Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Since implementing UltiPro we have been able to house our HR and Payroll integrated items under one platform. This in turn makes reporting more efficient and accurate.
We also use UltiPro Payment …
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Much more functionality at two thirds the cost of ADP.
It is easier and faster to process payroll; adding mass changes like annual increases is much easier. There is little manual entry …
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.5Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.8Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1403)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 9.9Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.5Ultimate Software Vendor Communications40 ratings
Reviews
(151-175 of 432)Practical and reliable HCM solution
- Tax Services.
- Setting up scheduled reporting to stakeholders throughout our organization (set it and forget it).
- Benefits administration for Open Enrollment and Life Events.
- Document Acknowledgment tool has been incredible for our Policy Manual sign-off for new hires and annual sign-off process.
- Occasional escalation to get tickets to be processed faster.
- UTA needs improvement, but understanding that it was originally a 3rd party integrated tool.
- Cognos Event Studio, Benefits Admin types/plans where free-text boxes are available need to have better formatting capability. When copy/paste content into these fields, the formatting of the text becomes distorted, and difficult to fix.
Long-term UltiPro customer
- Employee Self Service
- Business Intelligence
- Flexibility
- Reliability
- Recruiting and Applications - after using their product for 14 years, we switched to ICIMS.
Ultimate - People First
UltiPro is currently being used across the whole organization and one business problem Ultimate addresses is how employees maintain their time and it provides multiple ways to accommodate Cavco, such as employees using time clocks or logging in thru their computer.
The most important business problem addresses is that UltiPro is has a direct relationship with all their modules and is updated straight across the board, i.e. name change will update back-office application (if applicable), UltiWeb Portal, UTM, Employee Directory, Community Broadcast, Recruiting and Benefit Exports.
- Customer Service, People First and the willingness to help
- Technology, that encompasses amazing features such as Document Knowledge
- Ability to allow all your systems to interface with one another, even if it's not an Ultimate product
- I've been with Ultimate for a long time supporting clients that use Ultimate and there are no features that are hard to use and [they] don't need job aids or specialist for assistance.
- To my knowledge, there are no missing functionalities or anything else I would like to see differently. Ultimate never ceases to amaze me with functionalities done thru their daily maintenance window and ready for clients to use immediately.
We've experienced deep dives with other companies for comparison for services we currently use with Ultimate such as Managed Services, Business Intelligence/Cognos Analytic, Payroll, building interfaces along with many custom features such as the GL; to establish if perhaps we were missing out on the latest and greatest.
Hands down, none had all the features and functionality we currently use.
UltiPro HR
- Ease of use to manage and maintain
- Creating and delivering report
- Integration between modules
- Global capabilities working seemless
- Building templates to allow for more admin vs. needing to go to Ulti to process
UltiPro has met my needs for over 22 years
- I can configure the earnings in any way that I need.
- I can also configure deductions to meet my needs.
- It is a platform that can be used from anywhere, including the app.
- Communicating with other programs. We constantly struggle with integration.
- Our time clocks are often giving us trouble with punches being pushed out.
- The billing system is horrible—all the add-ons are billed in different cycles and for different price ranges. It is very confusing.
UltiPro Reivew
- Reporting
- Single system that provides almost all your HRIS needs
- Support structure and resources right at your fingertips
- Easy to use - minimal training needed to end users.
- One stop shop. They really provide the entire suite of HR system needs.
- Customer service and communication. They offer great, timely service and are constantly communicating changes in legislation, etc. to their users.
- Time Management (UTM). It's not very customizable and needs an update.
- Pricing, specifically for some standard consulting services. Projects are based on a flat rate, but prices are steep.
- Open Enrollment. System is very rigid- unable to company sessions making it cumbersome to build when you have multiple OE sessions.
- Performance Management.
Mid-size companies looking for one main platform for all their HRIS needs. It does integrate well with other systems as well if you wanted to use another recruiting or onboarding system.
Ease of use. If you have a less computer savvy workforce, it's pretty easy to use from an employee and admin perspective. Minimal training needed for end users.
Well suited for companies that have many business locations and perhaps does not have HR onsite. Allows managers to enter transactions in the system through a manager self-service and can be directed through an approval process. Also for data-driven companies, has strong reporting tool with scheduled reports, dashboards, etc.
Less appropriate for perhaps a company that has strong scheduling needs. We used UltiPro at my last organization but we had to utilize a different vendor for our timekeeping and scheduling.
Fabulous HCM, the sky is the limit with UltiPro!
- Ultipro provides a fantastic HCM system. It is very configurable, has great mobility and communication tools.
- Ultipro training for life is second to none.
- Excellent reporting tools, again with training for life.
- Multiple integration tools and with lots of training available.
- Rehiring employees doesn't auto add the employee role.
- Some configurable features are not configurable by Company and or Country. This is a challenge when you use Ultipro across borders.
- Some/many configuration items are not available in BI i.e. mobile app security.
- File Utility - is only in back office. Why is this not available on the web?
- Back office in general- this needs to go away.
UltiPro is wonderful!
- The UltiPro system is easy to implement. We did it with two HR employees and had minimal IT involvement.
- The UltiPro reporting system is robust and you don't need to be an IT professional to use it.
- UltiPro's platform configure feature helps you make the system fit your company.
- While UltiPro offers a lot of wonderful training, it would be helpful to have access to checklists of the full process on items. For example, if you have to add a new location, we have submitted it before to our account manager, but it was never sent to taxes.....we assumed one ticket was the only thing needed.
Great for in house payroll
- Employee portal and online W2s was great in our transition to going paperless.
- Reporting through Cognos is a great tool.
- Ultipro is user friendly and relatively easy to learn how to navigate.
- Common pay agent companies not supported very well.
- Payroll cannot support employee negative wages making tax adjustments very difficult.
- Customer service can be difficult to work with and not always helpful.
UltiPro
- The reports are great.
- Smart tax!
- Our implementation team ROCKED!
- Sales needs a better understanding of what is actually delivered.
- Having multiple systems for different tasks; we wish everything was in one system.
UltiPro Advocate
- Integration with other systems.
- Ease of use.
- Configuration flexibility and the ability of Administrators to configure tables as needed.
- Field length such as job title (description).
- Make it easier to report on Platform Configuration fields in Cognos.
- Org charts need to be more flexible.
The ULTIMATE way to go!
- UMS is a payroll services division of Ultipro that we use. They process our payroll, manage garnishments and taxes. They do it very well.
- Providing the necessary technical and system support that is needed. We almost always get someone that is well versed in the module we are working on.
- System integrity.
- More space for names and codes.
- Integrate into one system. We still have to back-office a lot for things that can't be done on the web yet.
- The Phone App could use some improvement. More specifically in the area of CA law and around meal and rest breaks.
Very happy to have been my one & only!
- I feel like the customer portal is a huge success. It is so nice that if I have a question rather than Googling it I can search in UltiPro's own database to find the answer and know that it is right.
- I think the time management is amazing. Very easy to understand and very easy to see time cards. If I need to make changes to an employee's paycheck I don't have to go through a bunch of steps.
- I have only ever worked with UltiPro and I don't have much to compare it to, but I just feel like the overall feel of it and how user-friendly it is, is one of it's greatest strengths.
- I am still not too familiar with the time management as far as PTO time goes, but I have noticed there seems to be a "disconnect" there when PTO time is put in or removed, some employees see differently than what we do. That has been my only issue so far that I can think of.
UltiPro is an overall great product!
- The Support Teams have been wonderful to work with, very knowledgeable and responsive.
- The system is always being developed and enhanced to stay current and best meet client needs.
- Although the reporting tools are very robust, it is somewhat misleading in the beginning with the resource(s) and skill level that will be needed to really take full advantage of the reporting capabilities.
- I would really like to see enhancements to the security elements of Recruiting to better meet each clients needs rather than a structured role approach.
- I would love to see capabilities to allow the client to add text to workflows that would offer instruction to the employees/managers.
If you are looking for a system that touches all areas of the Employee Life Cycle without bolting on additional products, UltiPro is a great choice. It is very user-friendly and always being enhanced and developed to stay current with technology.
Review (Insert Catchy Phrase or Wordplay)
- Very intuitive, easy to pick up a good understanding.
- Functionality is simple to explain and easy to train.
- Good auditing features.
- Switching from one role to another is hard for front level users.
- Finding your way to and around reporting is difficult for the front level user.
- Security in Cognos is the devil for admins.
- The search bar has to be one of the biggest benefits of UltiPro! It may seem like something small but it saves so much time especially when you need to find something immediately. The search bar searches as you type so you should be able to find what you're looking in a matter of seconds!
- UltiPro is so simple to navigate! Every tab/function is well organized and easy to find.
- Another great thing is the "Pay" widget that can be added to your main dashboard. It provides the user with a fast and simple way to see your most recent pay statement and your most recent pay date.
- UltiPro does have a mobile app, however, a very important function is missing. There is no clock-in/clock-out function on the mobile interface! This function would be so beneficial for those employees on the go or who don't want to wait until they are at a desktop to clock in/clock out.
- Another con is that employees cannot clock in once you log in because there is no widget on the main dashboard. Employees have to search "Time" in the search bar or look for the tab. Having a time widget on the main dashboard would be so beneficial.
Happy
- One of the things Ultipro does well is building an intuitive product. Some systems require a 500 page manual to learn how to properly use, but with any Ultipro product I have felt that I can pick it up and use it proficiently in a few hours.
- Ultipro does reporting well. They have many useful reports that come standard, but also allow for the creation of ones to meet your specific needs.
- Ultipro sometimes has issues with large, dynamic organizations. Our system has over 100 hospitals and over 100,000 employees, which has created some challenges while using the core product.
- In the onboarding module, when an internal candidate is hired, you have to delete them from onboarding, and manually make the update in the core product. This seems redundant and should be addressed as a problem to fix. The feed from onboarding should be able to overwrite data for job changes. We want this system to provide more streamlining and not create extra work.
UltiPro Review
- I believe UltiPro does a great job tracking information for our employees as well as for the HR.
- It is very user friendly and our employees love the self service piece of the program. They are able to elect benefits and update their information directly through the site.
- The BI reporting is one of my favorite aspects of the system. I'm able to pull reports and send data to different departments in order to solve problems and gather information.
- In my experience, the file feeds to third party vendors is something I have had problems with. I will say the case management system and support within UltiPro is very fast.
Get this NOW!!!!
- Payroll
- HRIS
- BI
- UTM needs some improvement.
UltiPro -- Nice, no frills, HR management system
- Track benefits
- Track direct reports
- Manage PTO
- Integration with other applications could be better
UltiPro: The Gateway to a Paperless HR Department
- Ultipro support is incredible. They are always very helpful and they contact me very quickly after I submit a request.
- Their product development is always moving at the speed of lightening. They are continually coming out with new solutions for us and developing their current products as well.
- They make their web portal extremely easy to use as an administrator. Everything is exactly where I think it should be.
- I would like to see more and more pages opened up for platform configuration.
- I would like to see more development of the UTA reporting product and mapping into Cognos for Core rather than having to report on UTA data from UTA Cognos.
- I would like the scheduled reporting feature in UTA to be more reliable.
- In Performance Management, I would like the ability as an Administrator to add additional contributors for managers and send the reviews to the employees.
- In Performance Management, I would like the ability as an Administrator to enter review comments for a an Additional Contributor if they for some reason can't get to it.
Life got a little easier with UltiPro
- UltiPro gives us ownership of the system, from tables to security. It allows us to configure the system the way we need it to be.
- We have benefited greatly from the Open Enrollment solution UltiPro offers. It's allowed us to take a very manual process with multiple system entry and stream line it to a one stop shopping. Employee's complete their enrollment on line and their elections are then exported from UltiPro to our benefit partners.
- UltiPro's global workforce solution allows us to now have one point of access for our global markets data. We no longer have to take days to get a worldwide headcount report. We are very excited to continue to further grow our global functionality.
- UltiPro's puts their customers first and it shows with everyone you work with at UltiPro. It's a true partnership.
- Being a SaaS customer allows us to always be update to date and current with the latest functionality.
- Continue to develop the performance management functionality to include HR ability to reach out to users through email to keep the process flowing.
- Have the ability to change reporting structure when an supervisor leaves in the termination process.
Using UltiPro in the Hospitality Industry
- UltiPro is very configurable. This allows us to address any issues that we would like to automate or optimize.
- UltiPro software is very logical and user-friendly. We have a large wide-ranging employee base, and it is suitable to all of our employees.
- UltiPro is always developing new ideas and continuously implementing them. They even listen to customers and implement those most popular ideas.
- The largest drawback for us is the cost of customization. While we always try to use the standard features, if we do need a customization, it can be costly.
- There are times that customer service can be challenging. That being said, if you keep in contact with your representative and let them know your dissatisfaction, you will succeed in having a customer service contact assigned to your company.
- Response time on issues can drag out. If that happens, I will escalate the issue to get resolution.
UltiPro Rocks the HR and Payroll Scene
- I love the ease of accessing employee data. As an HR Professional, we are in UltiPro many times during a day and it is very easy to use and pleasing to the eye.
- Payroll is very easy with UltiPro. We are able to easily manage our numerous companies and their payrolls with a very small number of employees. The system is very user friendly and can import almost any type of time file. Thus adding flexibility to companies when converting.
- UltiPro has a very easy to use Performance Management module. It allows for reviews to be configured many different ways and they are easy for employees and managers to complete. This alone has saved a ton of time for our employees and managers.
- Ultipro provides great employee self service. Employees can do most tasks themselves, this relieving HR of providing many tasks employees can do themselves.
- Ultipro is large enough to handle even the biggest companies. It scales easily and doesn’t need a specialized programmer to do it.
- While every software has items that users may not like. UltiPro has some also. But the best part about UltiPro is that they are always taking customer feedback and improving the product. We had only been with UltiPro 6 months when they implemented 2 of our suggestions. I think this is the best part about UltiPro.
- All transitions to a new HRIS are a bit challenging. As I have converted 2 companies to Ultipro I have seen both. As long as your implementation team is dedicated and focused on the implementation it will go smooth. If you are one person doing the implementation, I urge you to get a team to help make it smoother.
Great job UltiPro!
- Providing excellent support regarding any issues or questions that pop up through the submission of online tickets.
- Providing fast payroll related support when payrolls are being processed, errors occur and you need to complete payroll processing quickly.
- The web access for all employees is great. Employees can access information regarding their employment, benefits and payroll records.
- I've heard talk about UltiPro removing access to the back office environment. Although the web environment is great too, I cannot imagine not having access to the back office since I access it regularly for my job. It seems for me, the back office contains more easily accessible data that I could not do as easily without.
- I wish the PTO accrual rollover at year end would have an option to run separately from payroll processing. We select to rollover accrual balances and then accrue as of 01/01 every year, however, if someone has been paid PTO on the first paycheck of the year, it reduces the employees PTO balance before the rollover occurs rather than after the rollover in the currently year.