Overview
What is Formstack Forms?
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…
Formstack is a One Stop Shop for all Things Forms!
Pros and Cons of Formstack Forms
The Formstack Forms Review
Form creation and management simplified
Better User Experience and Administration, but Sales Process Needs Improvement
Formstacking the deck
Thanks to Formstack!
Nonconformist love formstack
Formstack needs a refresher
Formstack allowed us to complete our reports months ahead of schedule.
Formstack - quick, easy, powerful
Formstack Gave Us Back the Heart to Our Business
Formstack integrations save time!
We use Formstack every day and we love it!
We use Formstack for all of our lead capture across our whole website. Since implementing Formstack, we've seen an average lead conversion …
Formstack - A lifesaver for student service operations!
Awards
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Popular Features
- Data export (59)9.191%
- Multiple question types (58)8.888%
- Survey logic flexibility (58)7.373%
- Custom logo/branding (58)4.545%
Pricing
Enterprise
Contact sales team
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $50 per month
Features
Survey Format & Appearance
Features related to the type, look & feel of surveys.
- 9Survey templates(53) Ratings
Includes a selection of pre-made survey templates for different types of surveys.
- 4.6Themes(56) Ratings
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
- 4.5Custom logo/branding(58) Ratings
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
- 6.4Changes to live survey(53) Ratings
Users can make changes to live surveys after they are published.
- 8Question design help(1) Ratings
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
- 8.8Multiple question types(58) Ratings
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
- 7.3Survey logic flexibility(58) Ratings
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
- 10Response tracking(1) Ratings
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
- 9.1Data export(59) Ratings
Data collected within the tool can be exported to another program for additional reporting/analysis.
- 9Standard reports(56) Ratings
Includes canned reports that allow users to generate and share accurate survey results.
- 8.6Custom reports(48) Ratings
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
- 10Analytics(1) Ratings
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Survey Administration & Security
Features related to administration & security for survey tools and data.
- 8.8Access controls(55) Ratings
Administrators can limit users’ ability to access data and edit content.
- 8.5Compliance(50) Ratings
Supports privacy compliance and confidentiality standards, such as HIPPA.
Survey Distribution
Features related to the distribution of surveys.
- 8Vendor-offered crowdsourcing(1) Ratings
Vendor offers access to an audience or panel of respondents.
- 8Respondent restrictions(1) Ratings
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Formstack Forms?
Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.
Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.
Formstack Forms Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
Survey Reporting & Analytics Features
- Supported: Data export
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Cross-channel distribution
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Formstack Forms Integrations
- Act-On Software
- Authorize.net
- AWeber
- Box
- Campaign Monitor by Marigold
- Capsule CRM
- Maxio
- Constant Contact
- Dropbox
- Drupal
- Dwolla
- Emma by Marigold
- Fiserv (First Data) - ICICI Merchant Services
- FreshBooks
- Google Analytics
- Google Drive
- GoTo Webinar
- HelpSpot
- Highrise CRM (discontinued)
- HubSpot Marketing Hub
- iContact
- Mailchimp
- OneDrive
- Salesforce Marketing Cloud
- Pipedrive
- Slack
- Stripe Payments
- Trello
- WePay
- WordPress
- Xero
- Zapier
- Zendesk Suite
- BriteVerify
- Keap
- Formstack Documents
- Amazon S3 (Simple Storage Service)
- Microsoft Dynamics 365
- Microsoft Excel
- Google Calendar
- Google Sheets
- Salesforce Desk
- PayPal Payments Pro
- QuickBooks Online
- Salesforce Sales Cloud
- Uberflip
- Email Center Pro
- Gmail
- Google Contacts
Formstack Forms Competitors
Formstack Forms Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Mobile Web |
Supported Countries | All |
Supported Languages | Albanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(156)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.
Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.
Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.
Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.
Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.
Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.
Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.
Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.
Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.
To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.
In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.
It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.
To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.
Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.
Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.
For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.
Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.
If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.
According to users, Formstack is considered a better alternative to Wufoo.
Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.
Attribute Ratings
Reviews
(1-25 of 39)Pros and Cons of Formstack Forms
- Formstack Forms has great analytics
- Is user friendly
- Offer various types of form templates
- Room for improvement include their customer service, you have to put in a ticket for any type of communication
- Training is lacking
- It can also be pricey
- Should be more innovative
Form creation and management simplified
- Simplified data collection.
- Clean, attractive, user friendly interface.
- Data security.
- Templates to collect info in a form and use for evaluations. I did this through a tedious process manually but can see great use for it.
- Analytics--being able to track bottlenecks, abandonment, and time to complete.
- Page and question logic was good.
- When discussing the scope of engagement, Formstack indicated a partnership with another company that would allow us to aggregate the survey data with our internal data. That partnership was oversold.
- We were looking for a way to capture data in a table form. They could accommodate a small table, but not a large one, resulting in us having to modify the layout.
Formstacking the deck
- Very intuitive and simple use, while offering a lot of advanced features that offer a lot of control.
- The conditional logic features allow us to build complex forms that walk users through a process, dynamically showing or hiding fields based on their previous selections.
- Simple and seamless payment integrations.
- The Wordpress plugin had been a bit fickle (but I think they have improved this recently).
- Date and time fields cannot be used to trigger conditions (would come in VERY handy for an institution working with a lot of
- The number of clicks in and out of different screen to finish setting up, say a custom email response, can be a bit tedious sometimes.
Formstack needs a refresher
- Easy to set up
- Easy to track in the portal
- Flexible to fit organization needs
- The interface is not engaging.
- More features available like the recent addition of Recaptcha
- Terminology can be confusing
Formstack Gave Us Back the Heart to Our Business
- Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
- Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
- User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
- The overall look. I couldn't get it on brand until I used the embed section and had the website take it over.
- There are times that the integrations haven't worked, and the only way we'd know is when we log in. There is now a field to notify you if this happens, but that does't help us if the third-party is down.
- I would like to see the unique field and the required field work together better. We want to force someone to select a spot, but have many spots at varying times. If you fill out one section and make the unique spaces required, that shuts down the form - and any remaining, supposed to be unaffected, areas.
Formstack integrations save time!
- Integrations with other systems
- Ability to create forms extremely easily
- Well laid out dynamic field filters.
- User based settings (saved lists) that don't effect other users.
- Proxy in as users (to help fix issues that they have due to permission limitations or departmental integrations)
We use Formstack every day and we love it!
We use Formstack for all of our lead capture across our whole website. Since implementing Formstack, we've seen an average lead conversion rate of around 20 - 30% -- and these aren't just any leads, these are warm, marketing qualified leads.
- I love how easy Formstack is to use.
- Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages.
- Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier.
- This wouldn't be the case for everyone, but we would love to see an integration with our CRM, Nutshell, without using Zapier.
Formstack - A lifesaver for student service operations!
- Intuitive and simple forms editor.
- Approval process works really well in our environment.
- Integration into website is seamless.
- Formatting within the editor can sometimes be a challenge.
Fundamental Shift in Compliance Data Management
- Their form builder tool is exceptionally easy to use so form creation and editing is easy to manage.
- Their data analysis tool is also easy to use and useful for generating compliance data reports
- They have been very responsive, in the past, to suggestions for improvement as well as in resolving minor issues
- Their user interface experience for end users is seamless and we rarely experience negative responses from end users
- Formstack offers a feature to allow for automated reminders to complete required forms on a recurring basis. This feature has not functioned effectively thus far.
- I would like to see the capacity for hand written note taking in a form field. Other form builders offer this function
Simple Employee Collection Tool
- Form builder is simple and easy to build to suite the needs of the form.
- Collection of data and analysis of submissions
- The latest upgrade of the form builder has created some extra time creating forms because placement of fields is not quite as easy.
Formstack: Easily Build Complicated Forms
- Conditional Logic: Formstack beats most form editors when it comes to "if, this, then let that happen"
- Integrations: Formstack integrates with a ton of third party applications, and if Formstack doesn't directly, then its Zapier integration probably does
- Embed: while its not the prettiest form output, it does embed nearly anywhere
- Buggy Updates: Formstack tends to make on-the-fly updates that break features. We run into this about once a year
- Appearance: the forms are starting to look dated compared to some of the competitors (looking at you, Typeform)
- Dynamic Data: passing data from one field to another is not-exactly doable
- Paid Add-Ons: the price for Formstack is already an arm and a leg; the fact that they have additional monthly paid add-ons is frustrating
- User Limits: user accounts barely do anything outside of 'view/edit' permissions, thus the low volume allocated seems a bit greedy at $10/user/mo for more
What it won't do - it won't wow the end user with a beautiful form, though you can skin it to look native to your website.
Good for Midsize to Enterprise, doesn't need a programmer: Aside from the semi-complex Wordpress integration, Formstack is really easy to use. Secretary types without coding experience would have no problem building a form and sharing it. Technically minded folk will enjoy the complex conditional logic and the support it provides with third party addons and payment systems.
Bad for small businesses: Formstack's not economical, and with the budget-friendly competition, most small businesses are out. Formstack does a good job at complex integrations and spends a sizeable amount of effort on its paid addons rather than improving its core product, so unless you plan on spending a lot monthly and need a bunch of forms, you probably can look elsewhere (Gravity Forms, Ninja Forms, etc).
Formstack fits our need
- Ease of use in creating forms. For a non-tech person like myself, the learning curve is brief and form creating becomes more intuitive
- The interface options are many and relatively easy to configure.
- Templates are clean, crisp and easy to work with.
- I could see the help options improved by having clarifying instructions (or short tutorials) present as forms are being created so one doesn't have to leave a form to find help.
Fabulous Formstack
- Conditional Logic: we haven't found another service that does this quite as well as Formstack.
- Simplicity/User-Friendly: Incredibly easy to build even the most robust of forms.
- Embedding.
- Integrations: Integrates with tons of other services/platforms that keeps our ecosystem running smoothly.
- Sometimes the form builder is slightly clunky or buggy.
- Complicated conditional-logic gets hard to follow/troubleshoot.
- Seems like there is unnecessary feature or design switches that come out of nowhere.
Great for Customer Data Collection!
- Collects data seamlessly and easily
- Easy to use/understand UI
- Easy to set up and integrate into our current web design and code
- Ability to capture video
Love me some Formstack!
- Formstack is one of the few form sites we have found that lets you integrate payment into the form with Paypal rather than the user being kicked out to Paypal's website. That is a huge time saver for us, so we don't have to spend time chasing down payments.
- It is so easy to use. We set a custom template up with our branding and with one click we can drag and drop to make awesome forms!
- I wish there were some easier ways to set up multiple payment price points.
- It would be nice if Formstack had some more customized reporting on the forms. When we use them for events, it doesnt make the most user-friendly roster.
Formstack For The Church
- Notifications
- Ease of design
- Storing of data
- Improved logic
- More flexible fields
- Can't think of an additional feature
Formstack for the win!
- Multi level approvals
- Receipts
- Ease of use
- More templates
- Payment integration with Wells Fargo
- Ease of use
- Configuration of emails, etc
- Customization of forms to brand it to your organization
- Reporting and report filters
- URL issues with underscores, etc
- Converting form submission to PDF/attachment
- System goes down occasionally and at times no submissions come through
Formstack is great if your organization collects data to use for certain processes/actions to take place. It's very easy to set up or build forms in order to collect all of the data you need. Logic rules are very easy to set up, and notification/confirmation emails are simple to set up and able to customize. This will send an email with each form that is submitted with all of the information to as many email addresses as you desire. This has been very useful when communicating a lot of information between our clients and our team members here internally.
If you are attempting to set something up to look fancy or very formal, it may not be best to use Formstack. Logos are included on emails and it can be difficult to make an email for webpage look fancy or extremely professional when setting these up.
Formstack make forms fun
- Collects data
- Is super easy to use
- Keeps your forms organized
- I'm not sure really, I find it easy to use
Formstack: A great addition to winning workflows
- Formstack is excellent for a simple UX style form. Users will never have trouble navigating these forms or understanding what is needed.
- Formstack is great for integrating with other solutions companies may use. This makes them a great addition to your overall workflow.
- The Formstack team is great at helping to provide ideas for how you can use their forms to improve your workflows. They are constantly releasing new features and services along with best practices for using them.
- From our standpoint, as an integration partner, it would be great to get more functionality out of our test users. We are constantly having to QA how Formstack is working with Octiv and our test users don't have the full functionality as our production user accounts.
- More reporting flexibility would be great, although it's hard to point to anyone else in this space who is doing it better.
Formstack - The ultimate data collection tool
- Formstack has a very robust form-builder that allows multiple field types, conditional logic, and calculations.
- Formstack has a huge number of supported integrations to get your data where it needs to be.
- Formstack's database of submissions allows for a lot of detailed reporting to be done on collected data.
- It can be a little tricky to modify a form's appearance with Themes. This has gotten better with some recent updates, but there are still some issues on the appearance of forms that aren't perfect.
- It's not always clear what users will see after they submit a form.
- It would be great if Formstack supported an on page confirmation instead of redirecting to another page once forms are submitted.
Formstack is a Game Changer
- Easy drag and drop form-builder
- Share links that allow anyone without a login to view the data in real-time
- Customizable notification and confirmation emails
- More visual reporting in the submissions
- Would like an easy way to batch send pre-filled forms (name, email, etc.)
Formstack - Changing the data collection game!
- Guest Feedback!
- Hiring
- Being innovative
- More integration with 3rd parites
Formstack makes form creation easy and efficient.
Formstack essentially replaced our IT department's role of creating custom forms and database solutions, so they can focus on more appropriate and important tasks.
- Ease of setup - we can create something almost immediately.
- Conditional logic - enables the shortest form possible to be presented to the user, so forms can be comprehensive, but users only see the fields they need.
- Themes - allow us to make a form look exactly how we want them to look.
- Embedding - forms easily embed into our website, making the presentation seamless.
- Integrations - allow our users to harness submission data in the ways that they need.
- Sometimes how to integrate with 3rd parties isn't super obvious.
Our International Admission department has a pre-app form to capture interested international students as they begin our complex application process. The department is able to help guide them through that process by exporting their names from Formstack and comparing that list to an internal list of incomplete applications. They also integrate the form with Mailchimp to be able to communicate deadlines, important College information, etc.