Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
It just works, all the time. We can conduct our business without interruptions.
ZOOM is miles ahead of the game.
The go-to solution for data security assurance in communications
Zoom does the job
Finest product for Conferencing
Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
How Zoom Differs From Its Competitors
Zoom Rooms
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(707) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(709) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(702) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(631) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(690) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(663) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.5Live chat(599) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.8User authentication(515) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7Participant roles & permissions(568) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.8Hosted PBX(11) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.7Multi-level Interactive Voice Response (IVR)(13) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.1Directory of employee names(15) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(12) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(19) Ratings
Automatic recording of inbound and outbound calls
- 6.3Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.9Call screening(12) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.7Message alerts(16) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.1Business SMS/External Messaging(8) Ratings
Unlimited SMS and/or MMS with clients
- 7.5Voicemail Transcription(12) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.3Mobile app for iOS(20) Ratings
App for iPhone and iPad
- 7.1Mobile app for Android(15) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 5.4Centralized communications management(11) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.8Team messaging(12) Ratings
Team members can send each other messages.
- 7.1Team document sharing(12) Ratings
Documents can be shared with other team members.
- 5.7Call and meeting analytics(12) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5189)Attribute Ratings
- 4.1Likelihood to Renew16 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.8Usability39 ratings
- 4.1Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(226-250 of 734)<3 Zoom
- Can launch super quickly; less fuss with figuring out plug-ins.
- Integrated platform.
- Simple UI
- More integrations
Zoom, does a business good.
- Zoom is easy to use. Users just get it and aren't confused by the UI.
- Zoom support. Currently, I am a team of one, so I don't have the bandwidth to support every question and ticket I get. Having a ghost support army via Zoom is invaluable.
- Innovation. The features of Zoom, like just the wireless sharing alone, means it gets deployed in every possible room.
- The only annoying thing is that when I am using Zoom on my laptop (apple mac I use virtual multiple desktops religiously) and I command + tab to another app or virtual desktop and then switch back to the Zoom call, it always goes back to the Zoom app UI and not the Zoom call in progress. That's all I can think of.
Zoom the right way
- It's easy to install.
- Zoom Rooms is easy to navigate.
- There's support for multiple monitors in Zoom Rooms.
- The cost to replace an up and running solution.
- It's an additional platform to support.
BEST OF THE BEST
- Good audio.
- Good video.
- No dropped calls.
- We would like the ability to choose the layout as a viewer.
Zoom Review
- Impressive video quality.
- Ease of use.
- Great support with sales and technical implementation.
- It is very reliable.
- More API integrations.
- Feature discrepancies on mobile device platforms.
- It doesn't support the dev environment as well as products like slack.
Zoom. It does just work.
- Easy.
- Great quality.
- Just works.
- Not sure. Nothing negative yet.
Zoom just works
- Video.
- Meeting call-ins.
- Starting meetings quickly.
- Zoom chat.
- Multi-monitor display when presenting.
Collaboration excellence.
- Screen sharing is a great feature. there is very rarely a delay in the connecting to share out to the connected team. It's also great from an IT perspective, as I can easily set up a meeting to do remote troubleshooting and incorporate computer control requests to help fix the issue for my customers.
- The video feed is clear and crisp, which makes for doing larger town halls just that much nicer.
- The cloud recording access and sharing are easy to use. As the sharer of these recordings, they have made this very simple.
- The incorporation of our current cafe mic and sound systems is also cleanly integrated.
- Within the desktop application, I would like to have the ability to control all settings without having to navigate to the web portal.
- We're looking forward to the upcoming applause features, as that will help with cutting down chats for large meetings.
Z-diculous Business Value!
The biggest impact has been the transition to video-first comms. We have dropped VOIP/PSTN as primary comms because Zoom has worked so well.
- Reliability and ease of use. Zoom is the first app I have used or administered that really truly 'just works.'
- Ease of Administration -- making your admins happy will drive user adoption. My Admin team fights for this product when internal detractors get noisy.
- Hardware agnosticism. Zoom provided us with global flexibility when vendors aren't able to deliver expected standard components.
- We would like more control over isolating aspects of Zoom's business from my users. Specifically the third party app ecosystem. While land and expand works well to sell to me, my users will go nuts adding apps.
- Okta Deprovisioning. This needs fixing.
- An all-hands specific product would be great. While this is always super custom, extending the design philosophy to this use-case would complete the already strong magic.
Zoom is the Best ;)
By the AV and IT integration and more of collaboration, Zoom is getting there ahead of all others, and having the support of bigger AV manufacturers such as Crestron, Sennheiser, and Shure, boosts a lot.
- Zoom works great within rack/room windows based machines as the Zoom Room host.
- Controlling AEC and ANC.
- Controlling capabilities, not being locked to a specific touch panel.
- In the field of having a confident monitor on a direct share, it can be improved.
- Expansion on Dante input channels could be expanded to more than 16.
Zoom has improved our video conferencing experience
- Reduce travel.
- Facial expressions.
- Better collaboration.
- Lifesize hardware integration.
Zoomtacular
- It just works.
- It is easy to use and manage.
- It keeps everybody connected.
- The admin portion could use a portal instead of being on the user profile.
- It does some false reporting of signs saying they are critical when they don’t have cameras.
- The dashboard could be more customizable.
Why I love Zoom, and you will too!
- Zoom is easy to set up.
- Zoom works on any platform or device our users may have.
- Zoom is highly reliable.
- We would like 4K video as an option.
- Better interoperability with other video conferencing solutions. Some WebEx invites, for example, won't work with CRC if they don't contain the correct information in the invite to trigger it.
From my experiences thus far, Zoom has been the most rewarding platform for me and the job interviewers. The technology was reliable and high quality.
- Video Conferencing.
- Chat Room.
- Connect with multiple interviewers.
- More applications for higher education with a focus on "best practices."
- Sharing "best practices" of how Zoom is integrated with LMS that different institutions use.
- The capability of colleagues in remote places to review, edit, and provide "draft" feedback to the author of a report/document.
- Zoom connects from any device (smartphone, room system, laptop).
- Very user-friendly.
- We don't really have anything on this front. With the recent introduction of Zoom voice, all needs are well met on the platform.
Zoom is great, but needs to improve on video content sharing.
- Video quality: Zoom can keep a stable connection and a seamless video motion throughout entire meetings. Sometimes there will be macroblocks and noticeable compression artifacts, even though our network is top-notch.
- Audio quality: audio is clear and evenly distributed.
- It's simple and fast to join meetings.
- Zoom needs massive improvement in content sharing for video. We get very noticeable lag and delays when sending content through wifi, while Airplay using an AppleTV works with imperceptible lag.
- IMPORTANT!!! -> Zoom has great documentation online, but it's not concise and organized in a way that we can navigate. It's particularly hard to google for documents, as "Zoom" is way too common a word. This has caused major headaches in the past.
- Zoom could improve in video switching, implementing cutting functions, and the insertion of graphics and lower thirds. This would be particularly useful for events.
- I would also love support for NDI (Ip cameras).
Fantastic application. Zoom is zooming ahead into the future.
- Simplicity.
- Frictionless.
- Easy.
- Audio notes on PC.
- Matching UI on desktop to Mobile.
- Guides.
Simple to use, clear video, and audio
- Video Stability.
- Ease of Use.
- Support.
- Allowing meetings to go on without the host attending.
- We've had issues with Integrating with Outlook, causing conversion from Skype to be an issue.
- It's bad at attaching a time and date to a meeting number.
Happy new Zoomer
- Easy to use.
- Great quality.
- Multiple uses.
- Still new to being a user, so not sure yet.
Zoom At its best
Zoom helps us connect our global workforce. We have many remote employees from all levels of the organization, including C level and VPS. Zoom helps connect all of them and allows for great collaboration.
- Video and audio meetings.
- Screenshare.
- White boarding for engineering meetings.
- Digital signage displays independent of Zoom Room.
- Trunk SIP for Avaya PBX.
The only scenarios where Zoom is less appropriate that come to mind right now are financial sectors, due to strict compliance requirements. Also, maybe the medical industry for the same reasons as the financial industry
Zoom is great and easy to use
- It's easy to join meetings.
- There are numerous ways to connect to meetings.
- It has a large feature offering.
- There's a lack of chat archiving functionality.
Zoom is an excellent service for organizations of all sizes
We have also provided consulting services for companies that are implementing Zoom. This includes Zoom room design as well as networking impact analysis. Many organizations do not have a video-first culture, but want to get there by moving to Zoom. However, they are extremely concerned about the impact this may have on their network. So we help them analyze their network and make sure it will be able to support video, and if not, how to modify it to do so.
- Quality: the video quality is outstanding. It does an incredible job of adjusting to bandwidth issues, and rarely do you have a video or audio issue. In the rare cases you do, it recovers quickly and efficiently as if nothing happened.
- Reliability: it always works. People rarely have issues connecting. The client software is extremely lightweight. As mentioned above, it recovers quickly and efficiently if there are network issues. If you are in a spot with poor data service, you can always call in on the phone.
- Functionality: Zoom continues to add more and more functionality to the system, including Webinars (which people love), Digital Signage, and Zoom Phone. Customers that choose Zoom for meetings almost always end up using Zoom for additional functionality.
- Meetings: I would like to have more options about where to place the video of the participants in the meeting, and which users I see. I like to put the video of the people at the top of the screen by my camera to get better eye contact, but it is difficult to do so when someone is screen sharing.
- Webinars: I would like to see more options for video distribution within large organizations for webinars. Webinars works great for scenarios of hundreds to low thousands of users. But organizations are hesitant to use it for extremely large webcasts because there is no eCDN or multicast functionality so they are concerned about network issues.
- Administration: From an administrative perspective, I would like to see Zoom add the capability to see what the client's internal IP address is, so you can determine which office the client accessed Zoom from. Currently, it only reports on where the client goes out to the Internet, which in many large organizations is still only one or two datacenters.
- It provides users with ease of use within their OS environment for direct communications.
- It's very interactive between multiple users within the same meetings.
- Zoom allows each user to customize their own Zoom interface the way they want to use it as a tool for audio, video, chat or Q&A submissions.
- Sometimes video appears choppy or buffers with fast motion content.
- I would like to see different custom layouts for content and live video in the recordings. It's hard to concentrate on a small video thumbnail image.
- I would like to be able to pop-out the video or content windows separately and move around the desktop so I can work in other applications while joined in the Zoom event.
Walk away from your legacy solution and ZOOM OVER TO ZOOM!
Adoption has been phenomenal and the combination of Zoom and Zoom Rooms has been a win for our organization.
Zoom Phone has been adopted by our IT professionals and has allowed us to have robust telephony without the usual hardware, licensing and maintenance that usually comes along for the ride.
- Collaboration.
- Ease of Use.
- It just works.
- Difficulty with confidence settings when using Zoom and PP. This could be user error.
Zoom is a wonderful tool for business!
- High reliability: meetings almost never have issues.
- High quality: video and audio quality are always great.
- It would be great if Zoom users could easily join Google Meet/Hangouts meetings, or vice versa.