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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (927)
    8.7
    87%
  • List management (949)
    8.6
    86%
  • Email deliverability reporting (952)
    8.1
    81%
  • Standard reports (934)
    7.7
    77%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.9
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.8
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.3
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(676-700 of 1133)
Companies can't remove reviews or game the system. Here's why
Carrie Olds | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used by the Marketing department for lead generation, internal and external communication, to track video usage and determine overall engagement (leads and contacts).
  • Marketo forms are extremely helpful. They can be customized for a specific business need, and allow us to know who is interacting and engaging.
  • Marketo reports are easy to use and export in order to manipulate the date.
  • Programs can be customized based on the channel you are working on. You can have programs for tradeshows, internal newsletter communication, invites to download content, etc.
  • When you have a specific question or need it can take some time for someone to contact you after submitting a ticket. This can be frustrating, especially if it's something you need to resolve rather quickly.
  • It would be nice to export Results for all email campaigns instead of clicking on each email campaign and exporting them to Excel.
  • Within the Email Performance Report it would be helpful to see all of the names/leads when you click on an email instead of it just opening the email.
If you have a Marketo expert on your team it makes it much easier to use the tool. It can be rather daunting and there are a lot of things to know before you dive in. It is very easy to mess things up and even set your instance up incorrectly. Marketo can be used by teams without an expert, but it will take a lot of time to get up and running and if ensure you are doing things the best way possible.
Kevin Poust | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used to collect data from all our marketing sources, score leads and provide more qualified leads to sales.
  • Marketo is flexible enough to handle our complex business structure.
  • Easy to roll out marketing automation globally.
  • Handles large lead databases.
  • Doesn’t work well with custom CRM configurations.
  • New features seem to take a long time to develop.
  • Sometimes experience loading speed issues when using the interface.
Marketo is well suited for businesses that need the ability to customize marketing automation for business needs. It may be overly complex for businesses that don’t need that level of flexibility.
May 02, 2018

Marketo is LIT

Ryan Zakszeski | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Only being used by the marketing department and the corporate “digital” team who oversees the implementation to assure when other silos of the business are ready to use Marketo that their integration will go smoothly. Our biggest troubles are in organizing across many businesses that operate in unique ways and making sure the architecture and processes are well established.
  • Increase efficiency - the ability to create tokenized templates produces significant time savers for us
  • Lead management process is extremely easy to use yet the functionality and customization aspects are top notch
  • Integration of new technologies like AI make these crazy ideas a reality for our business with relative ease
  • Integration with other services through API make Marketo the one stop shop for everything marketing related for us.
  • So far I haven’t had too many issues to be honest.
Great for building campaigns and but social integrations aren’t the best from what I’ve seen.
Jennie Vinson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Marketo across multiple business units in North America and expanding our use to other regions around the globe.
  • The power of the analytics
  • The integrations with key members of our marketing stack
  • Comprehensive campaign capabilities
  • Customer service
  • Support with technical problems
  • Continuity of knowledge amongst different Marketo employees about our account
Well suited for enterprise clients with lots of internal knowledge about marketing operations. Less well suited for organisations that need a great deal of support or who are less experienced with marketing technology.
May 02, 2018

Necessary evil

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use it to execute our internal and external campaigns. Marketing is the primary user of the platform. We issue MSI licenses to other department team members.
  • N/A
  • Analytics - you have to purchase RCE to be able to access ALL of your data, and RCE is basically a glorified pivot table
  • User interface is outdated and not user friendly
  • Customer service and tech support is awful. They do not do a thorough job of reading through your emails and documentation (screenshots) before asking you to provide more (or the same) information
  • Alignment to SalesForce needs improvement. Again, you have to purchase more features in Marketo just to be able to sync simple things like the "Account team" on Accounts
Best for scheduling campaigns. Tracking activation, NOT touchpoints. Marketo does not track your paid advertising, paid social media, or social media interactions. You have to setup programs to track this with UTMs and even then, it's not scalable.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Marketo for email communication, content management, event management, and in the process of implementing Engagement Programs to nurture our leads. We also use Marketo heavily for lead/contact analysis, to look at the success of our Marketing Campaign efforts, to monitor online advertising, and analyze the different marketing channels we use to communicate with our customers. While we do use the revenue cycle model, we are having some issues with finding the most effective approach and model.
  • Automation
  • Gating assets
  • Database segmentation
  • Global execution of email comms
  • Analytics
  • Customer Support
  • Use cases, recommended approaches, guidance on proper setup
I do think Marketo is great for automation, scheduling communications in advance, personalizing certain assets, segmenting your database in hundreds of different ways. However, I do find that the interface is clunky and not as user friendly and intuitive as it could be. With a database of under 80,000, reports can oftentimes take a good amount of time to load and complete.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Used by marketing and sales operations. Marketing uses it for lead generation. Sales ops uses it for event management.
  • SalesForce integration
  • Sales insight
  • Email deliverability
  • Tokenized programs
  • Capping registration numbers
  • Closing registrations
Marketo is great for event promotion because we can use one platform. Limitations on registration handling can be problematic.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used to drive new leads and engage with them regularly. It solves our needs for staying in regular contact with our prospects and letting our sales team know who is a great lead to follow up with.
  • Email marketing
  • Lead generation
  • Sales marketing insights
  • Forum building
  • File organization
Marketo is well suited for a wide range of companies that focus on digital marketing, even smaller sized businesses. If you’re a business that doesn’t have an emphasis on digital marketing for generating leads, Marketo might not be best for you.
May 02, 2018

My Marketo Review

Katherine (Chen) Scarpellini | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
- Used by the demand gen team
- Used for email marketing, automation, nurtures, tracking performance
  • powerful, customizable automation flows
  • email creation and editing is easy
  • user interface could be improved for new users
  • slow load times when previewing lists
  • software bugs in auto-saving - sometimes the platform erases all things recently saved in email
Well-suited for email marketing and automation
Would love to see process flow diagrams of engagement programs like Pardot
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used by the marketing department for lead gen activities.
  • Email campaigns - creating content such as emails, forms and landing pages
  • Nurture campaigns
  • Being able to simplify the process of forms and having a global approach to campaigns
  • html version in emails - I always have to close my current version and open the same email to edit the html.
  • The reporting capability. It is in the beginner stages and does not allow us to do advanced reporting.. hopefully Marketo Sky will be an easier approach
It is [suited] for lead generation activities. Being able to create campaigns with limited to zero coding experience is really nice. The ability to learn the tool is fairly quick and easy. It needs UX updating to make the tool work much faster. It was addressed by Marketo Sky so I am looking forward to trying out the UX that I saw in the product session.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo in the marketing team only. However, it is synchronized with Salesforce so sales can use the data for their campaigns (and they use ToutApp) and the C-Suite can get data for their reports.

It allows engagements between marketing and sales. Sales can use the data to target specific personae in an industry or a target account thanks to our ABM efforts. They know who's engaged with us and who's ready to be contacted. Thanks to the specific information, they are not efficient on "spot on" the needs of the people they talk to.

The data we harvest demonstrates how we participate in the pipeline, which is crucial for the department (for headcount, budget, etc.).
  • We can create customised templates that serve our exact needs. We save a lot of time, compared to if we had to start each program from scratch.
  • Dynamic content is a good start before going with a full content AI. We can customise the content according to our customised segments and engage more with our audiences.
  • Endless segmentation: industries, personae, emailable, etc. We can ready categorise our database as we need.
  • Reporting (although with the new MPI, it should get better).
  • Speed.
  • Overall view of all scheduled campaigns (list or calendar).
  • Notification message when errors on synchronisation with GTW.
  • Recurring and one-off campaigns programs.
  • Innovation.
Adam Marré | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It's being used across the whole organization. It is the source of truth for customer marketing efforts, resolving issues of multiple applications being used to email and actively contact customers.
  • Cloning repeatable email programs at scale
  • Showing the full path of sales and marketing attribution for a customer
  • Providing templates but also allowing full customization
  • Slow slow slow! Waiting for that spinning wheel costs me upwards of a half hour a day waiting for assets to load (I've tracked).
  • Organizing content requires an outside application to document common practices, for example, naming conventions. There is no prebuilt naming convention system to ensure everyone follows the same standards. That would be easy to implement, but they've gone the "you do it" approach.
  • Customer support can take days to address simple issues and fixes, which can be problematic if your Marketo instance is accidentally emailing customers due to bugs.
  • Great for repeatable and automated email marketing.
  • One-off sends can take a bit of time, unlike tools like MailChimp.
Cole Ericson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo across marketing, sales, and customer experience. It helps us send email updates and nurtures, track event and content engagement, and prove business value.
  • Easy to customize emails and landing pages
  • Simple lists structure
  • Smart forms management
  • Analytics are fragmented
  • Analytics depend heavily on salesforce opportunity data
  • Nurtures are complicated to understand. There’s no simple trees like in Pardot
Best in class integrations and drag and drop process building
May 02, 2018

Marketo is great!

Kathleen Kelly | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I work in a business group within Red Ventures, MYMOVE. It is not used through out all of Red Ventures, just in a couple of business groups. We use Marketo as a reengagement tool for our partners. We are a B2C company.
  • Setting up if/then campaigns
  • A/B testing
  • Being able to design emails within Marketo without coding.
I think Marketo is more suited to B2B type companies. We aren't able to do all the B2C functions that we want. We also have to send to a huge number of email addresses and that is very expensive.
May 02, 2018

Marketo Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo will be used for email marketing and web personalization. It will be used by our global marketing teams to address inefficiencies using our existing product, and expand to new capabilities.
  • Marketing automation - enabling marketers to do everyday tasks efficiently with always-on campaigns
  • Analytics - providing analytics that marketers aren't able to create, even with an analytics team.
  • Surround sound marketing - enabling marketers to reach client, leads, and prospects on various channels.
  • User Interface seemed outdated, although the Marketo Sky seems to address these
Marketo is well-suited for campaign journeys.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our team uses Marketo solely in the marketing department for purposes across marketing automation to communicate with our customer, partner, and prospect audience, RTP to create unique experiences for our visitors on our webpage, as well as reporting on campaigns ran to share with our Sales team.
  • Marketing automation
  • Marketing execution
  • Analytics reporting
  • Speed
  • UI
Marketing communications, lead scoring
Michael L Haydon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used to acquire and nurture leads, as well as engaging and retaining customers.
  • Great targeting/segmentation capabilities
  • Amazing campaign creation, replication, and reporting
  • Flexible custom campaign features for recording and reporting on diverse channel activities
  • Extremely user friendly interface and very easy to use
  • Need to have partner sandboxes readily available
Most digital marketing activities can benefit from the utilization of Marketo. Even traditional marketing data can somewhat be uploaded into the system. Perhaps the bind spot is multi-touch attribution. That depth of reporting definitely needs a little work.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used across our Marketing and Sales organizations, and addresses our marketing automation needs.
  • It helps us score and qualify leads.
  • It helps us send emails to segments of our database.
  • It provides reporting on email and campaign performance.
  • Sometimes, the UI can be cumbersome.
  • It occasionally glitches out, failing to load or forgetting to save changes.
  • It can be difficult to navigate.
Marketo is excellent in its ability to handle just about any automation challenge; it's a very full-featured software platform. If, however, your needs are more basic, there may be simpler and more intuitive alternatives.
Mackenzie Garrett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used only by the Marketing department. However it is mainly used by our marketing operations team, where we use the software to build out marketing campaigns for various marketing and sales teams. We use Marketo for lead generation, as we have it integrated with Salesforce and pass along qualified leads to our sales team. Additionally, we use Marketo for event marketing and reoccurring communications such as newsletters and product/software updates.
  • Marketo can be integrated with many popular SaaS's, such as Salesforce and Wrike
  • Marketo offers a lot of email/landing page templates for marketers to use and build off of
  • Ability to target desired audience based on specific criteria using their smart lists
  • While Marketo itself is easy to learn and use, the interface is outdated and noisey
  • For me, Marketo is often slow and takes longer than it should to do simple tasks like cloning a program template
  • Limited report options built into Marketo
Marketo is excellent for email automation and nurture campaigns, but the reporting options are very limited. Additionally, the Marketo email HTML is not very compatible with Outlook, and there doesn't seem like there is much we can about it. Despite the formatting issues here and there, Marketo allows users to create dynamic and appealing emails.
May 01, 2018

Go, go Marketo!

Debbie Frampton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Used by sales operations for event management, marketing for lead generation, nurturing, analytics.
  • Integrates with Salesforce
  • Email deliverability
  • Sales insights
  • Tokenized programes
  • Closing registration landing pages
  • Capping registrations
Need to be able to cap registrations, currently a manual process; also need to be able to create a smart campaign that “closes” registration landing pages dynamically.
May 01, 2018

New Marketo User

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Marketo is being used globally across three teams. We use Marketo for marketing automation and are working to implement Marketo Sales Insight with our lead development teams as well as sales.
  • Marketo makes things very organized.
  • Marketo lays out a lot of reporting and analytics that are easy to understand.
  • Our Marketo team has helped us become smarter marketers with things we previously did on our old platform.
  • A lot of our issues have been resolved with the new email editor.
  • Learning the technology was troublesome.
Its very well suited if you're starting from scratch. It was difficult to migrate from another platform but worth it.
May 01, 2018

Marketo Review

Thomas Krulikowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Markets is mostly used by Marketing Department & Sales Ops. In conjunction with SFDC we use it for lead scoring and lifecycle. We use Marketo for all email marketing, some internal email, events, and occasional web page.
  • Email send processes
  • Engagement nurturtes
  • List building
  • Sales insight
  • Analytics (hint, not SAP)
User enablement and education nurtures.
May 01, 2018

Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo on the B2B side of our business. It helps us automate and scale our B2B marketing efforts.
  • It’s super flexible and a great platform to accommodate our particular internal processes
  • Automation
  • Engagement - driving folks down the funnel
  • Load time on smart lists for member counts
Marketo is great for a mid-sized company, not great for SMB.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Marketo is used primarily by Marketing team. We utilize it to run the email campaigns, webinars, live events and much more.
  • Smart Campaign that allows us to set the workflow is robust
  • Smooth integration with Salesforce
  • Reverse IP Lookup accuracy
  • Engagement program needs to have more flexibility.
I’d recommend it to well-established SME or binger ones. I was once asked the better ways to handle the email campaigns and other channels but I wasn’t able to recommend Marketo because it was a way small company that uses soho.
May 01, 2018

Happy Marketo User

Jim Berkman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
cPacket Networks used Marketo as our email campaign platform for sending emails, tracking customer engagement with our content, and providing customer metrics.
  • Marketo is a powerful platform for email campaign marketing
  • Marketo tracked customer engagement through lead scoring very well
  • Marketo allowed us to do customer lead scoring
  • The platform took a lot of setup before it was functional
  • The WYSIWYG email builder was underpowered, requiring you to have HTML coding skills
  • I needed a dedicated staff resource for using the platform
Marketo is well suited for enterprise organizations that need deep engagement with their customers. But may not be the best choice for very small teams.
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