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ActiveCampaign

ActiveCampaign

Starting at $19 per month
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Overview

What is ActiveCampaign?

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

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Recent Reviews

TrustRadius Insights

Confusing and overwhelming user interface: Several users have found ActiveCampaign's user interface to be confusing, overwhelming, and not …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • List management (650)
    9.6
    96%
  • Standard reports (584)
    8.0
    80%
  • Dashboards (597)
    8.0
    80%
  • Email deliverability reporting (631)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.activecampaign.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19 per month
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Product Demos

3 simple steps to writing great emails using AI in 6 minutes

YouTube

Getting Started With Automation In 5 Minutes With Free Templates

YouTube

A/B Testing automations using the drag and drop builder (Case Study)

YouTube

Getting More Deals With This Automated Cold Email Outreach Tool

YouTube

ActiveCampaign Updates: AI Tools, and Advanced Segmentation

YouTube

Making Great Forms that get Great Leads in 2023 | ActiveCampaign Strategy

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.5
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

9.6
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

9.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.4
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

9.2
Avg 7.6
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Product Details

What is ActiveCampaign?

ActiveCampaign offers small teams a platform for intelligent marketing automation. According to the vendor, customers from over 170 countries use ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.

ActiveCampaign Screenshots

Screenshot of tagging, that when combined with conditional content helps to put the right message in front of each customer.Screenshot of marketing automationScreenshot of audience segmentation based on engagement, purchase activity, lead score, or any other dimensionScreenshot of live chat, site messaging, email, and a unified inbox that can be used to build relationships with customers.Screenshot of the CRM, which helps sales reps to get more done in less time

ActiveCampaign Videos

Using automations to save time and push podcasts with Caspian Studios
Making more money using advanced Abandoned Cart Tool [eCommerce 2023]

ActiveCampaign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

ActiveCampaign starts at $19.

Mailchimp, HubSpot Marketing Hub, and Klaviyo are common alternatives for ActiveCampaign.

Reviewers rate Integration with Microsoft Dynamics CRM and Integration with SugarCRM highest, with a score of 9.8.

The most common users of ActiveCampaign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(895)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend ActiveCampaign for its CRM, email marketing, and marketing automation capabilities. They suggest that businesses in need of these features should consider using ActiveCampaign as it provides all these functionalities in one platform.

Another common recommendation is to take advantage of ActiveCampaign's onboarding and support services. Users recommend trying the platform and utilizing their resources to ensure a smooth transition and effective use of the software.

ActiveCampaign is often praised as a robust system for small businesses on a budget. Users appreciate the value they receive from the platform, making it an attractive option for those with limited resources.

Additionally, users recommend ActiveCampaign for email marketing purposes, often highlighting it as an alternative to MailChimp. It is seen as a helpful tool for creating and managing email campaigns.

Furthermore, some users suggest using ActiveCampaign as a means to build a business without relying on advertising. The platform's features and support are seen as instrumental in achieving this goal.

Lastly, users express satisfaction with ActiveCampaign's support team, describing it as amazing. They find the support available through webinars, live chat, and other channels to be helpful in maximizing their use of the platform.

Attribute Ratings

Reviews

(126-150 of 564)
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September 10, 2021

So easy to use!

Beth Drayer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Much more user friendly than either Mailchimp or AWeber in my opinion.
Also much cheaper than AWeber.
It has been easier to integrate into my business than the others, but was also very easy to transfer any info from the other platforms to ActiveCampaign.
Andrea T. Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I had to hire an entire team to manage Keap as it was so complex and not user friendly and it was very expensive. Mailchimp was very easy to use, but had less features that I needed. ActiveCampaign is the better of the 3, but still a little expensive. However, the features make the price worth it all. Again - very user friendly and tons of helpful features and options.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is a more robust tool that offers a lot more of customization and options, it's like having a mini CRM without actually having one, cause if you use the tags properly you can see and know exactly what your audience does on your site and which products do they buy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I find Active Campaign to be a way more complete resource compared to previous software I have used in the past. It offers so many tools to build the ideal marketing campaign. I love that I can do it all with just one single software. Also, right before Active Campaign, I had many issues with a similar platform that left me in quite a pickle during the launch of an important product. I find ActiveCampaign to be much more reliable. Finally, I have to mention that their customer service is the best. Our account manager is amazing and he is always providing great insights on our account and strategies - definitely a great plus of AC.
Clay Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I've used these, and other crm's and emails systems - and I've stayed with AC for several years now.

Primarily, EASE OF USE is the reason. It's just easier, for me, to flow through how to build emails, templates, etc... and interact with my clients through AC!
Brian Mlambo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
ActiveCampaign has amazing list management features and allows you to easily nurture your leads and set up a simple automation process you can use. It also allows you to have 3 users which are good for a startup without any additional fee whereas the other ones expect you to pay as you add more users.
Bryan McAnulty | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
After evaluating almost every major email marketing platform, we migrated from Autopilot to ActiveCampaign a couple of years ago. ActiveCampaign allows us to run more advanced automations and its tagging system allows us to add much more detail and context to a particular contact on our email lists. The differences in automation and tagging functionality alone is enough reason for us to switch as a software company.

One thing we aren't particularly happy with from ActiveCampaign versus some other tools is how ActiveCampaign is unable to show the original lead source in its conversion attribution reporting. This might be related to a legal requirement, but it would be much nicer to know the original source of a contact rather than only sources that led to conversions after the contact was added.
Fabio Santos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is easier to use and has more resources. Autopilot creates great flow in a very visual and pretty way, but not that useful. Autopilot also crashed a lot despite ActiveCampaign that crashes too, but way less often than Autopilot.

ActiveCampaign also is way better in reports and information. Autopilot is too simplistic in some ways.
Imran Ladiwala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hubspot, I've only heard and dread by the thoughts of it that it will become expensive over time
SugarCRM, didn't have a 360 degree approach to it.
Mautic, complete open-source and had to be managed by us.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used to use Infusionsoft and had lots of trouble using it frequently. ActiveCampaign is not only easier for our internal team to use, but has more features that we utilize at a cheaper price point that allows us to be more effective. Making the switch was a great move for us and also allows us to have better email deliverability.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I’ve used another service before which constantly messed up my newsletters and made me almost quit writing them altogether.

I’ve been frustrated and didn’t feel like developing my CRM part of the business any further.

Now it’s easy to explore step by step in my own way and without frustrations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Mailchimp used to be a great place to start with email automation, but they have started to charge more for their entry plans. ActiveCampaign offers more for the price. Hubspot is a great system. It is very powerful and extensive, but it is also VERY expensive. This, again, makes ActiveCampaign more valuable for the price.
Justin 🚀 Velthoen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
ActiveCampaign automation works great. Reliable. I was able to connect with advisors with automation templates that I was able to quickly import and start using to reduce setup time to a few minutes. Other products seem to have the ability to send a nurture sequence, but not the full functionality to see what a lead is doing and pivot the next action based on their activity or non-activity.
Kameron Snow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign specializes in email and that's what they do best. I've tried "all in one" platforms like Keap and Ontraport, which couldn't keep up with the details of email. Other competitors like ConvertKit and Mailchimp just didn't have the firepower necessary to do all the tweaks and adjustments I like to do with my emails.
Karen Cisnero - Ops Consultant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActiveCampaign is the best of the best among other CRM and emails autoresponders because of its features like the visual workflow, triggers, opt-in page, landing page, customer service, user interface. It's very user-friendly. You can literally use it for the first time and the learning curve is not too steep.
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