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Google Analytics

Google Analytics

Overview

What is Google Analytics?

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

3 videos

Data Vs Information: Google Analytics Polarizes User
04:24
Easy to Train Clients: A Digital Consultant Gets the Most Out of Google Analytics
04:14
How Google Analytics Propels Marketing Capabilities to the Next Gen
02:43
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Pricing

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Google Analytics 360

150,000

Cloud
per year

Google Analytics

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

The Most Useful Google Analytics Reports: My Top 6 GA Reports

YouTube

Path Exploration in Google Analytics 4 (practical examples and 4 ideas) || Path Analysis

YouTube

Google Analytics Tutorial (de) - Die wichtigsten Funktionen - Erklärt von einem Google Mitarbeiter

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Funnel Exploration in Google Analytics 4 (Funnel Analysis in Analysis Hub)

YouTube

UTM Tracking in Google Analytics | Lesson 13

YouTube

3 ways to view Funnels in Google Analytics

YouTube
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Product Details

What is Google Analytics?

Google Analytics Video

Google Analytics Overview

Google Analytics Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Analytics is perhaps the best-known web analytics product and, as a free product, it has massive adoption. Although it lacks some enterprise-level features compared to its competitors in the space, the launch of the paid Google Analytics Premium edition seems likely to close the gap.

Google Analytics starts at $0.

Adobe Analytics, Contentsquare, and Coremetrics / IBM Digital Analytics (discontinued) are common alternatives for Google Analytics.

Reviewers rate Availability highest, with a score of 10.

The most common users of Google Analytics are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(3710)

Attribute Ratings

Reviews

(26-50 of 183)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Google Analytics for websites, for HTML5 games hosted on web platforms, for mobile apps and games. It is essential to measure Key Performance Indicators for your site or app. Google Analytics can show your basic stuff like page views, sessions, etc and also more complicated configurable indicators like funnels, events, etc.
  • shows basic indicators like page views, sessions.
  • provides breakdown by country, city, languages.
  • real time data
  • retention data display is not very convenient
  • it is relatively hard to organize events
  • it is relatively hard to switch from one property to another
Google Analytics is well suited for websites, web applications, and games. Google Analytics is less appropriate for the scenarios involving mobile native applications and games even though it is usable - there is just room for improvement. It is less suited when a lot of events are submitted and it is relatively hard to organize events.
Travis Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Not only do we utilize Google Analytics for our company, we use it for several clients as well. Google Analytics is the industry standard for a reason, making it easy to track web traffic and behavior across your site or sites and using the information to make better content decisions.
  • Track site traffic
  • Track audience acquisition
  • Track conversions on your site
  • Track behavior across your site(s)
  • Can be a challenge to learn as a beginner
If you have a website and aren't using Google Analytics, you are missing out. Google Analytics is a wonderful tool that can be valuable in making your site more engaging and understanding if your other marketing efforts are working. If you are doing any advertising and driving people to your site, Google Analytics can tell you whether those efforts are successful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company used the free version of Google Analytics to monitor and report on website visitors and e-commerce conversions. We would regularly generate reports based on the data contained within the platform, and use it to inform website development, issues and tracking of various KPIs. For this reason, it was crucial to our commercial performance measurement and a major contributor to future planning for different business functions. We also made some of the data available to third parties for the purposes of retargeting and advertising.
  • Clearly segmented dashboard for visits, commerce, performance metrics etc.
  • Relatively simple user and property management.
  • Useful exporting options for external integrations and analysis.
  • A variety of viewing options for different data, so that it can be understood better or drilled down into.
  • Intuitive UI for navigating historical data.
  • Data sampling is somewhat inaccurate on the free tier - this is addressed in premium but is expensive.
  • Some of the UI is very similar in naming when presenting different data, some in-situ information might be useful.
  • Gotchas around filtering and data validation.
  • Implementation can be tricky, it can take a lot of time and expertise to get a full, accurate picture of your metrics.
For a free product, [Google Analytics] is an excellent offering that is difficult to compete with out of the box. Simple integration is very quick and easy with gtag as a website snippet, or even via Google's tag manager. A more complex, detailed integration can be more costly and time-consuming, but it is always possible to opt in to various bits of data over time, so it is quite extensible in that sense. This makes it suitable for small sites and businesses starting out, and when you get to a scale where GA may no longer be fit for purpose in this state you can then evaluate versus other platforms and possibly upgrade to premium if desired.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We primarily use Google Analytics within the Marketing department. It was decided on and implemented by the web development group, and is used by the whole department in various forms. It has proven to be an effective and integrated tool for our web performance analysis work across multiple web products.
  • Basic performance measurements
  • Traffic sources
  • Demographic data
  • Data Studio integration
  • Optimization
  • Multi-site setups
  • Connection to non-Google products
Google Analytics is a free option that keeps up with much more expensive and difficult to use competitors, so it's hard to argue with that. If you are using other Google products or have limited technical capabilities on staff, it is absolutely the way to go. If you have a more complicated optimization or tracking program, it probably can't keep up with your needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It always helps identify usage, trends, and opportunities for growth. You can stay high level, or get pretty granular in order to dig into trends and patterns that will help your business thrive. It bridges the gap between what you "think" is happening and what actually is happening. It allows us to communicate more effectively with our clients as a result.
  • Traffic analysis
  • Demographics
  • Geographic usage
  • User training
  • Get rid of the new version
  • Provide quick and easy onboarding
It's particularly suited to brands, individuals, and businesses who want to know more about their business and how to grow it. We always set up at least a rudimentary implementation, even if they don't decide to move forward with deeper analysis. This allows us to have something to fall back on.
Heide Rembold | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics is often used by one individual (myself) with occasional consultation and sharing with other members of the staff. As the Director of Marketing & Analytics, I use Google Analytics to track data on our website and relay that information to our team, as well as use it to come up with ways to increase traffic to our website and business in general. The business problems we address as the questions of how consumers are getting to our website, what they're doing once they're on it, and when and how they leave.
  • Has details on everything
  • Raw data, up for interpretation
  • Multi-user functionality
  • Courses available for education
  • While raw data is nice to have, I do wish there was an easier way to provide reports from Google Analytics directly. Something that could answer questions straight-forward for people.
  • I would appreciate "helpful hints" or a cheat sheet of some sort, so when quickly searching for something such as time on a certain page, I can find it quickly.
  • I really don't have a third point!
I am highly likely to recommend Google Analytics to a friend or colleague if they have the goals of knowing what is going on in their website and how they can improve the layout, design, or working of it to increase attention, sales, et cetera. The many functions that Google Analytics provides make it a fantastic platform to record and present data, including the "goals" setting.
J.P. VanderLinden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Analytics is a first step for anyone actively marketing their site with online efforts. It allows for a clear understanding of website user behavior and content performance, broken down by factors like source, campaign, geography, and time. Regardless of whether you manage paid media campaigns, organic social or search efforts, or website UX/UI and Conversion Rate Optimization, Google Analytics has some value to provide you in its tracking and reporting.
  • User pathing and flows can help a site manager understand better how site visitors move through their content in order to streamline and present a better experience
  • Acquisition reporting shows not only where traffic comes from, but also how visitors from particular sources engage with the website as compared to each other.
  • Ecommerce conversion tracking goes beyond simple revenue reporting to show how different products or product categories sell, and how the checkout and cart process could be better optimized.
  • As a legacy user of Analytics, it still rankles that keyword tracking was removed, especially if you're managing SEO and organic search efforts.
  • GA does not yet have a good solution for cross-device user tracking; Facebook has been able to figure this out with smarter cookies, you'd like to think Google could as well.
  • Analytics defaults to last-click attribution, and while there is an attribution modeling section, it doesn't universally touch the entire platform, only a small subsection of reports. Allowing changes to the attribution across the entire set of reports would be a big lift.
It's going to be hard to beat this offering for the price (free). Even if it falls a little short in some areas, the savings compared to something like Adobe Analytics or Mixpanel over time really adds up.

That said, it is particularly useful for anyone running a website where the key actions are tracked online. For example, a lead-generating site where a form is filled out on the website or a meeting is booked; an e-commerce store where products are bought and sold directly on the site; or a SaaS organization where the signup completely happens online.

On the other hand, if your main customer activity happens in-person or over the phone, it's going to be harder to connect site activities to the ultimate goal, which is going to decrease the value Analytics brings.
Hector Arritorena | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
[Google Analytics is] used [by] the Marketing team to track how visitors navigate our web site, how they use it, what pages are most seen.
We also use it to analyze sources of traffic, to see if people come from google search, social networks, email campaigns, etc.
Another cool use is to see the average time on page (before they leave) and the bounce rate; both are quite good indicators to measure the expectations of the people against our offering.
Finally, we also use it to compare performance across months, given that you can select the period of time to analyze, then you can compare monthly, but also yearly (January 2020 vs January 2021 for example) and see if we have stationary periods.
  • Source analysis
  • Bounce rate
  • Time in page
  • Regions of visitors
  • Hard to learn to use properly
  • Flow between pages is difficult to interpret
  • Unknown sources (you have the number but you can't identify the source)
  • Errors in social networks numbers of visitors
[Google Analytics is] absolutely necessary to improve your web presence as previously explained[.]
Score 7 out of 10
Vetted Review
Verified User
Incentivized
In our workplace, different online and offline marketing teams use Google Analytics. It allows us not just to analyze different channels but also gives us insight into our end users. So far, it's helped our desktop team understand where the user drops off and how we can improve those drop-offs. Based on the data we analyze, we create content that allows us to retain users for a longer period of time and reduce drop-offs.
  • Captures all the data from our site
  • Measure campaign performance
  • Segmentation
  • Can be a huge learning curve for some if never used Google Analytics
  • Setting up an alert system is missing
  • Better interactive notifications in taking actions quickly
Comparing to its competitors, Google Analytics has all the bells and whistles. Some components are missing in terms of customizations. Some of the other analytics platforms allow you to have a lot more customizations compared to Google Analytics. However, Google Analytics is great for tracking users in real-time to measure your acquisition channels for the basic needs. You can link Google Analytics to your Google Ads account to go further in analyzing data and getting a better insight into your existing users/new users for more advanced users. Conversion tracking is OK. It seems like it is a bit out of touch with reality, and the numbers seem to be overly inflated. Also, setting up Goals can be tricky per our experience.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With Google Analytics, we are primarily tracking the inbound traffic on our website from different sources. This is being used across multiple teams in the organization. It gives us a clear picture of where we have to focus more. Google Analytics is the single platform for us where we can see the data for different UTMs we are using across different channels and campaigns. We also use it to create goals that resonate with our business objectives. We track the goals on Google Analytics and use these to optimize our paid media campaigns. It is simply an amazing tool for tracking and attribution purposes. We are also using it for reporting and automated dashboards, which give us real-time data and make it easy to make decisions.
  • Google Analytics helps you know where the traffic on your website is coming from. You know which campaign, whether paid or organic, is performing. You can get the real-time data of traffic on your website.
  • It allows you to create your own custom goals and track them. You can also use the same event/goals to optimize your paid media campaigns on Google Ads.
  • Google Analytics can be used to generate extensive reports and also to create real-time custom dashboards.
  • Using Google Analytics, you can change the attribution model to more accurately distribute the credit to different touchpoints that led to a conversion.
  • It takes time for a new person to get acquainted with the interface since there are so many options available. It can be confusing for the new user to navigate through the platform. The UI can be further made easy.
  • It takes time to get the support for any troubleshooting. It's not always available on chat/phone. Most of the time we have to rely on emails.
  • There are limited number of audiences you can create on analytics. For a large website with multiple verticals, they would need this limit to be increased.
  • Creating a funnel is still a mystery for many people. This is a feature many of the users are not leveraging. Google should make the setup process easy and also should make people aware through tutorials/guides.
This is amazing if you have to know about the traffic source on your website. Once the setup is done, it gives you real-time data of traffic on the website by different cuts like devices, geography, language, browser, network, etc. By analyzing this data, you can get to know which feature people are looking for. You can refer to user flow and it tells you how the visitors are navigating on your website. Also, once the UTM setup is done across different channels, Google Analytics can be referred to as a single source to see the performance of all UTMs. It is also quite a handy tool for event tracking.
McKay Salisbury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics on our website. It helps us understand where our traffic is coming from on our website. There is also some information on how customers on our website are interacting with the site. We're not the kind of business that gets a lot of website traffic so Google Analytics is great since it's free and gives all the important information we need. It's also so widely used in the industry that everyone who works on the site is familiar with it and how it works.
  • It shows the sources of your traffic, such as organic search, referrals, or direct.
  • It shows the website flow in a really useful way that helps you understand what customers do when they come to your site.
  • It's simple to setup and very widely used by SEO professionals.
  • It picks up a lot of bogus traffic from spam bots.
  • A lot of the specific information is not shown. For example, for 95% of the organic traffic, you can't actually see what keyword they typed in to find your site.
  • A lot of traffic can't be tracked and is simply shown as "direct."
It's really useful for anyone with a website. It's probably definitely the right option for a business that doesn't get a lot of traffic. I'm sure there are better options out there that cost money, but obviously, if you only get a few hundred people visiting your site, it's not worth it and Google Analytics does the trick. It's also useful if you're running Google Ads. If you're totally non-technical, I'd have someone set up google analytics for you and show you how to log in and see traffic. There's not a lot of situations where you wouldn't want to use Google Analytics.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics in all departments. Marketing can use the data to look at campaign and landing page performance. Sales uses it to track prospect activity on our pages. The product team uses it to measure feature adoption, and engineering can use it to track errors in the app. We give everyone access to Google Analytics so they can answer their own questions using the readily available data.
  • Tracking usage in different dimensions and segments
  • Custom segments and reports
  • Tracking A/B test results
  • Attribution
  • It's complex when you start learning how to use it, but once you get to know it, it's really useful
  • The motion chart feature does not work and I cannot find any online documentation to tell me why
  • The help docs are very outdated
It's really appropriate to use in any industry and company size.
Tegan Jenner | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics is used within our media & analytics team to track website performance, both on the macro scale, and when looking at the traffic that our paid media campaigns are driving. We also use the Google Analytics plug ins in Google Data Studio to report a live feed of website performance to our clients. We set up events and goals using Google Tag Manager that we they pull and report on through Google Analytics.
  • Flexibility, especially with site tagging
  • Thorough data fields, if properly set up
  • Interesting visuals, like time series, pie charts, website flow visuals, etc.
  • The UI is a little clunky, and I always have to spend a second trying to remember how to find the data I'm looking for
  • I haven't personally found a good training guide on Google Analytics. So learning it was/is slow and cumbersome.
  • I would like to see some more customization options when it comes to reporting and setting up custom reports.
Honestly, it's not the easiest tool to learn and use, but it's free and has become the industry default. The fact that is also seamlessly integrated with the other Google properties like Tag Manager and Data Studio makes it hard to consider any other option for website performance tracking. I would recommend Google Analytics for anyone who is looking to get basic traffic performance for a relatively simple website. If your site is particularly complex and you have complicated events and goals that you want to track, you may consider looking into a paid tool.
Chris Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics is being used by the marketing department to track and analyze traffic to our website from various sources. We use this to see where our traffic is coming from, how that traffic is interacting with our website to make informed decisions on our SEO strategy. We also use Google Analytics to track conversions from our website and Google PPC. This allows us to see what conversion percent we are getting from our traffic to make conversion optimization decisions.
  • Very in-depth platform to track a multitude of website analytics
  • Easy to understand metrics to allow informed decisions
  • Great for making reports to present to people
  • Easy to collaborate with multiple users if needed
  • Has a ton of integrations with other marketing products
  • There is a learning curve if you want to get the most out of the platform
  • Setting up conversion tracking can be tricky
  • You may need a webmaster to install the tracking code if you don't have web experience
Google Analytics really stands alone as the best product to track your website traffic. Of course, there are other marketing platforms out there, but most of them connect to Google Analytics together with the data needed to perform best. If you really take the time to learn the platform you will gain invaluable insights into how your website is performing and improvements you need to make to do better. If you are new to this, Google's insights are also helpful to tell you where you are being successful and items you need to improve. Connecting Google Analytics with Google Search Console is also a powerful way to understand your organic traffic and rankings.
George Bounacos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics to measure all of the activity on sites that we own and sites that we manage for clients. Over time, Google's reliability and reporting tools have enabled us to move away from having to study server logs to understand what is happening. As the largest free analytics software online, they've radically improved how data is used to manage digital businesses. Making an organization data-driven is the first step to improving profitability.
  • We set up conversions for each organization even if they do not engage in direct sales online. This has the benefit of holding everyone accountable to the same mission.
  • Google Analytics also becomes the permanent database of the organization's digital activity. Need to easily compare this month's sales against prior years and cart the impact of seasonality. It's easy to set up fast and easily saved for future retrieval.
  • Handling the data from millions of sites has allowed Google to see what information is requested and then prompt users.
  • There are definitely some data vagaries around URLs and channels. Subdomains can easily be misconfigured as can referring sites.
  • Years later, we all still mourn for the missing keyword data. Yes, we used to get keyword information from every Google search. That loss is only somewhat mitigated by linking Search Console with Analytics.
  • There is still a lot of user confusion around how Google Tag Manager works. We understand, but we're in that business. Setting up Analytics to work on your sites isn't as easy as looking at an FAQ.
  • The entire configuration process could be easier for micro-businesses. There are small businesses that could use these tools, but have a steep learning curve and often don't have the budget to pay someone to handle things for them. It seems like a basic turnkey solution could be available to them on certain platforms.
If you've moved beyond keeping receipts in a cigar box, you need to use Google Analytics. That's true even if you don't directly sell on the internet because Google Analytics will tell you what people are interested in on your website, how they get there, and even some limited information about where they are and their interests.
Tracee Meyers | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics in the marketing department to measure ROI and KPIs of our marketing initiatives including the website, paid ads and funnel goals.
  • Measuring traffic.
  • E-commerce/ROI data.
  • Visually solutions for website pain points.
  • A/B Testing of website.
  • Complexity.
Google Analytics (GA) has helped our organization determine best practices for web and paid advertising. Everything is trackable and we can A/B test what is working and what is not working. GA has allowed us the tools to properly market to our target audience and re-target those markets for sales.
Sean Patterson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics with a lot of our clients that want to get detailed information about their viewers and their basic browser metrics or profiles. Additionally, we will track user traffic within their site. Gathering these metrics helps identify which sections of the site needs more growth, which sections could be trimmed, and also helps target code optimizations based on the browser base of the users visiting their site.
  • Quick and easy to set up.
  • Powerful metrics and traffic flows.
  • Ability to enable detailed metrics through action tracking.
  • Visualizing metrics on detailed actions can be tricky to set up.
  • Exporting dashboards/reports could be a little more emphasized.
Google Analytics can easily be recommended for most websites, particularly if the goal is to gather basic metrics about the visitors and their flow. Having basic actions in place, particularly when refining the tracking of user flow, would also be a good candidate for Google Analytics. Google Analytics would be a little less appropriate when you're trying to get a full tracing stack of analytics and performance in something like a web app.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics helps us to understand how people use our sites, we collect audience data, organize insights, and take action to improve experience, sales, major KPIs, etc. It also helps to bring together all major reporting with other modules like advertising, trends, conversions, etc. We use it to integrate wtih data studio, adsense, Google ads, ad manager, and search console.

  • Innovation - clear leader in this space with constantly evolving solutions
  • Custom reporting - drill down to very granular metrics
  • robust insights - access to many insights that are not available anywhere else.
  • convoluted eco-system of apps - not always clear how they're different.
  • steep learning curve - courses are helpful but new apps are frequent
  • Limited 3P integrations
It's really the gold standard in terms of analytics solutions due to its connection to the Google search engine. Obviously, they will have the most data/insights if most of the internet search data is being gathered from their site. We get the most benefit from using analytics to drive decisions around our advertising campaigns.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics to understand website behavior, trends, customer preferences, and more. Our user experience teams along with our digital marketing and product sales teams are all interested in the data, how customers are using our websites and what actions they can take to drive higher conversions and sales.
  • Out of the box reports
  • User permissions and settings
  • ability to share custom reports with others (even those without accounts)
  • Can't pull custom dimensions into out of the box reports
  • Visualizations built in have room to be improved
  • With larger data sets, the small "default" number of rows becomes annoying
A free analytics tool that is easy to implement and easy to understand. The ROI pretty much speaks for itself. Unless you have a truly complex or unique analytics scenario requiring high degrees of customization, Google Analytics is a no brainer.

I've used the platform successfully to derive insights and actionable recommendations for commerce sites, content sites and even account centers (bill payment platforms, etc.)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using Google Analytics for over 5 years and always recommend using it for any website. Google Analytics is one of the more accurate ways to track website visitors, traffic, sales, and audience behavior. It is free and very widely used. We use it mostly for traffic website traffic numbers, page performance and insights into our audience. We have a few clients that use it for traffic conversion and sale data as well.
  • Pretty accurate website visitor numbers
  • Ability to manage multiple websites on the same account
  • Monitor website behavior
  • Get audience insights
  • It is confusing and complicated to fully understand
  • It's difficult to figure out how to see what you want to see
Google Analytics is something I would recommend to everyone with a website. All website builders have a plug in or widget because it is so widely used so its pretty simple to get set up on your site. And it's free. Even if you are using a different website tracking software I would recommend using Google Analytics to compare that data against.
Cassidy Ebert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use [Google Analytics] to track web traffic and get more info on who is visiting my site. This way I can target the correct audience. We see who is accessing our marketing materials through social media, then we analyze how we can get other users to visit our site in other ways.
  • Track users
  • ROI
  • Measure ad performance
  • Would like more advanced options
  • Easier interface
[Google Analytics] is appropriate for any company looking to track their digital ads and get more info on who is seeing these ads, and where they came from. It would be less appropriate for companies who have all of their ads in one place, or have print ads instead of digital.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics to measure and track marketing performance and determine where the traffic is coming from. Google Analytics has been crucial for various departments in the organization such as marketing, PR, and data analytics. It addresses our problem of figuring out if our ad campaigns and email campaigns are having the desired effect. We are also able to determine which platforms and demographics of customers we should target.
  • Allows you to get a great overview of your website performance.
  • Ability to set up customized tracking and dashboards.
  • Easy to use.
  • Add more features for data analytics.
  • Better customer support.
Google Analytics would be perfect for smaller companies or start-ups that don't necessarily have the resources to use other more expensive tools. It is helpful to keep track of how your website is doing and could use the data to include in pitch decks.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Analytics is embedded within many of our customer-facing mobile products. It is widely used to track users, engagement, KPIs, and other insights. The business problem it addresses is making user engagement, revenue, and KPI telemetry metrics easily available and pivotable in UI's, APIs, and raw downloadable formats (click to export in CSV, G-Sheets, etc). It allows us to track trends and investigate and drill down into any anomalies that are observed. The ability to slice and dice data, and support for both standard and custom events allows us to get quick insights to how our products are performing.
  • Easy to use
  • Easy to export data
  • Numerous standard events/KPIs out of the box
  • Support for custom events
  • Little to no training required
  • Available 24/7/365
  • Faster data ingress (intra day)
  • Better accuracy (sampling)
  • More graphic / UI pivots on charts and data visualizations
  • More granular alarming / event alerts
Google Analytics is an excellent choice for web-centric engagement and usage metrics. It's a great tool for fast and flexible BI and analysis. It provides value for both power-users / analysts and more casual business owners seeking trend analysis and answering questions. Data visualizations are easy to use and consistent. Custom events and reporting segments are easy to create and modify. Reporting is flexible with easy export options for bulk ETL and APIs for more robust data visualizations (e.g. Google Data Studio connector).
James Crook ☛ Business Coach for Massage Therapists ☚ | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Analytics to track basic usage statistics across a number of our public websites. These include the main business website we use as part of our marketing, and the private web portals we have for memberships sites. Google Analytics allows us to see what traffic numbers are visiting our sites, where they are located geographically, and if they have come from specific campaigns we’re running.
  • Easy to track traffic to all pages on our websites
  • Compare which pages get the most visits
  • See geographic location data shown on nice looking maps
  • Compare usage over time with visual graphs and comparisons
  • It can be difficult to navigate intuitively because there are a number of features present that I don’t use
  • In the old days we could see what search phrases people were using who had arrived on our site, which is no longer available for privacy reasons. I get it, but that data was really useful
If you want something that is free and shows simple statistics really well without much setup requires, Google Analytics does a great job of that. To do more advanced tracking of funnel steps or e-commerce behaviour it takes a little more time and effort to set up and the visualisations of that more sophisticated data are not as easy to create.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Google Analytics to track metrics across various functions within the organization. Specifically all of our efforts and the KPIs that come with them.
  • Clear path to find metrics
  • Ability to be transparent within the organization
Google Analytics is great for tracking how various campaigns are performing. I use it to track my social and blog performance (sessions, impressions, purchases made from my channel, etc.)
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