Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
55 people also want pricing
Alternatives Pricing
What is Workable?
Workable is a recruiting software with HR integrations and AI-powered candidate sourcing. It has SEO-optimized job descriptions and one-click advertising across popular job boards. Workable also features communication tracking, real-time syncing, reporting, and mobile accessibility for…
What is Bitrix24?
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.9Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1405)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.4Ultimate Software Vendor Communications40 ratings
Reviews
(251-275 of 928)Reduce paper filing?! And seamless remote onboarding? AH MAZING!
- Integrates with ATS.
- Relatively intuitive to use.
- Can use for US and Canada.
- Can integrate provisioning equipment and software.
- Can require repeated testing to confirm the process maps to corporate process.
Great product with great people behind it
- Customer service is fantastic—their rapid response team addresses problems quickly and accurately. They are patient and work well with users of all experience levels.
- Implementation of their products is painless—dedicated implementation specialists work with you through the entire process.
- The BI reporting functions are best in class.
- Occasional system quirks—such as the lack of an "undo" function when terminating in the core.
- Role administration can be cumbersome depending on your org structure.
UKG Pro
- Provides a lot of options.
- The initial set up and training of new modules is not in-depth enough. When you actually start using it, you can no longer talk to the trainer, you have to contact support.
- Contacting support for any help is an atrocious experience. It takes too long to get any communication and they just aren't familiar enough with your organization to understand and immediately solve your issues.
- Your training university is hard to sort through to get what you are looking for. Too much information all in one place and not enough ability to narrow down what you need.
- Reports are way too complicated to understand how to generate with any information you actually need or are wanting to look at.
UKG-U Kan't Get any better service than this.
- Payroll processing is simple and easy to use (user-friendly).
- Tax services handles all tax functions timely and accurately.
- Payment services handles their functions timely & efficiently.
- EXEMPT payroll-don't force me to bring in a "time file" when I have their set hours pre-loaded into the system.
Good for mid-size companies looking for a one-stop shop
- Onboarding - glad to be able to use an integrated system for this process.
- Performance Management - Integrated goal setting is helpful.
- BI - Reporting is more robust than other systems I have used.
- Logic of how the software is set up and where things are located is sometimes difficult.
- Benefits Carrier Connections - extremely expensive and long wait times to set up.
- Time keeping not robust enough for a company needing details for project cost allocation.
All-in-one
- One place for everything.
- It looks like changes that are coming for BI will be very helpful.
- Perceptions need improvement. They are difficult to build and not very good training on how to use it.
- We need better training videos and online training to do at your own pace with access to trainers if we need them. Current training for BI goes so fast that you just can't keep up if you are new like me.
From a recruiting standpoint
- UKG is really good at seamlessly transitioning people from applicants to employees. They have a variety of partners in the recruiting gateway to assist in getting candidates in the door.
- From an administrative point of view, the time management system is well designed and easy to use.
- Customer service is usually spot on. If I call the rapid response line, I am usually greeted by someone eager and willing to help. If they don't have the answer, they put me in touch with someone that does.
- Offer letters in the recruiting gateway should be editable after they are sent!
- I would like to be able to hire a person from a closed job posting rather than having to create a whole new requisition for one person.
Just "UKG" -- the name says it all for us!!
- Reporting.
- Time Management.
- Payroll Processing.
- Recruiting/Onboarding.
- We are still so new with UltiPro now UKG as we've only been live for 1.25 years so really hard to say what needs improvement yet.
- Maybe one item: Performance Management to be integrated directly with Goals.
UKG Pro is great!
- Payroll processing
- Onboarding
- Workforce management
- Reports availability
- Issues when we need to modify the onboarding.
Comprehensive but Standard HRIS Product
- Payroll processing and tax services.
- Customer Success Platform provides in depth training resources and how to guides.
- Recruiting and Onboarding platforms are easy to use.
- Inflexible - it's a comprehensive system but does not allow for process customization leading to several work arounds and still manual work.
- Reporting (business intelligence) is confusing and hard to use; no analytics dashboard.
- Customer service (ticket system) has recently been slow.
UKH Pro Mostly HIts
- The system is mostly well laid out.
- There is good technology behind it.
- Support from account managers is excellent.
- Tax services have been severely behind.
- Time and attendance module support is very lacking.
- Getting an answer can sometimes be time-consuming and the answer can vary depending on who you talk to.
5 Year User. Love UKG
- Very user friendly
- Friendly and helpful staff
- Very useful reports
- Time Management has some glitches
- Faster wait times on calls
- Faster resolutions on cases
review
- Pay information
- Central point for understanding organization relationships
- Easy reference for policy information
- Performance planning is difficult to maintain
- Where to find and update information is not always logical
Does not seem to work very effectively though for performance planning and reviews; it is difficult to prepare next year's plans and to amend any carryover plans from a prior year. Once someone leaves the organization, you can also never get rid of any old performance objectivest that were assigned to that person.
UKG Pro - great product, better platforms!
- Payroll
- Reporting
- Employee Administration
- Onboarding
- Workforce Management
- Performance Management
- Life Events/Benefits Admin
UKG is a Strong HRIS
- ATS - great way to track open positions and candidates for a mid-size company.
- Payroll - UKG [Pro] does a great job keeping up with local, state, and federal changes.
- PTO Tracking - provides a very good accountability structure.
- Performance Mgt - promotes more frequent touch points between MGR and EE.
- Time Clock - accurate and efficient.
- Improve the capability of seeing / sorting candidates in the ATS.
- Add more preferred vendors for LMS content.
- Make the bridging process easier for adding benefit providers into the system.
Great product for complex payroll
- It allows for allocation of employee costs between departments accurately - not just the salary, but the fully loaded cost of the employee. This was something our prior provider lacked an ability to do.
- Handles payroll tax compliance fully.
- It is easy to get support questions/tickets answered timely. There is no run around and waiting for one specific person to handle something, if a person you were working with a case on is out sick, another person steps in to continue working on your ticket. I appreciate this team approach.
- Ease of us on the BI reporting function. It's very confusing to figure out. It does provide great information, it's just a struggle to customize it. But I love that it's there. There is training available but it's very time consuming and I wish it was more intuitive to use.
- The biggest thing I wish UltiPro had which it doesn't is a direct GL connection to QuickBooks Online.
UKG is awesome!
- Customer service is great
- Payroll system is great
- Time system is great
- BI is kind of complicated more training
- Tuesdays are pretty busy for UKG, takes longer to contact them
Our Ulti Journey
- Reporting.
- Employee Self Service.
- App ease of use.
- Time management.
1st year user - experiences & thoughts
- UKG Pro is a large platform with capability above and beyond what we've been able to implement so far.
- UKG Pro provides helpful training through UltiUniversity as well as a searchable customer site and a user community forum to connect with other users.
- UKG Pro's Rapid Response line is available for critical/immediate customer support when needed.
- UKG Pro is such a large system that it can sometimes be overwhelming to a new user.
- UKG Pro's custom report feature (BI - Business Intelligence) is complicated and not user friendly. BI available reports appear to deliver questionable results. *Not a fan*
- Dislike the connection of tax jurisdictions to an employee record being tied to the location code assigned. There are also issues when an employee updates their address directly instead of using the address search feature. They really should disable the ability to type it in directly to avoid double taxation.
- Would like to be able to bypass the "next" button when entering in data by using the displayed menu in certain features. If you have to go forward/backward several screens it slows down the user.
- Would like to see payroll reports accessible directly from the Payroll Gateway instead of having to navigate to the Standard Reports output. It would also be helpful to see calculation totals related to a pay group as you are processing rather than running a report, getting out of the Gateway and opening a report.
- I've said this before in other survey's... during the 1st year following implementation having a dedicated support person assigned to the account until the new users have been exposed to the different abilities and tools in the system.
- The Customer Success Portal (CSP) - support case situation is difficult to keep up with. For users that don't have only one role but switch between multiple (benefits, payroll, and taxes) it can get overwhelming to switch hats and keep up with activity with open support cases. There is also seems to be a backlog, especially when dealing with taxes.
UKG Pro is less suited as far as time management is concerned when you are required to use an alternative time and attendance system that is tied to a time to client billing situation. It would be helpful if there was an ability to connect outside systems. The same in regards to external applicant tracking systems (ATS) systems.
Excellent for Government Contractors especially with SCA and other classes of employees
- Allows for users to make life event changes that flow through approval and notification processes.
- Onboarding.
- Tax forms can be updated by the user and set to approve by payroll to ensure it goes through.
- The ability of Admins to login as the users to verify what they can or can't see. It helps when writing instructions.
- A physical manual to flip through for basic set ups and frequently asked questions. Bouncing between screens isn't fun when you're in a time crunch. Better explanation of the effect a field has on outcome - Such as effective dates.
- The ability to be in multiple screens at a time rather than having to log in multiple times. Sometimes it's easier to view a previous set up to match it.
Trust your instincts. Choose UKG!
- Maintaining employee personal and job information.
- Updating information and tracking changes.
- Onboarding.
- Hourly time tracking.
- Time off tracking.
- Performance Management process.
- Employee File Management (secure, permissions-based employee file retention and sharing).
- Processing US Payroll.
- Customizes employee profile fields based on standards in employee's country.
- Customer support is outstanding.
- Allows customers to Share Ideas, which are often included in updates.
- Software comes with over 200 ready-to-use workflows.
- I'd like to see faster implementation of Shared Ideas from customers.
- Workforce Management needs a massive overhaul or needs to be replaced with a new product.
- Excellent customer support "ecosystem" that includes
- Vibrant and useful discussions in the User Community.
- Huge amounts of training material available.
- Live, recorder and text-based training are available.
- Support ticket system.
- Useful help info links on pages throughout the core product.
- Easy and intuitive to use for employees and admins.
- System reliability.
Reliable, Streamlined, and Worthwhile Company Purchase
There are plans to expand our self-service for transfers, promotions, salary increases, and skills review. Additionally, we plan to create dashboards for certain levels of managers.
- Employee Data Management - The system is a fantastic HRIS.
- Payroll - The payroll process is straightforward and simplistic.
- Configurability - The system is easy to configure and implement.
- Business Process Configuration - The system allows for easy configurations to match business needs.
- Workflow Configuration - Easy workflow designs for business processes.
- Mobile Functionality - HRIS Access via app or web.
- Login as Employee - I do not understand why I cannot login as an employee as an HR admin. I have in other business systems and HRIS's so this is a must have.
- Reporting - Cognos is great, but takes a lot of getting use if you aren't familiar with it.
- Org Chart - Customization of Org Charts would be nice. Different backgrounds, ability to set order of direct reports, etc.
- An affordable HRIS and Payroll platform, that are easy to use and integrate with.
- The ability to track global employees, while keeping in mind laws related to those regions.
- Flexibility in configurations to account for different business models/processes.
- Vast API library for ease integration setups.
Cons:
- "Easy to use reporting system" - Learning curve for reporting from Cognos.
- "Personalized Benefits Solutions" - Benefits Prime functionality seems limited in terms of customization.
- "All access for Admin" - Admin access to employee view is non-existent.
UKG Pro - Lots of Possibilities But Needs to Be More Intuitive
- Assigned dedicated Account Manager - provides one-on-one assistance.
- Rapid Response line - prompt answers to many questions.
- Career Development Opportunities - the Super Admins should be able to rename and delete courses without having to set up a case or pay for more thorough changes.
- Open Enrollment set up and Document Acknowledgement set up - copying one event or document acknowledgement could be easier and allow for more modifications to the event or document acknowledgement as it is being created.
- Business Rules - there needs to be more Deduction/Benefit Types to allow for changing situations and circumstances.
Great Core HR Product!
- Payroll and tax filing services - the payroll gateway is easy to use and allows payroll to be completely seamlessly and easily. Additionally we have not had any issues with any of our tax filing accounts which was a major issue we experienced with a provider prior to changing to UKG Pro.
- Reporting - there is robust reporting capability which is helpful to be able to create a report to meet any need.
- Core product - the core employee and HR information is laid out in a way that is user friendly and easy to navigate.
- Recruiting - we have been disappointed with some lack of functionality within recruiting, particularly related to conditional questions which is a huge need for us.
- Talent management - could be tied into the core product better with better reporting and workflows that better match how other parts of the system work.
- Onboarding - we have a large group of seasonal employees which frequently involves a lot of rehires. The onboarding system does not manage rehires well.
Still new... Lots to be desired still...
- Training - pretty much an unlimited amount of training is available at any time.
- Service - in the 5 months we have been with UKG the service could be improved upon. I hear nothing after weeks of having a case open and have addressed this concern and nothing has changed.
- Lots of reporting is available especially through Business Intelligence, but it hard to learn how to create and modify reports even after taking the courses available.
- A print preview button on a unprocessed payroll would be great.
One of the biggest down sides is that I feel that implementation left behind some things that should have been done beforehand. COVID earnings/credits with our prior processor were not looked into with full detail and caused some issues at year end. We are still waiting for file feeds to be set up and had to reach out numerous times to get the process going on those. 1095 data is not being accurately tracked we found out as a piece was never set up, so again, found that out while trying to approve them to be printed.