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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(176-200 of 219)
Companies can't remove reviews or game the system. Here's why
Audrey Dalton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On rocked when it came to helping us integrate with Salesforce and the website. They helped us every step of the way and continue to do so. I can't thank each and every support and success manager enough. Vinh Nguyen is our current manager. He's super knowledgeable, pleasant and makes an earnest effort to meet with us as soon as we need something. And on another note, Act-On doesn't charge for implementation or account management like some other automation solutions, so you get quite a bit of value with their service.
Score 10 out of 10
Vetted Review
Verified User
Although we are a smaller company (25-50 employees), our company culture is to be very diligent in our analysis of any new product or service. Our main considerations were how the interface worked with Salesforce.com and Webex. We have been very pleased.
Katie Doyle Kimel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Well suited for companies that conduct gotomeetings for their clients. We are able to work the entire process through Act-On, from setting up the meeting, sending out the invitaiton, creating reminder emails, and then following up with customers after the webinar has taken place.
Score 9 out of 10
Vetted Review
Verified User
I'm currently with a fairly small company with a relatively small email list for now. I'm unsure how well and easily it would perform with a really large company. I am relatively new to the company as well as Act-On so I don't think I can answer this question fairly. So far, I have really enjoyed working with Act-On, over the other email provider we're working with so I'd recommend them to a colleague.
Abhishek Reddy Malipeddi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is a very good tool if you rely heavily on email campaigns. They do very well on tracking Google Adwords and website visitors too but the success ratio on finding out the user detail varies as sometimes Act-On can only track them till the ISP they are using and a better lead capture mechanism is required for such situations.
Steve Thielke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I think Act-On is well suited if you have a CRM within your organization or are looking to adopt a marketing automation platform for emailing, forms, landing pages etc. It might not be appropriate if you don't have a CRM and just send out a few emails a year. You really see the benefit when you have a whole process put in place and can get the value.
Theresa Navarra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Always consider how many active contacts you have when choosing a marketing automation platform. This will help you to decode the pricing structure. Additionally, if you are going to be using a great deal of gated content, you want to be sure you have cloud based storage and not a system where you will need to pay additional fees for storage of your assets. This can add up quickly. Finally, be sure you choose a platform that allows you to learn in a custom way. Act-On is very good at understanding the level of competence a user has, and catering their implementation and training to that.
June 21, 2014

Act-On is Awesome.

Jake Ferguson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If your need matches their offering I would highly recommend them. There are a ton of marketing automation offerings out there. Act-On is good for small to large companies looking for an easy to use lead nurturing tool. You can insert your marketing strategy into their software and let it run. You will need someone to do a lot of work upfront to get it set up and then to continue adding to it as time goes on. It's pretty intuitive and with their training I would say that anyone should be able to master it.
Mary Rusnak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our lead life cycle is very long so we don't use the automation portion as much as companies that need to stay on top of leads and close the deal in a shorter period of time. Having said that, it is still useful for providing immediate communication to our prospects and setting up automatic timed responses.
Casey Scott | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
If you are looking to measure revenue rather than interactions, you need to bring that subject up right away and figure out a solution that works for your company. This platform works extremely well for lead generation and behavioral marketing, but it doesn't work as well for targeted marketing based on specific product purchases.
Eric Lehnen | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
If you are marketing on volume, it would be a fair fit, depending on other marketing needs too. In comparison to other marketing automation companies, they do roughly the same thing, but the depth is the biggest difference. Be aware of some of the limitations of the product - You get what you pay for. The big one is email deliverability. If you can suffice with some of their outbound emails bouncing, it would be a good product. But if you are trying to integrate with a webinar platform to gather more information, be careful because we ran into a lot of customers and prospects complaining that they did not get their registration email to enter a webinar.
February 14, 2014

Happy Customer!

Ken Barhoover | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
If you need top of the funnel functionality for attracting visitors, Act-On falls short and Hubspot might be a better option. If you don't have issues getting folks to your site, but need help converting, Act-On is a great choice. Why pay for a content management system and blog functionality when you don't need it!
Kasim Aslam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-on is, by a wide margin, the best tool that I have come across for marketing automation. First, the process isn't linear (like Hubspot or Infusionsoft) which means it's not limiting. Act-on has an incredibly robust tool set that's easy to use and, most importantly, easy to customize to our specific needs. The majority of marketing automation tools "out there" force you into a pigeon hole of what they think marketing automation should be. Act-on provides the tools and makes them available in a way that allows you the control to customize your process to meet your needs. Add to that a support team that is as responsive and helpful as any that I've ever seen and you have a truly winning solution. I recommend Act-on to all of my Clients and use it for our own marketing.
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