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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(151-175 of 193)
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Carrie Scheetz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Our Act-On account is being used mainly by our Marketing department, but we deploy messages for the whole organization. It addresses the issue we had not being able to determine if our messages were being opened and read by our audience. It allows us to get information out quickly and keep track of who receives that information.
Score 8 out of 10
Vetted Review
Verified User
Our Marketing and Sales departments use Act-On. It addresses marketing automation, marketing effectiveness, Webinar marketing, and reporting. It allows us to build intelligent marketing campaigns to take prospects down whatever path we want them to take. It also allows the marketing department and sales users to see if our emails and landing pages are effective. We also utilize the forms to gather more information and validate information on our prospects.
Alisha Rappaport-Zubrow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Act-On for our newsletters, employee and clients, and email blasts. It is being used currently by marketing and will be used by sales. It allows us to share information with our clients and with our employees. We have three offices and it allows our employees to see what is going on in the other offices and throughout the company.
Jeff Penson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently use Act-On in our marketing department to support our sales and client support teams. The software helps with everything from lead generation and website visitor tracking to brand recognition through social media channels and webinars.
October 09, 2014

Act-On is a Class Act

Nannette Nolan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently using Act-On as an organization-wide solution for our email, marketing automation and lead generation and lead warming. The email capabilities alone have been worth the investment - the ability to segment, visibility into the engagement, trend spotting, A/B testing capabilities, and the like are making all the difference in how we connect with our current and prospective members. The platform is easy to use and set-up and allows me to quickly see current campaign activities and also generate reports and dive deeper into the data. The platform integrates with much our existing marketing channels (social channels, Google Words and Google Shortener, SalesForce, GoToMeeting, etc) and allows us to tie our efforts to actual event registrations, page views, email opens/clicks, etc. We use their custom forms to help capture leads and roll them into relevant marketing campaigns. I can also set up drip campaigns to help target those most interested in our member services and groups. And we use the data we get from Act-On to isolate and troubleshoot inactive members.

Kaylee Goldhammer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My organization uses Act-On to qualify leads, automate email messages and create forms/landing pages. It is being used by the Sales team to easily prioritize leads by reporting on recent engagement and to send emails to multiple people through our Salesforce org. Additionally, it logs all emails into SFDC which makes it easier for our sales team and drives internal user adoption.
Michael Artinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a small life science instrument company, we have a very targeted customer base, so ad-words and social aren't very effective. The ability to plan, implement and track content marketing is our primary approach, and Act-On gives me excellent visibility of the results in real-time. We have more than quadrupled our lead database and can prioritize who our internal sales team and distributors follow-up with based on a ranking of their Act-On Activity score in our CRM.
Score 9 out of 10
Vetted Review
Verified User
We use Act-On for web to lead logistics, various types of marketing email campaigns, sales email communications (marketing template usage and prospect/customer outreach), internal communications, customer notifications and more. We utilize the reporting in conjunction with salesforce.com reporting to validate the effectiveness of our marketing activities and show ROI to the business. Currently it is utilized primarily by marketing but also some sales teams. We've utilized automation programs for nurture campaigns as well.

It allows us to show metrics associated with marketing activities and assess the success/failure of individual project/programs. It allows us to provide email notification to sales reps about web form submissions when an existing salesforce lead has interacted with us via our website. The reporting and website visitor module also provide sales team members with visibility into the actions of leads to determine how serious the prospect/customer is about purchasing.
Score 10 out of 10
Vetted Review
Verified User
We use Act-On to as our primary email marketing system, sending to licensed professionals nationwide. Act-On allows us to track our email response rates, as well as having some capabilities for integration into CRMs, like Salesforce.

The entire organization uses Act-On. While I use it specifically for report tracking, email design, and email campaign implementation; my users find its ability to track the history of individual emails and marketing pieces sent to clients to be worthwhile and incredibly helpful. That level of history detail gives them the ammunition they need to be knowledgeable on calls, making them better marketers in the process.
Charles Harte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I started a company to assist OEM buyers with custom manufacturing sources. Success requires creation of a data base of contacts, and then a robust system to communicate with them as well as organize responses. After a great deal of research I chose Act-On in 2012, and have had zero reasons to think it was not the very best choice. The system is comprehensive, fairly easy to use (even for an old guy like me) and the best thing is infinite access to my success counselor, who's been wonderful. As one-man company heavily involved in marketing (not a skill area), the success counselor has been essential in the company's progress.
Prabal Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
1. For outbound email campaign for generating contacts and turn them into leads.
2. For capturing in bound leads who visited our company website
3. Historical data capture regarding email campaigns sent.
Paul Booyens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

We use Act-On for Automated Sales Campaigns in a B2B environment.

Act-On offers, under one umbrella, all the Marketing Automation tools that we need to run large and small campaigns. I specifically like the fact that, as an experienced user and working with your Help Desk, I can invariably find a way to create personalized and targeted sales messages for almost any business use-case I have.

Combining dynamic content, personalized fields, Landing Pages and images I have been able to deliver professional looking emails and collateral to my customers.

Score 7 out of 10
Vetted Review
Reseller
Act-On is being used by my organization and by my clients. It allows us to quickly create and manage integrated marketing campaigns. But more importantly, with Act-On we gain powerful insights that enhance lead generation efforts and increase conversions.
Audrey Dalton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using it for website intelligence, email campaigns, asset management, and sales use. We primarily use it in marketing but the sales people use it to track their leads and for website intelligence. The biggest thing it solves is being able to coordinate forms, campaigns, and most activity all in one place; we're hoping this year, we'll show some ROI for implementation with upcoming sales from our recent campaigns. The primary reason I decided to make this purchase was to take advantage of segmentation and behavioral scoring which should lead to faster pipeline growth and closed deals.
Score 10 out of 10
Vetted Review
Verified User
We primarily use the email blasting capabilities, A/B functionality, and integration with Webex but have also used the SEO and web traffic tracking with success. Act-On has become very instrumental in our ability to reach existing clients and prospects through email and our website.
Patryk Kelley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

I have been using Act-On for over a year and it has been a key part of our marketing plan to deliver important information to our leads and prospective customers. It is both easy to use and offers a high level of customization. This allows for the creation of professional looking marketing collateral.

Act-On support is also great. They offer quick and easy assistance to help with almost any problem. They walk you through the issue until you feel that it has been resolved. Thanks to everyone at Act-On!

Salvador Castilla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using Act-On to hep us optimise our marketing efforts, from Lead nurturing to the creation of automated programmes, We decided to use this tool because it is an complete marketing platform that allows us to have a complete overview of all our marketing activities in one place, great for reporting ROI and it integrated with existing CRM system.
Ricky Bandelin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
We are using Act-On as an Agency partner - meaning that we use it for our own business but also support our clients who use the Act-On system. It solves a wide range of business problems, and each of our clients uses the program in a different way. Some clients like it for the increased intelligence they get from knowing who is using their website, others use it to run automated email marketing campaigns, while others use it to track their marketiong ROI tracking leads from capture through to close. It's a great tool for both marketing and sales departments, and helping them work together to capture leads.
Katie Doyle Kimel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is currently being used by our marketing department for sending out email blasts to our clients, for setting up out product/industry news webinars, and for allowing us to view how our clients are interacting with our website. The Act-On platform is currently only being used by our marketing department, but we will soon be adding our sales team members as users so that they can see how their clients are responding to our messages. Before we began using Act-On, we were unable to see who was viewing our website, and now we can reach out to those that have been previously cookied when we see that they have been searching our site regarding a specific product line that we carry.

Score 9 out of 10
Vetted Review
Verified User
We currently use Act-On as our email provider in the marketing department. It simplifies our email process and allows us to set up automated programs, manage our email lists, and schedule sends so that we can work ahead of the curve.
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