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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(76-100 of 436)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used for our shop and the headless, WordPress plugin is used for product pages on our corporate website. It is used across the whole organization. It helped streamline the company by having all our products in one location, but attaching them to either our shop, our product pages, or both.
  • Fast and reactive customer support
  • Developer customization is top-notch
  • Headless WordPress plugin to create a shop on WP or use it for product pages
  • Rich CMS that is very user friendly.
  • Amazing documentation on procedures...from adding products to webhooks and APIs.
  • The new page builder still needs some work.
It is well suited for companies that want a top-notch shopping experience for their customers. It is great for anyone who wants a separate shop from the corporate website or wants to incorporate a more robust shopping experience in WordPress instead of using WooCommerce. I wouldn't recommend it to small businesses with a small product listing or limited sales since the cost would cut into profit margins.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My business is related to e-commerce, particularly within the retail industry. I manage a large catalog of products with a lot of variations. During my research into software, just two candidates reached the final round: Shopify and BigCommerce. I chose BigCommerce after I read about its capacity for handling larger catalogs of products than Shopify.
  • Managing large catalogs of products
  • Integration with a lot of cool apps for enhancing its core capabilities
  • Huge library of very customizable themes, which by the way, have super-fast page load average times
  • Core shipping rules are not very flexible. If you have complex business rules, you probably will need to pay for an app, which of course exists, but then will take from the total revenue of the business on a monthly basis, since the majority of them are not free.
  • Integration with Avalara Tax is cool, but still you will need to manually enter the right tax code for each product. Imagine the pain for a large catalog of products!
  • You will probably need to pay for a theme from a vendor to get some sort of customer service priority and attention to your particular needs. I'm very sure everyone will have one at some point.
BigCommerce is good for handling large catalogs of products. The search engine is super fast. It is not that good for advanced shipping rules.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce hosts our company's website. We sell instant digital PDF toy plans to a worldwide community of professional and amateur toymakers. BigCommerce allowed us to run on a platform that hosts our digital files. We've been in business 10 years. I originally designed and coded our website because we couldn't find a perfect fit in an out-of-the box solution to sell our digital files. I researched BigCommerce and competitors for several years until we decided to move our online store to BigCommerce.
  • Fantastic, highly skilled and professional 24/7 technical support
  • Willingness to help solve problems and sticking with the problem until a solution is found, which can take several days or weeks sometimes.
  • Extremely reliable platform with minimal downtime.
  • Needs better communication when there's a technical issue affecting stores.
BigCommerce is a perfect solution for selling PDF files. Although I recommend them highly, I do think some knowledge about basic coding such as HTML is extremely helpful. For people who are trying to sell just a few products and don't have a basic grasp of HTML, they may be better suited to an eCommerce solution that's a simple plug and play.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce serves as our company's e-commerce platform.

Our products are displayed and sold via our BigCommerce e-store.
  • Integrate well with many applications (i.e. Constant Contact, WordPress, etc).
  • Provides many secure and relevant payment gateways.
  • Amazing and knowledgeable support staff.
  • Offers an incomparable, all-around cost-effective e-commerce platform.
  • Offer more free template themes that offer a great user experience design.
  • Provide more comprehensive analytics for Abandoned Cart.
BigCommerce is well suited in offering great out of the box themes with easy (limited) customization options.

BigCommerce can improve on bring able to support customized theme template updates so that any customizations aren't overridden/erased for theme updates.
September 09, 2020

The Whole Package

Erick Horne | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We went with BigCommerce to fulfill the e-commerce needs of our company. I found that BigCommerce synced perfectly with our ERP software and that they would work hand-in-hand together. I set up our e-commerce store in no time. As we began to get orders, they synced with our ERP and worked perfectly. Any problem I’ve run into was addressed in minutes by calling their support team. I currently have two Enterprise-level stores I manage and can’t say enough about how simple BigCommerce has made it to manage both of them.
  • Simplicity
  • Customer Service
  • Support
  • None
BigCommerce has plans that work for multiple companies. We currently have two Enterprise stores to meet our needs. BigCommerce also offers entry-level stores for those who are starting out and don’t have the demand for an Enterprise-level store.
Sprout Lady Rita Galchus | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use BigCommerce as our etail selling platform. Big Commerce lets our customers see our products to make fully informed decisions before purchase. It is easy to use and lets people think this one person business has an IT department. Customer Service reps are friendly and helpful. They come up with answers to my questions that help my business.
  • The Sprout House website looks great and functions well on all platforms.
  • It is easy to set-up products and shipping methods.
  • BigCommerce has a variety of payment methods so clients can choose which works for them.
  • BigCommerce makes my clients think I have a huge IT department, even though it is only me.
  • The only feature that did not work well for me was multi-channel selling. It is easier for me to keep the different channels I sell on discreet and not all mixed in with BigCommerce.
BigCommerce is well suited for selling online. Uploading photos and product descriptions keep my site a place to go for information. Because content is king, I like to have people come to my site not only to make a purchase but to use it as a reference point for research and frequently asked questions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It gives us a unique platform for selling our magic shows. Even though it is not in Spanish, it works just as it is expected. All our clients have said to us it looks professional, simple and clean. All our business is based on online selling, so we depend solely and completely on BigCommerce platform. So far we are happy with the service they provide.
  • You can easily create your product list.
  • You can adopt theme templates for free.
  • It has as SSL certificate.
  • You can easily create coupon codes.
  • Setting the tax section can be time consuming.
  • Some links are not customizable in Spanish language, but if you set it up in English you have nothing to worry about.
  • The costumer service is not very accessible, don't get me wrong, they have a fine costumer service, but the hard thing is to get to it. A lot of steps and rounds.
I think it works perfectly for any store that sells physical things like clothes, toys, books, etc. Even some digital downloads, but for shops or companies that sell shows like us, it is a little bit harder to get the optimum configuration, specially when you are starting out. If you can afford to get someone to professionally set and build your store, you'll be alright.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our site is powered by BigCommerce. We were with another company that we had to request updates from and when we got back the updates, there were errors. The people were hard to work with, they didn't seem to care about the errors, and they always seemed stressed-out by having to correct their mistakes. BigCommerce is always supportive. Their customer service & attitude are exceptional & always delightful. They always want to help you resolve anything that may come up. They are professional, kind, patient, and never keep you waiting for very long on the phone. We were able to select the type of site we wanted and it took 1/4 of the time to get it up and going as compared to the other company. The site is secure and (if you want) they assist you with your business transactions based on relationships they have made.
  • They make the development of your site stress free.
  • They give you tips on how to increase and improve your business traffic.
  • They are always willing to talk to you and they keep you informed about what's new on their platform.
  • Always someone to talk rather quickly
  • Your site never goes down--always reliable.
  • Usually, you can always recommend some improvement for a company, but with BigCommerce I can't even think of one.
We can be self-sufficient in making changes any time, any day, no waiting. We can ask questions and get answers quickly--no waiting. They support any questions you have and recommend other companies that can help you (for example, if you want a pop-up that captures email addresses that offer customers discounts).
Johan Watson | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
We use BigCommerce as our online retail platform.
  • BigCommerce is an easy platform to use.
  • BigCommerce comes with apps that a person can use for marketing and all other things.
  • BigCommerce needs to get decent themes. The company lacks in this area, and cannot compare against Shopify. If a person looks at the themes that Out of a Sandbox and Pixel Union design for Shopify, a user can then understand why Shopify is rated the number 1 E-commerce platform. BigCommerce made news with Pixel Union, that they will design brilliant themes for BigCommerce's platform. About a year later, it seems that Pixel Union is not really interested anymore in the BigCommerce business after designing a few themes.
  • BigCommerce also lacks a lot and is far behind other shopping carts when it comes to SEO.
  • The BigCommerce product option app is very basic and is only good enough for a chicken farmer in Zimbabwe, as it can only do very basic stuff.
  • BigCommerce, previously known as Interspire, lacks a lot of good international apps that can be used internationally. This Aussie platform only caters to the US most of the time.
  • Payment gateways. Again, if you are in the US this platform is okay, but for the rest of the world it lacks good payment gateways, like for South Africa.
BigCommerce is a good platform if you want to do basic stuff and are selling a few items. If you want to run a decent shop and want to have the latest apps and the best integrations with themes, then Shopify is the answer.
Score 10 out of 10
Vetted Review
Verified User
We were looking for an additional sales channel to help us grow from being just an Amazon Prime seller.
  • Great set of e-commerce tools
  • Easy setup of an online store
  • Great set of customization tools e.g. themes and apps
  • Diverse set of payment processing integrations
  • Search engine friendly URLs
  • Superior customer service to that of Shopify
  • Easy to import store from Shopify
  • More options for shipping and shipping tax calculation
  • Better tools to communicate with buyers would be nice. Perhaps a built in messaging system?
  • More control over content on the one page checkout please
I wouldn't recommend BigCommerce to a competitor as I like to have an unfair advantage. I used to use Shopify but found that they like to treat their customers like children. I moved over to BigCommerce and have found that it is a grown-up platform for grown-up professionals.
Ryan Grover | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use BigCommrce to host my custom gaming controller website. It is used for marketing, order fulfillment, shipping and as my storefront. BigCommerce also provides us with abandon cart notifications, promotions, emails, and analytics.
  • Ecommerce - great and user-friendly store front
  • Integration - vast library of integration options
  • Shipping - many shipping softwares and carriers
  • Product information - many fields for the most detailed information
  • Fast websites - fast load times
  • SEO - preprogrammed SEO fields
  • Promotions- need more options for discounts
  • Manager mobile application- needs a mobile application to manage your store
It is most suited for eCommerce / shopping cart type websites as intentionally built for it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is the platform used for my personal online store. It is also the platform used at a local business whose ecommerce I manage.
  • Professional looking templates
  • Great analytics tool
  • Good product inventory management
  • Invoices don't look the best
  • Their app is a little clunky
  • Advanced pricing not available on the variant level
Very likely to recommend. Initially set my store up on Shopify since it was a very small fledgling business. I thought Shopify would be better since BigCommerce to me was more suited for the big guns. I was wrong! BigCommerce's free online store templates look much more professional than Shopify, and it has superior SEO capabilities, invoicing, and analytics.
August 18, 2020

Happy at home!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use BigCommerce for my retail website. I use it because it networks great with Square for deducting daily sales right from my website inventory.
  • Customer service has been excellent the few times I've had to call in.
  • I have expedienced very few problems in several years of service.
  • The behind the scenes admin operations are very easy to use and figure out.
  • I'm happy with my service and have no complaints.
I have been provided with a well built site that doesn't have any downtime and functions almost flawlessly.
Linda Schnabel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce hosts our store. It is the basis of our organization.
  • It provides a modern, high end look to our storefront.
  • It does a good job of managing orders.
  • It has good search functions.
  • Very good support staff.
  • There is not a function to save the customer's credit card info.
  • It is not easy to take an order for a future delivery and then be able to charge the customer in the future when one ships. We ship out further than 30 days in some cases.
  • The email part of BigCommerce, including sending notes to the customer, needs work. We have a separate email service in place.
  • The one page check out page needs more versatility. It can't be edited very much at all.
It has a wonderful ability to break down products into categories although I don't think it allows sorting by size. The product pages are great - top notch look and usability.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our site is a secondary income stream for our manufacturing. The site is required to fulfill the following roles in our business: Reception, Sales, and Bookkeeping. The beneficial roles covered include marketing and shipping manager. The costs of these roles over a year compared to the site that works 24/7 with no holiday or sick pay determine the return on investment and on that basis, we are so ahead of the game.
  • The confidence gained from having a support team who are so friendly and helpful is number one for me.
  • The ability to go as shallow or deep into marketing as needed for each product is a powerful tool.
  • The User setup allows for each person to contribute while security is maintained through their User status and allowances.
  • Connecting other helpful apps after BigCommerce has done the troubleshooting is appreciated.
  • BigCommerce has always looked after me, so no complaints.
  • I don't expect perfection but am comforted that a team of experts is always worrying about the improvements so I don't have to.
I believe those with real-world business experience have the most to gain because of the many tools BigCommerce provides for listing and promoting products. To inspire customer loyalty while also providing considerable demographic data for no additional cost is amazing. With BigCommerce, the more time you invest, the greater the rewards.

I would like to see a model for selling services like bookkeeping as currently, it's only selling products or stand-alone e-publishing works.
August 06, 2020

BigCommerce is a SCAM

Score 1 out of 10
Vetted Review
Verified User
I signed up for BigCommerce towards the end of May 2020. When speaking to a sales representative, this platform was going to be so easy to use, and I was going to have an amazing looking website, and it was going to save me and my company money. Sold! So I signed a contract to start working with them. I then started with buying a template, and quickly realized that with me using their platform, my website was going to look bad. I reached back out to BigCommerce, and they recommended me to reach out to one of their certified developers. After spending a whole week and talking to over 20 different people, the cheapest I could get anything done was for $50,000!! So much for being "easy" and "saving money." Also, they sell you on that they have all these apps, but what they do not tell you, that a lot of the apps cost an extra 150-300 a month. We finally found a developer that was within my budget, and they recommended using WordPress/WooCommerce. I came back to BigCommerce and said we were moving to a different platform. They came back and said I owed $15,000.00 to break my contract (even though we have no website, and it's only been active for less than 3 months). Pretty much BigCommerce is selling a bad product, that you need to pay someone 50K to make it look good. DO NOT GO WITH BIGCOMMERCE. I have had a much better experience with Shopify and WooCommerce. I would recommend either of those before BigCommerce.
  • They are good at selling you.
  • Great at getting you to sign a contract.
  • Great app selection you need to pay for.
  • Price.
  • 3-year contracts.
  • Ripping off small businesses during the pandemic.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to offer digital sheet music downloads to customers interested in learning and performing the music of Lindsey Stirling. I personally run the website and store and take care of all customer service. I have a couple of other website people as users, but I only use them when necessary.
  • It's easy to give refunds.
  • BigCommerce is easy to learn and use.
  • When we changed the domain to lindseystirling sheet music.com after having a bigcommerce.com website name, there was no way to forward the old domain to the new one. We lost a TON of traffic and years of accumulated traffic, which meant the new website wasn’t as searchable. We lost a lot of money due to this.
  • Sometimes the system logs out in the middle of uploading a digital file, and I have to start the upload over.
It’s been great as a platform for our digital media, as it pretty much runs itself, since we don’t ship anything. I appreciate the analytics pages. Customer service has always been top-notch. Whenever I’ve struggled with an issue or problem, the BigCommerce employees have been friendly, knowledgeable, and helpful in assisting me to figure things out or get issues resolved.
July 08, 2020

Love BigCommerce

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use BigCommerce for my online store. I make customized items like tumblers, T-shirts, and more. I am the sole owner and operator of the store. I use it to display my items for sale.
  • Multiple themes to choose from with many editing options
  • Offers apps to help keep track of shipping, taxes, and more
  • Beautiful professional style websites
  • It's quite a bit of a learning curve when transitioning from a simpler web developer.
  • Some of the "upgrades" are very expensive for some small business owners.
BigCommerce is great for online stores, even with the select themes there are so many ways to customize them to give them your own look, plus you can upload your own for your unique store. I highly recommend BigCommerce for online stores. I really don't know of a way it would be inappropriate as I only use it for an online store. It's just a steep learning curve transitioning from a lot of the simpler web developers.
Drew Supernor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We started using BigCommerce when we were looking to set up our own internal online store rather than sourcing it to a 3rd party. We use it to sell team merchandise such as apparel, novelty, jerseys, as well as authentic game-used and signed items. We had a killer promotional night this past season in which we rebranded ourselves the Springfield Ice-O-Topes. BigCommerce allowed us to sell jerseys to 10 plus countries as well as 40 states. It has allowed us to get our gear out into the community without individuals having to purchase their gear in person at a game.
  • The abandoned cart feature has been really helpful and time-saving. Before upgrading to plus, I would manually reach out to individuals who had abandoned carts to see if they needed any assistance or to remind them about their cart. Now I don't need to do it as the abandoned cart feature does it for me.
  • Love the integration with Shopkeep, which is what we use as our in-arena POS. I create items there and are very easily able to integrate them into BigCommerce only having to make slight changes before making a product live on the site.
  • I like customer analytics. I'm able to see which customers are spending the most money as well as how often they are spending. I've typically reached out to the individuals who've spent the most at the end of the year and give them a coupon code for a % off future purchases as a thank you for their support.
  • My main concern has been regarding fraud purchases using stolen credit cards. It seems like there are individuals who test one card after another all hours of the night at times. This results in me getting hundreds of emails saying products are out of stock or low inventory as they are attempting to buy expensive products that there aren't many left off. It's been very annoying at times.
  • I think there could be some tweaks to the analytics where you can get a better breakdown of what you're looking for.
I would highly recommend using BigCommerce. For our professional sports team that sells team merchandise, BigCommerce has worked extremely well and is very reasonably priced when starting out. I've actually recommended BigCommerce to a couple of other teams that have reached out about our online store and who we use. For anyone selling any kind of product, I believe BigCommerce would work very well. It has also allowed us to take preorders for products with high demand so that we have a better idea of how much to order or so you can start getting cash for the products before they arrive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We sell merch to our online community. Our online community is from all parts of the world, so having an online-based store really helps with connectivity.
  • Answering questions.
  • Being available to answer questions 24/7.
  • Web store themes are really professional looking.
  • Link between Square and BigCommerce is currently broken.
They were amazing when I was setting up my account, always available to answer the phone and answer any questions.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BigCommerce is being used by my company as our sole online presence and very important e-commerce portal. In many ways, our BigCommerce website has become the center of our business and marketing life. Currently, everything is geared around making sure the website is up-to-date and accurate, and all other systems then fall in line with it--not the other way around, which is how it was in the past.
Our website is the 'shop window' to the world, and although most international sales are not made using it, the successful way it works means we get seen by a large number of people in many countries.
  • It is a great system to use out of the box. It's fairly easy to learn how to use, and has a speedy operation for updating and day-to-day maintenance.
  • The wide variety of options for themes is excellent.
  • It is also very scaleable, so that you can start in a controlled way and progress to a very comprehensive set-up
  • It has been such a success for us, as we have seen web-sales double in two years, and this is now five times higher than our previous e-commerce website.
  • I find managing the home page to be a bit bothersome, as in some ways this is the main area where some specialist assistance is required. Some places are editable by an average user, but not all, and this is frustrating.
  • Additionally to the above, the home page is not found through the usual 'web pages' route for maintenance, or via 'storefront,' it is found in marketing, which is a complete mystery to me whenever I go looking for it.
  • Also, the home page options are really limited to flying banners (very good if you have few products and want it jazzy) or static pods (ok but not very modern) the various theme options give a fair degree of choice, but you still end up thinking. I wish I could just edit this home page as simply as the other web pages
It seems very suitable for most applications with few products or designer items. The banners and themes give great views to visitors to your site. If you have lots of products like Wardsflex, using the pods seems to be the best way to present them to give purchasers quick access to a particular area of the shop.
I am unable to advise where it would not be appropriate, as I have not found this scenario.
Magnus von Brömsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been an eCommerce consultant for a long time. I started with Zen Cart then to Magento and PrestaShop. To make better advice to my clients (and learn new things), I started my own web store, as a hobby project. First on Shopify, but after a few months, switched to BigCommerce.

As a frontend developer, I really like the way all the templates files are organized in BigCommerce. It's a straight forward job to move things around, and by using the barebone theme Cornerstone, all the functionality is already in place. The Twig template system is good, but Shopify's Liquid templates are a tiny bit more readable for me.

The support is great: quick, correct, and friendly response. BigCommerce is also very open about development and listens to the users/developers. I really like their Town Hall meetings.

Handling orders and products is very easy and intuitive. Handling orders involves two clicks: capture the payment and ship the order. This can be done on several orders at once. What I miss are some ready-made apps that solve some issues for shipping from and within Sweden.
  • Theme development
  • You can run a local version of the store for development
  • Tier pricing out-of-box
  • Good price model
  • Very good technical SEO
  • Lazy loading of images (with Cornerstone)
  • Better e-mails design
  • Custom tracking link for shipments
I would say that BigCommerce is suitable for most consumer products. For my store that sells physical products (nicotine pouches) with tier prices (1, 5, or 10) it fits perfectly.

I don't know how well it suits if you sell services.
William Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
It is used to host our e-commerce platform for our retail store. We use its website templates, third party channel integrations, and plug-ins for shipping, marketing, etc.
  • Third party marketplace integration
  • Platform stability & reliability
  • More control over some aspects of the website template such as size of the carousel
  • Support more marketplace channels
Excellent e-commerce turn-key solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize the Big Commerce Platform for our website, Their platform, and their partner's applications help my website to improve and be managed effectively without any coding. The customer service is great, they are willing and capable of helping with any problem. They also have more technical help if we need it. They also have a blog and community where you can find help for more technical issues.
  • Very or no maintenance
  • Great service
  • Reasonable pricing
  • Well protected platform
  • Our website has never had a problem since I began using Big Commerce.
  • They have a monthly webinar that they use to announce new additions to their service.
  • New partners the they involve in more development.
  • Follow up with your request.
Any concern, or problem for us they are willing to help. You get less time to spent and you have more time to do more for your business.
Katie Rose Alford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company wanted an online platform to sell our product. Big Commerce came to the rescue! I had absolutely no experience with website building, SEO, etc and this platform made it so easy, our sales have grown drastically every year. Thank you BC!
  • Excellent at SEO and Organic search results works with a variety of SE and made it so easy to integrate with other large platforms such as Amazon, FB, etc.
  • Easy to customize with Wordpress and it walks you through the steps. Online Selling made easy by BC!
  • Their support staff is excellent and allows you to integrate live quotes from various shippers, set up where you want to sell, integrate Google ads, etc.
  • I would like to see a promo code for products that allows you to combine quantities form the same product group for discounted pricing.
  • The ability to see if a guest account has ordered before if possible?
  • Honestly this platform is incredible.
Well suited for any company that needs an online store to sell products with a checkout page. I would not recommend for a store simply with just a contact page. If you need to be able to allow your product to be customized and/or purchased online this is the right platform for you!
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