TrustRadius
Zoom is a unified communications platform primarily known for its use as a web conferencing tool. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.https://media.trustradius.com/product-logos/X0/J2/JJQC92U6VWBP.PNGOne Zoom to rule them all.Zoom is used by everyone in our company as the primary communication tool. We use it for almost 100% of our meetings. The problem that Zoom addressed was that before, we had an video conferencing system that was very problematic. We could not rely on this system but with Zoom it's kinda [set it] and forget it for the most part.,I am really happy with the Zoom web extension for Google Calendar. I find Zoom very stable compared to other video conferencing systems I have used. I have been an "IT person" for several years and I would say that's it's the best video conferencing solution I've come across. I find that setting up a Zoom Room is a very easy thing to do from a hardware perspective. I like the ability to update Zoom software from the Zoom admin console.,I would like Zoom API support to be more helpful than it currently is. Zoom usage and support in China could be better.,10,We have a reliable video conferencing system. We have been able to cut back on travel because of Zoom.,I love how we have set up Zoom Room at our company. We used a third-party called Munki to image our machines (before APFS days) and have set the machine reboot, update, screen settings, etc. The only thing these machines do is run the Zoom Rooms software. I have personally set up all of the North American Zoom rooms. I think in the beginning it was very challenging at first but once I got into a flow it was like running a conveyor belt. Now the only thing that I check with the Zoom Rooms is if the iPad Zoom Controller/Calendar and the Zoom software on the Mac minis is up-to-date.,FuzeIt just works... really well.I lead the engineering team that implemented Zoom to deliver all of our Virtual Instructor Led Training (VILT), which drives over 70% of the company revenue. Zoom represents a significant improvement over the previous solution we had in place from all perspectives, including the learners, the instructors, service desk, and administrators. It just works... really well. The APIs allowed us to easily integrate with our user portals and back-office systems.,The overall user experience is simple and intuitive. Audio and video quality never fails. There are a number of features that help the user stay engaged. It just works...,Setting up conference rooms independent of the user. For example, we set up classrooms and then assign instructors to them. Provide a staging environment where we can test our integration before pushing the changes to production.,10,NPS score improvement. Less customer issues. Easier to setup virtual classrooms.,Allows for the instructor and learners to easily engage. Overall audio and video has been excellent.Zoom ReviewIt is being used across the whole organization, for meetings and distance learning classes. Our Admin Department meetings are also done through Zoom. It allows for less travel time and helps to save money. It is used for remote teaching so instructors' lessons can be shared at several locations. It is also used for remote workers and the like as well.,Easy to start a meeting. Capability to integrate with calendaring services. Integrates with many other apps such as Kaltura.,Communicate more about new features that are available,10,Cost savings on travel have been positive. Difficulty when using or displacing legacy equipment. Improved collaboration with remote employees.,It's inexpensive to build a video conference room. IT people can create their own rooms.,Polycom RealPresence Group Series and BlueJeansZoom - Bringing Video and Audio Quality to the Next LevelZoom helps us deliver IT and Business virtual training courses to students globally. We use it across the organization for this purpose.,Reliable video and audio. Easy to use - "it just works". Zoom provides a great partnership, ensuring your solution works well.,A simple optional walk-through when you begin a meeting where new features can be introduced. This would ensure users understand all of the new features. Additional chat management features to ensure large or small sessions have an interactive chat experience without distracting the meeting facilitator.,9,Improved customer feedback on virtual meetings. Increase our positive feedback on video and audio quality.,Cisco Webex Calling and SlackI Love the Zoom ExperienceWe use Zoom with multiple customers, FAA, and within GDIT. Zoom Rooms and webinars are the primary use. We are in ground breaking implementation with our customers.,The DTEN is an outstanding use case of Zoom video in small to medium environments. It just works! Easy to set up and use with nice and easy mobility. Makes remote working easy, increases productivity and collaboration between teams.,Need all the features to work in a Fed Ramp certified environment. Improve on the delivery time of the DTEN 75.,10,Zoom has absolutely increased our UC tool kit. I love the product. Extended out team's remote capabilities.,Rooms that are fully established as Zoom Rooms are great with constant positive end-user feedback. We do have challenges integrating with legacy VTC systems. These challenges are on the VTC side, not Zoom issues. Challenges with Fed Ramp integration in Zoom Rooms can be challenging with some features not available yet. Overall, Zoom Rooms just work.,Zoom ReviewWe use Zoom for daily meetings with remote, international and collaborative teams. As IT personnel, I use Zoom for screen-sharing and remote control. This is especially useful for me when users are working from home and having difficulties connecting to a VPN or certain internal tools.,Helpdesk support for administrators. Ease of use. Webinars and educational opportunities.,Remote control through screen sharing. Timed recordings would be a great tool. Sometimes I need to initiate a Zoom meeting early in the day. I wish I could set up a 'Start Record' time.,10,Positive: Communication and team-building, even without being in the same physical area. Negative: We sometimes have meetings that continue on and are drawn out with irrelevant information due to the ability to share data and/or sidebars.,I have had a great experience with Zoom Rooms. They allow me to expand my reach and ability to help users to the masses through Zoom room training sessions and meetings.,SkypeAn Honest Zoom Review from a Potential CompetitorMy organization is standardized on WebEX, but I often use Zoom when dealing with customers and partners. I think that the organization rushed into deciding on WebEx, and I think Zoom would have been a better option.,Meetings start quickly - efficiency is huge when multiple users are (potentially) wasting time. Screen sharing - the soft codec makes screen sharing quick and easy. Green screen - video-friendly background options integrate well. I'm seeing a lot more of this.,Integration with predominant control system platforms- AMX, Crestron, Extron. Retroactive integration with existing room systems. Analytics software prevalence or integration - RMS, Fusion, Global Viewer, Utelogy, etc.,8,Negative - Neat is replacing one of our products. Negative - partnering with our competitors. Positive - utilizing the JBL PSB-1 soundbar. Positive - contributing to the VTC familiarity in the higher education market.,Crestron MercuryZoom ReviewI've been working with Zoom to implement Zoom Rooms using existing Polycom hardware. Overall, I have found the experience smooth and their support outstanding. We are using the Polycom trio 880 as well as the group 500 system in our larger conference room. We are exploring the use of Zoom phones with these devices as well.,Customer support. Technical support. Zoom offers a trial period.,Written documentation for end-users to complement the great videos.,9,To soon to answer, but I feel it's a good implementation.,Skype for Business (formerly Lync)My Zoom ExperienceWe currently use Zoom with our talent management department with HR. We deployed Zoom to provide easier access to leadership development content while reducing cost and speed to market.,Simple click and join. Regardless of the technical acumen of a person, they can use Zoom. Clarity of audio and video without drops. Using other products I find myself getting kicked out of the service. Not with zoom! Virtual backgrounds are great! The help bridge a quick connection with end-users.,I have end users dial into a Zoom meeting, and I cannot see them be added to breakout rooms. Makes for a poor end-user experience. If you sign in twice as the host to the same meeting, you cannot launch polls. This is very frustrating.,10,Reduction in travel costs associated with instructor-led training. Increased face to face collaboration among team members in different business functions. Created outsiderness for those with low bandwidth issues.,SkypeZoom proves to be a great solutionWe have 5 campuses across 2 counties, and Zoom helps keep our employees connected without having to leave our desks. It is also being used by our faculty who teach online for office hours to help students with coursework.,Easy to use - We can get someone into a meeting from anywhere in less than 5 minutes. It just works - We have staff who use a wide range of platforms and Zoom works with them all. There is not a better distance collaboration tool on the market. We can work together from miles away and feel like we are in the same room.,Better integration into a learning management system.,10,The savings on meeting travel and the savings to our students who are distance students is immeasurable.Connect with your team throughout the globe!We use Zoom as a way to integrate incoming team members to our organization. We also do remote conferencing and workshops, which we use Zoom to coordinate multiple people in different locations. It has been a great tool for us to connect with professionals in our field over great distances. We are a rural organization and this helps us to stay connected.,Training,Coordinating our schedules is very easy to do with Zoom. Video conferencing with multiple users is extremely easy to use and view. Sharing screens and documents is super useful.,Helping people use it for the first time is a bit time consuming. Sometimes the emails for scheduled Zoom calls do not come in or the conference number doesn't work. Having a side chat session that is easy to use would be helpful.,8,We have not had any issues with negative impact on our objectives.,GoToMeeting and Google Hangouts,PowerSchool Student Information System, Google Classroom, EdmodoZoom is going to take over!Zoom is so simple and breaks down the barriers for UC within our organisation. Traditional video conferencing has been difficult to get right and the lack of cross-party calls has been problematic. Being able to collaborate with external partners without pre-testing and integration is a game-changer. Really looking forward to the multilingual support and what else Zoom is going to bring. Keep it up!,Cross platform calling One-touch to join Screen share,Enable a browser function for Zoom Rooms,10,Many people who used to hate video conferencing are using it now which is really a selling point. Makes my job easier.,Zoom Rooms are easy to use, but the lack of browser is a cause for concern as it needs to have this to compete with Surface Hub.,Zoom is great!Zoom is being used in all of our conference rooms for remote and local meetings. It hasn't seemed to have any issues so far it has been very easy to use and training people how to use it has been a breeze. This is our first year using it, but as of now, I love it and glad we switched to Zoom. Our whole company uses it and even employees have said it is super easy to use and they love it,Very user-friendly. We have a lot of people that aren't tech savvy, so having a product that is easy to use is great. The layout is great. Very straight forward and to the point. We use iPads and employees love the new tech. We like it more than BlueJeans! The remote login support is icing on the cake!,I am still new to it and haven't come across an issue that is worth mentioning.,10,Saving money. Zoom being user friendly has made employees very happy. Being able to remote into a computer has been awesome!,Very easy to use and the transition into using Zoom Rooms has been very easy across the board with no issues so far.Nice way of capturing Customer feedback and importance of surveyZoom is our app for all video conferencing calls across the organisation. We also recommend our clients to use Zoom if they are flexible enough to use it across the country. There is no need to dial any specifics, they can just click the link and they're in!,Amazing connectivity never dropped out of any calls so far Very robust and flawless tool Great video conferencing tool and highly appreciated by all our organisation and recommended to lot of our clients,The screen should be able to display the check-in details which is missing as of now and shows only on controller or scheduler The Zoom Rooms could have more MDM option to operate and use a single way to update all the zoom rooms devices to same version of Zoom More improvement on alerts and Zoom Room status displayed and able to control through the Zoom Room status dashboard to rectify the issues or set the status as solved,10,The client calls are way more easier to be done with Zoom. The no registration allows anyone to join the call i.e. client calls if they do not want to register but still connect to the call. The always Zoom on options allows pairing with our clients and the screen sharing and controlling are very good. It would be a little better if the remote control and pairing machines improved so that our organisation can use it for paired programming.,All our meeting rooms are equipped with Zoom Rooms and the devices we use are Apple devices. The experience with Zoom Room videos and camera connectivity has been good too. The always on [feature] is very helpful for our client calls and pairing across other office team members.,Zoom for collaborative teamsZoom is being used by our organization for team meetings and for webinars. It solves the business problem of enhanced communications across geographies in sharing information and in creating and managing teams. It also helps us reduce our cost and use of external vendors when creating webinars.,Ease of use in setting up calls. The ability to call in or be on screen. The ability to record and share for those not present on the call. Benefits of video and face to face communication and body language vs. email.,It's easy to find tips and tricks for best practices.,10,Cost savings for webinars vs. in-person meetings. Improved collaboration across teams.,I have not used Zoom Rooms.,have not used zoom phone,Webex EventsGreat product , very easy to set up and useWe are using it throughout the entire organization. All new hires get a Zoom account assigned. Because our company has employees all over the world we have a lot of meetings through Zoom. We have also started using Zoom phones and will be replacing all the desk phones. We also have Zoom rooms in our conference rooms.,Zoom makes it easy to connect through the calendar by adding the make it a Zoom meeting option and it sends the participants the link to connect with. Whether on a laptop camera or a full DTen setup it is very clear and seldom has problems with the connection. in our Zoom Rooms, you can set up a meeting on the fly and use the code for the room to allow others to connect. Setting up accounts is simple and easy. Invitees don't need a full account to join a Zoom meeting.,We have had issues that users are experiencing laptops rebooting after launching a Zoom meeting with a camera.,10,We are currently moving everyone to pro accounts, so the cost is going up, but we feel its worth it. Time for the setup of a meeting is very efficient and saves time and effort. Setting up the accounts saves us as admin time to work on other problems.,Zoom Rooms work well for us as we have all-hands meetings and lots of remote participants.,I'm currently implementing desk phones and executive Zoom phone numbers. The only problem I had was putting the company logo on the phone screen.,Cisco Webex Room Series (formerly Cisco Spark Room Series)ZOOMY ZOOMYWe are an old fashion company with old fashion values. We have tried several tools that have been presented to us. We ran across Zoom from one of our vendors and have trialed it out within the last 6 months. We have loved every minute of it. Our users are not very technical types. With the ease of use and easy layout, our users are more likely to use it based on other user's experiences. Since we are a manufacturing company that produces shelves for almost all retail stores we have a lot of heavy machinery that requires servicing from outside support. We cut costs by not having an onsite technician fly out to diagnose the problem. We instead have a Zoom session to solve the issue.,Ease of use. A simple layout of icons. Fantastic video quality. Amazing support.,Limit the number of updates on a monthly basis. Codec reduction.,10,It's been a very promising experience.,Zoom Creates CollaborationZoom is used across the organization for communication with online employees. It is an easy method of holding faculty meetings, sharing information, and meeting interpersonal goals for colleagues that do not work or live in the same geography. It creates connections and provides data to support best practices.,Provides opportunity for seamless contribution from more than 50 people in a meeting. Provides options for video or audio or a combination of both. Provides options for multiple presenters and sharing screens from different presenters during the same presentation.,Using the multiple windows in Zoom is not as intuitive as I would like them to be. For example, I can never find the Chat button or how to mute the computer vs. the Zoom audio to eliminate feedback. I click around but it could be easier to find the tools for the presenters vs. tools for the participants. Exporting the chat conversation would be a great tool because many times there is valuable information provided in the chat if I could save it. I may be able to but may not know how to save it. Sometimes the presenter has trouble sending a Zoom link that functions properly. This may be operator-error but this process should be easy and clean for the user.,10,Zoom provides opportunities for face to face engagement with leaders that I do not work with face to face. Zoom provides a method for me to offer face to face interaction and teaching with my students. Although Zoom may have saved the organization money, I am unaware of these benefits as I do not serve as that type of stakeholder.,Skype for Business (formerly Lync)We just implemented Zoom and our team loves that it's our Go-ToWe use Zoom for conferencing and presentations internally, with remote employees, and with customers and vendors.It is suggested as our primary product and we recently underwent company wide training.However, we will default to other similar platforms if our client or vendor has a different preference or default.,Conference calls - seamless and great quality if originating internally and domestically. Sharing screens for presentations. Ability to communicate with remote staff.,We have found it to be a bit wonky with international calls. Maybe a connectivity issue on the remote client side on occasion.,9,Ability to select one excellent platform as a preferred vendor. Ability to train possible users quickly and effectively. Ability to implement quickly and effectively.,Not yet, but some of our staff have and have found them to be useful.,GoToMeeting and Skype for Business (formerly Lync),20,2,Presentations and calls with remote staff. Presentations and calls with vendors. Presentations and calls with clients.,We only implemented 5 weeks ago, so not sure yet!,10,Not Sure,Product Usability Product Reputation Prior Experience with the Product Vendor Reputation,Have more staff test and provide feedback to increase early adoption.,Implemented in-house,No,Getting people to attend training sessions, not your fault!,10,9,10Zoom is a must have for businesses with multinational customer presenceWe use Zoom to deliver content and training to our customers as well as to conduct our meeting as most of our team is remote + spread across NA + SA. The business problem we have been able to solve using Zoom is that we are able to deliver a seamless experience to our customers throughout the world.,Screensharing Video-sharing Computer to cell-phone and vice-a-versa calls Low bandwidth consumption Ability to store recordings on the cloud,Android App UI is confusing. It opens multiple windows and there are several unwanted options. Google Calendar integration is from Zoom to Google, which is tricky as contact sync with Zoom is not that good.,9,Shorter time to deliver projects Much easier to deliver content to customers using zoom sessions. Low resource & space utilization on local as well as cloud storage.,No,GoToMeeting and Adobe ConnectZoom helps us ZOOM through training!We use Zoom in my department when we need to share screens during a meeting that includes more than one location. This typically is used during training. It is helpful to be able to see a user's screen to show them how to use a system. This is much more productive than trying to complete system training via phone only.,It is user-friendly; easy to use. It's intuitive; easy to navigate. Using Zoom increases productivity; saves time.,I can't say that there is anything that is hard to use. The only issue I've run into is having the connection drop and having to get reconnected. I don't know if that happens as a result of an issue with Zoom or whether the issue is our internet connection.,10,We definitely see improved collaboration. It's a time and frustration saver. Increased productivity.,I have not used Zoom Rooms.,Zoom is a great web conferencing solution. Easy, reliable, and excellent audio/video quality.My team at work telecommutes about 40% of the time, with some of us in the office and others working from home on any given day. We use Zoom as a web conferencing and teleconferencing tool for our daily standup meetings and for ad-hoc collaboration. It enables us to communicate and collaborate with each other regardless of where we're physically located.,It's reliable and provides good quality audio and video conferencing. We've had issues with other web conferencing solutions, but not with Zoom. It's easy to use. Creating a meeting, joining a meeting, and using the tool are all intuitive and don't require training.,I don't have any complaints with it so far and can't think of anything I would like to change.,9,We've been able to effectively collaborate despite working in different physical locations. We've had increased productivity after switching from another tool that often had reliability issues and frequent audio/video quality issues.,Skype for Business (formerly Lync)Great For Meetings and Trainings with Small GroupsWe use Zoom for video conferencing and screen sharing. Our executive leadership team mostly uses it for interfacing with clients when we cannot meet in person. It's an easy solution for connecting with people, does not take a whole lot of expertise to make work, and is generally plug and play for everyone.,One on One conferencing is quick and easy. Even free options offer robust tools and options. Screen share and user controls make collaboration simple.,Connecting peripherals is a little cumbersome. The interface isn't beautiful. Minor quibble though, everything is functional.,9,Zoom is our preferred choice of web conferencing and screen sharing. Meetings are simple, screen sharing and collaboration is easy, and isn't that what you want from your conferencing software? Zoom saves us time and energy in initiating meetings so we can think about what we should talk about and collaborate on instead of how we're going to use the technology.,Google Hangouts, Skype, Skype for Business (formerly Lync) and GoToMeetingZooming along with ZoomZoom allows our geographically-dispersed workforce to meet virtually in real-time. Also, record meetings for those who are not able to attend is useful.,I really like the mobile capabilities for Zoom; it's nice to be able to choose whether to attend a meeting using my laptop or my mobile phone. When I'm using the mobile app to connect, I like that Zoom calls me - so I don't have to try and dial a number when I'm driving. I love the "1 click" integration with iPhone (i.e. I just click the long dial-in number and code link and automatically get connected to Zoom.,The interface on my laptop isn't as user-friendly as it could be. Zoom always splits into 2 separate windows. It would be nice if all the functionality were contained in 1 window.,9,Virtual meetings allow us to reduce travel costs and connect our geographically-dispersed workforce.,Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.,GoToMeeting and FreeConferenceCall.comZoom gives the best quality in video meetings!Zoom is a great software for meetings and call conference that makes the life easier with a click. It provides a wide range of audio options inside the software, and you can choose if you want to do only video call or audio. I could describe this software as very interactive.,Web conference. Video call meetings. Group chat between peers.,Connection stabilization when doing video calls. It needs a message inbox, as that does not exist. It has a very dim interface. It needs more colors.,8,Save time on walking to meetings. Great for showing a product to clients by video call. Awesome for a customer service interface option.,GoToMeeting and Skype,Not Sure,Price Product Features Product Usability,We were skeptical at first when using Zoom because of the name. It does not give broad confidence in using the software, but once you started using it, you define what good quality on a conference call is. So if I had to do it again, I would not judge its product by its cover (name).Windows, Linux, Mac
Zoom
1181 Ratings
Score 8.9 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>TRScore

Zoom Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Zoom
1181 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Do you work for this company?

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (51-75 of 567)

Companies can't remove reviews or game the system. Here's why.
M Phillip Yogore profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used by everyone in our company as the primary communication tool. We use it for almost 100% of our meetings. The problem that Zoom addressed was that before, we had an video conferencing system that was very problematic. We could not rely on this system but with Zoom it's kinda [set it] and forget it for the most part.
  • I am really happy with the Zoom web extension for Google Calendar.
  • I find Zoom very stable compared to other video conferencing systems I have used. I have been an "IT person" for several years and I would say that's it's the best video conferencing solution I've come across.
  • I find that setting up a Zoom Room is a very easy thing to do from a hardware perspective.
  • I like the ability to update Zoom software from the Zoom admin console.
  • I would like Zoom API support to be more helpful than it currently is.
  • Zoom usage and support in China could be better.
I think generally speaking, Zoom is very well suited in our work environment and in my personal life. I think in an organization like ours where we are 7500 people, where we are in 23 countries Zoom seems to be the best and most reliable fit.

On a personal level, I used Zoom to announce the gender of my child. I had family all across the world using different platforms and also, these people were not very technical. We were able to install and use Zoom and our family watched the announcement.
I love how we have set up Zoom Room at our company. We used a third-party called Munki to image our machines (before APFS days) and have set the machine reboot, update, screen settings, etc. The only thing these machines do is run the Zoom Rooms software. I have personally set up all of the North American Zoom rooms. I think in the beginning it was very challenging at first but once I got into a flow it was like running a conveyor belt.

Now the only thing that I check with the Zoom Rooms is if the iPad Zoom Controller/Calendar and the Zoom software on the Mac minis is up-to-date.
Read M Phillip Yogore's full review
Paul Tocatlian profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
I lead the engineering team that implemented Zoom to deliver all of our Virtual Instructor Led Training (VILT), which drives over 70% of the company revenue. Zoom represents a significant improvement over the previous solution we had in place from all perspectives, including the learners, the instructors, service desk, and administrators. It just works... really well. The APIs allowed us to easily integrate with our user portals and back-office systems.
  • The overall user experience is simple and intuitive.
  • Audio and video quality never fails.
  • There are a number of features that help the user stay engaged.
  • It just works...
  • Setting up conference rooms independent of the user. For example, we set up classrooms and then assign instructors to them.
  • Provide a staging environment where we can test our integration before pushing the changes to production.
Using Zoom to run virtual instructor led classes has worked well. We leverage the APIs to automate many functions, and this has been an important consideration.
Allows for the instructor and learners to easily engage. Overall audio and video has been excellent.
Read Paul Tocatlian's full review
Todd Plummer profile photo
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used across the whole organization, for meetings and distance learning classes. Our Admin Department meetings are also done through Zoom. It allows for less travel time and helps to save money. It is used for remote teaching so instructors' lessons can be shared at several locations. It is also used for remote workers and the like as well.
  • Easy to start a meeting.
  • Capability to integrate with calendaring services.
  • Integrates with many other apps such as Kaltura.
  • Communicate more about new features that are available
  1. Well suited for meetings and classes.
  2. Less appropriate for foreign language calls due to lower quality audio (pots grade) in some areas.
It's inexpensive to build a video conference room. IT people can create their own rooms.
Read Todd Plummer's full review
Courtney Gardner profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom helps us deliver IT and Business virtual training courses to students globally. We use it across the organization for this purpose.
  • Reliable video and audio.
  • Easy to use - "it just works".
  • Zoom provides a great partnership, ensuring your solution works well.
  • A simple optional walk-through when you begin a meeting where new features can be introduced. This would ensure users understand all of the new features.
  • Additional chat management features to ensure large or small sessions have an interactive chat experience without distracting the meeting facilitator.
Zoom is very well suited for most virtual communication needs including small to medium-sized meetings, one-on-one connections, or virtual training. I do not have any scenarios that I would list as less appropriate for Zoom to be utilized.
Read Courtney Gardner's full review
Joe Navarro profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoom with multiple customers, FAA, and within GDIT. Zoom Rooms and webinars are the primary use. We are in ground breaking implementation with our customers.
  • The DTEN is an outstanding use case of Zoom video in small to medium environments.
  • It just works! Easy to set up and use with nice and easy mobility.
  • Makes remote working easy, increases productivity and collaboration between teams.
  • Need all the features to work in a Fed Ramp certified environment.
  • Improve on the delivery time of the DTEN 75.
The all-in-one DTEN type of unit is awesome! I would enjoy a lower cost or slight reduction for bulk buys.
Rooms that are fully established as Zoom Rooms are great with constant positive end-user feedback. We do have challenges integrating with legacy VTC systems. These challenges are on the VTC side, not Zoom issues. Challenges with Fed Ramp integration in Zoom Rooms can be challenging with some features not available yet. Overall, Zoom Rooms just work.
Read Joe Navarro's full review
Asata Puello profile photo
October 16, 2019

Zoom Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoom for daily meetings with remote, international and collaborative teams. As IT personnel, I use Zoom for screen-sharing and remote control. This is especially useful for me when users are working from home and having difficulties connecting to a VPN or certain internal tools.
  • Helpdesk support for administrators.
  • Ease of use.
  • Webinars and educational opportunities.
  • Remote control through screen sharing.
  • Timed recordings would be a great tool. Sometimes I need to initiate a Zoom meeting early in the day. I wish I could set up a 'Start Record' time.
Zoom is great for small/remote offices that need to connect to larger sites for collaboration.
I have had a great experience with Zoom Rooms. They allow me to expand my reach and ability to help users to the masses through Zoom room training sessions and meetings.
Read Asata Puello's full review
Kendall Herring profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
My organization is standardized on WebEX, but I often use Zoom when dealing with customers and partners. I think that the organization rushed into deciding on WebEx, and I think Zoom would have been a better option.
  • Meetings start quickly - efficiency is huge when multiple users are (potentially) wasting time.
  • Screen sharing - the soft codec makes screen sharing quick and easy.
  • Green screen - video-friendly background options integrate well. I'm seeing a lot more of this.
  • Integration with predominant control system platforms- AMX, Crestron, Extron.
  • Retroactive integration with existing room systems.
  • Analytics software prevalence or integration - RMS, Fusion, Global Viewer, Utelogy, etc.
Zoom is great for new build campuses, schools with an agnostic approach to legacy standard-based VTC hardware.
Read Kendall Herring's full review
Dave Capocchi profile photo
October 16, 2019

Zoom Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
I've been working with Zoom to implement Zoom Rooms using existing Polycom hardware. Overall, I have found the experience smooth and their support outstanding. We are using the Polycom trio 880 as well as the group 500 system in our larger conference room. We are exploring the use of Zoom phones with these devices as well.
  • Customer support.
  • Technical support.
  • Zoom offers a trial period.
  • Written documentation for end-users to complement the great videos.
We have been upgrading our Polycom conference rooms using the Zoom Rooms technology. So far it is working well with only a few configuration settings. I wouldn’t use it unless I could recommend it!
Read Dave Capocchi's full review
Steven Hill II profile photo
October 15, 2019

My Zoom Experience

Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use Zoom with our talent management department with HR. We deployed Zoom to provide easier access to leadership development content while reducing cost and speed to market.
  • Simple click and join. Regardless of the technical acumen of a person, they can use Zoom.
  • Clarity of audio and video without drops. Using other products I find myself getting kicked out of the service. Not with zoom!
  • Virtual backgrounds are great! The help bridge a quick connection with end-users.
  • I have end users dial into a Zoom meeting, and I cannot see them be added to breakout rooms. Makes for a poor end-user experience.
  • If you sign in twice as the host to the same meeting, you cannot launch polls. This is very frustrating.
Zoom is well suited for virtual classrooms to provide quick access to content across a large footprint. Not well suited when you have a lot of videos to share (choppy), or when someone is dialing in from a low bandwidth area.
Read Steven Hill II's full review
Joshua Ogle profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have 5 campuses across 2 counties, and Zoom helps keep our employees connected without having to leave our desks. It is also being used by our faculty who teach online for office hours to help students with coursework.
  • Easy to use - We can get someone into a meeting from anywhere in less than 5 minutes.
  • It just works - We have staff who use a wide range of platforms and Zoom works with them all.
  • There is not a better distance collaboration tool on the market. We can work together from miles away and feel like we are in the same room.
  • Better integration into a learning management system.
Zoom has been the perfect solution for our distance meeting needs. Covering multiple campuses across multiple counties proves to be daunting at times. Zoom helps us cross that bridge.
Read Joshua Ogle's full review
Orrin Westby profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Zoom as a way to integrate incoming team members to our organization. We also do remote conferencing and workshops, which we use Zoom to coordinate multiple people in different locations. It has been a great tool for us to connect with professionals in our field over great distances. We are a rural organization and this helps us to stay connected.
  • Coordinating our schedules is very easy to do with Zoom.
  • Video conferencing with multiple users is extremely easy to use and view.
  • Sharing screens and documents is super useful.
  • Helping people use it for the first time is a bit time consuming.
  • Sometimes the emails for scheduled Zoom calls do not come in or the conference number doesn't work.
  • Having a side chat session that is easy to use would be helpful.
We have worked with workshop partners across mountain valleys and international experiences. Setting up a conference based on time zones has been incredibly helpful. We have interviewed potential employees who have lived overseas and did not have to do the hard work of finding a time that benefits all, as the Zoom scheduler helped us with that.
Read Orrin Westby's full review
rizwan nazir profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is so simple and breaks down the barriers for UC within our organisation. Traditional video conferencing has been difficult to get right and the lack of cross-party calls has been problematic. Being able to collaborate with external partners without pre-testing and integration is a game-changer. Really looking forward to the multilingual support and what else Zoom is going to bring. Keep it up!
  • Cross platform calling
  • One-touch to join
  • Screen share
  • Enable a browser function for Zoom Rooms
All hands meetings and conferencing is where Zoom is most suited and going to be big. The ease at which you can set up a webinar is impressive. Can't think of what it's not good for!
Zoom Rooms are easy to use, but the lack of browser is a cause for concern as it needs to have this to compete with Surface Hub.
Read rizwan nazir's full review
Tyler Pagett profile photo
October 15, 2019

Zoom is great!

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used in all of our conference rooms for remote and local meetings. It hasn't seemed to have any issues so far it has been very easy to use and training people how to use it has been a breeze. This is our first year using it, but as of now, I love it and glad we switched to Zoom. Our whole company uses it and even employees have said it is super easy to use and they love it
  • Very user-friendly. We have a lot of people that aren't tech savvy, so having a product that is easy to use is great.
  • The layout is great. Very straight forward and to the point.
  • We use iPads and employees love the new tech.
  • We like it more than BlueJeans!
  • The remote login support is icing on the cake!
  • I am still new to it and haven't come across an issue that is worth mentioning.
For conference video and calling, it's the best product we have used so far. Creating and booking meetings has never been easier.
Very easy to use and the transition into using Zoom Rooms has been very easy across the board with no issues so far.
Read Tyler Pagett's full review
Padma Mullagiri profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is our app for all video conferencing calls across the organisation. We also recommend our clients to use Zoom if they are flexible enough to use it across the country. There is no need to dial any specifics, they can just click the link and they're in!
  • Amazing connectivity never dropped out of any calls so far
  • Very robust and flawless tool
  • Great video conferencing tool and highly appreciated by all our organisation and recommended to lot of our clients
  • The screen should be able to display the check-in details which is missing as of now and shows only on controller or scheduler
  • The Zoom Rooms could have more MDM option to operate and use a single way to update all the zoom rooms devices to same version of Zoom
  • More improvement on alerts and Zoom Room status displayed and able to control through the Zoom Room status dashboard to rectify the issues or set the status as solved
Zoom as video conferencing tool is amazing and it has amazing details of data being displayed and never drops out from calls. I would recommend using Zoom to anyone because of amazing commitments with the customers and how they keep updating their customers and take customer feedback seriously. They go beyond their capabilities to help their customer.
All our meeting rooms are equipped with Zoom Rooms and the devices we use are Apple devices. The experience with Zoom Room videos and camera connectivity has been good too. The always on [feature] is very helpful for our client calls and pairing across other office team members.
Read Padma Mullagiri's full review
Melanie Burns profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is being used by our organization for team meetings and for webinars. It solves the business problem of enhanced communications across geographies in sharing information and in creating and managing teams. It also helps us reduce our cost and use of external vendors when creating webinars.
  • Ease of use in setting up calls.
  • The ability to call in or be on screen.
  • The ability to record and share for those not present on the call.
  • Benefits of video and face to face communication and body language vs. email.
  • It's easy to find tips and tricks for best practices.
Zoom is well suited when communicating with teams for the exchange of ideas.
It's less appropriate for quick decisions that could be facilitated by email.
I have not used Zoom Rooms.
Read Melanie Burns's full review
Rod Padua profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using it throughout the entire organization. All new hires get a Zoom account assigned. Because our company has employees all over the world we have a lot of meetings through Zoom. We have also started using Zoom phones and will be replacing all the desk phones. We also have Zoom rooms in our conference rooms.
  • Zoom makes it easy to connect through the calendar by adding the make it a Zoom meeting option and it sends the participants the link to connect with.
  • Whether on a laptop camera or a full DTen setup it is very clear and seldom has problems with the connection.
  • in our Zoom Rooms, you can set up a meeting on the fly and use the code for the room to allow others to connect.
  • Setting up accounts is simple and easy.
  • Invitees don't need a full account to join a Zoom meeting.
  • We have had issues that users are experiencing laptops rebooting after launching a Zoom meeting with a camera.
Our executives ride the train and sometimes take meetings while in transit. Zoom makes it easy for the executives to keep in touch and attend meetings while not in the office.
Zoom Rooms work well for us as we have all-hands meetings and lots of remote participants.
Read Rod Padua's full review
yves chong profile photo
October 15, 2019

ZOOMY ZOOMY

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are an old fashion company with old fashion values. We have tried several tools that have been presented to us. We ran across Zoom from one of our vendors and have trialed it out within the last 6 months. We have loved every minute of it. Our users are not very technical types. With the ease of use and easy layout, our users are more likely to use it based on other user's experiences. Since we are a manufacturing company that produces shelves for almost all retail stores we have a lot of heavy machinery that requires servicing from outside support. We cut costs by not having an onsite technician fly out to diagnose the problem. We instead have a Zoom session to solve the issue.
  • Ease of use.
  • A simple layout of icons.
  • Fantastic video quality.
  • Amazing support.
  • Limit the number of updates on a monthly basis.
  • Codec reduction.
In a manufacturing environment, we use it to troubleshoot our machinery via an offsite technician.
Read yves chong's full review
Anissa Harris profile photo
September 27, 2019

Zoom Creates Collaboration

Score 10 out of 10
Vetted Review
Verified User
Review Source
Zoom is used across the organization for communication with online employees. It is an easy method of holding faculty meetings, sharing information, and meeting interpersonal goals for colleagues that do not work or live in the same geography. It creates connections and provides data to support best practices.
  • Provides opportunity for seamless contribution from more than 50 people in a meeting.
  • Provides options for video or audio or a combination of both.
  • Provides options for multiple presenters and sharing screens from different presenters during the same presentation.
  • Using the multiple windows in Zoom is not as intuitive as I would like them to be. For example, I can never find the Chat button or how to mute the computer vs. the Zoom audio to eliminate feedback. I click around but it could be easier to find the tools for the presenters vs. tools for the participants.
  • Exporting the chat conversation would be a great tool because many times there is valuable information provided in the chat if I could save it. I may be able to but may not know how to save it.
  • Sometimes the presenter has trouble sending a Zoom link that functions properly. This may be operator-error but this process should be easy and clean for the user.
Zoom is excellent for:
  • group meetings of more than 2 people
  • collaborating on group project
  • providing visual contact for teachers/students/colleagues who otherwise would not have it due to online instruction or job function
Read Anissa Harris's full review
Ann M. Frank profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

We use Zoom for conferencing and presentations internally, with remote employees, and with customers and vendors.

It is suggested as our primary product and we recently underwent company wide training.

However, we will default to other similar platforms if our client or vendor has a different preference or default.

  • Conference calls - seamless and great quality if originating internally and domestically.
  • Sharing screens for presentations.
  • Ability to communicate with remote staff.
  • We have found it to be a bit wonky with international calls.
  • Maybe a connectivity issue on the remote client side on occasion.

Remote staff and vendors, domestic calls, presentations.

Less ideal internationally, we've had some connectivity issues.

Not yet, but some of our staff have and have found them to be useful.
Read Ann M. Frank's full review
Kunal Garg profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom to deliver content and training to our customers as well as to conduct our meeting as most of our team is remote + spread across NA + SA. The business problem we have been able to solve using Zoom is that we are able to deliver a seamless experience to our customers throughout the world.
  • Screensharing
  • Video-sharing
  • Computer to cell-phone and vice-a-versa calls
  • Low bandwidth consumption
  • Ability to store recordings on the cloud
  • Android App UI is confusing.
  • It opens multiple windows and there are several unwanted options.
  • Google Calendar integration is from Zoom to Google, which is tricky as contact sync with Zoom is not that good.
Online training, webinars, podcasts & group meetings.
Read Kunal Garg's full review
Sandy Breihan Sinclair profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Zoom in my department when we need to share screens during a meeting that includes more than one location. This typically is used during training. It is helpful to be able to see a user's screen to show them how to use a system. This is much more productive than trying to complete system training via phone only.
  • It is user-friendly; easy to use.
  • It's intuitive; easy to navigate.
  • Using Zoom increases productivity; saves time.
  • I can't say that there is anything that is hard to use. The only issue I've run into is having the connection drop and having to get reconnected. I don't know if that happens as a result of an issue with Zoom or whether the issue is our internet connection.
Zoom is super for remote system training. Before we used Zoom, we would do this via phone and people had to try to verbally describe what they were seeing on their computer screen which can be very frustrating. Now, we can share screens and see what people are describing—just point and click while having a verbal conversation. This is a great timesaver and makes training so much easier.
I have not used Zoom Rooms.
Read Sandy Breihan Sinclair's full review
Richard Davies profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
My team at work telecommutes about 40% of the time, with some of us in the office and others working from home on any given day. We use Zoom as a web conferencing and teleconferencing tool for our daily standup meetings and for ad-hoc collaboration. It enables us to communicate and collaborate with each other regardless of where we're physically located.
  • It's reliable and provides good quality audio and video conferencing. We've had issues with other web conferencing solutions, but not with Zoom.
  • It's easy to use. Creating a meeting, joining a meeting, and using the tool are all intuitive and don't require training.
  • I don't have any complaints with it so far and can't think of anything I would like to change.
Zoom is a great tool for remote team collaboration, screen sharing, and web conferencing. They have a generous free pricing tier that's great for small teams and casual use.
Read Richard Davies's full review
Nicholas De Salvo profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Zoom for video conferencing and screen sharing. Our executive leadership team mostly uses it for interfacing with clients when we cannot meet in person. It's an easy solution for connecting with people, does not take a whole lot of expertise to make work, and is generally plug and play for everyone.
  • One on One conferencing is quick and easy.
  • Even free options offer robust tools and options.
  • Screen share and user controls make collaboration simple.
  • Connecting peripherals is a little cumbersome.
  • The interface isn't beautiful. Minor quibble though, everything is functional.
We use Zoom for video conferencing with clients. We like it because it's really easy to start a conference, invite someone to it and get rolling without much setup or technical know-how. More complicated needs or setups might run into trouble connecting peripherals or administering larger meetings, but for our everyday face to face communication needs, Zoom shines by making the process simple.
Read Nicholas De Salvo's full review
Michelle Braun profile photo
September 16, 2019

Zooming along with Zoom

Score 9 out of 10
Vetted Review
Verified User
Review Source
Zoom allows our geographically-dispersed workforce to meet virtually in real-time. Also, record meetings for those who are not able to attend is useful.
  • I really like the mobile capabilities for Zoom; it's nice to be able to choose whether to attend a meeting using my laptop or my mobile phone.
  • When I'm using the mobile app to connect, I like that Zoom calls me - so I don't have to try and dial a number when I'm driving.
  • I love the "1 click" integration with iPhone (i.e. I just click the long dial-in number and code link and automatically get connected to Zoom.
  • The interface on my laptop isn't as user-friendly as it could be. Zoom always splits into 2 separate windows. It would be nice if all the functionality were contained in 1 window.
Zoom's great for virtual meetings. Unfortunately, we're not able to use it for webinars - as it doesn't integrate with our LMS (Learning Management System), the way we need it to for compliance training (e.g. accurately port the Learner attendance and their answers to each polling question).
Yes. Each conference room is different. Sometimes you can just click a button and the meeting starts, other times/rooms you have to dial a code. I'm not sure what causes the difference in Zoom Room access.
Read Michelle Braun's full review
Horacio Carcamo profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source
Zoom is a great software for meetings and call conference that makes the life easier with a click. It provides a wide range of audio options inside the software, and you can choose if you want to do only video call or audio. I could describe this software as very interactive.
  • Web conference.
  • Video call meetings.
  • Group chat between peers.
  • Connection stabilization when doing video calls.
  • It needs a message inbox, as that does not exist.
  • It has a very dim interface. It needs more colors.
Organizations that have several meetings throughout their day are meant to have a software like Zoom. This can also be used by persons, no need for a business account. It's great for video calls and conference calls. Its purpose is to communicate while having flexibility; you can call by your cellphone, laptop, ipad or desktop.
Read Horacio Carcamo's full review

Feature Scorecard Summary

High quality audio (558)
9.0
High quality video (560)
9.0
Low bandwidth requirements (495)
8.0
Mobile support (1)
7
Desktop sharing (554)
9.3
Whiteboards (345)
8.4
Calendar integration (490)
8.6
Meeting initiation (544)
8.8
Integrates with social media (213)
7.7
Record meetings / events (517)
9.0
Slideshows (367)
8.9
Live chat (463)
8.7
Audience polling (280)
8.4
Q&A (318)
8.4
User authentication (389)
8.8
Participant roles & permissions (437)
8.7
Confidential attendee list (304)
8.6

About Zoom

Zoom
Zoom is a popular online meeting and video conferencing platform known for its webinar capabilities for live virtual events and broadcasting. It features HD video and audio, collaboration tools, chat functionality, and an enterprise cloud phone system.

In addition to the above features, Zoom also offers:

Zoom Video Webinar
Zoom offers a Video Webinar option supporting unlimited audiences viewing live with presentation engagement tools like group chat, dual screen support, live broadcasting to YouTube or other platforms, polling, and other features supporting streaming webinars and virtual events.

Zoom Rooms
Zoom offers hardware and software bundles for businesses looking to streamline their web conferencing services.

Zoom Phone
With Zoom Phone, users can bundle their voice, video, voicemail, messaging, meetings, and conferencing through one application. It can carry out calls over cellular voice, cellular data, or WiFi connections and is supported on Windows, MacOS, iOS, and Android devices.


Zoom Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Has featureChrome compatible
Has featureFirefox compatible
Has featureSafari compatible
Has featureIE compatible
Has featureAvailable for Linux
Has featureAvailable for OS X
Has featureAvailable for Windows
Does not have featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Has featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Has featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Has featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Has featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Has featureConfidential attendee list
Has featureSecure file sharing
Additional Features
Has featureMobile Screen Sharing
Has featureVideo Breakout Rooms
Has featureScreen share video with audio

Zoom Video

Zoom Product Overview Video -- Zoom is revolutionizing the ways teams collaborate. Whether you're connecting multiple conference rooms or adding remote attendees. Meeting face-to-face is as simple as a single touch.

Zoom Integrations

Slack, Salesforce.com, Marketo, Google Drive, Box, Dropbox, Pardot, Zapier, Skype for Business (formerly Lync), Microsoft One Drive, Microsoft Outlook, Google Calendar, Google Chrome, Mozilla Firefox, LTI Canvas, LTI Blackboard, LTI Moodle, LTI Desire2Learn, Kubi

Zoom Competitors

Pricing

Does not have featureFree Trial Available?No
Has featureFree or Freemium Version Available?Yes
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Virtual H.323/SIP Room Connector49/month
Business19.99/month
SaaS EditionPricing DetailsTerms
Basic$0
Pro14.99/month
Business19.99/month
Zoom Room Conference Room49/month
Webinar54.99/month

Zoom Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone

Zoom Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry, Mobile Web
Supported Countries:North America, South America, Europe, Africa, Asia, Australia
Supported Languages: English