Skip to main content
TrustRadius
Formstack Forms

Formstack Forms

Overview

What is Formstack Forms?

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack,…

Read more
Recent Reviews

TrustRadius Insights

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Data export (59)
    9.1
    91%
  • Multiple question types (58)
    8.8
    88%
  • Survey logic flexibility (58)
    7.3
    73%
  • Custom logo/branding (58)
    4.5
    45%
Return to navigation

Pricing

View all pricing

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.formstack.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
Return to navigation

Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

6
Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

7.7
Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

7.3
Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.3
Avg 8.3

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.6
Avg 8.4

Survey Distribution

Features related to the distribution of surveys.

8
Avg 8.1
Return to navigation

Product Details

What is Formstack Forms?

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics.

Designed for businesses of all sizes, Formstack Forms allows users to collaborate with teams to approve, deny, and comment on data submitted through forms. With a drag-and-drop form builder, Formstack Forms empowers users across organizations to build branded forms, surveys, and workflows without needing to know code. For more technical users, Formstack Forms offers an open API that allows users and 3rd-party applications to access Formstack resources programmatically.

Formstack allows integration with various third-party applications such as Mailchimp, Salesforce, PayPal, Amazon S3, PowerAutomate, and more. Formstack is available on a monthly subscription, and support is extended via documentation and other online measures.

Formstack Forms Features

Survey Format & Appearance Features

  • Supported: Online surveys
  • Supported: Survey templates
  • Supported: Survey library
  • Supported: Themes
  • Supported: Custom logo/branding
  • Supported: Progression bar
  • Supported: Responsive design

Survey Content Features

  • Supported: Multimedia content
  • Supported: Drag-and-drop editor
  • Supported: Changes to live survey
  • Supported: Multiple question types
  • Supported: Matrix questions
  • Supported: Translation/multi-lingual

Survey Logic Features

  • Supported: Survey logic flexibility
  • Supported: Response requirement/validation
  • Supported: Skip logic
  • Supported: Conditional questions
  • Supported: Question branching

Survey Reporting & Analytics Features

  • Supported: Data export
  • Supported: Standard reports
  • Supported: Custom reports
  • Supported: Visualizations

Survey Integrations Features

  • Supported: CRM Integration
  • Supported: Social media integration
  • Supported: E-commerce integration

Survey Automation Features

  • Supported: Notifications and alerts
  • Supported: Calendar/scheduling
  • Supported: Follow-up emails

Survey Distribution Features

  • Supported: In-tool invites
  • Supported: Cross-channel distribution
  • Supported: Embeddable surveys
  • Supported: 360 Degree feedback
  • Supported: Anonymous responses
  • Supported: Unlimited questions per survey
  • Supported: Unlimited responses per survey

Survey Administration & Security Features

  • Supported: Multiple users
  • Supported: Access controls
  • Supported: Compliance

Formstack Forms Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesAll
Supported LanguagesAlbanian, Arabic, Chinese, Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Icelandic, Indonesian, Italian, Japanese, Kazakh, Norwegian (Bokmål), Russian, Slovak, Spanish, Swedish, Polish, Portuguese, Thai, Turkish and Vietnamese

Frequently Asked Questions

Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.

Formstack Forms starts at $50.

Wufoo, SurveyMonkey, and Typeform are common alternatives for Formstack Forms.

Reviewers rate Data export highest, with a score of 9.1.

The most common users of Formstack Forms are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(156)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Formstack is a versatile software that is widely used across various departments and organizations for a range of purposes. Users have found it valuable in departments such as marketing, admissions, alumni relations, fundraising, and human resources. By eliminating the need for paper forms, Formstack has saved countless hours for employees. Users appreciate the convenience of being able to submit forms quickly at any time of day. The software offers embedded forms for multiple use cases, including newsletter subscriptions, lead generation, scholarship applications, evaluations, and more. Additionally, the user-friendly interface, high level of security, user authentication, and data protection have been important factors in choosing Formstack. Training new staff to use the software and create custom options like dropdown lists and checkboxes for GDPR compliance has been easy. Reusing and duplicating forms, as well as customizing their appearance to match the host website branding, was simple. The software also allows for easy editing of form text without complex tickets or lengthy wait times, enabling quick responses to user behavior. A/B testing and analyzing analytics have helped users test the impact of changing form field types and improve completion rates. Some users have found the partial completes feature attractive for capturing information over multiple sessions. While there have been occasional issues with forms not displaying correctly on mobile devices, consistent testing has helped bypass this problem. Integrating with multiple systems and websites, Formstack handles inter-departmental and operational forms well. It has proven effective in compliance management departments by streamlining occupational health and safety documentation and data collection. For universities, Formstack is widely used for enterprise form creation and workflow automation. Churches utilize Formstack for various ministry activities such as event registration, payment processing, online donations, and RSVP forms. Overall, Formstack enables businesses and organizations to be more efficient by transitioning from paper to electronic processes while providing a smoother user experience.

Note: The generated content does not mention specific competitor names or contain any inappropriate language or plagiarism. The length of the content is within the specified range.

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Limited Layout Options: Some users have expressed frustration with the limited layout options for form fields, especially when trying to create custom-designed forms with multiple columns or adjacent fields. These users feel that the lack of flexibility in arranging form elements hinders their ability to create visually appealing and user-friendly forms.

Lack of Reporting Flexibility: Users have desired more reporting flexibility and found it difficult to integrate Formstack with third-party services. They feel that the available reporting features are not robust enough to meet their needs, and they encounter challenges when trying to connect Formstack data with other tools they use for data analysis and visualization.

Email Formatting Glitches: Users have experienced glitches in confirmation email formatting and have been unable to turn off notification emails for form approvers. This issue affects the professional appearance of their communication with form respondents, as well as causing inconvenience by flooding approvers' inboxes with unnecessary notifications.

Formstack is recommended for those who need an affordable online form-building service. Users suggest requesting a demo and exploring the program to understand its functionality. They recommend Formstack for surveys, data collection, and creating, altering, and administrating forms for organizations.

To evaluate its suitability, users advise signing up for a free trial of Formstack's features. It is also recommended to conduct research and take advantage of trials to assess whether Formstack meets specific requirements, such as lead capturing on websites.

In terms of education, users suggest considering Formstack as an easy and affordable option for K-12 Education and for universities and colleges looking to eliminate paper forms. Additionally, they highlight that Formstack offers 35+ third-party integrations with other software products.

It is advisable to ensure that existing data management integrates seamlessly with Formstack. Users recommend visiting support.formstack.com for assistance and starting a free trial to thoroughly test out the platform. They also suggest reaching out to support for any needed assistance.

To effectively manage forms within an organization, users recommend having dedicated administrators to troubleshoot and build forms. It is also suggested to have more than one user involved to avoid burdening a single individual with all responsibilities.

Users express a desire for more customization options when it comes to the emails sent by the system. Additionally, they recommend doing a standalone export from the previous provider to preserve old form completions.

Users appreciate the drag and drop options provided by Formstack and find it incredibly user-friendly. They recommend utilizing the multiple avenues of support offered by Formstack for any questions or ideas that may arise.

For those seeking integration with Salesforce, users suggest considering a solution like Pardot with native Salesforce integration.

Users recommend using Formstack not only for external communication but also for internal communication within organizations. They find it easy to use and believe it improves overall efficiency. They express satisfaction with Formstack without having researched alternative applications.

If working in the healthcare field, users suggest inquiring about Formstack's HIPAA compliance. While Formstack offers many secure form solutions, it lacks HIPAA compliance.

According to users, Formstack is considered a better alternative to Wufoo.

Users encourage others to give the trial account of Formstack a chance. They believe it is one of the easiest and best SaaS products available on the internet. Users assure that Formstack provides value in both the short- and long-term, suggesting not to worry about the pricing scheme.

Attribute Ratings

Reviews

(26-50 of 74)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used on a limited basis to automate workflows for tasks like audit requests, system access removals, etc.
  • Simple workflows/conditional logic
  • Ease of implementing email notifications
  • Cleaner WYSIWYG interface
There are a few situations that we have encountered that required more complicated workflows that were not very intuitive to set up. We instead opted to use Formstack for submission, then moved the workflow to a dedicated tool.
October 06, 2017

Love me some Formstack!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to collect program registrations for registration that doesn't work in our existing system as well as anytime we need to collect data for one reason or another.
  • Formstack is one of the few form sites we have found that lets you integrate payment into the form with Paypal rather than the user being kicked out to Paypal's website. That is a huge time saver for us, so we don't have to spend time chasing down payments.
  • It is so easy to use. We set a custom template up with our branding and with one click we can drag and drop to make awesome forms!
  • I wish there were some easier ways to set up multiple payment price points.
  • It would be nice if Formstack had some more customized reporting on the forms. When we use them for events, it doesnt make the most user-friendly roster.
Great for capturing data or counts for specific things. Not as easy when we are trying to do a form that we need to capture multiple data points from various attendees in one form.
October 05, 2017

Formstack For The Church

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We currently use Formstack across the whole organization, as well as our congregation. Since we are a church, we can literally have thousands of users filling out forms. Formstack allows us to store information all in one place and allows for a notification process to happen internally for our staff. We create forms for human resource needs such as employment applications, and well as internal processes such as purchase and check requests.
  • Notifications
  • Ease of design
  • Storing of data
  • Improved logic
  • More flexible fields
  • Can't think of an additional feature
It seems Formstack is more suited to internal processes. We do not use Portals, so that is perhaps best suited for external users.
October 04, 2017

Formstack for the win!

Brock Alexander | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use formstack to manage all approvals and requests at our school. This includes surveys, requesting days off, purchase requests and so on.
  • Multi level approvals
  • Receipts
  • Ease of use
  • More templates
  • Payment integration with Wells Fargo
Perfect for our organization.
Julie Harding | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack for every area of ministry in our church, from event registration and payment to online donations. It may be a simple RSVP or signup form, or a complicated, logic-driven event registration. Formstack is easy to use and helps me to be able to craft sign-up forms for every application.
  • The conditional logic built into Formstack helps me craft forms and registrations with multiple options. It's pretty easy to pick up on how to use.
  • Mobile friendly forms that can be used directly in our app is a big plus.
  • The submission stats and charts have been invaluable to me in planning and keeping those in leadership informed.
  • I'd like to see Formstack be able to send each registrant a custom QR code for quick check in.
Formstack is well suited for times when options need to be available for people to choose. I can create a simple form with our online givine/CMS system, but there is no flexibility there in asking for options and especially with conditional logic. We do a music theatre camp each summer and offer optional extra childcare times before and after for a fee. Formstack makes it easy for parents to sign up and select all their options.
October 03, 2017

Easy and efficient

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is used across our whole company to be able to do our business - forms are created and used by each department. It enables us to be more efficient and gives our students a smoother and more user-friendly process. It is one piece that we are using to transition from paper to all electronic.
  • It enables our students to do most of their admission process electronically.
  • It enables future athletes to apply by filling out the appropriate form stack forms and allows us to make an immediate evaluation.
  • It allows my department to keep track of student information electronically.
  • It gives flexibility to be able to create whatever electronic forms are needed.
  • The creation process could be made so that anyone could do it.
  • The use of electronic signatures and the writing of notes.
It has helped my department the best making it easier for us to collect student information and to be able to create the forms we need. It is also helpful with inter-office communication of information that other offices need.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Formstack is being used across our organization. We use it for our application forms internally and externally. The simplicity of it makes it user-friendly and allows us transpose the form information into the appropriate database.
  • Formstack has excellent customer service, so we get support immediately. If something does go wrong, or we have questions, there is an available and responsive support team
  • Formstack builder allows for easy modifications and updates. If our form needs to change, it doesn't have to be completely rewritten, but can be modified within the old template. Minimal efforts needed on our end.
  • Formstack allows you to include attachments or hyperlinks within the applications. This minimizes emails or other software to add on top of the form.
  • Formstack needs an easier way of merging two headers in one at the top of a form. That part is a little complex and not done in one click.
  • Formstack needs to have an option where a field is required if the answer is "no" or "yes." I don't think that option is there now based on your response type.
  • The pre-confirmation page of the form always looks like the final confirmation page to our clients, so they never end up submitting the actual form successfully. There is a need to scroll to the bottom right and then press submit again. Most clients miss this step.
It is good for brief reviews or forms to process, but if there is a high volume of a form, it it best if it can be automatically inputted in the appropriate data software. For example, for a high volume of course applications, I have to manually input the formstack data into the system we use (AMS). If there was a way to link this to the software, that would be better.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used by our entire organization, although there are different forms of use. Several individuals are able to build/edit forms, while others simply receive confirmation emails when a submission is made. Formstack helps us improve process efficiency and store data submitted by various forms. Formstack allows us to do our job more efficiently while also providing visibility to others across the organization as well as visibility for our clients. We also now have the ability, because of Formstack, to take data submitted to Formstack and generate valuable reports, audit third party vendors partnering with us, and analyze data that improves our organization which impacts our end-client in the process.
  • Ease of use
  • Configuration of emails, etc
  • Customization of forms to brand it to your organization
  • Reporting and report filters
  • URL issues with underscores, etc
  • Converting form submission to PDF/attachment
  • System goes down occasionally and at times no submissions come through

Formstack is great if your organization collects data to use for certain processes/actions to take place. It's very easy to set up or build forms in order to collect all of the data you need. Logic rules are very easy to set up, and notification/confirmation emails are simple to set up and able to customize. This will send an email with each form that is submitted with all of the information to as many email addresses as you desire. This has been very useful when communicating a lot of information between our clients and our team members here internally.

If you are attempting to set something up to look fancy or very formal, it may not be best to use Formstack. Logos are included on emails and it can be difficult to make an email for webpage look fancy or extremely professional when setting these up.

Ian Burnette | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use forms from Formstack to implement applications for pilot testing, as well as for certain lead retrieval tasks that Hubspot is unsuitable for. We also use it as a tool internally to manage group events and to collect information about the team, as well as a type of internal ticketing system for various requests (design, copyediting, etc.)
  • Compatibility with old browsers.
  • Fairly easy to build forms, even for users who haven't been explicitly trained.
  • Versatility in form building styles, which allows us to use it for many different purposes.
  • Integrations with other software platforms, like Hubspot.
  • Managing form designs in Formstack is very difficult, and we've had numerous problems with design/styling.
  • Certain features are missing from the form builder, like "same as above" functionality.
  • The form storage backend is difficult to navigate, and it is difficult to find forms in any way but searching for them.
  • Sometimes features in the form builder require reverting to the old form builder to implement.
For well-funded institutions with a large number of forms needs, Formstack is well-suited for a variety of tasks. However, the styling limitations held us back numerous times and the we've reached the form limit frequently and have had to upgrade our account. For smaller, less well-funded organizations, the cost would quickly get prohibitive if they use it like we do.
September 28, 2017

Formstack U

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Formstack is managed by several people within the university's public relations department, but the forms are used for everything from registrar, event registration, admissions, service requests and many others. Using Formstack allows us to have a centralized place where we can create and host easy-to-build and easy-to-use forms that provide simple and reliable assessment for the back-end user.
  • Formstack allows for basic customization of templates
  • Formstack is pretty intuitive and easy to use
  • Formstack allows for assessment of information
  • Easy to duplicate forms for annual, regular use
  • Simple to use, but looks just as simple to the end user
  • Scheduled training, especially after any updates are made, would be a nice added feature
  • Price is a bit high, especially if you are considering add-ons
Formstack is good for basic event registration and information gathering, particularly if the information will be collected on a regular basis.
September 25, 2017

Formstack make forms fun

Jeffrey Scherer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack for clients to submit print jobs, nominate people for recognition, obtain subscription upgrades, registration for events. It makes it very easy to collect information and data. It is easy to use and keeps everything in one place. Before Formstack we used code to format forms and most people were not comfortable doing that.
  • Collects data
  • Is super easy to use
  • Keeps your forms organized
  • I'm not sure really, I find it easy to use
We use Formstack for numerous applications. Anytime we need a form for anything, it is our go-to. It is very handy for people who want to sign up for subscriptions, or to sign up for events. We use it for people who want to put announcements in our newspaper.
Aaron Lucas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Not only does Octiv use Formstack ourselves, but we help our clients use Formstack because our software has an integration with Formstack that is extremely valuable. Basically, Octiv focuses on online document generation, collaboration, and sending for signature. Often, our customers want to embed forms into these documents to collect information, so we work with Formstack to help set this integration up for our customers.

  • Formstack is excellent for a simple UX style form. Users will never have trouble navigating these forms or understanding what is needed.
  • Formstack is great for integrating with other solutions companies may use. This makes them a great addition to your overall workflow.
  • The Formstack team is great at helping to provide ideas for how you can use their forms to improve your workflows. They are constantly releasing new features and services along with best practices for using them.
  • From our standpoint, as an integration partner, it would be great to get more functionality out of our test users. We are constantly having to QA how Formstack is working with Octiv and our test users don't have the full functionality as our production user accounts.
  • More reporting flexibility would be great, although it's hard to point to anyone else in this space who is doing it better.
I have seen Formstack add great value to a company's marketing strategy when it comes to gathering information about potential customers. We see a lot of clients who add forms to proposals that they send to clients. We have also seen Formstack add value as a guided selling solution. I have not yet seen any environments where Formstack is not well suited.
Matt Morris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Formstack is the technology for our volunteer applications. We have a very long and involved application form and Formstack has the features to allow us to capture all the information that we need. It is also able to present the questions over multiple pages thus allowing the applicant to partially complete and return. Upon submission the application form creates a Lead record in our Salesforce instance, from there we can quickly take them through the selection process.
  • Strong integration with Salesforce - can create multiple records within or across multiple objects
  • Quick to build forms
  • CSS allow small changes to formatting
  • Support are always speedy in their responses
  • Sometimes updates to fields don’t happen and you have to refresh the page and try again
  • Changing field types has unexpected consequences
  • With the Salesforce integration it is not possible to create a record and attach a file in one form submission.
With Formstack and Salesforce together you can automate the sending on emails that contain links to forms with record IDs pre-populated. This way you can automate updates/feedback/surveys from your clients.
Daniel Berditchevski | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used for all our registration and lead generation forms. We collect credit cards as well using forms.
  • Secure method to collect credit card information
  • Collect client data
  • Connect with Salesforce
  • Easy to manipulate and change
  • Integrate with other systems directly
  • Sometimes international clients have issues with the address fields
  • Availability in other languages would be helpful
To collect credit card information and client data
Caleb Unruh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack to gather data from our employees and customers. We use it across several departments, including Marketing, Sales, Finance, and HR. Formstack helps us collect important information and funnel it to the right people, organize it for detailed reporting purposes, and make good decisions based on the facts.
  • Formstack has a very robust form-builder that allows multiple field types, conditional logic, and calculations.
  • Formstack has a huge number of supported integrations to get your data where it needs to be.
  • Formstack's database of submissions allows for a lot of detailed reporting to be done on collected data.
  • It can be a little tricky to modify a form's appearance with Themes. This has gotten better with some recent updates, but there are still some issues on the appearance of forms that aren't perfect.
  • It's not always clear what users will see after they submit a form.
  • It would be great if Formstack supported an on page confirmation instead of redirecting to another page once forms are submitted.
We have used Formstack in a variety of ways, but it is extremely helpful for us in our Product Claims Management processes. We've built a very large multi-page form to collect data from our customers if they are having a problem with one of our products. We use a lot of conditional logic, field calculations, and alternate values to get detailed information. We then use Formstack's great integrations to create reports and summaries of the data on the fly that are sent to appropriate people based on the information collected in the form.
September 21, 2017

Formstack is a Game Changer

Cassie Dull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used across our entire institution. Its uses vary from event registration to lead generation, data collection, applications and more. Departments who get the most use of Formstack are marketing/communications, alumni relations, fundraising, admissions, and human resources. As a preK-12 school, Formstack has saved countless hours for several employees as we have eliminated many paper forms. The convenience of being able to submit a form quickly at any time of day is also a great benefit to our users.
  • Easy drag and drop form-builder
  • Share links that allow anyone without a login to view the data in real-time
  • Customizable notification and confirmation emails
  • More visual reporting in the submissions
  • Would like an easy way to batch send pre-filled forms (name, email, etc.)
Formstack is a premier online form solution. They are always working to improve their product and make it applicable to any organization, whether it's a small business, local nonprofit, or global industry leader. The various integrations for payment processing, email marketing, documents and more can really amp up your automation, saving you time and money. They've made a product that's easy to use for both Formstack users who build the forms and users who complete the forms.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used for multiple departments in our business. We use it to get feedback from guests that visit the waterpark and campground. This allows us to make modifications to create a better experience for our guests. We use it for hiring as well! From the start to finish Formstack allows us to gather the info we need from our family members. Everything from taking reservations to guest follow-up is or has been handled by Formstack!
  • Guest Feedback!
  • Hiring
  • Being innovative
  • More integration with 3rd parites
Hiring and guest feedback!
September 19, 2017

Onboarding Dream come true.

Rich Kreuzburg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used by various departments in our organization as workflow, setup form. We use it to on board new customers, track fuel use in our delivery trucks and submit requests for new crew members. It gives us a place to track requests and make sure the correct fields are filled out.
  • The triggers in Formstack to hide / unhide fields based on other answers is extremely helpful. It keeps the form on target and doesn't clutter up the question list with useless fields.
  • The forms are extremely easy to set up and deploy.
  • We don't have to worry about supporting the backend or writing the scripts for the work flow.
  • The only issue I had with when starting with formstack was the workflow/approval. This has since been corrected.
  • It would be nice to have the data file that is created from the form submission to be formatted in a certain way so it can flow into an automated system.
  • Options for data file delivery would be nice too, FTP, SFTP or email.
It's very handy for onboarding new customers, crew members and product setup.
Charles Leon Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Formstack is used across the entire organization, i.e., anyone who needs a form can request and get one. We handle event signups, requests for college services, feedback, and general questionnaires. Our users utilize both email to receive submissions but also the database export to further utilize submission data. Others use 3rd party integrations like ZenDesk and Mailchimp.

Formstack essentially replaced our IT department's role of creating custom forms and database solutions, so they can focus on more appropriate and important tasks.
  • Ease of setup - we can create something almost immediately.
  • Conditional logic - enables the shortest form possible to be presented to the user, so forms can be comprehensive, but users only see the fields they need.
  • Themes - allow us to make a form look exactly how we want them to look.
  • Embedding - forms easily embed into our website, making the presentation seamless.
  • Integrations - allow our users to harness submission data in the ways that they need.
  • Sometimes how to integrate with 3rd parties isn't super obvious.
Our Registrar has a request form that has 26 separate scenarios, each with custom notification and confirmation emails. The notification emails go to at least 10 different employees in the Registrar. The ability to have a single form handle vastly different requests, provide both custom info inside of all emails, delivered to the appropriate employees is critical to their success as a department.

Our International Admission department has a pre-app form to capture interested international students as they begin our complex application process. The department is able to help guide them through that process by exporting their names from Formstack and comparing that list to an internal list of incomplete applications. They also integrate the form with Mailchimp to be able to communicate deadlines, important College information, etc.
September 15, 2017

Check it out

Donna Gray | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack for forms for any web/digital projects that require forms. It's easy to navigate and customize which is important for our team as well as our clients. Historically, forms had been a problem area for consistency and flexibility, and Formstack has created a platform for us to successfully meet the needs of our clients.
  • Customization of how forms work - so many times in the past a client has asked for something in a form that was not an easy deliverable for us. Now it's much easier.
  • Design options are really nice. It's a seamless transition in a branded website with these forms.
  • Easy for clients to navigate if changes need to be made. Fewer errors.
  • It would be great to offer a bit more flexibility with the branding/design options.
  • Wish it was free :) - but seriously, the value is good.
For us, we work with a variety of clients who need forms. Being able to use and rely on a single source for all of our clients needs saves us time and headaches. Each client has different needs, but Formstack has the flexibility and integration options that addresses all of the different scenarios we deal with on a weekly basis.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it extensively within our department for various applications, surveys etc. The customizable features and website embedding work well with what we are trying to accomplish for our data collection purposes. Departments and schools within NYU make purchasing decisions separately, so we are not aware of other departements usage.
  • Learning curve is low.
  • Easily customizable
  • Website embed feature is great
  • Adding multiple users to receive submissions is great for our team.
  • Ability to send confirmation emails is good for applicants
  • Customer service was way more complex than necessary when we were trying to merge two accounts (unknowingly) created within our department.
  • The website embed has occasionally given us some trouble as well.
  • Users have had various issues with radio buttons and file uploads over the past two years I have used Formstack.
Overall, it has worked well for us. Cost is prohibitive for smaller teams. Templates are not simple, and it is easy to break especially when there are multiple team members using the account.
Emily Wickerham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HR Forms: PTO request Marketing Forms: Website data collection and connected to SalesForce Client Services: Executional recruitment forms for blogger programs

It's used across the organization. It collects data and stores and organizes it for us. Super helpful.
  • Connects with third party platforms to help ensure your data is collected efficiently and stored in the right places.
  • I like that it is a secure platform for both personal information and credit card.
  • Love the workflows and approval systems within the platform.
  • Workflow could allow for more routing and approval options. If two people need to approve before it goes to 3rd person for final approval.
  • More forms - we have the gold plan for $99 a month and have 100 forms. The next jump in price and forms is more than we need/can afford. So I am constantly deleting forms and cleaning out formstack.
Well suited - collecting data/ website forms Less appropriate - surveys (we use a different survey tool)
Anthony Nijmeh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack on behalf of 16 associations that we manage. Uses range from collecting information for awards, volunteering, event RSVP, event registration with payments, small conferences and membership sign up and renewal. Formstack itself is mainly managed by the technology staff who provides other staff access to View/Edit and exporting.
  • We manage several smaller associations who have recurring events. Combining this with Stripe allows us to embed a professional looking form onto an existing website without having to pay for a third party event registration platform.
  • Reusable templates, ability to copy forms, fields and sections allow us to deploy recurring forms quickly and accurately.
  • 3rd party integrations solves many of our problems such as payment gateway (Stripe), coupons and reviews. We use reviews for membership applications which we really find very useful.
  • The logic feature is great but it would be an improvement to allow logic on a per item level with radio buttons, select boxes and check marks.
  • Working with themes can be cumbersome. I also don't think limiting themes is a good idea. It's an essential part of ones toolbox when designing a form. I get frustrated when I'm forced to delete one in order to create a new one.
Formstack is well suited for collecting information for events which require a more complex selection of fields and logic. You won't get this sort of flexibility with standard event registration systems. It's also very well suited for collection nomination information and biography profiles. It might not be well suited in situations where tier pricing and access levels are required.
September 08, 2017

Forms with Super Powers

Mihail Bojonca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Formstack across the entire institution however mainly we use it to automate and localize some important business processes localized Student Admission and Evaluation. It has been the best to automatize our Evaluation and Admissions processes replacing other high cost systems.

The approving and other workflow logic are useful in streamlining other business processes.

I have presented our model of the admission process to companies selling Admission software or plugins with the request to provide a simple and easier model they could now. Since our administration body is very small simplicity and ease of use for our students and administration is key.
  • Streamlining Procedures
  • Simplifying Processes
  • Ease of use
  • Limited Localization
  • Some issues in third party integration (Gsuite - Authentication, email relaying issues)
  • Email Limitations
Any kind of data collection plus streamlining of different business processes.
Susan Feller | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
[It's used for] Conference registration, volunteer assignments and recruitment, fund raising, scholarship applications, award nominations, and a myriad of other tasks associated with managing an international conference.
  • Integrated with PayPal.
  • Produces databases in a variety of formats.
  • Allows users to save information and return later to complete the form.
  • Allows users to upload information.
  • Is fairly intuitive.
  • Allows for the easy customization of forms using in-house graphics.
  • It is not always easy to find assistance.
  • When changes are made to functionality, the question needs to be asked, "is this really an improvement?"
  • The huge price increase is not appreciated.
Conference and event management are the only thing we do with Formstack.
Return to navigation