Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet Review
Small business owners “hat rack” outsourcing HR, Benefits, and Payroll functions.
TriNet
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
How TriNet Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (641)9.191%
- Update personal information (655)8.383%
- Pay calculation (654)8.282%
- Benefit plan administration (665)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7Employee demographic data(422) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(462) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(432) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(520) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(354) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(372) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(483) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(654) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(179) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(665) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.8Direct deposit files(617) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.1Salary revision and increment management(539) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.4Reimbursement management(330) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(346) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.1Balance details(408) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(328) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(641) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.3Update personal information(655) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(551) Ratings
Employees can review company handbook, and corporate policy documents.
- 5.8Employee recognition(186) Ratings
thank a team member
- 8.7View job history(480) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(464) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(517) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(252) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(542) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(328) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(128) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(125) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.1Review status tracking(120) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(128) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.5Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(71) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 4.9Publish to Social Media(57) Ratings
Software provides ability to publish postings to social media sites
- 6.3Job Search Site Posting(71) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(75) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.6Notifications and Alerts(83) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1123)Attribute Ratings
- 9.2Likelihood to Renew45 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability591 ratings
- 7.2Support Rating677 ratings
- 9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.4Implementation Rating25 ratings
- 8.5Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(76-100 of 696)Good HR Solution for Small Businesses
- Payroll
- Benefits
- Health Insurance Management
- Submitting health insurance changes was difficult
- Interface is a little dark and dated
TriNet Review
- Excellent Benefits Selection
- Webinars are structured and stay within time allocated
- Excellent Customer Support
- Easier access of online training materials
- More detailed training on mapping for G/L (those not currently using the online version of QB)
TriNet frees you up to do your best work!
- Wide range of benefit options available
- User-friendly portal
- Quick access to customer service
- Sometimes there is very slow response to the Connect360 email
- Some of the reporting features could be improved
TriNet - Price is relatively high for a PEO and service is good until you try to exit their PEO.
- Everything payroll/HR/and accounting needs on 1 platform.
- Dedicated account manager that you funnel all of your questions/cases/etc. through and not an endless team.
- Employee experience was great and all I had to do is give them TriNet's 800 number to call with their own questions or they could login to their account and use the chat feature.
- Follow up with clients post-exit about outstanding tax returns never filed, etc.
- PEOs don't allow for much flexibility in straying from their process but I felt TriNet had no exceptions to the rules which made it difficult for us to manage some employee situations under their processes.
- There were times when we had issues with our payroll processing and our account manager would forward our case to their own internal support division and sometimes I wouldn't hear back from them. I would have to call over and over to make sure our payroll was going to be processed but was left completely in the dark.
TriNet Review - TriNet - Try Now!!
- Process payroll and taxes
- Tracks PTO
- Offers tracking of retirement plans
- Offers insurances
- Insurance is not offered for less than 5 employees
Satisfied Company Using Payroll/HR/Benefits
- Onboarding of new hires
- Ease of payroll processing
- Reporting functionality to assist with finance department
- Breadth of benefit choices
- I would greatly appreciate a TriNet information sheet/download that can be provided to prospective hires that provides a summary of our benefits and other offerings.
TriNet Rocks!
- Portal is easy to use and easy for employees to understand
- Customer service has been thorough and timely
- Reports are always complete and easy to understand
- Payroll is easy to run
- More visibility into employee information from the admin portal
- More control over manager tasks such as approving PTO requests from the admin portal
- Should have the ability to store personnel files and send documents such as offer letters and job descriptions for signature
- Payroll
- Benefits
- Time and attendance tracking
- Onboarding employees
- User interface
- Employee training resources
- Integrations
- Compliance assistance
The best bang for your HR buck!
- Payroll
- benefits
- Payroll
- Employee management
- Designated account reps
TriNet service is very poor
- Keep us informed of HR issues.
- Accurate payroll.
- Customer service for HR was awful.
- Medical insurance premiums were very expensive.
- We felt no one really cared about us.
- Service felt very impersonal.
- Had to go through a whole process to get answers to questions.
Tri(Net) Before You Buy!
- Benefit/PEO administration.
- Automated payroll processing.
- State/Federal wage + employment compliance.
- Performance management.
- Org chart/employee directory.
- Onboarding/headcount planning.
- Reporting.
- Layers of access while providing security around sensitive data
- Dedicated account team members to help
- Intuitive and easy to use platform for leaders and end users
- Cloud products such as TriNet Hire connect to a wider array of recruitment platforms
- Platform Training resources for all levels of users, in all categories
- Access to speak to someone in groups like LOA, Immigration, Taxes/Proxy's vs waiting for a response to a case
Authentic Review from a small business client
- Payroll
- HR
- Medical plan choices
- Costs to small businesses
- Ease of use with their platform
TriNet review
- Payroll
- Benefit management.
- HR advisor.
- More flexibility with managing various PTO accruals and carryovers for same-level employees.
Navigating HR complexities with an PEO
- Benefits
- Chat support
- HR support
- Originally we had an account representative assigned to us who quickly learned our business and needs. That went away with Connect360. I miss having that direct contact, but the chat function and CRM capabilities have been massively improved.
- More ease and intuition of the TriNet mobile app.
- Add employer functionality to the app.
TriNet is great but needs a few tweaks
- Customer Service
- ease of finding reports
- ease of accessing personal and employee payroll information
- I recently had an issue where an employee was terminated, then rehired. Upon entering payroll to pay for unpaid wages the employee was owed, the payroll seemed to go through properly. It was only after I was to finalize payroll that it was discovered this employee's hours were changed by TriNet without notifying me first. The payroll was finalized without me being able to address the issue in time. I had to contact customer service immediately. The issue was resolved, but notifying me of a change primary to this becoming an issue would have been ideal. It was stressful. We also had to pay an additional fee to make sure the employee was paid correctly
- I understand that the portal platform is being enhanced, but the "contacts" section on the website is hard to find. The layout of the portal platform is not attractive and it seems like you really need to hunt for what you're looking for.
- Customer service upon the first phone call is great, but once the initial problem is introduced, the individual that you spoke to through customer service will contact you again via email with a general email address. If I have to call again, I get another customer service rep who then has to track down the original rep in order to resolve the problem. Having a dedicated rep for a company used to be the norm. Now we are just handed off to anyone, then having to go through many reps just go find the original person who handled the situation in the first place. I would prefer a phone call back from the original person who worked on an issue or at least an email with their personal email address or phone extension. Again, regarding the payroll issue I had this week, I had to talk to a few different reps to make sure the issue was handled on time, and I was originally brought back to the first one I spoke with (via email). Phone calls would have been much more expedient, and TriNet seems to rely heavily on email. It felt pointless for me to continue calling because I would have had to describe the issue again to anyone that answered the call. This is very frustrating.
Just hearing "TriNet" makes me cringe
- Many benefit plans for employees to choose.
- Their proprietary HRIS is just a front-end experience. Almost zero customization available, data and reporting were incredibilities limited, functionality was basic as best (quite lacking really), and poor user experience.
- Benefits were expensive for a PEO and priced based on our group, so there were no "bulk savings" to benefit from.
- Customer service was sterile and lacking for both administrators and employees.
- Taxes were inconsistent state by state. Some were your own, some were TriNet. Made is very difficult to manage or even understand our setup.
- They have mastered making themselves as sticky as possible. The exit process was a nightmare.
- Communication with payroll specialists
- User-friendly platform
- Workforce analytics
- The Time and Attendance platform has employee default errors
HR made easy!
- Benefits.
- HR assistance.
- Multi-State payroll tax returns.
- Asking for personal information when calling on behalf of the company.
Big Benefits for a Fair Price!
- Reporting - limitless options
- Designated Preferred Services Specialist
- Great Benefits
- Additional tax withholding options for bonus payments
All Your HR Needs in 1 Place
- The app is user-friendly.
- They provided multiple trainings during Covid which was incredibly helpful when everyone was trying to figure out PPP.
- Their communication and response have gotten much faster.
- The build a report feature is still limited and doesn't provide as many options as I'd like.
- Their chat feature is good, but sometimes it takes so long to get to an actual person and past all the automatic robot questions.
TriNet - Secured access. User-friendly navigation.
- One stop shop for company HR links, FAQs and personal information.
- Secure login that stores personal data in your account for later use.
- Access to W2s, tax forms, pay stubs, timesheet with user-friendly navigation.
- I had to use a separate platform for my 401k account.
- I was able to access previous years' W2s but past pay stubs may have disappeared.
- No other issues.
Trinet - Terrible Service!
- website is fairly easy to use
- terrible non-personal customer service
- problems take many days, phone calls and email to resolve
- customer service reps can't answer any problems and you are passed around multiple times
- can't talk in person to the correct dept to get problems resolved
- not cost effective because of the amount of time it takes to figure out a problem
- company had great personal service until they introduced connect 360
In My Opinion Frustrating Customer Service With Error-Prone Software
- Nothing stands out
- Customer service is lacking in my opinion.
- I feel information is presented in an unclear way.
- I experienced expense reimbursement issues.
- I also experienced issues setting up benefits.
SMB shining star.
- All in one source for HR info.
- ROI vs. hiring employees.
- Website UI
- Changes in acct mgmt./contacts/representatives.
- One point of contact.