Bloomreach

We use Bloomreach to power our communications to our customers, and to provide personalised experiences across multiple online and offline platforms. The main reason we chose to use Bloomreach was because we have an omnichannel business with multiple stores, plus an e-commerce website. Bloomreach allows us to use data from across multiple channels to power customer journeys, ensuring that our customers get a seamless experience no matter which channel they choose to shop in.

• Our CRM campaigns as a whole have gone from accounting for only around 1% of online revenue, to around 6% of online revenue since we've used Bloomreach
• Our price drop campaign became our 2nd biggest revenue generating programme, despite having the lowest number of sends.

Acoustic Campaign, Dotdigital and Intuit Mailchimp

BigCommerce, Shopify

We are using Bloomreach Content / XM 16 as of now. The platform is the core of the organization to store the content that is exposed to our end users. The challenges faced were mainly: internationalization, performance, and usability. Internationalization has been the most appreciated win as our contributors have a content system that easily makes content available in many languages. Also making use of things like translation plugins which we customized taking advantage of the smart translation plugin design already in place. Performance is also really good as we followed the guidelines and the advice from Bloomreach support. The usability is great in every aspect from our contributors to our end-users.

• End-user content feedback is really good.
• Content contributors' lives are easier with additional plugins.

Amazon S3 (Simple Storage Service), Amazon EC2 Auto Scaling, Amazon EventBridge, GitHub

Thanks to Bloomreach we know how to automate a lot of things in our company that took too much time before. During the main COVID season, Bloomreach saved us time and money by contacting our customers regarding their purchases or behavior. Also, Bloomreach helped us with marketing investments. Specific reporting, that cannot be made in other analytics, helped us with analyzing specific problems that bothered us.

• Increased revenue
• Higher CLV
• Upsell of side products

Meiro CDP, Agillic, Ecomail, LeadHub CRM, Beefree and HubSpot Marketing Hub

Bloomreach is essential for our omnichannel strategy across all available channels. We utilize Bloomreach for omnichannel communication across all available channels. At the same time, it helps us evaluate the success and performance of our campaigns. Bloomreach is also a great asset when it comes to creating and defining audiences for Meta Ads, thanks to its seamless and simple integration.

• Personalized campaigns easily have 2-3x greater conversion.
• Correct segmentation can save the health of the database and better match client expectations.
• The Engagement Score and OST are great tools for better and higher-quality mailings.

We use Bloomreach - The Agentic Platform for Personalization to build and manage email campaigns and scenarios that help us deliver more personalized customer experiences. It addresses the challenge of sending generic communications enabling us to segment our audiences and tailor messages to their behavior and preferences. This improves engagement, strengthens customer relationships, and supports our overall marketing strategy.

• Improved conversion rates
• increased revenue
• better roi

monday CRM