ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Automated workflow (215)8.181%
- Product usage (215)8.080%
- Customer health scoring (220)8.080%
- Dashboards (217)7.171%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
110 people also want pricing
Alternatives Pricing
What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar Customer Education LMS
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.8.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(306)Attribute Ratings
Reviews
(26-50 of 222)Companies can't remove reviews or game the system. Here's why
September 18, 2023
ChurnZero is a CS Must-Have.
- Positive: Customer Health Tracking.
- Positive: Segmentation based on key, to us, attributes.
- Negative: Some custom fields need to be created by CZ staff (e.g.: aggregated).
August 30, 2023
ChurnZero is Awesome!
- We have historically low churn due to proactive outreach around risky components
- We leverage a free to paid upgrade experience through ChurnZero
- ChurnZero allows real-time ability to slice and dice customers based on product usage or lack thereof helping us make product decisions for our roadmap
August 29, 2023
ChurnZero or Churn"Hero"
- Identifies at-risk customers.
- Automated task tracking and personalized communication.
- Insights into customer behavior.
- ROI
- Tracking of customer sentiment
July 12, 2023
Customer Churn-Automated
- Automation
- Time Savings
July 10, 2023
CSMs love this and saves them a lot of time!
- Better overview of clients means better retention
- Churn score allows you to forecast possible cancellations
July 10, 2023
ChurnZero: The Game-Changer for Customer Success
- Positive: Consistency in process
- Positive: Renewal & sponsor tracking
July 07, 2023
Love ChurnZero!
- Helped us scale our CSMs account load by 10 to 15 percent so far
- Helps align our onboarding team with company objectives
June 20, 2023
ChurnZero is awesome
- increase in platform usage
- strategic focus on where customers are using the platform
- less wasted CSM hours
June 20, 2023
A CRM with Smart Automation and Easy Integration
- It gives an overview which we need to analyse on yearly or monthly basis which help us to make strategies to manage the customers accurately.
June 01, 2023
CS Hub, Easy Implementation, Great Customer Support
- Huge time savings for CSMs to log activities
- Able to see exactly which areas we need to focus on based on key milestones in the customer journey
- ChurnZero has increased the effectiveness and efficiency of our interactions with customers.
- ChurnZero has increased our ability to effectively track customer renewal and churn.
May 29, 2023
ChurnZero review
- This question is above my paygrade
- ChurnZero has transformed our NPS strategy, helping us get in front of unhappy customers faster
- ChurnZero has reduced confusion and data cleanliness issues across our CS org
- Their customer support has helped us implement and get up and running with Churnzero in excellent time.
May 02, 2023
Great product for bringing more value to your customers through better management at a fair price
- Better visibility of customer health across the organisation
- Better ability to react to customer sentiment or behaviours
- Improved standardisation of experience for customers
- We've only just started using ChurnZero in the last few months so we don't have complete visibility into the impact on ROI yet but I can tell this will greatly help prevent churn and have a positive impact on ROI in the long run.
April 06, 2023
ChurnZero makes your day to day a breeze!
- Positive ROI
- Positive impact on Client Relations
- Positive impact on internal tracking
March 27, 2023
Good system that helps you do more with your customers
- More accurate forecasting
- Predict which customers are likely to churn ahead of them communicating to you
March 27, 2023
Intuitive and Informative!
Score 9 out of 10
Vetted Review
Verified User
- Excellent insights regarding CS management
- NPS program improvements
March 06, 2023
Great Product
- Ability to track at risk clients
- Ability to segment and strategize outreach strategies
- ability to prevent churn
March 04, 2023
Overall best Customer Management / Growth software
- None!
March 03, 2023
Zero to worry about with ChurnZero
- CZ has allowed us to be much more diligent with customer awareness, through various correspondence options. Customers love to be in the know.
- Knowing when renewals are coming and being able to plan, forecast and be proactive.
- Looking at the metrics for healthy accounts and using the logistics to make other accounts healthier.
February 15, 2023
CSM Review
- overall customer visibility
- health scores
- nps
February 14, 2023
Churn Zero is the best assistant
- We accomplished our objectives 2022 in terms of client's retention thanks to CZ
February 08, 2023
ChurnZero - the best CRM tool out there
- Has led to us understanding our customer more in terms of usage and when it is low in an area
- It has enabled us to be more efficient as an NPS survey is sent out every quarter automatically .. giving us vital feedback on the product and team
- We have been able to cut churn by over 3% due to understanding where they may be needing extra help e.g. engagement adoption