TrustRadius
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.https://media.trustradius.com/product-logos/t2/yY/ZDZ9IZQ74Q39.PNGFormstack: Easily Build Complicated FormsWe use Formstack in all 6 schools and at all levels of Administration. We use it for simple tasks like surveys and minor purchases, to complex forms like a 20-course, logic based summer program. We integrate with Google Drive, Authorize.net and a few other components. Its helped us move off of paper, reduce the need to collect cash, and automate many processes. We use it to build Help Desk tickets, and trigger workflows. We have nearly 300 forms, with approximately half of those active at any given time.,Conditional Logic: Formstack beats most form editors when it comes to "if, this, then let that happen" Integrations: Formstack integrates with a ton of third party applications, and if Formstack doesn't directly, then its Zapier integration probably does Embed: while its not the prettiest form output, it does embed nearly anywhere,Buggy Updates: Formstack tends to make on-the-fly updates that break features. We run into this about once a year Appearance: the forms are starting to look dated compared to some of the competitors (looking at you, Typeform) Dynamic Data: passing data from one field to another is not-exactly doable Paid Add-Ons: the price for Formstack is already an arm and a leg; the fact that they have additional monthly paid add-ons is frustrating User Limits: user accounts barely do anything outside of 'view/edit' permissions, thus the low volume allocated seems a bit greedy at $10/user/mo for more,6,Authorize.net Google Drive Web Help Desk Zapier,9,For us Formstack is about efficiency and the user experience. We've practically stopped collecting cash, which was a big ask for the hundreds of families that felt like we were constantly asking for money. Instead, they can pay with a form, quickly and securely online. We're working on becoming PCI compliant, but Formstack is not natively compliant and frustratingly only supports Stripe for guaranteed PCI compliance.,Employee Surveys Customer Surveys Research Studies,8,Yes,Collin is an amazing upper-tier agent and will on occasion send your support request straight to the development team; or atleast give you an inside look at what's going on. I like him because, A) he's been there for a long time and knows what he's talking about, and B) doesn't let me feel like my tickets in a black hole.Formstack is a Game ChangerFormstack is used across our entire institution. Its uses vary from event registration to lead generation, data collection, applications and more. Departments who get the most use of Formstack are marketing/communications, alumni relations, fundraising, admissions, and human resources. As a preK-12 school, Formstack has saved countless hours for several employees as we have eliminated many paper forms. The convenience of being able to submit a form quickly at any time of day is also a great benefit to our users.,Easy drag and drop form-builder Share links that allow anyone without a login to view the data in real-time Customizable notification and confirmation emails,More visual reporting in the submissions Would like an easy way to batch send pre-filled forms (name, email, etc.),10,Google Sheets Paypal Pro Constant Contact,9,Customer Surveys,9,No
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Formstack
126 Ratings
Score 8.2 out of 101
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Formstack Reviews

Formstack
126 Ratings
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Score 8.2 out of 101

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Score 6 out of 10
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Support

8
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Cassie Dull profile photo
September 21, 2017

Formstack is a Game Changer

Score 10 out of 10
Vetted Review
Verified User
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Support

9
Formstack has awesome support! They are always quick to respond and genuinely care for their clients' success. They will work with you to find a solution or let developers know about your feature request. There are a few things on the feature request forum that I wish they would implement sooner, but I am at least grateful that they give clients a space to voice their ideas and take them into consideration.
Read Cassie Dull's full review

Feature Scorecard Summary

Survey templates (50)
7.7
Themes (54)
7.0
Custom logo/branding (55)
7.6
Changes to live survey (50)
8.6
Question design help (1)
8
Multiple question types (55)
8.5
Survey logic flexibility (55)
8.2
Response tracking (1)
10
Data export (56)
8.6
Standard reports (53)
7.9
Custom reports (46)
7.5
Analytics (1)
10
Access controls (53)
8.3
Compliance (47)
8.5
Vendor-offered crowdsourcing (1)
8
Respondent restrictions (1)
8

About Formstack

Formstack is a cloud-based online form building solution designed to help organizations build powerful web forms without any coding knowledge.

The form builder serves over 500,000 people in 112 countries. Users can embed mobile-friendly forms on their websites and social media profiles to capture leads, gather feedback from customers and employees, collect online payments, and much more.

The platform integrates with over 50 web applications, including apps for CRM management, email marketing, payment processing, and document management.

Formstack offers a specialized Workflows product that helps users turn time-consuming processes into seamless digital workflows. Users can track their workflows across departments, and use special analytics tools to identify system and communication bottlenecks.

Other product offerings include conversion rate optimization tools for marketers and HIPAA compliance for healthcare and HR users.

Formstack Features

Survey Format & Appearance Features
Has featureOnline surveys
Does not have featurePaper surveys
Does not have featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Does not have featureSingle page survey
Has featureProgression bar
Has featureResponsive design
Survey Content Features
Has featureMultimedia content
Has featureDrag-and-drop editor
Has featureChanges to live survey
Does not have featureQuestion bank
Does not have featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Does not have featurePiping logic
Does not have featureRandomization
Survey Reporting & Analytics Features
Does not have featureResponse tracking
Has featureData export
Does not have featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Does not have featureAnalytics
Survey Integrations Features
Has featureCRM Integration
Has featureSocial media integration
Has featureE-commerce integration
Does not have featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Does not have featureEmail distribution
Has featureCross-channel distribution
Does not have featureCustom survey URLs
Has featureEmbeddable surveys
Does not have featureSite intercept surveys
Has feature360 Degree feedback
Has featureAnonymous responses
Does not have featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Does not have featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Has featureCompliance

Formstack Screenshots

Formstack Integrations

Act-On Software, Authorize.Net, AWeber, Batchbook, Box, Campaign Monitor, Capsule CRM, Chargify, Constant Contact, Dropbox, Drupal, Dwolla, Emma, FirstData, FreshBooks, Google Analytics, Google Drive, GoToWebinar, HelpSpot, Highrise, HubSpot, iContact, Infusionsoft by Keap, Mailchimp, OneDrive, Pardot, Pipedrive, Slack, Stripe, Trello, TypePad, WePay, WordPress, Xero, Zapier, Zendesk, WebMerge, BriteVerify, Amazon S3 (Simple Storage Service), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Amazon S3 (Simple Storage Service), Amazon S3 (Simple Storage Service), Beanstream, Email Center Pro, Microsoft Excel, Facebook, Gmail, Google Calendar, Google Contacts, Google Sheets, PayPal, PayPal Payflow, PayPal Pro, QuickBooks, Salesforce, Salesforce Desk, Salesforce Marketing Cloud, Twitter

Formstack Competitors

Wufoo, SurveyMonkey, Typeform, JotForm, 123FormBuilder (formerly 123ContactForm), 123FormBuilder (formerly 123ContactForm), 123FormBuilder (formerly 123ContactForm)

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No
EditionPricing DetailsTerms
Silver$39All Base Features + 5 Users
Gold$99/moAll Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + 100 Forms + 10,000 Submissions + 10 Users
Platinum$249/moAll Base Features + Facebook Tab Embed + Salesforce & HubSpot Integrations + Priority Support + 1,000 Forms + 100,000 Submissions + 25 Users
Bronze$19/moAll base features + 1 User

We also offer a variety of Add-on features: Workflows, Conversion Kit, Portals, Approvals

Formstack Support Options

 Free VersionPaid Version
Email
FAQ/Knowledgebase
Social Media

Formstack Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Mobile Web
Supported Countries:All
Supported Languages: Albanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese