Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1405)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.4Ultimate Software Vendor Communications40 ratings
Reviews
(301-325 of 928)HR Solution that requires dedicated on site support staff
- Payroll calculations are trouble free.
- Workflow for HR Actions works well where it is supported.
- Year end reporting is very clear and concise.
- Integration between the different modules is weak. Payroll and time tracking obviously came from different sources and behave differently.
- Record keeping for interns and other non-payroll personnel has not been effective
- The new hire requisition piece used different rules for hiring approvals than the termination and job change pieces.
Nothing but UltiPro for me!
- Ease of use - Someone with little to no training can come into UltiPro and within a very short time be able to find information, enter data, and create standard reports. With some basic payroll knowledge and training, the process of running payroll through the web interface is extremely easy. I've worked with other systems that are very cumbersome to set up, maintain, and utilize on a regular basis.
- Payroll taxes - As a Payroll/HRIS Manager, I don't have to worry about whether taxes are set up appropriately to withhold at the proper rate for State and Local as well as Federal taxes. Having Ultimate do our tax fulfillment, they even update our unemployment rates as they receive notifications from the states. If the system and employees are set up correctly, taxes will be withheld correctly without needing to worry about whether or not reciprocity rules are being followed and any other state or federal law.
- Reporting - Ultimate provides a large number of standard reports that are available to run for both HR and Payroll related activities. Where a standard report may not meet the exact needs of the organization, a Business Intelligence tool is provided (Cognos) so that you can create any type of report you need. While I am not a Cognos expert, I find it easy to use for my needs and can get most any information I want through BI. Ultimate will custom write any report I am not able to create on my own or provide assistance through support to answer any questions I may have.
- General Ledger - General Ledger could be more user friendly to set up. I think if this functionality were moved to the web with a different type of interface than what is in the back office, it could make the process easier.
- Employee Tax Setup - Although I love the overall functionality of how taxes are handled in UltiPro, I would prefer to get an error when adding a new employee in the web when a resident state is not set up for that company. Currently it gives a warning, but I've had occasions where I did not receive or did not see the notification sent by HR to set up the new state and taxes were not withheld for months on an employee. When you view the employee in the web, they look correct. But in the back office the resident state is missing and it does not calculate.
- Communications from Ultimate - I have found that the communications coming from Ultimate on issues (e.g., taxes and wage attachments) are ambiguous. I don't always have time to log in to view a case they created and even then the communication is not always clear and it is difficult to reach the right person to get clarification. If the email sent had more detail, it would make my job much easier. Also, when they do create a case, if they would put some sort of reference in the field available so you can go back to it more quickly, that would be a huge improvement!
- Print services - You need to have an option to have checks overnighted on the day of printing without paying a $200 fee if this is a normal request and not a late submission. Other payroll providers offer this service. Why can't Ultimate?
Great Product
- Payroll - the report writing makes completing payroll very simple.
- Time Management - actual live data as well as information from the past when running reports.
- Information Housing - so much information is housed and you can easily drag and drop to make reports.
- Customer service- While you can call them 24/7, chat online or get your account manager to assist, sometimes it would be nice if your account manager was more helpful.
Endless Process Improvement at your Fingertips
- User friendly--the system is aesthetically pleasing and easy to use on many levels.
- Reporting--the reporting features are always being improved and are great.
- Innovations--UltiPro always is looking for newer and better things to implement.
- Recruiting is a pretty limited section of the system.
- Time management and the core side of the system still struggle with jiving as slightly separate system pieces.
- Reporting is good but could use some more flexibility in delivered reports.
UltiPro is a shining star
- HRIS employee data management
- Reporting
- Payroll
- Time management
- On-boarding
- Learning management solution
- Performance management
HRIS with UltiPro
- Escalations for critical issues.
- Payroll system and support.
- Custom support development, having a better understanding upfront of expectations and needs so implementation and testing are smoother.
- better communication across Ulti teams (support, project/development, 3rd parties).
- More cohesive products that work well together and have the same look/feel.
Many of the applications are bolt-ons and the cohesiveness of the overall product isn't there. Each system has a different look, different feel, different support team, etc.
Reporting is also another pain point. Unless you are a professional report writer, BI is very complicated to understand and build reports. Also, very time-consuming. A better dashboard reporting/data warehouse view would be nice. As well as a simple query tool for nontechnical individuals.
The Ulti Peeps can be a great partner for your organization
- Modular based system - keeps you consistent with one system
- The Ulti Peeps enjoy working for their organization, so a lot are great to deal with
- Needs ability to have a mailing address and physical one
- The customer service could be better - things fall through the cracks
UltiPro: Great Product!
- Cases are created to address problems we are having; great customer support.
- Good training modules.
- User-friendly system.
- The time management section of UltiPro needs improvement.
UltiPro the PROs of HRIS
- User Friendly for the Team Members & Leaders
- Reporting features
- All in one system from recruiting to retirement of the team member
- Additional training for Business Intelligence Reporting
- Business Intelligence reporting: it allows for point in time and can report on all data fields within the database.
- Salary Planning: this has allowed us to take a completely manual process with excel spreadsheets and make it an online process with approvals and workflows. Once approved the data automatically flows over to the employee's HR record. This has saved a lot of time for the managers, Human Resources, and Payroll.
- On boarding: we have taken a paper process and made it completely paperless.
- Configurable: the ability to create our own fields for data specific to us, and place those fields on current screens for updating and reporting.
- Workforce Management: this is the new time system. The pay rule calculations are spot-on, however, the end-user navigation and screen looks need enhancement and more end-user configurability
- Recruiting form enhancement to include an application form to supplement the application process of a job opportunity. There is more information we request on an application that we would like to request via the recruiting process.
View from a Payroll User
- Payroll processing - I love the fact that you can update a check in real time. No canceling the payroll calculation just to update one check.
- Payroll processing - The process from start to finish is simple and easy to follow
- File transfer - I like the fact that I can run a standard report and send it to someone through UltiPro rather than email. Much more secure.
- Deduction setup - There is an option for Deduction Start but no option for when it should stop if an employee terminates. The only selection is Stop deductions at termination. Our deductions go until the end of the month so we have to manually update them on the check in order to pull them in.
- Model My Pay - Since the changes in the tax setup it doesn't seem to be working correctly. You use to be able to update your taxes and do a check calc to see if that is what you needed. I updated my taxes and did the model pay and was totally different than what was actually paid.
- Tax filing - Issues that need resolving should be dealt with more timely. I have had a couple of cases out there for 6 months or more with no updates or responses and I keep getting letters adding more interest and penalties.
Customer For Life!!
- Manages updates in a timely manner.
- Forward thinking.
- Stays up with technology changes.
- Built a software for end users!
- I would like to see history on job allocations.
- I would like the ability to print multiple check stubs at 1 time.
- I would like to see more standard workflow reports.
We have been a customer of Ultimate Software since 2004. We are so pleased that this is a solution for our whole company; Benefits, Payroll, Training, Safety and HR. We do not have to worry about our data being out of sync because it is being ran in several different software's.
Each year there are new and exciting enhancements added to the software platform that are relevant to our needs or a way to make our life's easier.
Time to overhaul some processes!
- Processing payroll: spot on every time.
- Learning library: abundance of information.
- Reporting options: anything you need, some easy, some complex.
- Case management: Stop closing cases. Let the customer do it. Sometimes I enter a case, then get pulled into 4 other things and can't address the case for a bit. If it's closed I have to go search for it if I even remember it.
- Stop over-communicating: I get emails I just posted a case, then maybe no email on the case and have to chase resolution or get 4 to 5 emails about it along with phone calls.
- If I call rapid response don't tell me you will get me the answer and I don't hear for 20+ days. Just tell me you don't know but will work on it and update me weekly.
- Tax processing needs a lot of improvement—too often I get a notification a filing is late/never received. What/why should we pay for the service if I am constantly chasing resolutions?
- Payroll and time off management is great for personal employee use.
- Job applicants are easily brought into onboarding and core with little effort.
- Menus, branding, look, and feel are very consistent and user-friendly across the platform.
- Data flow from one module to another and true integration needs to be improved.
- All UltiPro data needs to be available in Cognos Analytics.
UltiPro is Great for Larger HR Departments
- Processing payroll
- Annual enrollment
- Performance reviews
- HRIS
- Onboarding
- Recruiting module
- Reporting
- Learning center navigation
Ultipro is da bomb!
We used to have different programs for all of the above. Now, it is more user-friendly and convenient for all employees. We are hoping to roll out the Ultipro mobile app in the coming weeks, which will be great for on the go. Having all data in one area is also useful for managers (especially during the pandemic) for ease of reaching out to employees. The Time Management module is adaptable with the changes, with new codes being added within a day, so we can track employee's activities during the pandemic.
- Time Management: It is constantly evolving - an easy way to track time off and link it to pay
- Payroll: A clean platform for running payroll, very user-friendly.
- Onboarding: New employees have commented on how much they liked the onboarding process.
- Time Management: A function where employees can see their future accrual for the year (so they can go into the negative and not worry).
- Reducing time for employee new hire entry for Payroll and HR.
- Back office payroll is easy to use.
- Reports, reports, reports. Wonderful.
- Lookup for employees or supervisors: Make it the same, either search by name or lookup
- A way to delete multiple uploads of Payroll without calling the Help Desk.
- Controlling where direct deposit goes without calling Help Desk.
- Easier BI reports.
UltiPro Review
- Annual enrollment.
- Merit increase imports.
- There has been a delay in communications about 2020 EEO-1 requirements.
- The back office has a steep learning curve.
UltiPro: Great customer service, with areas to improve in functionality and user friendliness
- Great customer service
- Great tax department, no issues so far!
- Intense learning programs
- Helpful employees
- Intuitive interface
- BI reporting is not very intuitive.
- Would recommend having one integration team for all of the different companies we acquire.
- Make the system faster: getting from start payroll to process payroll is very lengthy.
UltiPro...UltiBest!
- Keeping accurate timesheets based on Union contracts for all members
- Easy access of personal information
- No check stubs direct deposit
- Unnecessary daily emails regarding employees who clock in or out 1-2 minutes early or late.
UltiPro - Bringing all of HR under one roof
- Training on how administrators use the system. They put in a lot of effort into ensuring you are set up correctly.
- Improvements - they seem to be updating their system constantly to respond to their customer's needs.
- Pulling in multiple functionalities into one system.
- With the training feature, you can get to it from the main UltiPro login, but you can't get back to the main screen in UltiPro from the training menu. It's a one way link.
- Setting up security access is very individual. This can be good so that you can define what each user actually needs, but it is tedious so that you can't just assign a pre-defined set of rules for a role and assign it to a list of individuals wholesale.
- The benefits administration feature would be better if it would total up your costs for you as you chose your benefits from the available lists. You don't get a total until the end, which isn't ideal.
UltiPro Recommendations
- Payroll.
- Reporting.
- Human resources.
- Benefits.
- Interfaces/Integration details.
- Improve turnaround time of SR's.
- More functionality for mid-market clients.
UPstanding Customer Service!
- Customer service is outstanding.
- Features for both Admin & Employee are easy to use.
- Always has training available for any aspect of the organization. i.e. Payroll, Taxes, Reporting, etc.
- The back office needs to have the visibility enlarged.
- The back office is rather plain - no color.
- I do not like entering garnishments in the portal because it is cumbersome.
Overall great product!
- App
- WFM Ease of Use
- Easy Reporting
UltiPro, our life and time saver!
- The payroll program is very user-friendly and we never had issue paying associates.
- Great reporting tools including standard reports to BI.
- We can empower our associates to control their data and also managers can easily navigate info.
- The Support team and timing. Before we came to Ulti, we had one person designated and handled all the issues and question. With Ulti, we have to wait for someone to respond to the cases we open. It's not really timely.
- Tax. As even Ultimate people know, we have received quite few delinquent notifications from different states.
- UTA program is very limited with support and the mobile App UTA is just not working.
However, normal support with cases, response time drops down significantly.
Also, some products are great for themselves but don't talk to each other. This gets problematic when we run reports.