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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
September 27, 2016

Marketo for Higher Ed

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Marketo is the primary system of engagement for the university's prospective student audiences as managed by University Marketing and the Admissions Office. The external .edu site includes numerous Marketo web forms and Marketo drives all electronic and print communication nurturing. The seamless integration with Salesforce enables real-time data synchronization and makes Marketo a natural fit for some data processes not easily developed in the standard SFDC environment.
  • E-mail nurturing: robust nurturing system with ability for personalization.
  • Web-based analytics: Marketo munchkin enables real-time lead web activity reports and ability to personalize web content based on CRM data.
  • Seamless SFDC integration: ability to edit Salesforce data and run data processes not possible in standard Salesforce.
  • Analytics and reporting is limited in scope and not user friendly (reports and lists take considerable time to load).
  • Support services are expensive and some technicians have limited understanding of product.
  • Customer relations is severely lacking: we've had 5 account managers in 26 months.
Marketo is great to use as a comprehensive system of engagement, but is not yet suitable for significant reporting capabilities. Additionally, while the product functions well as a holistic engagement tool, the company lacks good communication and positive customer relationship building. The benefits of the product outweigh the negatives of the company, but it is a reality that limits the prospects of the company.
  • Admissions
Marketo is the primary system of engagement for all prospective student audiences, including parents. Several Marketo nurture campaigns exist to encourage application, maintain student engagement for the admitted pool, nurture student matriculation payments, and provide general communication. All brand messaging is generated through Marketo nurtures to sophomore and junior students. We have also built custom smart list campaigns in order to generate regular mailing lists and use Marketo's ability to sync with Salesforce as a way to manage all print communication in addition to electronic communication. Marketo web forms also drive all campus visit requests and general inquiry forms. Scholarship applications and housing applications also are Marketo-based web forms available through our domain .edu.
  • Measure marketing investment
  • Plan and coordinate marketing across your team
We have achieved these objectives by putting budget costs and expenses incurred directly into Marketo to track lead conversion, project conversion, and individual print and electronic item success. Additionally, we have improved communication internally by using a single platform for university engagement with prospective student and parent audiences. This has been improved through the establishment of one part time position allotted for Marketo management.
Email & Online Marketing (9)
62.22222222222222%
6.2
WYSIWYG email editor
70%
7.0
Dynamic content
80%
8.0
Ability to test dynamic content
70%
7.0
Landing pages
60%
6.0
A/B testing
N/A
N/A
Mobile optimization
70%
7.0
Email deliverability reporting
50%
5.0
List management
80%
8.0
Triggered drip sequences
80%
8.0
Lead Management (4)
77.5%
7.8
Lead nurturing automation
70%
7.0
Lead scoring and grading
90%
9.0
Data quality management
70%
7.0
Automated sales alerts and tasks
80%
8.0
Campaign Management (2)
35%
3.5
Calendaring
70%
7.0
Event/webinar marketing
N/A
N/A
Social Media Marketing (2)
N/A
N/A
Social sharing and campaigns
N/A
N/A
Social profile integration
N/A
N/A
Reporting & Analytics (3)
36.666666666666664%
3.7
Dashboards
40%
4.0
Standard reports
30%
3.0
Custom reports
40%
4.0
Platform & Infrastructure (4)
87.5%
8.8
API
80%
8.0
Role-based workflow & approvals
80%
8.0
Customizability
90%
9.0
Integration with Salesforce.com
100%
10.0
Marketo was ultimately selected over other products, including Salesforce's Pardot solution, because of its ability to track website activity via the Marketo munchkin. The holistic nature of the Marketo tool, from web to e-mail to data management and a natural Salesforce integration, made the product the frontrunner when we were evaluating tools in the spring of 2014.
100,000 to 250,000
B2C
Score 9 out of 10
Vetted Review
Verified User
Incentivized

Marketo has enabled us to tackle content marketing in a smart and sustainable way. We created six personas and mapped them to their respective buying cycles, aligned our content objectives with our business goals, and focused content creation on lead generation and lead nurture. After analyzing average days in each stage of our sales cycle, we built our nurture streams to optimize cadence, relevance and conversion. And, we monitor and make adjustments in real time.

We use Marketo within the Marketing and Admission offices in support of student recruitment goals across undergraduate and graduate prospects. In the future, Marketo use will likely extend across campus to support student retention goals as well. It has the sophistication to grow with us, which was important in our selection process.

  • Marketo has the power of an engagement platform we could grow into.
  • The Marketo community enables access to smart, forward-thinking marketing peers.
  • Marketo has a dedication to innovation.
  • We've had challenges with 250K email deliverability and haven't found a lot of helpful documentation. So, we use Litmus for much of our deliverability testing.
  • Marketo Summit is great, but it would be helpful to understand what features/functionality your edition has prior to attending and then for speakers to include what features/functionality they have. It would streamline post-summit discussions of how to implement some of the great ideas that are shared.
  • There's SO much information available on the community, it would be helpful if some topics were vetted and packaged as "must reads" each month to continue to make iterative improvements.
Marketo is powerful. It does take knowledge to set up. (And while we didn't have implementation consulting, it would have been helpful in the long run.) It is most appropriate in organizations with a dedicated human resource and complex reporting to manage.
  • Admissions
  • Communications
Marketing and Admissions work closely together within our Marketo instance to drive our student recruitment goals — measured in increases in inquiries, visits, submitted applications, completed applications, deposits and class registration.
Email & Online Marketing (9)
83.33333333333334%
8.3
WYSIWYG email editor
80%
8.0
Dynamic content
90%
9.0
Ability to test dynamic content
80%
8.0
Landing pages
90%
9.0
A/B testing
90%
9.0
Mobile optimization
70%
7.0
Email deliverability reporting
70%
7.0
List management
90%
9.0
Triggered drip sequences
90%
9.0
Lead Management (4)
90%
9.0
Lead nurturing automation
90%
9.0
Lead scoring and grading
90%
9.0
Data quality management
90%
9.0
Automated sales alerts and tasks
90%
9.0
Campaign Management (2)
N/A
N/A
Calendaring
N/A
N/A
Event/webinar marketing
N/A
N/A
Social Media Marketing (2)
N/A
N/A
Social sharing and campaigns
N/A
N/A
Social profile integration
N/A
N/A
Reporting & Analytics (3)
80%
8.0
Dashboards
80%
8.0
Standard reports
80%
8.0
Custom reports
80%
8.0
Platform & Infrastructure
N/A
N/A
The Marketo capabilities are a lot more robust than others we evaluated or have used in the past. It provides us with a platform that can easily grow with our needs and complexity.
250,000 to 1 million
B2C
August 26, 2016

My views on Marketo

Luis Acosta | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Marketo for email campaigns to prospective law students.
  • I think that Marketo is very user friendly in that you can navigate throughout the system without really getting confused.
  • I like that you can do everything in Marketo such as uploading the leads to its database, manually or through import files. You can create email templates in the design studio from scratch or by uploading an HTML.
  • The analytics are very easy to use as well. Using smart lists makes it simple to understand the way you're supposed to create the report.
  • Analytics could be more advanced. As easy as it is to use, you could also say this feature could use a little more sophistication or integration.
  • The forms are a little outdated and could be more enhanced.
  • The pricing per leads in your database could be a little more reasonable.
I think that Marketo is a great way to do email marketing, and it can also be used as a way to keep track of your leads as well. I really enjoy using it, and have never really had any problems with its functionality. At times it seems as if the system can run a little slow, but it has never been that bad. If I were to nitpick a little, I would say that the field length has limitations when uploading an Excel file to import leads. This can create limitations for using campaign IDs for certain campaigns.
  • Admissions
  • Communications
  • Other
I know that other departments are using Marketo, I am not sure exactly as to how they're using them.
Email & Online Marketing (8)
73.75%
7.4
WYSIWYG email editor
70%
7.0
Dynamic content
60%
6.0
Ability to test dynamic content
80%
8.0
Landing pages
50%
5.0
Mobile optimization
80%
8.0
Email deliverability reporting
90%
9.0
List management
80%
8.0
Triggered drip sequences
80%
8.0
Lead Management (3)
73.33333333333333%
7.3
Lead nurturing automation
80%
8.0
Lead scoring and grading
70%
7.0
Data quality management
70%
7.0
Campaign Management (1)
70%
7.0
Calendaring
70%
7.0
Social Media Marketing
N/A
N/A
Reporting & Analytics (3)
70%
7.0
Dashboards
60%
6.0
Standard reports
80%
8.0
Custom reports
70%
7.0
Platform & Infrastructure (3)
73.33333333333333%
7.3
Role-based workflow & approvals
70%
7.0
Customizability
70%
7.0
Integration with Salesforce.com
80%
8.0
Before I started working for the University of Miami School of Law, my office was using TargetX. They were not too happy with their service based on the pricing and analytics that were provided. Marketo has been a lot better for us since we've been using it.
10,000 to 25,000
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It allows us to optimize communications and determine ROI for our media investments.
  • Allows for direct integration with Salesforce.
  • Allows us to easily manage lead sources and lead nurturing.
  • Promotes ROI analysis of efforts through straightforward reporting.
  • Consulting services are valuable and effective.
  • Customer service for break/fix has been speedy and effective.
  • Some reporting is limited by the system.
  • Multiple points of contact for account management can be confusing, inefficient and frustrating.
  • User onboarding can be challenging as the learning curve for those without technology experience can be steep.
  • Training can be time intensive and overwhelming.
For a small shop with single product lines, or for a company that has a particularly unique CRM usage, Marketo is likely too complex or cumbersome of a solution. For a multi-level, medium sized organization with a centralized marketing/sales operation that makes full use of Salesforce, Marketo is a good match.
  • Admissions
  • Communications
We use Marketo exclusively to recruit and nurture students from inquiry through deposit stages.
Email & Online Marketing (8)
42.5%
4.3
WYSIWYG email editor
80%
8.0
Dynamic content
N/A
N/A
Ability to test dynamic content
N/A
N/A
Landing pages
90%
9.0
A/B testing
N/A
N/A
Mobile optimization
N/A
N/A
List management
90%
9.0
Triggered drip sequences
80%
8.0
Lead Management (4)
60%
6.0
Lead nurturing automation
80%
8.0
Lead scoring and grading
80%
8.0
Data quality management
80%
8.0
Automated sales alerts and tasks
N/A
N/A
Campaign Management (2)
30%
3.0
Calendaring
60%
6.0
Event/webinar marketing
N/A
N/A
Social Media Marketing (2)
N/A
N/A
Social sharing and campaigns
N/A
N/A
Social profile integration
N/A
N/A
Reporting & Analytics (3)
50%
5.0
Dashboards
40%
4.0
Standard reports
60%
6.0
Custom reports
50%
5.0
Platform & Infrastructure (6)
50%
5.0
API
70%
7.0
Role-based workflow & approvals
70%
7.0
Customizability
80%
8.0
Integration with Salesforce.com
80%
8.0
Integration with Microsoft Dynamics CRM
N/A
N/A
Integration with SugarCRM
N/A
N/A
We selected Marketo because of it customizability, workspaces and partitions, relatively scalable application and ability to manage branded content effectively across multiple mediums. Other systems were either too limited in their permissions and ability to segment user experience, or too robust for our needs.
100,000 to 250,000
B2C
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