of providing communication privacy and security should be considered. Vendors may vary in how they attempt to secure communications.

Business Phones & other Hardware Components

Vendors must offer hardware to support their platforms' capabilities, such as phones, headsets, servers, and other infrastructural devices. Subtle differences between these devices may contribute to very similar and relatively equal software platforms being perceived very differently in terms of quality or fit. Therefore, these subtleties should not be discounted.

Call & Communications Analytics

A great deal of data is transmitted through these systems. Owing to this, VoIP solutions provide analytics to evaluate agent, channel, and call performance. These analytics can be used to seek out inefficiencies or anomalies, endpoint status, and more. Integration with VoIP analytics platforms might help monitor system performance.

Field, Telework & Telecommute

One potential benefit of VoIP and virtual offices is the ability to interact with personnel (or support personnel as they interact with customers) as though they were in the office. This includes dashboard interfaces, a reliable connection, quality streaming, and security protocols and methods (e.g. Virtual Private Network / VPN). Products may vary in their ability to function outside the boundaries of the enterprise.

Pricing Information

VoIP providers often charge on a per month, per user basis. Prices generally start at around $20 per month, per user, and will increase from there with more advanced features.


Another factor to consider in the cost structure is the hardware. Many providers offer hardware rental as part of their service, at additional cost.

More Resources

VoIP Products

(126-140 of 140) Sorted by Most Reviews

Blueface

Blueface, a Comcast Business Company, is a Unified Communications as a Service Provider (UCaaS) offering a cloud business phone and SIP trunking for small to enterprise size business customers.

Star2Star Business Voice

Business Voice, from Star2Star, aims to provide superior VoIP quality, reliability, and flexibility for customers in need of an intuitive, easily deployed solution. Optionally, the Business Voice+ solution offers a cloud-based or on-premise Unified Communications solution designed…

Ringover Business Phone System

Ringover is a business phone system that gives users unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and features focused on improving team productivity. Users can integrate Ringover with major CRMs (Salesforce, HubSpot,…

Acefone

Acefone is a provider of VoIP telephony services like hosted phone system, free phone number and contact centre solution - each meant to simplify and automate business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video and audio or reliable, customisable…

Ericsson-LG iPECS Cloud

Ericsson-LG iPECS Cloud is a cloud-based phone system presented as ideal for customers looking for simple, cost-effective cloud solutions, or if a company requires advance telephone-oriented features.

Vertical Summit IP

The Vertical Summit is a unified communications (UC) solution for SMBs boasting advanced VoIP technology, low cost SIP trunking, on/off premise mobility, remote connectivity and a built-in hospitality applications suite in a compact platform on which users can build and expand…

GoCo Unified Communications

GoCo Unified Communications, from GoCo Technology Limited in Montreal, combines business voice, messaging, content sharing, collaboration tools, and devices. GoCo UCaaS includes technology from Cisco, and Microsoft.

V8, powered by Vertical Communications

For complex UCaaS and CCaaS implementation needs, Vertical Communications and 8x8 partner to deliver the cloud solution, V8. The solution includes Vertical's design, install, and service with 8x8's UCaaS and CCaas solution, to help accelerate cloud deployment. V8 combines voice, video,…

Alianza Cloud Communications Platform

Alianza Cloud Communications Platform is a cloud native, agile software-as-a-service solution. Alianza consolidates and integrates all the pieces required to deliver cloud communications. Service providers can quickly launch or migrate existing services while maintaining control…

MessageMedia SMS

With 90 per cent of messages read within 90 seconds and more than 65,000 customers worldwide, MessageMedia aims to drive business success by creating engaging mobile experiences that customers love. The vendor boasts users across all industries who use their SMS services, including…

VoiceIQ

VoiceIQ is a softphone designed to maximise the performance of modern sales teams. With CRM integration, voice analytics, sentiment analysis, topic detection and workflow automation, VoiceIQ aims to enable agents to spend more time talking and less time in admin.

Sherweb Cloud PBX

SherWeb Cloud PBX includes business phone, boasting low upfront costs and no hardware or software to maintain. For single offices or different locations in a city, state, or country, the vendor states users get an enterprise-grade Cloud PBX phone system, and a way to reach mobile…

Connect First Contact Center Solution

ACD - Gain total control over your inbound call flow with the Inbound Call Routing Platform. Key features such as skills-based agent selections, flexible scheduling, and our proprietary QueueFlow routing engine ensure you can easily route calls to follow your exact specifications.…

Kamailio SIP Server

The Kamailio SIP Server, formerly known as OpenSER or SER, is an open source VoIP and communications platform.

ChoiceView Live Agent

ChoiceView Live Agent is a telephony and VoIP software solution from Radish Systems.

Frequently Asked Questions

What’s the difference between VoIP and unified communications software?

VoIP, or voice-over-internet-protocol, software enables users to place voice calls using an internet connection rather than relying on a traditional landline phone or cellular data. In comparison, unified-communications-as-a-service (UCaaS) software is a larger suite of integrated online communication technologies including VoIP, video and audio chat, business messaging, and team collaboration features. Check out our article about the differences between VoIP and UCaaS to learn more.

What’s the difference between a fixed and non-fixed VoIP?

A ‘fixed’ VoIP phone number is tied to a physical location (e.g. personal or company address), these types of VoIP lines are typically more secure than non-fixed VoIP services. Non-fixed VoIP lines are not attached to a specific location and can be purchased and accessed internationally. Note, VoIP providers are more likely to provide access to local emergency services for fixed-VoIP numbers. Read more about the difference between fixed and non-fixed VoIP services.

What are the most important things to consider when buying a VoIP solution?

A recent TrustRadius survey of 200+ VoIP users found that these are the 5 main buying criteria to keep in mind when looking for a new VoIP service:

  1. Price
  2. Ease of use
  3. Reliability of the service
  4. Call quality
  5. Access to 24/7 support



To learn more about VoIP software in general and read product reviews, visit our VoIP category page.

What do businesses use VoIP software for?

VoIP software can be used for a range of business communication needs. Common use cases for VoIP services include:

  • Having a personal VoIP phone number
  • Internal business communication
  • Sales communication
  • Client/customer communication
  • Customer service/support
  • Contact center activities



Learn more about VoIP software and read product reviews on our VoIP category page.