Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Very pleased with our decision to implement TriNet
Great Help
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TriNet review 2024
Great HR and Benefits Provider for small employers
Great HR partner for schools
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
How TriNet Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (647)9.191%
- Update personal information (661)8.383%
- Pay calculation (660)8.282%
- Benefit plan administration (671)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(428) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(468) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(438) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(526) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(359) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7Organization and location management(378) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(489) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(660) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(184) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(671) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(623) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(545) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.4Reimbursement management(334) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(351) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(413) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(333) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(647) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(661) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(557) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(190) Ratings
thank a team member
- 8.7View job history(486) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(469) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(523) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(256) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(547) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(333) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(74) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(82) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(73) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(81) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(130) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(127) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(122) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(131) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.4Job Requisition Management(72) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 4.9Publish to Social Media(58) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(72) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(76) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(85) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1129)Attribute Ratings
- 9.2Likelihood to Renew47 ratings
- 8.6Availability11 ratings
- 8.3Performance11 ratings
- 7.4Usability597 ratings
- 7.2Support Rating683 ratings
- 9Online Training5 ratings
- 8.5In-Person Training6 ratings
- 3.3Implementation Rating26 ratings
- 8.7Configurability10 ratings
- 8.6Product Scalability11 ratings
- 9Ease of integration6 ratings
- 8.3Vendor pre-sale11 ratings
- 9Vendor post-sale11 ratings
- 6.8Professional Services2 ratings
- 9.1Contract Terms and Pricing Model1 rating
Reviews
(101-125 of 702)Big Benefits for a Fair Price!
- Reporting - limitless options
- Designated Preferred Services Specialist
- Great Benefits
- Additional tax withholding options for bonus payments
All Your HR Needs in 1 Place
- The app is user-friendly.
- They provided multiple trainings during Covid which was incredibly helpful when everyone was trying to figure out PPP.
- Their communication and response have gotten much faster.
- The build a report feature is still limited and doesn't provide as many options as I'd like.
- Their chat feature is good, but sometimes it takes so long to get to an actual person and past all the automatic robot questions.
TriNet - Secured access. User-friendly navigation.
- One stop shop for company HR links, FAQs and personal information.
- Secure login that stores personal data in your account for later use.
- Access to W2s, tax forms, pay stubs, timesheet with user-friendly navigation.
- I had to use a separate platform for my 401k account.
- I was able to access previous years' W2s but past pay stubs may have disappeared.
- No other issues.
Trinet - Terrible Service!
- website is fairly easy to use
- terrible non-personal customer service
- problems take many days, phone calls and email to resolve
- customer service reps can't answer any problems and you are passed around multiple times
- can't talk in person to the correct dept to get problems resolved
- not cost effective because of the amount of time it takes to figure out a problem
- company had great personal service until they introduced connect 360
In My Opinion Frustrating Customer Service With Error-Prone Software
- Nothing stands out
- Customer service is lacking in my opinion.
- I feel information is presented in an unclear way.
- I experienced expense reimbursement issues.
- I also experienced issues setting up benefits.
SMB shining star.
- All in one source for HR info.
- ROI vs. hiring employees.
- Website UI
- Changes in acct mgmt./contacts/representatives.
- One point of contact.
TriNet - Save time and money while making employees happy.
- Payroll
- Time off tracking.
- Benefits
- HR Assistance.
- Ability to calculate Payroll By State For Some of the Reports I need to run.
- Lock IN Conversion Rate Earlier. It is always a problem when I run the payroll expecting one conversion rate and then find a different conversion rate when the payroll is actually run for Canada.
- I liked having an assigned person to my account. Debra Ford was amazing, but I know that TriNEt moved to a more decentralized model.
TiNet a platform you can trust
- Being in Australia, they are a chat away if assistance is required
- Health benefit program for the employees is easy to renew every year
- The help section is not as detailed; so you usually have to contact them
- From the administrator's point of view, I don't know what the employees are seeing from their side. Hard to tell new employees what are the steps to take next.
TriNet works well even for Kids(books)
- Customer Service
- Response time
- Promoting seminars that may be of interest
- I'm often locked out and need to reset my password on the portal
- Better salary comparison functionality as part of the regular offering
TriNet, a Call Center HR Solution
- They do a great job at administering our company benefits.
- They handle our 401k program and make it possible for us to offer this to our employees.
- I still would like to see a dedicated representative assigned to our company.
- The payroll approval process could use some improvement.
- It would be nice to have a quicker, more personal response to emails sent to Connect 360.
- I still struggle with Workforce Analytics and setting up a customized report.
- I would like to see the headcount report go back to what it was before Workforce Analytics.
Arguably the nest solution for payroll and tax compliances
- Timely payroll processing.
- Basic queries are answered fairly quickly.
- Escalation matrix is in place.
- Connect 360 / PreferredSupport does not work as well as a dedicated representative.
- Proactively communicating changes in payroll and tax compliances specific to each client such as local payroll taxes which they supposedly do not manage
- Complete payroll and tax management i.e. federal, state, local and any other which may impact their clients
- Quarterly confirmations on payroll and tax filings in the format requested by the client
This was the understanding while signing up. We even had a representative allocated to us for all our queries and received updates and advice as and when there are changes pertaining to payroll or tax laws.
However, there have been misses at their end and they take no accountability for this. The client is expected to be aware of payroll and tax requirements.
TriNet - A Modern PEO
- Onboarding
- On-line systems and reporting for routine tasks
- Renewals
- Non-routine tasks or requests
- Overall response lag
TriNet adds value to our organization and continues to grow in support as we grow in size
- Track FMLA and LOA requests
- Provide support with employee relation issues, directing to legal counsel when needed
- Negotiate benefit rates and offerings
- Payroll Administration
- Ideally offer timekeeping system as part of Trinet, instead of TPA where systems do not communicate with each other.
- Fortunately, we continue with our assigned representative and not relying solely on Connect360 resource where you speak with a different person each time.
Best HRIS Hands Down.
- HR Guidance, including parental leave and medical leave.
- Payroll administration.
- Benefit election and practical advice for employees on their choices.
- They have struggled during the move to remote due to Covid 19, but are getting there as an organization.
- More communication across departments or in their internal systems.
- Bring back dedicated account managers. I like building that one on one relationship.
AMAZING
- Benefits - many options
- Recruiting - easy accessing for candidates and recruiters
- Performance reviews - easy to build and streamline to your needs
- Payroll - clear and timely
- Nothing comes to mind right now - I guess I wish I could call my rep directly instead of the portal but whoever answers when I call always gives me what I need so it's all good.
- I wish 30-60-90 reviews could automatically be generated from the hire, by clicking if you want this option.
Taking care of HR
- Excellent customer service
- Human Resource support
- Payroll Reporting
- Promptly resolves my issues
- More standard payroll reports
- A more efficient way to contact our account rep
TriNet is worth it when you set your expectations
- Payroll
- Benefit Management
- Tax Filing
- Customer service
- Fees
- Answering questions
An Easy Software System for a Small Brand New Business
- Adding a candidate to the ATS by their resume.
- Being able to link our website (open positions) with the link given by TriNet to seamlessly send candidates to apply for positions through LinkedIn.
- Being able to find a candidate per job through the Trinet's ATS.
- Once signed into TriNet and I want to enter the ATS, I have to resign again, it's very frustrating.
- When the candidate is moving the process, being able to customize the drop down menu to add additional steps.
- A better way for the hiring team to share notes and easier.
- Once a candidate is hired, their information can be transferred seamlessly from the ATS to the HRIS.
Review from a mission driven nonprofit
- Managing rules and regulations for a variety of states and locations
- Provides a resource for HR issues
- Wide variety of benefits to select from when selecting company benefits.
- Originally, we had a contact person, now we use a network. Sometimes the staff is excellent, other times the response time has been lagging.
- Once vacation/sick time is approved there is a second step to apply - it would be nice if this was automated.
- Wide range of benefits choices
- Professional support
- Payroll
- Employee onboarding
- Customer Service - the move from an assigned customer rep to Connect 360 has diminished the effectiveness and timeliness of the customer support for SNTC
- Follow-up and follow-through. Changed banks and notified Trinet two pay cycles ahead of the change. Trinet failed to perform the required checks causing the payroll to fail. Trinet then attempted to bully SNTC for the mistake. When reps finally admitted Trinet failed to perform the correct steps, I asked for SNTC's account to be cleared of black marks. Was not done and bullying continued when asked to direct wire payroll funds for the next payroll. Too many errors by Trinet personnel for one simple bank change.
Great Platform for Small Businesses
- Performance management
- User training
- Streamline processes
- Payroll Processing
- Benefits
- Simpler ways to obtain information - sometimes answers are hidden within system.
- Reporting - wish some of the reports were easier to customize or clearer direction was given
TriNet makes your life better!
- Payroll
- Benefits
- Expense
- PTO
- More flexibility when payroll changes need to be made
- Payroll
- Customer support
- Benefits
- Reporting
- Onboarding process
- Training
Great platform but unaffordable!
- Software
- Information Sharing
- High and Many Unexpected Costs
- Lack of Consistency / High Turnover
- Yearly Increases to benefits 18% or higher
A strong HR package for small business.
- Easy access to information.
- Management reports are available.
- Many highly skilled technical / service contacts.
- A recent problem with retirement deductions for 50+ SICUP. This took about six weeks to resolve with many iterations. Some of the service agents were good, some were not as good. The problem started with a TriNet software enhancement that was faulty.
- Connect360 is helpful for some cases, but there can be slow responses.
- The above points make us want more personal contact. That said, prior to Connect360, we have shuffled through a new service rep annually.
- Service fees are very high, especially for a mostly automated process. TriNet has helped us with some rebate options. Competitors offer a lower price package (nominally similar).