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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
November 21, 2019

Marketo Rules

Jason Hamilton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am a consultant and use Marketo all day everyday for many clients of all different industries and sizes. Generally used by Marketing and sales but more departments are getting on board every day. I would recommend this to anyone serious about marketing and ROI.
  • Intuitive user interface
  • Very thorough feature set
  • Constantly improving - new features every month
  • Multiple email addresses needed for multiple accounts
  • Support
  • Faster smart lists
What CRM are you using?
  • Product Launches
  • Upsell
  • Cross-Sell
  • Customer Service
  • Lead Management
  • Prospecting / New Business
Email & Online Marketing (9)
88.88888888888889%
8.9
WYSIWYG email editor
90%
9.0
Dynamic content
90%
9.0
Ability to test dynamic content
90%
9.0
Landing pages
80%
8.0
A/B testing
90%
9.0
Mobile optimization
80%
8.0
Email deliverability reporting
80%
8.0
List management
100%
10.0
Triggered drip sequences
100%
10.0
Lead Management (4)
90%
9.0
Lead nurturing automation
100%
10.0
Lead scoring and grading
90%
9.0
Data quality management
70%
7.0
Automated sales alerts and tasks
100%
10.0
Campaign Management (2)
100%
10.0
Calendaring
100%
10.0
Event/webinar marketing
100%
10.0
Social Media Marketing (2)
70%
7.0
Social sharing and campaigns
70%
7.0
Social profile integration
70%
7.0
Reporting & Analytics (3)
76.66666666666667%
7.7
Dashboards
70%
7.0
Standard reports
80%
8.0
Custom reports
80%
8.0
Platform & Infrastructure (6)
68.33333333333333%
6.8
API
100%
10.0
Role-based workflow & approvals
70%
7.0
Customizability
80%
8.0
Integration with Salesforce.com
100%
10.0
Integration with Microsoft Dynamics CRM
60%
6.0
Integration with SugarCRM
N/A
N/A
It seemed to be the most feature rich while still maintaining a simple UX.
250,000 to 1 million
B2B
  • Email marketing
  • Lead nurturing
  • Lead scoring and grading
  • Landing pages
  • List segmentation
  • Sales intelligence
  • Sales campaigns
  • Revenue cycle modeling
  • Integration with CRM system
  • Integration with webinar system
False clicks
Updated but still lacking
SFDC and Dynamics
35
Marketing and sales
15
I am a consultant
  • Email Marketing
  • Attribution
  • Lead Management
  • Increased employee efficiency
  • Increased lead conversion
  • Better view of the leads lifecycle
Jenn DiMaria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am using Marketo Marketing Automation for the tracking and coordination of all marketing activities for our North America division. It is also in place with our marketing team in the UK, who are in the process of transitioning to the software. Our Sales team uses pieces of Marketo, like Marketo Sales Insight, for reviewing contact activity prior to contacting a lead to ensure we're not duplicating efforts and to also touch on talking points based on history. It addresses several business problems, like helping to ensure our data is accurate, automating workflows that would otherwise be painstakingly manual, and attributing costs to specific marketing programs.
  • Advanced Trigger Campaigns - One of the reasons I first selected Marketo years ago was because I could set up advanced "if/then" statements for my trigger campaigns and their flows. In other software I'd used, each if/then statement had to be in different campaigns, which made organization difficult.
  • Tracking - I love that I can get fairly detailed when it comes to tracking without having to incorporate extra code onto my website. For example, I like to keep the main Lead Source field, but then have another field that pulls in a Google Campaign Code that I've set up for specific links. That way, I can always tell how they originally heard about us, while maintaining a record of the most recent campaign they inquired from. All of this can be set up quickly on a Marketo form, whereas this required lots of HTML/Javascript knowledge with other providers.
  • Nurturing - The way Marketo has created their nurture campaigns makes it extremely easy to set up. Once content is completed, you just have to add it to the flow and call it a day, whereas in the past, you had to add it to a campaign and hope nothing got messed up in the process. It's practically fool-proof now and you can focus more on the content itself than the logistics behind presenting it.
  • There is a steep learning curve. I think Marketo has addressed that pretty well with all the training they provide, but it sounds daunting to a busy marketing team who may be pressured to be up-and-running within days or weeks.
  • The price tiers are a bit aggravating, as there is a huge jump from 30k to 100k, leaving anyone who's in the 50-60k range stuck paying a much higher prices for space they may not use that year.
  • The Community search could use some improving to help find relevant articles and discussions better. I think Marketo did mention they were working on this, but that was awhile ago.
I think a lot of people still confuse marketing automation with email marketing, so it's important for people to understand what they're getting with automation and why they'd use that. Therefore, a key question would be, "Is my database size or amount of activity suited for everything Marketo comes with?" You may discover that you don't need to start off with a bang and that Spark may be the best solution to help ease you into the marketing automation process; the information can be overwhelming at first, so you definitely want to understand that it's more than email marketing.
Email & Online Marketing
N/A
N/A
Lead Management
N/A
N/A
Campaign Management (2)
100%
10.0
Calendaring
100%
10.0
Event/webinar marketing
100%
10.0
Social Media Marketing
N/A
N/A
Reporting & Analytics
N/A
N/A
Platform & Infrastructure
N/A
N/A
  • Pardot,ExactTarget
It has been awhile since I've used these other services, but I switched to Marketo because others became too cumbersome to maintain. There was too much custom work that needed to be done by developers for what should have been simple, and multiple campaigns were needed for advanced nurturing. They did a lot, but the training wasn't there, so I remember contacting help lines pretty frequently.
25,000 to 100,000
B2B
  • Email marketing
  • Lead nurturing
  • Lead scoring and grading
  • Landing pages
  • List segmentation
  • Sales intelligence
  • Sales campaigns
  • Integration with CRM system
  • Integration with webinar system
3
This number represents only marketing team members using the system. Our sales team also uses Marketo Sales Insight within Salesforce for activity and contact history, while people higher up in the organization use data that I've pulled out of Marketo to track campaign and content successes.
1
A background in web design and digital marketing was extremely useful for me because it made implementation easier. Knowing key marketing terms (ie: being able to differentiate between leads, opportunities, and contacts) really helps when planning any campaign and is crucial for marketing automation. I would also recommend at least some basic analytical skills and a basic understanding of Excel so you can understand data and manipulate it into custom reports outside of Marketo, if needed.
  • Lead Management
  • Marketing Communications
  • Workflows
  • Tracking
  • Some basic data cleansing. For example, when we first imported our data into Salesforce (which happened at the same time we implemented Marketo), I was able to run a batch campaign to streamline all instances of "USA, US, United States, etc" to just "USA".
  • Sending trackable press release emails to prospects thanks to Sales Insight. In the past, I've converted press releases to PDFs or generated emails within SFDC. Now, our sales team can just send what I've already created for our media contacts in Marketo, which saves everyone time and allows for better tracking.
  • We're in the process of generating a lot of content, so we're hoping to dive more into the nurture campaigns in the near future.
  • I'm looking forward to the day we eventually purchase the real-time personalization add-on.
I love using Marketo and think it's getting to a point where all of marketing can be managed in one software. There are so many people using it, as well, that the community (including user groups and the annual summit) is extremely helpful in providing new ideas about using the software that continue to make my life much easier.
  • More qualified leads passed to sales (automatically thanks to lead scoring)
  • Faster data reporting
  • Less time analyzing whether or not specific content or a campaign worked
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