The best all-round email marketing and CRM app
- Managing contacts and recording our interactions with them
- Sending regular emails to our mailing list to stay in touch with them and provide educational content
- For automations as part of products and services we sell (onboarding and course delivery)
- The email builder has a lot of customization options when compared with other email marketing apps.
- The automation builder is incredibly powerful, particularly when combined with contact tagging. With 'tag added' and 'tag removed' as triggers for automations, there's huge scope for building automation.
- Forms and landing pages are very useful, especially for list building.
Cons
- My biggest frustration is with the email campaign reports. The UI appears to almost be from a different, much older app entirely. The data I can see about campaigns at a glance is very limited compared to other email marketing apps.
- More flexibility with Zapier would be a real improvement.
- The campaign creation process, although mostly excellent, feels a little clunky at times. For example, when choosing a segment to send to (that includes all contacts with a specific tag) I can't see who is in that segment without a number of additional clicks.