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Hootsuite

Hootsuite

Overview

What is Hootsuite?

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…

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Recent Reviews

It’s a hoot of a time

10 out of 10
November 01, 2023
Hootsuite helps me plan and execute our social media planning and marketing campaigns. It allows me to look at a months worth at a time …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Facebook (347)
    9.1
    91%
  • Content planning and scheduling (366)
    8.9
    89%
  • Twitter (332)
    8.9
    89%
  • Workflow management (308)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

User Review: Hootsuite Helps Keep Content Scheduling on Track
02:07
User Review: Hootsuite Takes Social Media Management to Next Level with Cross Posting Capabilities
02:13
User Review: Hootsuite Optimizes Company's Ability to Drive a Social Strategy
03:43
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Pricing

View all pricing

Professional

$99

Cloud
per month

Team

$249

Cloud
per month

Business

$739

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://hootsuite.com/plans?utm_campaig…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

Hootsuite Dashboard Interactive Demo

Walnut.io
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.6
Avg 7.7

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.3
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.8
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7.4
Avg 7.9

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

8.7
Avg 8.6

Reporting/analytics

7.8
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

8.2
Avg 8.2
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Product Details

What is Hootsuite?

Brands can use Hootsuite’s tools and expertise to launch social campaigns, deliver social commerce experiences, and manage customer conversations in one place.

With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Hootsuite Academy helps thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.

Key Benefits of leveraging Hootsuite:

  • Saves time by crafting and scheduling posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest and Youtube from one dashboard.

  • Supports team collaboration by assigning tasks, managing approvals, and monitoring team performance.

  • Reach more customers, grow engagement, and drive conversions by automating posts to reach the audience at the best times.

  • Turn real-time data into strategic insights by monitoring mentions of a brand, key industry topics, and competitors.

  • Streamline how users deliver customer care and support by sending incoming messages across social profiles to the right people in an organization.

  • Offers a better understanding of what customers want with analytics and gather those insights into customizable reports.

  • Reaches beyond dedicated followers and drive new customers to a brand by managing and reviewing social advertising performance.

  • Level up skills with certifications, training, and strategic coaching with Hootsuite experts.

  • Manages and maintains a social presence from anywhere, at any time, with the Hootsuite mobile app.

  • New tools—or connect existing technology—with 200+ technology partners and applications in the Hootsuite ecosystem.


Hootsuite Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Paid media management
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Instagram
  • Supported: Pinterest
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: TikTok

Hootsuite Screenshots

Screenshot of Monitoring: Monitors social media profiles in one place and tracks the topics that matter to the brand.Screenshot of Publishing: Create, publish and schedule engaging posts across social channels.Screenshot of Customer Engagement: A consolidated stream of messages across networks that can be triaged and assigned to respond to customers faster. Provides optional chatbot handover for automated responses.Screenshot of Scheduling: Social content can be planned as a team with a shared calendar that features collaborative post drafts and built-in approval workflows.Screenshot of Analytics & Reporting: Measures the effectiveness of a social media strategy to help turn strategy into execution with meaningful and actionable insights. Reports can be customized and shared according to unique business goals and objectives.Screenshot of Best Time to Publish: Helps to find the best time to publish so posts are seen more often by fans and followers.

Hootsuite Videos

How to Use Hootsuite | An Overview of the Hootsuite Dashboard
How to Use Hootsuite's Advanced Features in 13 Minutes

Hootsuite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Blackberry
Supported LanguagesEnglish, Japanese, French, Spanish, Italian, Korean, Arabic, Dutch, Brazilian Portuguese, German, Catalan, Indonesian, Turkish, Russian, Polish

Frequently Asked Questions

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Hootsuite starts at $99.

Reviewers rate Facebook highest, with a score of 9.1.

The most common users of Hootsuite are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1147)

Attribute Ratings

Reviews

(126-150 of 393)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Hootsuite to schedule all of our social media posts. Because we have a team that is in multiple locations. It has become a great touchpoint for us to schedule things without stepping on each other's toes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It allowed a central location to manage social media presence across all platforms. We could schedule all our posts to send at a specific time, which helped as it showed the optimal times to post for maximum results. The central area for watching feeds was also nice to use for us.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Advertising in multiple social media formats is a pain, posting each one separately takes way too much time, along with finding the right size photos and videos, which just makes it way too hard to market and time-consuming, but with Hootsuite, I am able to set up my posts ahead of time, get them all done, or send out a daily to all of them in one shot... Also scheduling is great, post when you want them posted, not when they find the time... Also being able to post videos to Instagram directly from Hootsuite is icing on the cake. With innovative tools that help me market, I have made it one of the first things I go to in the morning to get all my marketing done for the day, takes less than 30 minutes to get everything done, then I work knowing I have already got it done. I would recommend this program for anyone looking to get the most out of their marketing capabilities, used properly it will make a difference in your visibility on the internet, and the alerts help to keep track of those who contact you and those who comment on your posts and who signs up or clicks the link.. all great stuff.
Abhay Ranjan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I am using Hootsuite for the last five years. It is the best tool for social media management and marketing. It is very useful in managing all my company's social media handles in one dashboard, and it provides insights into all the posts, which is quite useful in measuring the campaign. The scheduling feature is also quite useful.
Ivan Briceño | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, Hootsuite is no longer the best platform for social media management. We use it more in the agency for its platform of case studies, metrics, and behavioral studies by industry. Previously we used it as the main social media tool, but we have replaced it with others.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite helps us better manage social media posting, along with keeping tabs on what is going on within the industry. It can be tough to keep up with multiple Twitter accounts or other social profiles. Hootsuite helps unify them under a single dashboard and provides a convenient way to manage social media channels for brands.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Hootsuite to send duplicate adverts across businesses selling the same product, in retail, namely, Pick N Pay which is one of the largest supermarket chains in our country. I manage a few stores' social media platforms but use Hootsuite for their Facebook pages. Hootsuite allows me to send this duplicated ad faster than going into each business account separately. I also use the platform to schedule posts for up to a week ahead on these same retailers' pages, which saves me so much time during the week, when I need to be busy with design work and not scrolling through Facebook pages for content. Hootsuite also affords me the opportunity to measure monthly stats and compare stores, month on month, and potentially correlate/match sales figures to content posting.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Hootsuite multiple times a week to do social media blasts on all of our pages/accounts: Facebook, Instagram, Twitter, and LinkedIn. It is a huge time saver because I don't have to copy and paste my posts from platform to platform like I used to. I also love that I can schedule posts out into the future and can do a bunch all at once.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a one-stop marketing/social media strategist/public relations department, I need all the help I can get! The ability to schedule in advance combined with the analytics, metrics, and algorithm is priceless. My productivity has increased considerably since using Hootsuite!
Chuck Bowen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite is invaluable to our weekly social media strategy. We leverage it to easily post to all our marketing streams (Instagram, Facebook, Twitter). We've found it to meet all our needs (ease of use, efficiency, ease of collaboration) and is very affordable.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I post on Facebook and Twitter for the insurance company I work for. I mostly just post interesting content with a message included to promote their business. Just trying to get more exposure for them through interesting content. I do enjoy using Hootsuite, it's so much easier being able to plan out weeks in advance rather than doing it on a daily bases. It allows me more time to be more thoughtful about what I post and is so easy to work with. I really don't have any complaints. It works really well for what I'm doing. Thank you for all your help.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite makes it easy to plan out and schedule social media posts for a comprehensive campaign. I've used it professionally when needing to create social media posts to recognize partner organizations or sponsors. It's easy to load up the posts in advance and then I screenshot the posts to send for final approval before scheduling. Hootsuite allows me to streamline this process which used to require a lot of time and effort.
Gabor Toth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
I am managing quite a large number of social accounts for different projects and customers. If I have to do manual posting it would take me two full days to post things a week ahead and for a number of accounts would have to do daily posts in real-time. Hootsuite allows me to schedule posts for all of the accounts, and coordinate posts for projects across several accounts. It can even auto-post to accounts calculating the best time. I am also able to analyze the different accounts and feeds.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a small business owner, Hootsuite has allowed our team to easily create content and push it out to various social media channels with ease and convenience. Hootsuite's product is custom to our needs (our specific channels, steams, key hashtags, etc) and we really enjoy that it is a complete portal that fills our needs for social media. Hootsuite has allowed FishMySpot to significantly grow our followers on various social media channels and converted our followers to users. Additionally, the data that Hootsuite collects regarding each channel is magnificent! The data is in one place rather than going to each different account (i.e. Facebook, Instagram, Twitter, LinkedIn, etc...) on one page. This saves time and allows our company to make data-driven decisions. We are very happy with Hootsuite's product!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
central management of primary social media accounts for the company and its founders. Centralized visibility of social media activity. General research of software developer community activities and events. Community engagement
Nicholas Dettmann | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I utilize Hootsuite as a key program to help me organize my social media posting calendar. It is a very useful tool. One area I'd like to see the address is being able to see insights on things such as hashtag clicks. Otherwise, for those just starting out to use a social media posting/scheduling system, Hootsuite is a good place to start.
Stephen Steinberg | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite obviously makes it easy to manage social media posts and monitor for brand and company mentions. But having multiple users all being able to review the content calendar and collaborate accordingly is the real value here. It exponentially increases our output while minimizing the time necessary to accomplish everything.
Kimberly Phan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Hootsuite was used for social media management and publishing. It removed the monotony of manually publishing and allowed social media managers to upload content + copy and schedule in advance. It allowed different members to collaborate in real-time and allowed our team of community managers to respond to consumers across different platforms all in one shot.
Mithil Patel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We started using the Hootsuite free version for social posting and basic scheduling. Over time they evolved as a platform and added new features like social listening, analytics, benchmarking, etc. We then upgraded our account to use all these new features to offer a suite of social products to our clients including community management.
Jeremie Langelier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We had a strong need to bring together all our social media platforms for posts/campaigns scheduling and automation, which we were entirely doing manually on every individual platform... the pain I started my research and Hootsuite really seemed to be the fit for us, not only on the aggregation of platforms and scheduling but also on the analytics and social listening aspects! We also need to provide effective analyses of the performance of some communications of marketing campaigns that we pushed in a certain time frame, and Hootsuite provides an extensive number of possible analytics formats and angles which are invaluable for us. We also need to stay on top of the latest trends and words spreading around that tie into our industry, competitors, or even us, so we needed a powerful social listening platform that could give us the proper insights, and once again, Hootsuite delivered with its great Insights solution. And yet, we've only scratched the surface as there are more potential tools that Hootsuite can provide in the future that will be invaluable for us - e.g. CRM integration, employee fidelity programs, etc. Oh! And they're ALWAYS ready to help! #supercustomerservice
Score 10 out of 10
Vetted Review
Verified User
Great user experience and user interface! Super user-friendly! Really enjoyed the services! It would be nice if there are more subscription plan selections to better suit different company needs.
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