TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(51-75 of 132)Companies can't remove reviews or game the system. Here's why
December 11, 2021
4 Month in Review of TOPdesk!
The biggest reason we choose TOPdesk is [that] it had asset management functions and IT functions in a simpler-to-use format than the other options we looked at. It was also more customizable to our specific workflow than the others were. The others had similar functions, but we felt we would have to adapt to the software more than it adapt to us.
November 09, 2021
Welcome to the modern age of the Help Desk.
- BMC Track-It!
We were a Track-It shop for over 15 years and TOPdesk is a far better tool in most respects. The biggest thing I miss is the ability to mass edit or assign tickets. Opening each ticket to do so is cumbersome. The biggest thing I like about TOPdesk is the formatting and clarity of the email updates to our requesters and technicians.
November 03, 2021
Automate and optimize IT services of your organization
We selected TOPdesk against similar software for its powerful API, elegant interface, and modern workflow.
November 02, 2021
TOPdesk has a lot of features but Help Desk is its strongest
Spiceworks is an easier-to-use Help Desk solution but it lacks all other features that Topdesk has. Freshdesk was just too much for our environment. It was cost-prohibitive for our intended use. TOPdesk fit our org size and budget better than the others.
September 20, 2021
Looking for a new helpdesk friend, look to TOPdesk. They will be there when you need them.
TOPdesk was picked as our new Helpdesk solution due to the Asset Management module and the ability to integrate to Active Directory. When we work with the product demo we enjoyed the way TOPdesk does its work flow. Just about any field in the system is customizable. I have found their knowledge base of the product to be well written and up-to-date.
July 07, 2021
Topdesk a great helping tool!
Score 8 out of 10
Vetted Review
Verified User
more easy to implement en easy to uyse
March 08, 2021
TOpdesk rating
Score 10 out of 10
Vetted Review
Verified User
User- and Functional management friendlyness and the extended features and collaborations with internal services and 3rd parties
A wide range of features.
We haven't had any other product before TOPdesk. Like I said: we have been using it for more than 15 years now. Before that people mailed us, called us or just barged in the door to complain, ask, demand or whatever it is they wanted to do. Days haven't been that hectic since the introduction of TOPdesk.
I [haven't] used or evaluated other products like TOPdesk!
November 11, 2020
Good supplier of good software with space for improvement
TOPdesk is more flexible and has better usability. It is easy to have contact with a consultant or account manager.
November 09, 2020
Nice product with room for improvement
Don't know, I wasn't involved.
November 02, 2020
A happy TOPdesk customer
TOPdesk is more cost effective then its competitors that we looked at. You only pay for what you need. So if you want to keep it simple, that is easy and not too expensive.
October 02, 2020
TOPdesk used between multiple governments and IT departments
We always used TOPdesk. I have used other tools in other companies like HP Openview or ITSM. But before we started using TOPdesk between companies with the operators' accounts. Engineers used Excel or Outlook folders to manage their workload. But this way is much easier for them.
Score 9 out of 10
Vetted Review
Verified User
TOPdesk was clearly better then other systems because of the following:
1) Simplicity (We could implement it for 95% with internal resources)
2) Flexibility and scalability (We started in a limited area and could enlarge it without problems)
3) Pricing (Flexible arrangement depending on nr of callers)
1) Simplicity (We could implement it for 95% with internal resources)
2) Flexibility and scalability (We started in a limited area and could enlarge it without problems)
3) Pricing (Flexible arrangement depending on nr of callers)
August 12, 2020
Already for 10 years a happy topdesker
It was too long ago. We very quickly convinced of the power of TOPdesk
July 31, 2020
Introducing TOPdesk in a sales environment
- TOPdesk
We have assessed TOPdesk together with ServiceNow, Salesforce Service Cloud (we already use Salesforce), Heat and Cherwell. Reason for chosing TOPdesk:
- SAAS (requirement)
- Pricing model (functionality versus license model) --> relative low investment to start TOPdesk
- Easy to use
- Availability Self-service-portal
- Easy to maintain
- Many customers in the Public domain (lock in)
July 31, 2020
TOPdesk review
Didn’t test other software
July 29, 2020
TOPdesk, what's in a name?
In the time of selection, more then 10 years ago, Assyst was very outdated/old fashioned. Also the management of TOPDesk was way more efficient in contrast to Assyst. Also the costs of keeping and updating Assyst was high, while TOPDesk was reasonably priced to get what we functionally needed and to have a modern system again.
July 29, 2020
Museum multi-department TOPdesk review
TOPdesk is SAAS, so no more servers in-house. No problem getting more departments over to TOPdesk, without setting up new servers. Ease of moving tickets that where send to the wrong service desk mailbox, without retyping it all.
July 28, 2020
TOPdesk Review
July 28, 2020
Topdesk, Easy and effective
We now use Avast only for monitoring purposes. It does not suit our needs in managing incidents. The incident management utility of Avast is not that user-friendly.
July 28, 2020
TopDesk is Great
Our TopDesk users like it better than the Cerebrus ticketing system that we were previously. It has more options for routing tickets and is easier to organize.
June 03, 2020
TOPdesk Review
We considered building it into Profit (Afas), but this did not meet our needs. The forms that can be created in the SSP (Self Service Portal) are often much more flexible.
TOPdesk also has the option of proposing solutions when creating the incident. In this way, we hope that the employee will receive a large part of their questions answered outside the opening hours of our helpdesk and that they will feel that we provide as much 24/7 service as possible.
March 12, 2020
Top Shelf Product With A Great Support Team
We were using an older version of FootPrints before making the switch to TopDesk. TopDesk is vastly superior to the version of FootPrints we were using.
March 09, 2020
Thinking about TOPdesk?
We use Topdesk out of the box in a SaaS based installation, there are some nice implementation guides to help you on your way.
As a company we use ITIL as a base for our services, Topdesk is also based on ITIL and therefore it's quite easy to implement this in the organization.
All the ITIL related items are deliverd by Topdesk, servicedesk, Incident Management, Change Management, Configuration Management DataBase and so on. If needed you can even run project management on Topdesk, but there are better tools available when you need to go into details for a project.
Overall Topdesk is really good for company's who are working based on ITIL processes
As a company we use ITIL as a base for our services, Topdesk is also based on ITIL and therefore it's quite easy to implement this in the organization.
All the ITIL related items are deliverd by Topdesk, servicedesk, Incident Management, Change Management, Configuration Management DataBase and so on. If needed you can even run project management on Topdesk, but there are better tools available when you need to go into details for a project.
Overall Topdesk is really good for company's who are working based on ITIL processes