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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Workplace Differs From Its Competitors

Zoom Rooms

Zoom Rooms are very easy to use, as the tablet provides great and easy UX for non-tech users. We like that it's hardware agnostic, meaning we can go with any brand of equipment we'd prefer. We would love for it to improve on VIDEO CONTENT SHARING, though, as so far it's very lacking. Airplay …
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Zoom Rooms

Zoom Rooms have been a huge success in our organization. Adoption rates and the number of meetings have been growing year over year since we switched to Zoom.
Additionally, digital signage as a value add on has been a cherry on top.
I’m also excited for all the hardware partnerships that Zoom is …
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Experience Using Zoom Phone

Right now our use of Zoom Phone is quite limited. We still use Avaya off premises PBX for all our support and sales functions. We are currently building a vision and road map to integrate Zoom Phone into our organization. I’m excited about Trunk SIP capability if Zoom Phone. Hopefully it will be …
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Zoom Rooms

Zoom Rooms are a perfect compliment to Zoom desktop/mobile meetings. They are simple to install and setup, provide excellent quality, and are extremely intuitive to use. Some organizations are hesitant to have to put a PC or a Mac computer in the room, and now Zoom is solving this by offering …
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Experience Using Zoom Phone

I do not have any experience with Zoom Phone at this point, but I look forward to helping organizations move in that direction also. As I mentioned, everyone that we have worked with that has implemented Zoom for meetings is now considering Zoom Phone.
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Zoom Rooms

We have approximately 225 Zoom Rooms all across the world, making this a very quick and effective communications tool for sharing information with all our departments. The quick and easy to access directory of each Zoom Room is a very effective way to engage any staff member anywhere in the world. …
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Zoom Rooms

Walk-in, press start, be productive. Zoom Rooms are an essential part of the Zoom experience and allow our users to wirelessly share content, easily join meetings and have reliable and engaging meetings. Adoption has been great.
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Zoom Rooms

We have 650 Zoom Rooms deployed in 38 countries worldwide. We have standardized on the Zoom Room solution as our primary video communications platforms for conference room spaces.
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Zoom Rooms

Zooms Rooms for us has been helpful when our small team at HQ meets with extended remote staff. Just as importantly, however, is when we consult with our clients and take them on that journey from either having no A/V room system or a legacy system to a Zoom Room and see the look on their faces …
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Zoom Rooms

We have a mixed environment, some Zoom Rooms and mostly Polycom enabled rooms that our parent company provides. Once we enabled the Polycom rooms to connect to Zoom we experienced a huge increase in user satisfaction.
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Zoom Rooms

It's my favorite effing thing! I only miss when it gave users the warning that another meeting was on the way and kicked people off the call and room. That was great! I don't know how to get that back.
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Zoom Rooms

We have had a fantastic experience with Zoom rooms. We have 214 rooms online at our headquarters, and about 400 online worldwide. They are easy to manage, and most of the issues we have experienced as 'pain points' have been due to other connected components, not Zoom itself.
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Zoom Rooms

We use Zoom Rooms. It's very convenient to start meetings and get the discussion started, especially as our conf rooms are booked back to back. The only drawback I have seen is when the prospect/customer is on a different conferencing system (Webex, GTM) and we cannot use a Zoom Room setup to …
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Zoom Rooms

My user experience has been phenomenal. The product is very reliable and easy to use. The quality of audio and video has been very high. It DOES just work! That is a great thing compared to the last 20 years of other solutions on the market.
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Zoom Rooms

We love Zoom Rooms. It's so easy to use. We enabled 4 rooms without leaving instructions, and didn't get a single call on how to use it.
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Zoom Rooms

Zoom Rooms are a game-changer. The simplicity, the controls from a centralized control panel, and the ability to remove cables are all reasons that Zoom Rooms rock.
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Zoom Rooms

As previously mentioned, all of our conference rooms are now Zoom Rooms. This has been critical for decluttering our rooms by enabling wireless sharing, and for empowering users to cross-collaborate with remote offices and participants.
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Zoom Rooms

We have saved a large amount of capital by being able to set up Zoom Rooms with non-proprietary equipment. We get to choose what we purchase; Zoom doesn't make us buy anything special. They have recommendations, but it is not mandatory.
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Zoom Rooms

Zoom Rooms, paired with an iPad or controller, are lifesavers. The PCs that run the Zoom Rooms are always ready to roll. In the event of power or connection failures, they boot right back up to the Zoom Room, ready to start the next meeting. User interference is minimal as the rooms can be …
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Zoom Rooms

The setup is super easy to manage. It is just a matter of knowing what you want to implement from the get-go. Support for the product is fantastic and we hope it stays that way. I expect that our whole company will be rolled out with Zoom in the quarter!
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Experience Using Zoom Phone

We are still in the preliminary stages of Zoom Phone. One thing that we have experienced that is not great is the availability of countries/regions at this point in time. I'm hoping that we can get this up and going soon that the rest of our global regions can experience what Zoom Phone is like!
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (703)
    8.2
    82%
  • Meeting initiation (691)
    8.0
    80%
  • High quality audio (708)
    7.7
    77%
  • High quality video (710)
    7.7
    77%

Reviewer Pros & Cons

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Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 7.9

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.3
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.1

Call Management

Customized phone system settings

7.1
Avg 7.9

Mobile apps

Apps are compatible with mobile devices.

7.5
Avg 8.1

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.4
Avg 7.4
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Workplace Integrations

Zoom Workplace Competitors

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Workplace Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5185)

Attribute Ratings

Reviews

(51-75 of 735)
Companies can't remove reviews or game the system. Here's why
June 27, 2022

Using Zoom for Client Facing and Internal Team Meetings

Verified User
Employee in Sales
Program Development Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is well suited for customer facing calls and / or internal meetings / calls. I typically use Google Meet for quick one on one internal calls just because people logging into the meeting can quickly load into the meeting instead of it redirecting you to a separate application. Not necessary to use a different application - Zoom is perfectly fine, but it is just my preference.
June 11, 2022

Zoom for collaboration

Verified User
Analyst in Information Technology
Research Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I have used Zoom extensively in both professional and personal arena and I love how easy it is to install and use it. Both on computers and on phone. We use Zoom in our organization for external clients who don't use Teams and it is absolutely easy to connect. My children used Zoom for their virtual piano lessons during Covid and continue to use it when there is a need for virtual class.
June 07, 2022

Zoom is a sufficient video conferencing tool with room for improvement.

Bobby Apodaca | TrustRadius Reviewer
Bobby Apodaca
Manager
IronOrbit (Information Technology & Services, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Each Zoom session has been relatively successful, meaning I have been able to conduct each scheduled meeting or conference call. However, the user experience was not as good as other similar tools. I would recommend it as a viable option for video and conference calls, but it would not be my first choice.
May 25, 2022

The High Quality Video Conferencing Solution

Dustin Hovey | TrustRadius Reviewer
Dustin Hovey
Sr. Strategist & SEM Manager
SendGrid (Marketing and Advertising, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great for a company that needs to collaboration with remote employees or across multiple offices. For a business that uses the Google suite of business apps, it can be very efficient since the Zoom Chrome extension makes scheduling meetings a breeze.
May 23, 2022

Really good and recommended

Omar Moustafa | TrustRadius Reviewer
Omar Moustafa
Co-Founder & Developer
Jiusoft (Computer Software, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is more appropriate for meeting discussions and it is not also the best when it is a webinar, because it doesn't have the best functionality needed. But also, it is good if you have a lot of participants in a meeting where you can click the right/left button to switch between participants.
May 23, 2022

Zoom Review

Brandon Losover | TrustRadius Reviewer
Brandon Losover
SMB Sales Specialist
Mindbody (Computer Software, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is perfectly suited for web calls with sales reps presenting a demo to a prospective client. It is really beneficial to be able to see your client's face and also be able to share your screen to show content and info.
May 14, 2022

Great way to have job meetings

Verified User
Employee in Product Management
Architecture & Planning Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited in scenarios like when our firm has a project in a different States and after a first face to face meeting (that included time for the flight and money) allow us to speed up the process during all the various phases of the project without having to meeting in person with the client/cnsultant that is working with us on the same project.
May 08, 2022

Easy to use

Christopher Fazio | TrustRadius Reviewer
Christopher Fazio
Director of Sales
Avatar Management Services (Computer Software, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe Zoom is the easiest and best platform for internet-based meetings. It is very easy to use and navigate. Great for both business and personal use. I use it on a daily basis for sales calls and don't know how I ever did calls without it. Great way to collaborate with the rest of my team during Covid that allowed each of us to work from home.
May 04, 2022

Zoom's New 40 Minute Call Restrictions Drain Value from a Once Exception Product

Simon Needle | TrustRadius Reviewer
Simon Needle
Music Teacher
Music Lessons (E-Learning, 1-10 employees)
Score 5 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom has severely injured the goodwill it has garnered over the worst of the pandemic. After capturing the market share with free unlimited 1 on 1 meeting, strong-arming users who are dependent on this infrastructure is, at best, insulting and at its worse, an unethical positioning in the marketplace.
April 29, 2022

Cisco WebEx Support Lost My Support

Randy Palmer | TrustRadius Reviewer
Randy Palmer
Manager, Training & Learning Development
DHI Computing Service, Inc. (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In the new area of pandemic-era meetings online, I really like the opportunity that Zoom provides to have a meeting space. The audio and video quality is typically good, with problems usually being blamed on the bandwidth of the service provider. The recordings are great to be able to use once they have been processed. In fact, if there was one thing I would improve about recordings, it would be the amount of time it takes to render the video ready for output and sharing.
April 27, 2022

Easy to use and very effective for businesses.

Verified User
Employee in Other
Events Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is well suited for any setting: office, meetings, conferences/events, and personal settings. It has been most useful to communicate and stay up to date with others without being able to travel or be in person for meetings. It has also allowed people to attend events virtually that they otherwise would have missed out on.
April 26, 2022

The Last Video Conference Software You’ll Ever Need

Verified User
Director in Other
Political Organization Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In my experience Zoom is well suited for any situation in which 2 or more people need to meet, share screens, have a short chat to a long conversation, or host a webinar that is outward-facing. In general, Zoom is less appropriate in a situation where a short phone call would be more applicable. For longer conversations, the recoding function including the annotation of the conversations into a text file is extremely useful. It acts as a meeting stenographer. Likewise, the attendance reports and sign-up reports help track who was at the meeting, when, and for how long. It is an invaluable platform for hosting staff meetings or larger team meetings.
April 22, 2022

A video calling, screen sharing and screen recording platform which has all the answers you are looking for!

Verified User
Consultant in Other
Medical Practice Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
As I have mentioned I am a resident and student too I have to attend webinars frequently. Zoom has offered us the features of connecting people across the globe through audio and video call, also offer the feature of screen recording when I can't attend the webinars and meeting so the screen recording feature of zoom come up for me. It has been a blessing in pandemic times.
April 07, 2022

ZOOM has changed the way I do business

Verified User
Professional in Human Resources
Construction Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It's great for when I am scheduling meetings inside of Outlook. It interfaces so well with my calendaring functions. For quick calls inside my company, it's not the easiest. We have other in-house instant messaging for that.
March 30, 2022

Zooming

Verified User
Consultant in Information Technology
Information Technology & Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The scenario that I like the most, is when someone has a computer problem. With Zoom, you are able to connect with that individual computer and perform remote procedures to verify system settings. Once the settings have been verified you are able to download software to the computer and run diagnostics. Then you can verify the settings to see if the problems have been resolved.
March 17, 2022

Zoom Allowed Us To Grow During The Pandemic

Verified User
C-Level Executive in Professional Services
Civic & Social Organization Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is great for video conferencing and solving the problem of staying connected while working remotely. It allows for great collaboration and connection with team members as well as clients. It has become a trusted name in the industry of video conferencing and as such lends credibility to our organization for using it to work with our clients.
March 09, 2022

Zoom strives for better communication in my team

Bart Harris | TrustRadius Reviewer
Bart Harris
Software Engineer, Infrastructure
Lenovo (Information Technology & Services, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I recommend this software to any teams that are struggling with communicating with each other and are looking for solutions to fix this problem. Zoom is extremely user-friendly and it contains user guides that are easy to digest, as well as having a great interface that will provide you with the right features to get you and your team ready to create meetings as soon as possible.
February 14, 2022

Best Video Communication System Ever

Verified User
Engineer in Sales
Electrical & Electronic Manufacturing Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Well-suited scenario: Meetings with customers are very good to present solutions or just describe situations. Less appropriate scenario: training to customers and partners because there are limitations on the use since it does not allow to open without having the app installed on PC or phone.
February 08, 2022

A lifesaver for having safe and authentic meetings

Verified User
Employee in Quality Assurance
Computer Software Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is always much suited in any kind of business organization as it is much authentic and safe. The private chat rooms are always helpful in having important topis discussed. Zoom is applicable in colleges and other small scale business units as well provided the cost is viable. Zoom is less appropriate in personal useage as there are multiple other alternatives.
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