Skip to main content
TrustRadius
TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Read more
Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
Continue reading

TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
Continue reading

TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
Continue reading

TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (647)
    9.1
    91%
  • Update personal information (661)
    8.3
    83%
  • Pay calculation (660)
    8.2
    82%
  • Benefit plan administration (671)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

Return to navigation

Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.8
Return to navigation

Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1129)

Attribute Ratings

Reviews

(101-125 of 702)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
TriNet provides our company with many services. We benefit from the healthcare options offered through their program. Our employees receive comprehensive coverage while our company shares in competitive rates. The payroll and reporting features are robust and TriNet offers online learning to help navigate these tools. TriNet helped our company transition after our reorganization to a smaller footprint, maintaining our benefits without a significant increase in cost.
  • Reporting - limitless options
  • Designated Preferred Services Specialist
  • Great Benefits
  • Additional tax withholding options for bonus payments
TriNet is a good fit for companies that want everything on one platform - payroll, benefits administration, employee information, 401K, onboarding, etc. The pricing model supports comprehensive benefits at a competitive price. TriNet provides updates on labor laws and state legislation through their Connect Weekly newsletter.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is the PEO we employ. We are a relatively small company with less than 15 employees. Before using TriNet, we outsourced our HR needs to almost five different companies between payroll, employee legal questions, benefits, workers comp insurance, 401k, etc. It has been nice to have all of our HR needs met by one company. It has also allowed our employees greater opportunities with better benefits than we could have provided as a small company.
  • The app is user-friendly.
  • They provided multiple trainings during Covid which was incredibly helpful when everyone was trying to figure out PPP.
  • Their communication and response have gotten much faster.
  • The build a report feature is still limited and doesn't provide as many options as I'd like.
  • Their chat feature is good, but sometimes it takes so long to get to an actual person and past all the automatic robot questions.
I would say TriNet is well suited for smaller companies who want to outsource all of their HR needs under one umbrella and provide their employees with greater benefit options than they would have otherwise. If a company were large enough to have an HR representative, then I don't think it would make sense to also pay for TriNet's services. I'm in the Admin field, but I'm not an HR expert and TriNet has been incredibly patient with all my questions. They've always given me the information I needed to succeed.
Score 8 out of 10
Vetted Review
Verified User
I used TriNet primarily for HR resources as well as to access my pay stubs, timesheets, W2s, and tax forms. TriNet was the single source for accessing all of these documents in one place and having HR related questions answered. Furthermore, when I moved to a new company, I was still able to log in to TriNet and access my past tax docs and W2s. I loved the fact that all of my information was securely stored whenever I needed to access it in the future.
  • One stop shop for company HR links, FAQs and personal information.
  • Secure login that stores personal data in your account for later use.
  • Access to W2s, tax forms, pay stubs, timesheet with user-friendly navigation.
  • I had to use a separate platform for my 401k account.
  • I was able to access previous years' W2s but past pay stubs may have disappeared.
  • No other issues.
TriNet worked best for me whenever I needed to quickly access HR docs for personal and financial use. The site was user-friendly and I rarely ran into glitches. The best part is that it seems to be 100% safe and secured for storing personal information. I only wished that all of the company and employee-related programs were in one place such as Rippling. I would have preferred my 401k access in TriNet as well.
Score 1 out of 10
Vetted Review
Verified User
I use Trinet to process our payroll and for HR.
  • website is fairly easy to use
  • terrible non-personal customer service
  • problems take many days, phone calls and email to resolve
  • customer service reps can't answer any problems and you are passed around multiple times
  • can't talk in person to the correct dept to get problems resolved
  • not cost effective because of the amount of time it takes to figure out a problem
  • company had great personal service until they introduced connect 360
I don't believe Trinet is well suited for anyone. The non-personal service they are now providing is terrible. They just pass you around to one rep or dept after another with no resolution to problems.
Score 1 out of 10
Vetted Review
Verified User
It manages payroll, time-off requests, and other HR functions.
  • Nothing stands out
  • Customer service is lacking in my opinion.
  • I feel information is presented in an unclear way.
  • I experienced expense reimbursement issues.
  • I also experienced issues setting up benefits.
I have worked in tech for almost a decade and in my opinion, TriNet is the worst HR software I've used. I've had to connect with their support chat on 4 instances in my first 2 months of employment. One of these instances was handled professionally and to my satisfaction. The other 3 left me frustrated. Currency conversion should not be an issue for expense reimbursement. Activating benefits should not be an issue. The modal for leaving feedback on how a customer support chat went does not work in my experience, so instead of being able to give feedback that can be actioned, I feel like users need to resort to leaving negative reviews to get attention brought to an issue.
February 27, 2022

SMB shining star.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is our outsourced HR dept. Payroll, hiring, firing.
  • All in one source for HR info.
  • ROI vs. hiring employees.
  • Website UI
  • Changes in acct mgmt./contacts/representatives.
  • One point of contact.
Perfect for small businesses who don't want to hire HR functionality perfect for remote work environment not great for large companies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have employees in the US and Canada, and use the system to manage all of our HR and Payroll needs. We like the ability for the employees to pick the health benefits they want, and also count on TriNet for all of the Vacation Time and other time-off trackings. I use the system frequently.
  • Payroll
  • Time off tracking.
  • Benefits
  • HR Assistance.
  • Ability to calculate Payroll By State For Some of the Reports I need to run.
  • Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
  • I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
Again, TriNet does a really good job of providing health benefits at a very competitive price. This is the major point that keeps us with TriNet. Running Payroll is fast and efficient. I have very few complaints about anything with TriNet. I also like the TIme Off Tracking feature, but I still need to chase the employees to get their vacation and time-off requests into the system.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization used TriNet as a platform to process payroll for the US staff. The head office is based in Australia as well as the finance team. Being in Australia, the finance team has little knowledge of the payroll requirements in the US. Being with TriNet has helped us to have insight on the US payroll compliances and they are a chat away when assistance is needed. We've been using TriNet to process payroll only.
  • Being in Australia, they are a chat away if assistance is required
  • Health benefit program for the employees is easy to renew every year
  • The help section is not as detailed; so you usually have to contact them
  • From the administrator's point of view, I don't know what the employees are seeing from their side. Hard to tell new employees what are the steps to take next.
Based in Australia, TriNet has been a source of support in terms of compliances. So they have been able to answer questions when they arise.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It allows us to be a truly remote business across 8 States, ensuring we are compliant in each and allowing us to offer proper benefits. Also, it allows us to support other HR functions and post our open positions.
  • Customer Service
  • Response time
  • Promoting seminars that may be of interest
  • I'm often locked out and need to reset my password on the portal
  • Better salary comparison functionality as part of the regular offering
TriNet is well suited for a small company that doesn't have the HR bandwidth nor the ability to offer competitive benefits.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for our payroll, benefits, and 401k program. TriNet takes care of administering our benefits, which is a huge help to our company. They also manage our 401k program for our employees. Entering payroll in TriNet is fairly simple. I appreciate the fact that I can call them to get answers to my questions.
  • They do a great job at administering our company benefits.
  • They handle our 401k program and make it possible for us to offer this to our employees.
  • I still would like to see a dedicated representative assigned to our company.
  • The payroll approval process could use some improvement.
  • It would be nice to have a quicker, more personal response to emails sent to Connect 360.
  • I still struggle with Workforce Analytics and setting up a customized report.
  • I would like to see the headcount report go back to what it was before Workforce Analytics.
TriNet has adopted a less personalized service model, which is something I would like to see change. I rarely speak to the same person twice. My calls are usually answered by someone in the Reno, Nevada call center. To me, it would make more sense to speak to a representative who is in the same state and can answer state-specific questions. I do have to admit that there are times when I get an answer more quickly because I can call in and usually get someone on the phone within a few minutes; however, I wish it were more personal. Maybe a particular team could be assigned to a certain number of clients. That way, we have the possibility of speaking to the same person and developing a relationship with that representative.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We have a PEO arrangement with TriNet and they manage our payroll and taxes.
  • Timely payroll processing.
  • Basic queries are answered fairly quickly.
  • Escalation matrix is in place.
  • Connect 360 / PreferredSupport does not work as well as a dedicated representative.
  • Proactively communicating changes in payroll and tax compliances specific to each client such as local payroll taxes which they supposedly do not manage
  • Complete payroll and tax management i.e. federal, state, local and any other which may impact their clients
  • Quarterly confirmations on payroll and tax filings in the format requested by the client
They have built trust with clients on their ability to process, report, file and comply with all payroll and tax related regulations. They have been doing so over the years. However, they need to provide an overall suite of services covering complete payroll and tax be it, Country, Regulatory, federal, state, City local, etc.
This was the understanding while signing up. We even had a representative allocated to us for all our queries and received updates and advice as and when there are changes pertaining to payroll or tax laws.
However, there have been misses at their end and they take no accountability for this. The client is expected to be aware of payroll and tax requirements.

February 22, 2022

TriNet - A Modern PEO

Score 7 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our PEO and we use payroll, health benefits, ancillary insurance, and 401k services.
  • Onboarding
  • On-line systems and reporting for routine tasks
  • Renewals
  • Non-routine tasks or requests
  • Overall response lag
TriNet was exceptionally good at onboarding and the team was friendly and extremely competent. Their systems for routine tasks are easy to use and efficient. The renewal was extremely efficient. However, they are slow and unresponsive to tasks outside the norm. They need repeated reminding and it doesn't appear that they know who should be responsible for the reply.
Score 10 out of 10
Vetted Review
Verified User
I use TriNet for onboarding, payroll, LOA's, terminations, employee relations, benefit, HRIS reporting
  • Track FMLA and LOA requests
  • Provide support with employee relation issues, directing to legal counsel when needed
  • Negotiate benefit rates and offerings
  • Payroll Administration
  • Ideally offer timekeeping system as part of Trinet, instead of TPA where systems do not communicate with each other.
  • Fortunately, we continue with our assigned representative and not relying solely on Connect360 resource where you speak with a different person each time.
Our company remains with TriNet because we feel they are well suited to meet our needs as we continue to grow from 50 employees to 200 over the past few years. One concern recently is that we have a different Benefit contact person working with us on annual renewals where they are not familiar with our history, process, or account and it is cumbersome to start with someone new each time.
February 16, 2022

Best HRIS Hands Down.

Tim Sherrill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet automates our payroll, benefits, and leave administration HR needs. This frees me up to focus on coaching and recruiting employees. They provide timely guidance on HR situations and make employees more empowered to view and manage parts of their own HR journey. Additionally, their webinars and learning offerings make a great perk for my team. While I could do my job without a partner like TriNet, it would not be as easy or as seamless.
  • HR Guidance, including parental leave and medical leave.
  • Payroll administration.
  • Benefit election and practical advice for employees on their choices.
  • They have struggled during the move to remote due to Covid 19, but are getting there as an organization.
  • More communication across departments or in their internal systems.
  • Bring back dedicated account managers. I like building that one on one relationship.
I can't think of where it is less appropriate. If you have a business and want to have a company handle payroll, hr, and benefits then they are absolutely an amazing partner in all of that. Especially as a smaller seed round startup, we save time and money not having to hire two or three people to manage this all in-house. I cannot say enough positive things about them.
February 14, 2022

AMAZING

Score 10 out of 10
Vetted Review
Verified User
TriNet is our third-party administrator used for our benefits, payroll, hiring performance reviews. They are my right hand in HR.
  • Benefits - many options
  • Recruiting - easy accessing for candidates and recruiters
  • Performance reviews - easy to build and streamline to your needs
  • Payroll - clear and timely
  • Nothing comes to mind right now - I guess I wish I could call my rep directly instead of the portal but whoever answers when I call always gives me what I need so it's all good.
  • I wish 30-60-90 reviews could automatically be generated from the hire, by clicking if you want this option.
The team assigned to us is amazing.
January 21, 2022

Taking care of HR

Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet is used by our organization for Human Resourses and Payroll.
  • Excellent customer service
  • Human Resource support
  • Payroll Reporting
  • Promptly resolves my issues
  • More standard payroll reports
  • A more efficient way to contact our account rep
TriNet meet our needs when we started the business and were small and has continued to meet our needs as we have grown.
Melanie Koerperich | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet as our PEO. As an employer across multiple states, we really needed to find a solution that works across the entire United States. We tried managing this ourselves initially but spent more time tracking down filings for all of the states we were in than actually doing work. We knew we needed to find a solution. We tried a few others but TriNet really met all of our needs.
  • Payroll
  • Benefit Management
  • Tax Filing
  • Customer service
  • Fees
  • Answering questions
When you get to work with a specific rep at Trinet, things run a lot smoother. They moved to a bucket group where your query goes into a pool and then a general rep eventually follows up with you - however, I asked to move back to a specific rep so that our queries are answered in a timely manner.
Gina Marie Antonini | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I used TriNet's ATS and HRIS. As the Talent Acquisition Partner (Recruiter), I used TriNet to keep records of all candidates as they moved through the hiring process. I have worked with ATS systems and TriNet has a lot of work to do to make it user-friendly. I had to continuously train the hiring managers every time we opened up a new request because it is hard to maneuver through the software during the hiring process and to make sure the entire hiring team is on the same page. I had a lot on my plate as the only recruiter in the company and this just added more to my plate. I would also like to see a seamless transition between the ATS and the HRIS as you they go from candidate to new hire. As of right now, not everything transfers.
  • Adding a candidate to the ATS by their resume.
  • Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
  • Being able to find a candidate per job through the Trinet's ATS.
  • Once signed into TriNet and I want to enter the ATS, I have to resign again, it's very frustrating.
  • When the candidate is moving the process, being able to customize the drop down menu to add additional steps.
  • A better way for the hiring team to share notes and easier.
  • Once a candidate is hired, their information can be transferred seamlessly from the ATS to the HRIS.
When working with outside recruiting agencies, I am able to upload the candidates' resumes and tag that a specific outside agency referred them. It was also very easy to run background checks through the ATS. Tracking a candidate through the hiring process with the hiring team.
Stacey Kostell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Trinet primarily for HR and payroll. Trinet allows us as a small company to take advantage of benefits including health insurance and 401K investments with the power of a large corporation for pricing and discounts. Trinet has been incredible for handling the variety of rules and regulations of multiple states since we are a virtual company. We also use the financial piece primarily for staff reimbursements.
  • Managing rules and regulations for a variety of states and locations
  • Provides a resource for HR issues
  • Wide variety of benefits to select from when selecting company benefits.
  • Originally, we had a contact person, now we use a network. Sometimes the staff is excellent, other times the response time has been lagging.
  • Once vacation/sick time is approved there is a second step to apply - it would be nice if this was automated.
Trinet is great for a small company like ours for all things payroll. I do think there were a few hiccups when 360 first was implemented but I think that is slowly improving. It is nice to have a person to call for questions that are quick to respond and you can build a relationship.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Trinet is used for payroll, benefits, and HR. Asa a small business, Trinet is a one-stop solution for many of the management functions that are time-consuming for a small business.
  • Wide range of benefits choices
  • Professional support
  • Payroll
  • Employee onboarding
  • Customer Service - the move from an assigned customer rep to Connect 360 has diminished the effectiveness and timeliness of the customer support for SNTC
  • Follow-up and follow-through. Changed banks and notified Trinet two pay cycles ahead of the change. Trinet failed to perform the required checks causing the payroll to fail. Trinet then attempted to bully SNTC for the mistake. When reps finally admitted Trinet failed to perform the correct steps, I asked for SNTC's account to be cleared of black marks. Was not done and bullying continued when asked to direct wire payroll funds for the next payroll. Too many errors by Trinet personnel for one simple bank change.
Best: Consistent on-time job performance supporting my company. The wide range of benefits available to employees is exceptional. Improvement desired: Connect 360, for SNTC, has been a significant decline in customer support. I appreciate that SNTC is a very small fish in the Trinet pond and Connect 360 is more efficient for Trinet. But... SNTC still has seen slower responses to inquiries since the change. I have a current Connect 360 put in about a week ago with no response.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We utilize TriNet for all HR needs, such as payroll, time off, performance management, onboarding, recruitment, benefits, training and more. As a small company with under 50 employees, it is simple enough to utilize on a daily basis, and gives the proper guidance in regards to compliance needs. The system is user friendly and my account manager contact generally answers any questions the same day. Our plan is to grow and it is nice to know TriNet does offer enhancements such as training materials and time and attendance platform for when we have more employees who may be non-exempt and have to utilize clocking in and out.
  • Performance management
  • User training
  • Streamline processes
  • Payroll Processing
  • Benefits
  • Simpler ways to obtain information - sometimes answers are hidden within system.
  • Reporting - wish some of the reports were easier to customize or clearer direction was given
It is a great system, especially for smaller companies in my opinion. There are some features that can be customized and training opportunities offered weekly by TriNet to employees. I would like to see more areas available for customization that would work best for the organization, for example on the performance management side.
Laurie Ellen Park | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet - payroll, PTO, expense processing meets extraordinary benefits management - love this system!
  • Payroll
  • Benefits
  • Expense
  • PTO
  • More flexibility when payroll changes need to be made
TriNet - the base system is intuit and easy to use, whenever I have questions there is 24/7 support, wonderful and helpful staff, email follow up with tracking numbers to resolve issues, I do wish there was more flexibility when last minute payroll changes need to be made, but I have seen TriNet make other improvements and I hope this is coming soon!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I'm currently using Trinet as my PEO. As a new start-up entity in the USA, I was looking to select a PEO partner which is able to help me grow the team here. My key requirement is full end to end services for the PEO partner and Trinet fits the need well
  • Payroll
  • Customer support
  • Benefits
  • Reporting
  • Onboarding process
  • Training
Trinet has been a very dependable PEO partner and has a very established infrastructure and online portal which is very critical during this time of remote working. Their mobile app is also excellent. I benchmarked both ADP and Trinet and decided to proceed with Trinet after sitting through their demos during the engagement stage.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our HR provider and handles benefits enrollment and payroll.
  • Software
  • Information Sharing
  • High and Many Unexpected Costs
  • Lack of Consistency / High Turnover
  • Yearly Increases to benefits 18% or higher
TriNet is very useful for companies [that] do not have their HR/payroll departments - mainly due to their software/platform. However, it has very high minimums for service fees, that penalize small organizations and very high increases to medical plans (at least 18% per year). Service is also inconsistent as support is provided by rotating staff and it is not always personalized to the issue the company is experiencing.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
HR platform for the company. Payroll. Benefits. We do not use the retirement package offered by TriNet. But TriNet deducts payroll earmarked for retirement. We show vacation days, but we use the predecessor system for managing user allotment.
  • Easy access to information.
  • Management reports are available.
  • Many highly skilled technical / service contacts.
  • A recent problem with retirement deductions for 50+ SICUP. This took about six weeks to resolve with many iterations. Some of the service agents were good, some were not as good. The problem started with a TriNet software enhancement that was faulty.
  • Connect360 is helpful for some cases, but there can be slow responses.
  • The above points make us want more personal contact. That said, prior to Connect360, we have shuffled through a new service rep annually.
  • Service fees are very high, especially for a mostly automated process. TriNet has helped us with some rebate options. Competitors offer a lower price package (nominally similar).
TriNet is well suited for a company with staff that is based in many states. They have a [good understanding] of compliance issues and also handle insurance for all states.
Return to navigation