ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
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Popular Features
- Automated workflow (215)8.080%
- Product usage (215)8.080%
- Customer health scoring (220)7.979%
- Dashboards (217)7.171%
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar’s Customer Education LMS Platform
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.7.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(305)Attribute Ratings
Reviews
(51-75 of 226)Companies can't remove reviews or game the system. Here's why
January 04, 2023
Data-driven churn fighting!
Score 10 out of 10
Vetted Review
Verified User
ChurnZero has become the single source of truth for our client data and is therefore used across departments to share crucial information. This rich and customized database can be queried and filtered using the excellent Segments feature which has the power to consolidate and filter the data you have, to answer real-world business questions.
January 03, 2023
A must-have tool for CSM's and Account Management Teams!
We use CZ for managing our customer journeys, especially the onboarding journey. It allows us to identify and address potential issues with customers and prepare them for renewal. It also allows us to segment our customers so that we can mass email certain groups of customers for specific purposes (i.e. new feature releases, offers, requests for reviews etc.). We also use the usage data in CZ to figure out which features our customers are/are not using and as well as if they're using the platform at all.
December 22, 2022
Has potential but needs some improvements
Score 1 out of 10
Vetted Review
Verified User
We are working to get ChurnZero setup to help us with all aspects of client retention, including onboarding, mid contract monitoring, and renewals. Our client are marketers who run multi channel marketing campaigns and there is quite a bit of client training that goes into the onboarding process. We want ChurnZero to help us track the progress during this phase. We also want to monitor usage post onboarding to make sure that the client gets value from our solution. We would like ChurnZero to help us identify those clients at risk, way before we get to the renewal phase.
December 22, 2022
Not very happy, haven't achieved ROI
Score 1 out of 10
Vetted Review
Verified User
We are attempting to use ChurnZero to support our client retention, staying ahead of churn, and allowing ChurnZero to inform us of red flags within accounts. We also use it in hopes of bettering the onboarding experience of new clients.
December 22, 2022
I would not invest in ChurnZero again. Marketing is good, onboarding and support are 1 out of 10.
Score 1 out of 10
Vetted Review
Verified User
We purchased CZ for obvious reasons, to increase our client adoption and improve their experience. After a year we are still not able to use this product. CZ themselves recognize the problem and agree that they did not support us, do not have other users we can see how the product works, no references, no solutions architects to help. You ask for help in the onboard process and it takes them weeks to respond. I am so disappointed in the decision to implement this product, it has put our company back a year.
December 15, 2022
Customer Health Meets Proactive Data
Customer Success and Onboarding team uses this. It addresses customer behavior scores, all customer communication, and allows our processes to be automated.
December 13, 2022
ChurnZero is great for not letting accounts slip through the cracks!
The biggest feature I used in ChurnZero is the tasks. Both automated and manual- it's great to have everything in one place.
December 13, 2022
Excited about results & impact
We use ChurnZero to help our Client Success Team better manage our clients and assist them in getting the most out of our legal practice management software. It has been a game changer for us in learning more about the usage of different features and which ones drive the most adoption of our product.
December 13, 2022
ChurnZero - Happy client making clients happy!
ChurnZero has been beneficial to my organization as it does two major things for us. Firstly, it gives us a great (thorough yet brief) overview of our client's usage of our platform so that we are able to determine their likelihood of continuing to work with us. If we identify a problem early we can work to correct it and save the revenue.
The other incredibly helpful thing ChurnZero does is it allows us to set up and run a variety of plays/actions that go out both externally and internally. We use this function to ensure we don't 'forget' to connect with clients for too long and to make sure we are given quick insights as to what is or may be going on. This has been helpful!
The other incredibly helpful thing ChurnZero does is it allows us to set up and run a variety of plays/actions that go out both externally and internally. We use this function to ensure we don't 'forget' to connect with clients for too long and to make sure we are given quick insights as to what is or may be going on. This has been helpful!
December 13, 2022
Great Product!
ChurnZero helps me keep track of current customer needs and usage of our product. I can form segments and plays based on specific use case criteria that help me reach customers and help me stay in contact with them. We especially like our customized ChurnScores. We're currently building scores to help us get better insight to each section of our product.
We use ChurnZero to stay in touch with our current end users. We also use it for onboarding trial users and new users. We create alerts based on churn scores to signal when an end user may be preparing to churn so that we can reach out to them in advance before they churn. We are fairly new to ChurnZero, so some things we are still building internally, but we love it. It's very easy to use and the support is great.
December 10, 2022
ChurnZero in Customer Success
As a Customer Success Manager, I use ChurnZero to keep tabs on my book of clients. The customer health organization by color and score allows me to properly prioritize accounts and create actionable insights. This helps me keep my clients engaged to increase the likelihood of contract renewal and upsells.
December 05, 2022
#1 Software for Reducing Churn!
In our organization, ChurnZero is used to monitor client usage, and their journey status, and to also open the lines of communication between teams - to make sure we are servicing our clients in the best possible way throughout their implementation of our software.
November 17, 2022
ChurnZero is the tool every SaaS CSM needs.
ChurnZero is equal parts task list, email automation, report builder, and company pulse check. We use it daily to keep an eye on our customers and how well they are utilizing our product especially the deployment of assets which in our case are media pieces. ChurnZero plays a big role in customer retention and upsell through its customizable fields and reports.
November 08, 2022
Overall happy with the product
Churnzero is helpful for us to maintain unified data for all of our customers and a 360-degree view of our customer data. It helps us make automation flows to our customers so that our communication can be done efficiently. We are very happy with ChurnZero and its services.
October 28, 2022
Review of ChurnZero as a professional in a supporting role outside of a customer success team.
We use ChurnZero mainly to better manage our customer information, journeys, experiences and relationships. CZ has also been extremely instrumental in running the NPS campaign and process globally. CZ is a great tool for remote, distributed global customer success teams to come together and serves as a single, uniformed source of truth for standardizing processes on a global scale.
October 11, 2022
CZ is a Major Key for CSMs
ChurnZero empowers our CS team to have a healthier work-life balance. Because we are able to automate tasks, see information at a glance, and track vital data, it allows CSMs to focus on customers and provide proactive support. It cuts out human error while also letting us do more with the same amount of people. The data that is collected by CZ also helps us create strategies for the future that we did not have a great way of accessing before.
September 29, 2022
ChurnZero is a must if you are in validation for CSM
For this year our focus is to put all customer info in one place as this did not exist in my company. With ChurnZero we found that tool and way more, as we found out all the processes we can automate with it.
September 21, 2022
CZ is great!
Track accounts for renewals and upsells.
September 12, 2022
Churn won't be a problem with ChurnZero
ChurnZero has been implemented to support our customer success team in tracking engagement, usage, and deeper data analytics of our enterprise level customers.
September 08, 2022
Great platform for driving customer engagement!
ChurnZero drives our customer engagement through automated workflows leveraging data. This creates a consistent customer experience throughout the CS org and ensures we can easily transition customers from one CSM to another.
August 29, 2022
Honest review from a newer CSM
ChurnZero helps by tracking product usage, implementing NPS scores, providing options for proactive outreach, and easy to export data for analysis. Before ChurnZero, we were unable to project potential at-risk accounts and possible churn. We also didn't have the means to effectively fight churn. We went from reactive to proactive in our CSM department.
August 09, 2022
ChrunZero is great for CSM's!
We use ChurnZero to log all of our interactions with our clients. we can also use it to see usage within the system. We also use it to mass communicate to them and then can use that to track those who open it.
August 09, 2022
ChurnZero is the CS lifecycle product you are looking for.
ChurnZero allows us to automate a lot of our CS processes, allowing for more team bandwidth and the ability for the company to keep the CS team lean. It also allows us to put a lot of information as well as customer communication for all types of updates and training in-app, which increases our app usage and enables our customers to confidently continue to use our product.
July 06, 2022
ChurnZero is a must have tool for Customer Service
ChurnZero identifies the activity of their use within our platform- DonorSearch. It can also be used as an organizational tool to generate reports and track tasks. My use case within ChurnZero is to identify clients who have low activity, so I can be proactive and reach out.