TrustRadius
BlueJeans is a web conferencing and unified communications software with multi-vendor, multi-device interoperability with both mobile and browser integration for businesses of any size.https://media.trustradius.com/product-logos/3D/pB/JIJ514N302NX.PNGBlueJeans Is A Great Videoconference And Screensharing OptionBlueJeans is used for more high profile meetings in our more technologically advanced conference rooms. It is also available to the entire organization as an option for specific needs. The main need is if presenters would like to share videos. The teams the currently uses BlueJeans the most are our Pristine Seas team and the Education team. For both, it provides that video sharing functionality that other services do not currently have.,Customer service is great! A company may have a great product but if customer service is terrible, that company may lost customers. On the other hand, a company may have an ok product but the customer service is so exceptional, that it might not even matter what the product is. With BlueJeans, both the product and customer service are top quality! Our major selling point is that BlueJeans provides a way to seamlessly share videos remotely. No other platform we have tried has a way of doing this as well as BlueJeans. BlueJeans is also very flexible on the amount of people that may join a call. Customer service may provide options for even higher counts (150+) if needed. The BlueJeans analytics for each meeting are an important part for any company looking to have a transparent eco friendly approach. We often share how many miles, gas, etc. funds have been saved because the meeting was virtual instead of in person.,Video sharing could be made better by allowing people to simply go through their presentation (Keynot/PowerPoint, etc.) without having to upload the video ahead of time (I believe BlueJeans is working on this). Providing an option to choose what join information to share with remote participants would also be great. Currently, every option is sent (joining from phone, mobile, and a videoconference unit). Most of the time, we are sending to participants who do not and will not be using a videoconference unit. I usually just delete that information from the message, but it would be easier (and one less step) if that could be an option.,10,Money saved on travel expenses for remote participants. (Food, transportation, hotels, etc.) Time savings on important matters; instead of waiting a day or 2 to coordinate travel to get a remote participant in town to discuss, we can set up a BlueJeans meeting within minutes. Better remote experience for our teams that have a large catalog of video content that must be share with remote participants.,Google Hangouts, Skype for Business (formerly Lync), Zoom, WebEx Event Center and GoToMeeting,8,BlueJeans may be integrated with calendars. However, since BlueJeans is not our main platform, we do not use that feature. We do not use many of the BlueJeans integration features because of the other platforms we mainly use.,The command center is well equipped for our needs to monitor usage, administer rights to users, view and print up meeting analytics, etc. It also helps us in troubleshooting issues that are reported in meetings.,5,5,Using it so share videos International phone dialing options Recording meetings,As a way to document meetings (recording) without necessarily having someone on the other end As a way to interface with non BlueJeans videoconference products,As better features are added, BlueJeans becomes more valuable Hoping to take advantage of some new features in the works,5,Google Hangouts, WebEx Event Center, GoToMeeting, Zoom,Yes,Product Features Product Usability Prior Experience with the Product,I'm not sure if it would change too much or at all.,Implemented in-house,No,Change management was a big part of the implementation and was well-handled,User testing User adoption,8,Online training Self-taught,8,Yes. There may be a slight learning curve for those with admin rights...,8,Perhaps provide a way to have global settings for different groups. For example, an admin team may want to have remote participants muted on entry, but other meetings may not want that option. Although this setting may be set on a per meeting (or recurring meeting) basis, maybe it could also be tied to a group or team...,No - there is no facility to customize the interface,No - the product does not support adding custom code,No configuration has been made,7,Yes,Yes...We have been dealing with an issue for most of the year where audio would drop out for one of our remote participants from only one of our conference rooms. We tried everything, including switching out systems, rewiring the rooms, upgrading firmware, etc. The BlueJeans team sat in on a couple of calls and provided more details regarding what could possibly be happening. Some of these calls lasted 4 hours! They did not have to do that, but they did. Although the issue was not resolved (we think it's just a bad room, although it is one of our more technically advanced rooms), we appreciate the support team going above and beyond....,Chat Screensharing Mic control options,Video sharing Polling/Q&A,Yes,8,10,9,Google Calendar,Google Hangouts,Single Signon,9,Ensure you have the right components necessary for a successful integration.,8,8,N/A,Keep the lines of communication open!,No,Pending upgrade: video sharing process improved!,Video sharing is supposed to be seamless (no more pre uploads!) Better audio quality New interfaces with better navigation,No,NoVery good one-stop video/audio conferencing corporate solutionBlueJeans has been adopted as the standard tool for Video and Audioconferencing within our group of companies. It is used mainly at Management Level in the organization, within Projects SteerCos and Management Committees, but as well within projects with partners. Key driver for its adoption was the possibility to integrate room systems already present in our subsidiaries, dial-in access for people on the move and workplace users from all over the world.,Integrating cisco-based room systems easily. This simplifies the way to organize meetings with minimal assistance. Allowing several ways of connecting, including direct dial-in from an app or hybrid dial-in and video/presentation. Easy to connect on the way. Scheduled or on-demand recording of videoconference sessions.,Improving the availability (and quality) of included dial-in pop numbers, e.g. in some countries where we have a strong presence, like Turkey. Allowing easy insert of dial-in links for call invitations on several national numbers, so that management just need to tap on the link to connect from their phone (when on the move).,10,Higher adoption of face to face conversations and more frequent project update videocalls. Reduction of travel needs for regular meetings.,Microsoft Office 365,8,Integration with MS Outlook is the most frequently used. Unfortunately it isn't as good on mobile phones (creating an invitation from a mobile device is less effective and easy).,Very good overview and drill-down possibilities. However, when the root cause is likely a poor hardware setting in a room system, the tool does not help so much in identifying such root cause of poor audio experience. It would be great to receive some insights and recommendations on how to improve aspects of our end-users experience.,150,,Management boards and committees Project Steering Committees Customers and Suppliers interactions,Interact with customer on contract business projects to better clarify specifications and requirements Global Q&A sessions about new compliance policies. Recording of training sessions to produce videoguides.,Recording and automatic minuting of meetings. We would need an AI-based minuting tool (scouting for some platforms) Customers interactions,9,Microsoft Office 365, Zscaler Web Security, Microsoft Dynamics AXThe voice of the futureWe use bluejeans across our entire organization. We love the tech support we receive and all the bells and whistles we get with the Dolby system. Bluejeans has done a great job improving on their yearly benchmark and having meetings has never been any easier then what they have put together.,Spatial audio One touch meeting Command center easy presenting,Support for Crestron mercury Integrated PTZ controls with NUC Mac support for BlueJeans rooms,10,Commute savings Intuitive meetings One touch support,Zoom,8,We use the Bluejeans integration with google calendar on a company-wide basis, and enjoy the ease of use and versatility the plugin provides. The current integration with outlook is a big plus and also helps broaden Bluejeans reach to more of our users. I look forward to next iteration and hope to see how they improve the platform,Command center has been amazing at helping me track issues on a global scale. I love the new relay/rooms interface and because we have rolled out the New Bluejeans Dolby rooms, AV integrations have been easy and pleasant. I hope to see them improve by adding functionality with relay to the Bluejeans Rooms model and better room moderating controls from command center, similar to the DCC dolby has provided. I would like to see full control of the rooms in the future. (camera controls, launching meetings, recording from the touch interface. AND most of all support for Bluejeans Primetime/events. This is a big one for us because we have functionality lost between now and our previous integration.,1500,5,screen sharing one touch dialing command center,Crestron for control cross-functional team sync ups broadcasting from major events using blackmagic software and hardware,hopefully to be able to play videos a complete alternative to ring central SIP dialing,10,Slack, SysTools G Suite/Google Apps Backup,Yes,Price Product Features Product Usability Product Reputation Prior Experience with the Product Vendor Reputation Positive Sales Experience with the Vendor Analyst Reports Third-party Reviews,I would evaluate based on what we are now getting, 1:1 feature wise with what bluejeans has been able to offer us. It goes a long way to have a great customer experience rep and a sales division thats not entirely hungry and after your money. They genuinely care about my feedback and providing us with the support we need.Great performance, probably the best product ever used in this categoryWe use it across the organization whenever we need to do sales meetings with potential prospects, or we need to meet any relevant person outside our company.,Accessibility Very good quality of connection Provide all features required for a meeting,Can't find a feature that lets you draw during the meeting Requires an app to be used if you want to do a computer communication,9,It reduced technical difficulties when using video conference, compared to other systems,Skype,9,I usually copy and paste the meeting link and other ways to access the call in any calendar invite I send. Would be great if we could have a shortcut to add them when creating the invite, although that is a Google dependency. I'm not using any other social feature of BlueJeans.,I didn't see two-factor authentication in place. Although, it would be nice to have a way to add a password to the meeting link, in case we share the link publicly and we want to restrict the audience. All the other options and monitoring tools look fine to me, but I never really had the need for them.,3,,Sales Business meeting Investors meeting,hr candidate interview,internal meeting daily standup,8,Skype, Zoom,No,Price Product Features Product Usability Prior Experience with the Product,I don't think i would change the evaluation. I would probably will look again at how easy is to access and how many time the customer face any trouble to access it, which is the most problematic things happening in skype or other platform. Then I will look closely to the price,Don't know,No,Change management was minimal,sometime on mobile it could become difficult to install and use,10,Self-taught,Yes, not much different from other products so it wasn't much difficult,8,I think it's just as it is,No - there is no facility to customize the interface,No - the product does not support adding custom code,No, maybe i just added some additional app,No,10,No,I never had to ask for support, so it's even better,video call mute/pause with space bar,whiteboard, never noticed, too much click required,Yes, but I don't use it,9,10,9,Google calendar,noExcellent video and audio conferencing suiteBlueJeans is used across all sites, teams and departments throughout the organisation. We utilize the full suite of products, BlueJeans is our primary real time collaboration tool, we no longer user audio only conferencing services.,Video conferencing is a core capability with high quality and performance. Audio conferencing is exceptional with the Dolby Digital engine for background noise reduction. The pace of change and development is extremely fast and well delivered,Rate of developments results in a regularly changing environment requiring additional application deployments.,9,More face to face conversations resulting in higher employee retention. Improved flexible working capability resulting in attraction of higher quality candidates.,WebEx Meetings,9,Outlook calendar integration enables a meeting to be created with a BlueJeans session on one additional click.,Command Centre enables detailed monitoring of a single meeting as well as aggregate monitoring across all meetings, this enables us to understand the use profile, challenges and issues relating to meetings in order to address them and improve the use of the services.,1400,16,Departmental meetings across different locations. Cross functional meetings across different locations and timezones. Sharing training sessions worldwide either through direct attendance or through sharing recorded meetings.,Joining meetings from the car park of a customer to deliver product development needs to quickly alter the direction of a product.,Inter building communications for dispensary and stock ordering requests.,9,Microsoft Office 365, Adobe Acrobat DC,Yes,Price Product Features Product Usability,I would do the same again, we ended up with a great product.,Implemented in-house,No,Change management was a big part of the implementation and was well-handled,Equipping all users with the right tools to use BlueJeans,9,No,8,No,After raising an issue the BlueJeans support person reached out directly to the end user to discuss the event, gathered the diagnostic logs, reviewed them and fed back the findings to us and the user, this went on to change our support process, we received great feedback from the user as they felt listened to and improved our relationship with them.,Connecting to a meeting. Scheduling a meeting. Enabling my web cam and audio.,Sharing content when I have multiple copies of the same application open and only want to share one. Sharing content within a meeting room.,Yes
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BlueJeans
445 Ratings
Score 8.7 out of 101
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BlueJeans Reviews

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BlueJeans
445 Ratings
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Score 8.7 out of 101
TrustRadius Top Rated for 2019
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Feature Scorecard Summary

High quality audio (262)
8.5
High quality video (260)
8.6
Low bandwidth requirements (242)
7.6
Mobile support (222)
8.4
Desktop sharing (254)
8.8
Whiteboards (102)
7.8
Calendar integration (231)
8.2
Meeting initiation (245)
8.5
Integrates with social media (87)
7.4
Record meetings / events (213)
8.7
Slideshows (154)
8.4
Live chat (191)
8.5
Audience polling (75)
8.1
Q&A (98)
8.2
User authentication (169)
8.5
Participant roles & permissions (179)
8.1
Confidential attendee list (119)
8.1

About BlueJeans

The BlueJeans meetings platform aims to bring video, audio and web conferencing together with the collaboration tools people use every day.

It is a cloud service that connects desktops, mobile devices and room systems in one video meeting. According to the vendor, BlueJeans makes meetings fast to join and simple to use, so people can work productively where and how they want.

BlueJeans Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Does not have featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Has featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Does not have featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing

BlueJeans Integrations

Slack, Microsoft Office 365, Workplace by Facebook, HipChat, Canvas, Microsoft Teams, Skype for Business (formerly Lync), Google Calendar, Alexa for Business

BlueJeans Competitors

Zoom, Skype for Business (formerly Lync), WebEx

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional

BlueJeans Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

BlueJeans Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Countries:Global
Supported Languages: English, Spanish, German, French