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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.6
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1405)

Attribute Ratings

Reviews

(301-325 of 928)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The entire organization uses UKG Pro (formerly Ultimate Software UltiPro) for Payroll, time tracking, employee record keeping, recruitment, HR workflow, training records, advancement planning and employee HR communications. We are gradually adding more HR functions to it as we become more accustomed to the product. Different divisions use it more or less completely, and we have a goal for eliminating our outside tracking applications.
  • Payroll calculations are trouble free.
  • Workflow for HR Actions works well where it is supported.
  • Year end reporting is very clear and concise.
  • Integration between the different modules is weak. Payroll and time tracking obviously came from different sources and behave differently.
  • Record keeping for interns and other non-payroll personnel has not been effective
  • The new hire requisition piece used different rules for hiring approvals than the termination and job change pieces.
We have 850 employees and we are at the bottom end of the size that Ultipro likes to support. Tech support is sometimes weak. We have to lodge a ticket and waid for a callback. Sometimes this callback takes 3 days or more. There is an escalation process for high priority items, but items that are not time sensitive (like getting out a payroll) are still high priority to us.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company is an energy construction company with multiple subsidiary companies. Six of the twelve companies are now using UltiPro for HR and Payroll processing. The other companies came on to UltiPro within the past few months for benefits open enrollment and ongoing benefit administration and reporting. UltiPro allows more insight into subsidiary HR, Payroll and Benefits and a centralized place for administration and reporting and interfaces.
  • Ease of use - Someone with little to no training can come into UltiPro and within a very short time be able to find information, enter data, and create standard reports. With some basic payroll knowledge and training, the process of running payroll through the web interface is extremely easy. I've worked with other systems that are very cumbersome to set up, maintain, and utilize on a regular basis.
  • Payroll taxes - As a Payroll/HRIS Manager, I don't have to worry about whether taxes are set up appropriately to withhold at the proper rate for State and Local as well as Federal taxes. Having Ultimate do our tax fulfillment, they even update our unemployment rates as they receive notifications from the states. If the system and employees are set up correctly, taxes will be withheld correctly without needing to worry about whether or not reciprocity rules are being followed and any other state or federal law.
  • Reporting - Ultimate provides a large number of standard reports that are available to run for both HR and Payroll related activities. Where a standard report may not meet the exact needs of the organization, a Business Intelligence tool is provided (Cognos) so that you can create any type of report you need. While I am not a Cognos expert, I find it easy to use for my needs and can get most any information I want through BI. Ultimate will custom write any report I am not able to create on my own or provide assistance through support to answer any questions I may have.
  • General Ledger - General Ledger could be more user friendly to set up. I think if this functionality were moved to the web with a different type of interface than what is in the back office, it could make the process easier.
  • Employee Tax Setup - Although I love the overall functionality of how taxes are handled in UltiPro, I would prefer to get an error when adding a new employee in the web when a resident state is not set up for that company. Currently it gives a warning, but I've had occasions where I did not receive or did not see the notification sent by HR to set up the new state and taxes were not withheld for months on an employee. When you view the employee in the web, they look correct. But in the back office the resident state is missing and it does not calculate.
  • Communications from Ultimate - I have found that the communications coming from Ultimate on issues (e.g., taxes and wage attachments) are ambiguous. I don't always have time to log in to view a case they created and even then the communication is not always clear and it is difficult to reach the right person to get clarification. If the email sent had more detail, it would make my job much easier. Also, when they do create a case, if they would put some sort of reference in the field available so you can go back to it more quickly, that would be a huge improvement!
  • Print services - You need to have an option to have checks overnighted on the day of printing without paying a $200 fee if this is a normal request and not a late submission. Other payroll providers offer this service. Why can't Ultimate?
I've used Ultimate for many years and have seen it grow and improve through the years, from basic HR/Payroll to a full HR/Talent Suite offering. I would definitely recommend it to those who have a good knowledge of HR/payroll themselves. It is different than using a payroll service such as ADP or Paycom, and I prefer Ultimate, but if an organization needs more hand-holding, Ultimate may not be the best solution.
October 13, 2020

Great Product

Score 9 out of 10
Vetted Review
Verified User
Incentivized
At this time we use UltiPro for primarily time, attendance and report writing. This system is used most by Supervisors, Accounting and Human Resources. The system is very user-friendly to all users and can be accessed by multiple pieces of technology.
  • Payroll - the report writing makes completing payroll very simple.
  • Time Management - actual live data as well as information from the past when running reports.
  • Information Housing - so much information is housed and you can easily drag and drop to make reports.
  • Customer service- While you can call them 24/7, chat online or get your account manager to assist, sometimes it would be nice if your account manager was more helpful.
Great for a one-stop solution, but with high pricing. This product has everything you're looking for and then some. They actually listen to their customer's likes and dislikes to make the solution better in the future.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The system is being used across the organization as an employee management tool. Employees have access to manage private information, retrieve payroll and benefits information, etc. Human resources manages the system as administrators and implements recruiting, onboarding, time management, payroll, performance reviews, compensation, reporting, etc.
  • User friendly--the system is aesthetically pleasing and easy to use on many levels.
  • Reporting--the reporting features are always being improved and are great.
  • Innovations--UltiPro always is looking for newer and better things to implement.
  • Recruiting is a pretty limited section of the system.
  • Time management and the core side of the system still struggle with jiving as slightly separate system pieces.
  • Reporting is good but could use some more flexibility in delivered reports.
UltiPro is an overall very robust system with tons of potential. It is very important to learn the system first in order to make your company work with the system, rather than trying to change the system to fit all your particulars.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We leverage UltiPro as our HRIS/payroll and time management solution. We initially implemented core HRIS and payroll. In 2019 we added UltiPro Time.
  • HRIS employee data management
  • Reporting
  • Payroll
  • Time management
  • On-boarding
  • Learning management solution
  • Performance management
I would recommend UltiPro because the solution is well designed, stable, functions well, and allows for a certain level of modification by the admin. Where we have challenges is with some of the other products like recruiting, onboarding, performance management, and learning. While the solutions offer general functionality there are other solutions in the market place that are more robust.
August 21, 2020

HRIS with UltiPro

Score 6 out of 10
Vetted Review
Verified User
Incentivized
It is our HCM, and we utilize the core product for payroll/hr, UTA for time and attendance, Recruiting, and onboarding modules, as well as limited use of payment services. it is used across the whole organization.
  • Escalations for critical issues.
  • Payroll system and support.
  • Custom support development, having a better understanding upfront of expectations and needs so implementation and testing are smoother.
  • better communication across Ulti teams (support, project/development, 3rd parties).
  • More cohesive products that work well together and have the same look/feel.
Day to day payroll support is phenomenal. We also have a great CRM, Jay S., who always has our back, understands our account, and helps escalate appropriately and quickly.

Many of the applications are bolt-ons and the cohesiveness of the overall product isn't there. Each system has a different look, different feel, different support team, etc.

Reporting is also another pain point. Unless you are a professional report writer, BI is very complicated to understand and build reports. Also, very time-consuming. A better dashboard reporting/data warehouse view would be nice. As well as a simple query tool for nontechnical individuals.
Brittany Passer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our entire organization utilizes UltiPro. It is our HRIS, ATS, Onboarding, Benefits, Document Acknowledgement and Payroll solution.
  • Modular based system - keeps you consistent with one system
  • The Ulti Peeps enjoy working for their organization, so a lot are great to deal with
  • Needs ability to have a mailing address and physical one
  • The customer service could be better - things fall through the cracks
UltiPro is a great system for an organization who wants to condense their systems. It is probably harder to manage when the system needs more customization. UltiPro is somewhat limited in functionality.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used for Payroll, Benefits, and On-Boarding.
  • Cases are created to address problems we are having; great customer support.
  • Good training modules.
  • User-friendly system.
  • The time management section of UltiPro needs improvement.
UltiPro has a very strong, easy to understand payroll module. Time management, not so much.
Score 10 out of 10
Vetted Review
Verified User
We use UltiPro across the entire organization, which is made up of 16 individual locations. UltiPro addresses recruiting, screening, timekeeping issues and much more.
  • User Friendly for the Team Members & Leaders
  • Reporting features
  • All in one system from recruiting to retirement of the team member
  • Additional training for Business Intelligence Reporting
I have recommended UltiPro to colleagues, most recently I recommended the system to an HR Manger looking for a company with an easy to use pre screening module.
Tracy Ratcliffe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is used by our entire firm, allowing all employees to view/update their payroll and benefit information, annually enroll in benefits via the UltiPro open enrollment process, apply for new positions within the firm via recruiting, and enter their time via workforce management. UltiPro also allows our managers to review/approve the time for their teams, as well as, make annual compensation and bonus updates in a streamlined process. The Business Intelligence reporting feature allows us to report on data at any given point in time for the many surveys and reports required by our industry. UltiPro On boarding has allowed to onboard new hires in a paperless process with electronic signatures and forms. There are many process enhancements we have been able to implement with the Ultipro product to create efficiencies and quality in our job responsibilities.
  • Business Intelligence reporting: it allows for point in time and can report on all data fields within the database.
  • Salary Planning: this has allowed us to take a completely manual process with excel spreadsheets and make it an online process with approvals and workflows. Once approved the data automatically flows over to the employee's HR record. This has saved a lot of time for the managers, Human Resources, and Payroll.
  • On boarding: we have taken a paper process and made it completely paperless.
  • Configurable: the ability to create our own fields for data specific to us, and place those fields on current screens for updating and reporting.
  • Workforce Management: this is the new time system. The pay rule calculations are spot-on, however, the end-user navigation and screen looks need enhancement and more end-user configurability
  • Recruiting form enhancement to include an application form to supplement the application process of a job opportunity. There is more information we request on an application that we would like to request via the recruiting process.
The reporting in UltiPro is excellent. UltiPro has also allowed us to pay our W-2 and K-1 employees so that all employees can take advantage of the complete self-service module.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We utilize UltiPro for our HR and Payroll solutions. We also have compensation (but not currently using) and recruiting. All employees use the self-service and utilize UTM for our time clock so it is used across the organization. We also utilize many BI reports for analytical reports in other areas such as budgeting, turnover and of course general ledger reports.
  • Payroll processing - I love the fact that you can update a check in real time. No canceling the payroll calculation just to update one check.
  • Payroll processing - The process from start to finish is simple and easy to follow
  • File transfer - I like the fact that I can run a standard report and send it to someone through UltiPro rather than email. Much more secure.
  • Deduction setup - There is an option for Deduction Start but no option for when it should stop if an employee terminates. The only selection is Stop deductions at termination. Our deductions go until the end of the month so we have to manually update them on the check in order to pull them in.
  • Model My Pay - Since the changes in the tax setup it doesn't seem to be working correctly. You use to be able to update your taxes and do a check calc to see if that is what you needed. I updated my taxes and did the model pay and was totally different than what was actually paid.
  • Tax filing - Issues that need resolving should be dealt with more timely. I have had a couple of cases out there for 6 months or more with no updates or responses and I keep getting letters adding more interest and penalties.
Although somethings could be done better, overall I prefer UltiPro over any other I have used in the 25 years of being in payroll. Having learning resources available for employees helps reduce employees reaching out to payroll to explain.
Score 10 out of 10
Vetted Review
Verified User
UltiPro is being used across our company. The ability for employees to see their own data when needed by them cuts down the number of calls to the Payroll and Human Resources departments. Having their information available 24/7 allows our employees access to their data on their own time. Opening up UltiPro to allow changes initiated by our employees allows them more control of their data and gets them personally involved with the process.
  • Manages updates in a timely manner.
  • Forward thinking.
  • Stays up with technology changes.
  • Built a software for end users!
  • I would like to see history on job allocations.
  • I would like the ability to print multiple check stubs at 1 time.
  • I would like to see more standard workflow reports.

We have been a customer of Ultimate Software since 2004. We are so pleased that this is a solution for our whole company; Benefits, Payroll, Training, Safety and HR. We do not have to worry about our data being out of sync because it is being ran in several different software's.

Each year there are new and exciting enhancements added to the software platform that are relevant to our needs or a way to make our life's easier.

Score 6 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across the entire company. It is our main HRIS and payroll processing software. We use it daily for reports for several different functions.
  • Processing payroll: spot on every time.
  • Learning library: abundance of information.
  • Reporting options: anything you need, some easy, some complex.
  • Case management: Stop closing cases. Let the customer do it. Sometimes I enter a case, then get pulled into 4 other things and can't address the case for a bit. If it's closed I have to go search for it if I even remember it.
  • Stop over-communicating: I get emails I just posted a case, then maybe no email on the case and have to chase resolution or get 4 to 5 emails about it along with phone calls.
  • If I call rapid response don't tell me you will get me the answer and I don't hear for 20+ days. Just tell me you don't know but will work on it and update me weekly.
  • Tax processing needs a lot of improvement—too often I get a notification a filing is late/never received. What/why should we pay for the service if I am constantly chasing resolutions?
#1 is tax processing.
J.R. Rowenhorst, PHR, SHRM-CP, CTRM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Across the entire organization by all employees. It greatly helps us manage and engage our workforce from recruiting to performance management.
  • Payroll and time off management is great for personal employee use.
  • Job applicants are easily brought into onboarding and core with little effort.
  • Menus, branding, look, and feel are very consistent and user-friendly across the platform.
  • UltiPro Recruiting is far behind other ATSs on the market especially given how crucial it is to recruit good talent; strong integration is needed with third parties like Linkedin, Glassdoor, Indeed, CRMs, email marketing, etc.
  • Data flow from one module to another and true integration needs to be improved.
  • All UltiPro data needs to be available in Cognos Analytics.
Great for midsize organizations. It might be too much for small businesses and not enough for large enterprises. It makes sense if you are looking for an integrated HCM suite, but is not the best if you need all the bells and whistles from best of breed solutions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used as the HR software across the whole organization.
  • Processing payroll
  • Annual enrollment
  • Performance reviews
  • HRIS
  • Onboarding
  • Recruiting module
  • Reporting
  • Learning center navigation
UlitPro is great for medium to large businesses, but it may be a little too robust for smaller companies with one or two people managing human resources functions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use several modules with Ultipro: Payroll, Time Management, Recruiting, Onboarding, Reviews.
We used to have different programs for all of the above. Now, it is more user-friendly and convenient for all employees. We are hoping to roll out the Ultipro mobile app in the coming weeks, which will be great for on the go. Having all data in one area is also useful for managers (especially during the pandemic) for ease of reaching out to employees. The Time Management module is adaptable with the changes, with new codes being added within a day, so we can track employee's activities during the pandemic.
  • Time Management: It is constantly evolving - an easy way to track time off and link it to pay
  • Payroll: A clean platform for running payroll, very user-friendly.
  • Onboarding: New employees have commented on how much they liked the onboarding process.
  • Time Management: A function where employees can see their future accrual for the year (so they can go into the negative and not worry).
Ultipro has changed the way payroll is processed. Although it takes longer to process and submit, the data we get out of payroll each period is much more substantial than what we used to do. Now we can track the cost of sick/vacation time. Employees can see their history or pay/salary changes, etc. in one area—a great user-friendly system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Payroll and HR. Automated the PR system for us.
  • Reducing time for employee new hire entry for Payroll and HR.
  • Back office payroll is easy to use.
  • Reports, reports, reports. Wonderful.
  • Lookup for employees or supervisors: Make it the same, either search by name or lookup
  • A way to delete multiple uploads of Payroll without calling the Help Desk.
  • Controlling where direct deposit goes without calling Help Desk.
  • Easier BI reports.
Multiple payroll groups.
May 20, 2020

UltiPro Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is our one and only HRIS, and it is touched by the whole organization. We use it for payroll, annual enrollment, performance reviews, HR reporting, compliance, recruiting, onboarding, and record keeping. Our company has been using UltiPro for about 7 years, and we will not likely switch to another provider given how many features we use.
  • Annual enrollment.
  • Merit increase imports.
  • There has been a delay in communications about 2020 EEO-1 requirements.
  • The back office has a steep learning curve.
I think Ultipro is well suited for larger companies that can have a dedicated expert and one or two support staff to run it. I'd say it's a little too robust and difficult to navigate for smaller companies. There is another payroll/HRIS provider I used to work with that was a lot more intuitive, but not suitable for larger employers.
Scott Buckingham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
UltiPro is being used across all of Sciens right now for payroll, PTO, COBRA, benefits admin, etc. It has been a huge help so far in helping us centralize our payroll and taxes, accounting, PTO, year-end activities, ACA activities, EEOC, and we will continue to use it for many years to come.
  • Great customer service
  • Great tax department, no issues so far!
  • Intense learning programs
  • Helpful employees
  • Intuitive interface
  • BI reporting is not very intuitive.
  • Would recommend having one integration team for all of the different companies we acquire.
  • Make the system faster: getting from start payroll to process payroll is very lengthy.
UltiPro is well suited for small and large organizations. The customer service number and rapid response team is usually very helpful and follows through on their commitments. We would like to have a dedicated team to help us integrate new businesses as we are acquiring multiple companies a year, and having to start all over again with a new team is quite a waste of everyone's time.
March 14, 2020

UltiPro...UltiBest!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
At this time UltiPro is being used in managing timesheets only and it is being used by the entire City of Detroit organization.
  • Keeping accurate timesheets based on Union contracts for all members
  • Easy access of personal information
  • No check stubs direct deposit
  • Unnecessary daily emails regarding employees who clock in or out 1-2 minutes early or late.
At this time I can only speak on behalf of the features our company has access to and UltiPro is well suited for keeping accurate time and personal information for our members.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We just recently added Ultipro to our arsenal to combine a few systems that we were utilizing. We are using UltiPro for onboarding of our new employees from recruiting to new hire employee forms, performance reviews, benefits administration with self serve enrollment of benefits, and are working on rolling out the training portion to deliver training to our new hires and refresher training for existing employees. Previously, we were using one site for training, another for recruiting, another for benefits administration etc.
  • Training on how administrators use the system. They put in a lot of effort into ensuring you are set up correctly.
  • Improvements - they seem to be updating their system constantly to respond to their customer's needs.
  • Pulling in multiple functionalities into one system.
  • With the training feature, you can get to it from the main UltiPro login, but you can't get back to the main screen in UltiPro from the training menu. It's a one way link.
  • Setting up security access is very individual. This can be good so that you can define what each user actually needs, but it is tedious so that you can't just assign a pre-defined set of rules for a role and assign it to a list of individuals wholesale.
  • The benefits administration feature would be better if it would total up your costs for you as you chose your benefits from the available lists. You don't get a total until the end, which isn't ideal.
I think UltiPro will be a great solution if they keep updating and adding to their offerings. They are able to accommodate a lot of different functions within a business, but they need to focus on how their products are being used. Some of the linking and pairing would function better if it felt like an all encompassing system, rather than several systems linked together. If you like to customize items yourself for your business needs, you can do some of that with it's out of the box offerings, but a lot of it would have to be configured by their team. This puts limits on you as you would have to pay them to do these things for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ultimate is being used for our Core HR system of record for 16 of our operating companies.
  • Payroll.
  • Reporting.
  • Human resources.
  • Benefits.
  • Interfaces/Integration details.
  • Improve turnaround time of SR's.
  • More functionality for mid-market clients.
Ease of use for processing payroll and benefits administration. There are some limitations on system configuration for mid-market clients which can be costly with time constraints. Processing payroll and benefits administration works well for both the operating teams and employees. Would love to see more options and usability with UTM and reporting.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Across the whole organization, working specifically with HR & Payroll, and with any reporting needs for both.
  • Customer service is outstanding.
  • Features for both Admin & Employee are easy to use.
  • Always has training available for any aspect of the organization. i.e. Payroll, Taxes, Reporting, etc.
  • The back office needs to have the visibility enlarged.
  • The back office is rather plain - no color.
  • I do not like entering garnishments in the portal because it is cumbersome.
Very pleased - can't think of anything.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
UltiPro addressed our business needs by consolidating day to day functionality and long term strategic goals through time management, attendance, core, and performance reviews.
  • App
  • WFM Ease of Use
  • Easy Reporting
Ultipro is well suited for very large companies. It is a harder functionality for medium to small-sized companies.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We went live in 2016 to use for this for payroll and our HRIS system. Now we use it for time management, recruiting and performance management. We are looking into the file management/case management in the near future and wish to move to Benefits Prime.
  • The payroll program is very user-friendly and we never had issue paying associates.
  • Great reporting tools including standard reports to BI.
  • We can empower our associates to control their data and also managers can easily navigate info.
  • The Support team and timing. Before we came to Ulti, we had one person designated and handled all the issues and question. With Ulti, we have to wait for someone to respond to the cases we open. It's not really timely.
  • Tax. As even Ultimate people know, we have received quite few delinquent notifications from different states.
  • UTA program is very limited with support and the mobile App UTA is just not working.
It's definitely great products for the payroll and benefits aspects for midsize to a larger company. Rapid response teams are very helpful for any urgent issues and questions.
However, normal support with cases, response time drops down significantly.
Also, some products are great for themselves but don't talk to each other. This gets problematic when we run reports.
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