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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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It's Been Challenging!

1 out of 10
February 26, 2024
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of …
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TriNet

8 out of 10
February 22, 2024
Incentivized
PEO Partnership with TriNet. Payroll, HR, Workers Comp, Time & Attendance, benefits, Training, labor law compliance, etc, we are …
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Optimistic for some improvement.

5 out of 10
February 19, 2024
We use TriNet as our PEO with a scope that includes payroll, employee benefits, time-tracking, among other things. The major business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (641)
    9.1
    91%
  • Update personal information (655)
    8.3
    83%
  • Pay calculation (654)
    8.2
    82%
  • Benefit plan administration (665)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons
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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.7
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1123)

Attribute Ratings

Reviews

(76-100 of 696)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is used to manage payroll and benefits. I use TriNet to review paychecks and select my health insurance plans. We have flexible vacation days, so I do not use TriNet for PTO management.
  • Payroll
  • Benefits
  • Health Insurance Management
  • Submitting health insurance changes was difficult
  • Interface is a little dark and dated
I think TriNet is a straightforward solution for companies of any size. It's easy as an employee to access tax documents, review paychecks, review benefits, and access company policy documents.
August 09, 2022

TriNet Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet as our Payroll and Benefits provider.
  • Excellent Benefits Selection
  • Webinars are structured and stay within time allocated
  • Excellent Customer Support
  • Easier access of online training materials
  • More detailed training on mapping for G/L (those not currently using the online version of QB)
The only drawback is that TriNet does not cover Construction. If we expand into General Contracting, that business unit will be under a separate payroll system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet to manage all of our payroll, HR, and benefits functions. It helps us offer excellent benefits to employees and takes away a lot of the administrative burden of running our organization.
  • Wide range of benefit options available
  • User-friendly portal
  • Quick access to customer service
  • Sometimes there is very slow response to the Connect360 email
  • Some of the reporting features could be improved
TriNet is well suited for a small/growing business nonprofit, especially with employees situated around the country.
Score 4 out of 10
Vetted Review
Verified User
We were looking for an all-in payroll and benefits provider that handled all of our payroll, benefits, tax filings, workers compensation, 401k and everything in between so we selected TriNet based on positive reviews we read about online and from former colleagues. We chose their co-employment PEO option as it was a little more expensive but you had everything under one umbrella.
  • Everything payroll/HR/and accounting needs on 1 platform.
  • Dedicated account manager that you funnel all of your questions/cases/etc. through and not an endless team.
  • Employee experience was great and all I had to do is give them TriNet's 800 number to call with their own questions or they could login to their account and use the chat feature.
  • Follow up with clients post-exit about outstanding tax returns never filed, etc.
  • PEOs don't allow for much flexibility in straying from their process but I felt TriNet had no exceptions to the rules which made it difficult for us to manage some employee situations under their processes.
  • There were times when we had issues with our payroll processing and our account manager would forward our case to their own internal support division and sometimes I wouldn't hear back from them. I would have to call over and over to make sure our payroll was going to be processed but was left completely in the dark.
The most egregious issue was the fact that we were on a significant hiring ramp in Q3/Q4 of last year with remote employees in many new states where we weren't already setup for payroll taxes. We assumed under a PEO that TriNet would inform us along the way if there were any issues. There were 8 states that were new for us in Q3/Q4 and the setup process was never fully completed and tax returns filed. We received demand letters from the states with penalties/interest because TriNet never filed the payroll tax returns. I sent the letters to TriNet and it was radio silence. We had to pay the money to the states to keep them active so TriNet could eventually file the returns and then I would have to go back and request a refund from each state.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for our payroll services as well as for tracking employee vacation/PTO time. They cover our Workers Comp and disability insurance. TriNet is very user-friendly in all aspects and is a great tool for management/admin to monitor and use and is very easy for employees to use tracking paystubs as well as requesting time off, etc. I highly recommend TriNet for ease, efficiency, and reasonable cost.
  • Process payroll and taxes
  • Tracks PTO
  • Offers tracking of retirement plans
  • Offers insurances
  • Insurance is not offered for less than 5 employees
TriNet is well suited for our business as there is limited staff and it handles the onboarding of employees as well as ease in payroll and reporting. It guides both management and employees on processes needed to be completed upon new hires and instills the confidence that things are done correctly for legal purposes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for Payroll and HR-related services. We are a small and growing company without enough infrastructure to support employees in HR and all of finance. TriNet is an excellent resource for handling all of our payroll and HR functions. The personnel are always responsive to our questions and provide sound advice. The portals are user-friendly. The benefit options for our employee base are expansive and competitively priced.
  • Onboarding of new hires
  • Ease of payroll processing
  • Reporting functionality to assist with finance department
  • Breadth of benefit choices
  • I would greatly appreciate a TriNet information sheet/download that can be provided to prospective hires that provides a summary of our benefits and other offerings.
Ease of using the portal for HR/payroll services. Variety of benefit options.
July 28, 2022

TriNet Rocks!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am the main administrator of our account. I use it to manage employees, run payroll, benefits administration, run reports, and much more. I am fairly new to TriNet, and I have not experienced any issues so far. Our TriNet representative has been very helpful so far and has always solved my questions or pointed me in the right direction.
  • Portal is easy to use and easy for employees to understand
  • Customer service has been thorough and timely
  • Reports are always complete and easy to understand
  • Payroll is easy to run
  • More visibility into employee information from the admin portal
  • More control over manager tasks such as approving PTO requests from the admin portal
  • Should have the ability to store personnel files and send documents such as offer letters and job descriptions for signature
TriNet meets our needs for most things HR, such as running payroll, benefits administration, compensation analysis, etc., but it would be helpful to be able to use the portal to send documents such as offer letters and job descriptions and to store personnel files so we can have everything in one place.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet to handle our HR, benefits and payroll.
  • Payroll
  • Benefits
  • Time and attendance tracking
  • Onboarding employees
  • User interface
  • Employee training resources
  • Integrations
  • Compliance assistance
We switched from ADP to TriNet several years ago when moving to a PEO model. Our company has never looked back. We're happy with the ease of use and options offered. Benefits are great and easy to implement, providing a competitive edge for SMBs. Payroll tracking is generally good as is employee time and attendance tracking. More work is needed on improving the TriNet cloud features such as their compliance resources, employee training, applicant tracking and onboarding.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our main HR Platform. We use it for payroll, which is easy to use and works like clockwork. We use it for all of our benefits and for our 401K. They make it easy for us to do every HR function imaginable! I would recommend TriNet for any company looking to streamline their HR.
  • Payroll
  • benefits
  • Payroll
  • Employee management
  • Designated account reps
I have found TriNet well-suited to manage payroll, and have no areas that it does not serve our needs.
Score 3 out of 10
Vetted Review
Verified User
TriNet was our PEO provider for 3.5 years. We hired them to run our payroll, provide benefits, and provide an HR platform.
  • Keep us informed of HR issues.
  • Accurate payroll.
  • Customer service for HR was awful.
  • Medical insurance premiums were very expensive.
  • We felt no one really cared about us.
  • Service felt very impersonal.
  • Had to go through a whole process to get answers to questions.
Maybe they would give better service to a larger business. For our small business, they were not a good partner.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Currently we are using TriNet as our core HRIS and PEO - HR, Payroll, Benefits, Reporting. We also use TriNet for compliance purposes, and are soon to be rolling out TriNet Expenses. Due to the limited functionality, we do not utilize TriNet for a majority of core HR/People functions such as Org Charting, Employee Directory, Performance Management, New Hire Onboarding, Background Checks, or Headcount Planning.
  • Benefit/PEO administration.
  • Automated payroll processing.
  • State/Federal wage + employment compliance.
  • Performance management.
  • Org chart/employee directory.
  • Onboarding/headcount planning.
  • Reporting.
TriNet is useful for small businesses who only have minimal HR, Payroll + Benefit Administration at top of mind. Anything more, and TriNet will fall considerably short of its competitors. A dynamic HRIS with higher functionality around Performance Management, Reporting, Onboarding, Engagement, Org Charting, Employee Directory, etc. is always on my mind as a People leader and administrator. We've had to invest in many non-integrated supplemental technologies in order to fill the gaps that TriNet leaves, and have struggled with their Customer Support model as well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet allows us to have a lean HR operations team and serve other business functions while remaining HR compliant and providing offerings similar in cost and value to a much larger organization.
  • Layers of access while providing security around sensitive data
  • Dedicated account team members to help
  • Intuitive and easy to use platform for leaders and end users
  • Cloud products such as TriNet Hire connect to a wider array of recruitment platforms
  • Platform Training resources for all levels of users, in all categories
  • Access to speak to someone in groups like LOA, Immigration, Taxes/Proxy's vs waiting for a response to a case
Organizations that are small and don't have an existing HR team make TriNet a perfect fit. Employees can speak/chat/email TriNet for direct support. HR leaders with limited resources can be assured all of the corporation's needs around tax withholdings, work comp, wage garnishments and immigration assistance are met and in place reducing company overhead for specialty areas. Having a flat rate associated to cover costs simplifies the accounting process.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used Trinet to do our payroll, HR, and medical
  • Payroll
  • HR
  • Medical plan choices
  • Costs to small businesses
  • Ease of use with their platform
They are well suited for larger firms that have people working within their accounting and HR department. Working with a small business, like ours, they lacked the attention we need along with being price-sensitive to that. We kind of felt like second-class situations as our tenure increased with them, hence the switch to Just Works 2 months ago.
April 19, 2022

TriNet review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it as a platform for various HR needs mainly payroll and benefits management.
  • Payroll
  • Benefit management.
  • HR advisor.
  • More flexibility with managing various PTO accruals and carryovers for same-level employees.
Payroll, benefits management, and HR advisory for small-medium size companies. doesn't give support or charges for support in various legal HR-related issues.
Kiersten McCarty Schroeder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Originally we signed on with TriNet for two reasons: 1.) We needed a more competitive benefits package to attract talent and 2.) as a small business we were investing too much time in HR-related work that was not income-generating.
  • Benefits
  • Chat support
  • HR support
  • Originally we had an account representative assigned to us who quickly learned our business and needs. That went away with Connect360. I miss having that direct contact, but the chat function and CRM capabilities have been massively improved.
  • More ease and intuition of the TriNet mobile app.
  • Add employer functionality to the app.
We recently launched our first family-leave policy. TriNet was instrumental in helping navigate the complexities of this kind of policy and ensuring we had it accurately captured on paper.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet as a payroll and benefits platform. We are able to have TriNet work with various states' different payroll requirements in order to ensure proper taxation and benefits administration.
  • Customer Service
  • ease of finding reports
  • ease of accessing personal and employee payroll information
  • I recently had an issue where an employee was terminated, then rehired. Upon entering payroll to pay for unpaid wages the employee was owed, the payroll seemed to go through properly. It was only after I was to finalize payroll that it was discovered this employee's hours were changed by TriNet without notifying me first. The payroll was finalized without me being able to address the issue in time. I had to contact customer service immediately. The issue was resolved, but notifying me of a change primary to this becoming an issue would have been ideal. It was stressful. We also had to pay an additional fee to make sure the employee was paid correctly
  • I understand that the portal platform is being enhanced, but the "contacts" section on the website is hard to find. The layout of the portal platform is not attractive and it seems like you really need to hunt for what you're looking for.
  • Customer service upon the first phone call is great, but once the initial problem is introduced, the individual that you spoke to through customer service will contact you again via email with a general email address. If I have to call again, I get another customer service rep who then has to track down the original rep in order to resolve the problem. Having a dedicated rep for a company used to be the norm. Now we are just handed off to anyone, then having to go through many reps just go find the original person who handled the situation in the first place. I would prefer a phone call back from the original person who worked on an issue or at least an email with their personal email address or phone extension. Again, regarding the payroll issue I had this week, I had to talk to a few different reps to make sure the issue was handled on time, and I was originally brought back to the first one I spoke with (via email). Phone calls would have been much more expedient, and TriNet seems to rely heavily on email. It felt pointless for me to continue calling because I would have had to describe the issue again to anyone that answered the call. This is very frustrating.
I love that TriNet provides benefits and payroll services. It freed up a lot of my time in having to deal with benefits questions that I may not necessarily be able to answer and various states' different payroll taxation.
Score 1 out of 10
Vetted Review
Verified User
Our company used TriNet for almost 6 years. Full suite of services: Payroll, Tax, HRIS, Benefits, unemployment, LOA, WC, etc.
  • Many benefit plans for employees to choose.
  • Their proprietary HRIS is just a front-end experience. Almost zero customization available, data and reporting were incredibilities limited, functionality was basic as best (quite lacking really), and poor user experience.
  • Benefits were expensive for a PEO and priced based on our group, so there were no "bulk savings" to benefit from.
  • Customer service was sterile and lacking for both administrators and employees.
  • Taxes were inconsistent state by state. Some were your own, some were TriNet. Made is very difficult to manage or even understand our setup.
  • They have mastered making themselves as sticky as possible. The exit process was a nightmare.
Maybe if you are really small, but even then it is concerning as they will make it difficult to exit, so you may be stuck with them for well past when the value scale tips in the other direction.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The scope of our use case includes payroll, HR guidance, training, employee information database, and benefits.
  • Communication with payroll specialists
  • User-friendly platform
  • Workforce analytics
  • The Time and Attendance platform has employee default errors
TriNet is well suited for HR guidance, employee training, and payroll support.
April 13, 2022

HR made easy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Weekly payroll for several states. TriNet files all state returns. Benefits are handled with minimal time and attention from our company. Employees work directly with TriNet. HR assistance is very timely and valuable. Access to Fisher Phillips has assisted the company on a couple of occasions.
  • Benefits.
  • HR assistance.
  • Multi-State payroll tax returns.
  • Asking for personal information when calling on behalf of the company.
Score 10 out of 10
Vetted Review
Verified User
TriNet provides our company with many services. We benefit from the healthcare options offered through their program. Our employees receive comprehensive coverage while our company shares in competitive rates. The payroll and reporting features are robust and TriNet offers online learning to help navigate these tools. TriNet helped our company transition after our reorganization to a smaller footprint, maintaining our benefits without a significant increase in cost.
  • Reporting - limitless options
  • Designated Preferred Services Specialist
  • Great Benefits
  • Additional tax withholding options for bonus payments
TriNet is a good fit for companies that want everything on one platform - payroll, benefits administration, employee information, 401K, onboarding, etc. The pricing model supports comprehensive benefits at a competitive price. TriNet provides updates on labor laws and state legislation through their Connect Weekly newsletter.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is the PEO we employ. We are a relatively small company with less than 15 employees. Before using TriNet, we outsourced our HR needs to almost five different companies between payroll, employee legal questions, benefits, workers comp insurance, 401k, etc. It has been nice to have all of our HR needs met by one company. It has also allowed our employees greater opportunities with better benefits than we could have provided as a small company.
  • The app is user-friendly.
  • They provided multiple trainings during Covid which was incredibly helpful when everyone was trying to figure out PPP.
  • Their communication and response have gotten much faster.
  • The build a report feature is still limited and doesn't provide as many options as I'd like.
  • Their chat feature is good, but sometimes it takes so long to get to an actual person and past all the automatic robot questions.
I would say TriNet is well suited for smaller companies who want to outsource all of their HR needs under one umbrella and provide their employees with greater benefit options than they would have otherwise. If a company were large enough to have an HR representative, then I don't think it would make sense to also pay for TriNet's services. I'm in the Admin field, but I'm not an HR expert and TriNet has been incredibly patient with all my questions. They've always given me the information I needed to succeed.
Score 8 out of 10
Vetted Review
Verified User
I used TriNet primarily for HR resources as well as to access my pay stubs, timesheets, W2s, and tax forms. TriNet was the single source for accessing all of these documents in one place and having HR related questions answered. Furthermore, when I moved to a new company, I was still able to log in to TriNet and access my past tax docs and W2s. I loved the fact that all of my information was securely stored whenever I needed to access it in the future.
  • One stop shop for company HR links, FAQs and personal information.
  • Secure login that stores personal data in your account for later use.
  • Access to W2s, tax forms, pay stubs, timesheet with user-friendly navigation.
  • I had to use a separate platform for my 401k account.
  • I was able to access previous years' W2s but past pay stubs may have disappeared.
  • No other issues.
TriNet worked best for me whenever I needed to quickly access HR docs for personal and financial use. The site was user-friendly and I rarely ran into glitches. The best part is that it seems to be 100% safe and secured for storing personal information. I only wished that all of the company and employee-related programs were in one place such as Rippling. I would have preferred my 401k access in TriNet as well.
Score 1 out of 10
Vetted Review
Verified User
I use Trinet to process our payroll and for HR.
  • website is fairly easy to use
  • terrible non-personal customer service
  • problems take many days, phone calls and email to resolve
  • customer service reps can't answer any problems and you are passed around multiple times
  • can't talk in person to the correct dept to get problems resolved
  • not cost effective because of the amount of time it takes to figure out a problem
  • company had great personal service until they introduced connect 360
I don't believe Trinet is well suited for anyone. The non-personal service they are now providing is terrible. They just pass you around to one rep or dept after another with no resolution to problems.
Score 1 out of 10
Vetted Review
Verified User
It manages payroll, time-off requests, and other HR functions.
  • Nothing stands out
  • Customer service is lacking in my opinion.
  • I feel information is presented in an unclear way.
  • I experienced expense reimbursement issues.
  • I also experienced issues setting up benefits.
I have worked in tech for almost a decade and in my opinion, TriNet is the worst HR software I've used. I've had to connect with their support chat on 4 instances in my first 2 months of employment. One of these instances was handled professionally and to my satisfaction. The other 3 left me frustrated. Currency conversion should not be an issue for expense reimbursement. Activating benefits should not be an issue. The modal for leaving feedback on how a customer support chat went does not work in my experience, so instead of being able to give feedback that can be actioned, I feel like users need to resort to leaving negative reviews to get attention brought to an issue.
February 27, 2022

SMB shining star.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is our outsourced HR dept. Payroll, hiring, firing.
  • All in one source for HR info.
  • ROI vs. hiring employees.
  • Website UI
  • Changes in acct mgmt./contacts/representatives.
  • One point of contact.
Perfect for small businesses who don't want to hire HR functionality perfect for remote work environment not great for large companies.
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