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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We utilize the open APIs extensively in almost everything we do. The more the better, and the sooner we get V3 Orders API even better! We don't often utilize the application market place other than some extremely trusted partners like Shipper HQ.
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BigCommerce Customization

Although we have not fully utilized many of the advantages of using the open APIs, We do use them to manage orders, and manage inventory, and create some customized/specialized emails. The BigCommerce feature to allow customization with the Open APIs is a big advantage.
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BigCommerce Customization

I wish it was a little easier to do some of the customizations, but their system does make it very easy to customize much of the look and feel of things. It will work for the vast majority of those out there. Using the API has allowed us to integrate much of our business and to sell in market …
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BigCommerce Customization

We use BigCommerce's open API's to connect with our shipping program "ShipWorks". This has been a very easy setup process and connects seamlessly. The open API's makes it also very easy to connect with a payment gateway of your choice. We use Braintree powered by PayPal and it has been very simple …
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BigCommerce Customization

My developers used the API to provide a custom search tool. I sell auto parts, so we needed a search filter for Year, Make, Model, and Engine. In the future, I would like to use the API to download orders to our local inventory software, as well as perform other product editing functions.
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BigCommerce Customization

We integrate with different software, such as Shipstation, to manage all of our orders across different selling channels and also inventory management software that can sync inventory across different channels.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(176-200 of 436)
Companies can't remove reviews or game the system. Here's why
October 31, 2019

Inexperienced Online Seller Learns BigCommerce

Matthew Walker | TrustRadius Reviewer
Matthew Walker
Owner
DollarFlat.com, LLC (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
For the well-seasoned online seller, BigCommerce offers the tools and apps necessary to be successful. Payment gateway integration is easy and BigCommerce doesn't charge additional fees like other platforms. They have a number of free apps that can take care of sales tax for you as well as discounted merchant rates. For the experienced seller looking to for a platform that doesn't nickel and dime everything you do, it's the perfect platform. For the inexperienced "hobby" seller, it will be a bit of a challenge learning the ins and outs of BigCommerce.
October 31, 2019

Lightning API's, bespoke development and best optimised checkout

Myles Fleming | TrustRadius Reviewer
Myles Fleming
Head of IT & Systems
Toymate (Retail, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce strengths are: it checkout and very fast APIs, extremely easy to connect Google analytics and ads, Facebook Pixel and ads as well as leading email platforms. The critical missing piece at the moment is multi-inventory, however, this is nearing beta so it may be resolved soon. Recommended for medium to large businesses.
October 31, 2019

We love using BigCommerce and there are many reasons why!

Verified User
Employee in Customer Service
Food & Beverages Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is great for business owners that do not have in-house web developers since if there is an urgent problem, the online staff help is extremely professional and knowledgeable. There is the ability to segment your customers into different pricing categories so this is great for businesses that sell to both B2B and B2C.
Running promotions like coupon codes, upsell purchases, etc., are great and easy to use. Integration with MailChimp works effectively and we have continued to use it where many others had to change their direct marketing strategies.
October 25, 2019

Big Commerce: The "U" in Customer Support!

MM
Maureen Murphy
Fulfillment Manager
New Knowledge Library (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
My most recent interaction involved my response to new tax laws in Colorado. I did not know how best to up the NKL store to meet these new requirements. In my mind this task seemed quite complex, however, a tech person was able to assist me. He explained to me that I didn't need to input every zip code into the system but could use an asterisk behind the first 3 numbers. He made what I thought was going to be complex and time consuming into something that was quite simple. There is also a Plan B with Avalara when we need to upgrade when our sales reach a Nexus point. That is comforting and stress-relieving.
October 23, 2019

BigCommerce, a better solution

Verified User
Account Manager in Product Management
Retail Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When we need to get photos and all the information to the customer there are fields for each one, so that we can easily make sure the customer has all of the information for each product that we sell so they can have a full understanding of what they're purchasing.
As for updating prices on items in bulk, it's a slower process because it requires that we have fields we don't need to update in order for the sheet to map.
October 23, 2019

BigCommerce is the perfect solution for a small to medium-sized online retailers

AH
Asher Hoffman
Head of Sales
Hoff & Pepper (Food Production, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For small to medium-sized businesses, BigCommerce is a great solution to so many problems. It allows for scalable growth and features incredible customizability. It was exactly what our company needed when we outgrew our previous method for managing wholesale clients. I would highly recommend it to my colleagues.
October 22, 2019

BigCommerce is an amazing platform for businesses that want to grow!

Verified User
Partner in Corporate
Computer Networking Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is perfect for small-medium sized businesses that are looking for an easy-to-use and out-of-the box solution for a website with a store. It's perfect for selling online, and gives great functionality for products. However, BigCommerce is not ideal for those whose primary focus is on blogging. The blog functions are very limited and not great for serious bloggers.
October 22, 2019

Follow Up BigCommerce Review

Mark Linkhorst | TrustRadius Reviewer
Mark Linkhorst
Owner/President
420EDC (Consumer Electronics, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are looking for a one-stop-shop for an e-commerce website, then look to BigCommerce for a solution which you can build yourself without knowing how to code. You may need to copy and paste some scripts to get bells and whistles incorporated into your website and if you can't figure it out yourself, the BigCommerce support team is right there to help you via chat whenever you need them. If you have a super small shop with only a few items, BigCommerce may be overkill but if you plan to grow your product offerings, then it may be worth considering.
October 19, 2019

I use to Love BigCommerce, now I only like it!

SP
Sonia P
Owner Director
The Gecko Shack (Retail, 1-10 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I've always recommended BigCommerce. In fact, I used to love it, but I am finding myself moving away...
The apps that we need to update our stores are not available in the BigCommerce APPS Marketplace. I am finding other website building platforms are offering much more technological advancement in the Apps stores, and are becoming increasingly easier to use. This means they are bringing much more to our business.
The new templates offered on the other platforms (one in particular) offer immediate social media links and video uploads directly to the site without the need for apps or extra subscription costs.
I still love the support team at BigCommerce. They are amazing!
October 19, 2019

Big Difference and Big Improvements through BigCommerce

SO
Stephen Oostdyk
Owner
Pfeiffer House Music (Music, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think BigCommerce is well suited for a small business selling products on their web page. It's well suited for individuals like me who have little web development ability. It doesn't give complete flexibility and options, but it's definitely a good start to help you accomplish the most important basic goals.
October 18, 2019

BigCommerce is solid for startups, struggles as you want to scale up

Verified User
C-Level Executive in Marketing
Health, Wellness and Fitness Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for smaller, start up companies on the web. As you start to scale and need more enterprise level features, I think that you can find them in other places. But this works well for people that don't have a developer background and don't know HTML/CSS. They can design and run a great website without knowing how to code. It works well to integrate into fulfillment software and natively has some tools that will make it easy to run a web-based business.
October 18, 2019

BigCommerce is an excellent platform with a few quirks

KM
Klint McInturff
CMO (Chief Marketing Officer)
Print.Save.Repeat. (Business Supplies and Equipment, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a large catalog, serve both B2C and B2B customers, and want a lot of basic features out of the box, BigCommerce is a good fit. Their built-in customer groups module allow you to offer special pricing, custom shipping options, and category visibility. It does a really good job as both your home page and online store.
October 18, 2019

BigCommerce - flexible, adaptable and easy to use

Verified User
Consultant in Marketing
Farming Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We’ve adapted it well to work for a small independent farm shop. It seems like it would be easy to use for most e-commerce types of applications. I haven’t tested the features for “download” type products. I also haven’t had much success using future products or scheduled release products.
October 12, 2019

BigCommerce Review

Verified User
Manager in Corporate
Electrical/Electronic Manufacturing Company, 1-10 employees
Score 6 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
The shipping interface is very inflexible and makes it difficult to come up with a workable solution. You can only set up shipping for the entire account and cannot set up shipping for individual products. This is difficult if you have a wide range of sizes or weights of products.
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