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Adobe Marketo Engage

Adobe Marketo Engage

Overview

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex…

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Lead nurturing automation (924)
    8.8
    88%
  • List management (946)
    8.8
    88%
  • Email deliverability reporting (949)
    8.1
    81%
  • Standard reports (931)
    7.8
    78%

Reviewer Pros & Cons

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Video Reviews

4 videos

Adobe Marketo Engage Review | Tracking and Managing Leads
04:05
Adobe Marketo Engage Review | The Power of Marketo Sales Insights
05:33
Nurture Leads for Demand Generation | Adobe Marketo Engage User Review
04:09
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Pricing

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N/A
Unavailable

What is Adobe Marketo Engage?

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Entry-level set up fee?

  • Setup fee optional
    Optional
For the latest information on pricing, visithttps://business.adobe.com/products/mar…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Salesforce Marketing Cloud?

Marketing Cloud is an AI-powered, cloud-based digital marketing platform within the Salesforce Customer 360 ecosystem. Marketers can segment their audience, deliver personalized messages, track campaign performance, engage leads and accounts, and optimize strategies based on real-time insights.

What is OutboundEngine?

OutboundEngine provides a hands-off way for small business owners to market and grow their business. The product aims to provide small businesses with what big companies have achieved with marketing automation. The service aims to help users keep in touch with clients and prospects with…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.8
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.5
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.5
Avg 7.6
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Product Details

What is Adobe Marketo Engage?

Adobe Marketo Engage, from Adobe since 2018, aims to help marketing teams drive demand and growth in their companies by delivering exceptional experiences in concert with sales at every stage of the customer journey.

The challenge these teams face is that everyone today expects a personalized experience whenever they interact with a company - they don’t have patience for generic marketing and the last thing they want is a cold call from sales. So to stay competitive, marketing teams are scrambling to understand customers better, so they can give them a better experience, because this is disrupting entire industries. And a big part of what’s needed is figuring out how marketing and sales can do a better job together.

Adobe Marketo Engage aims to redefine Marketing Automation by helping these companies bring together the customer data, content, automation and analytics needed for marketing and sales to coordinate engagement with customers that’s personalized and measurable at every touchpoint - and do it with efficiency and scale.

Adobe Marketo Engage Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Adobe Marketo Engage Screenshots

Screenshot of Marketo Lead Scoring - Marketo dynamically scores leads in real-time and can trigger a timely sales call based on website or other activity. Lead scores are integrated with a connected CRM.Screenshot of Marketo Moments - A mobile app designed to deliver timely, actionable insights.Screenshot of Simple or advanced workflows, built using drag-and-dropScreenshot of Lead nurturing can be performed without having to be a programmerScreenshot of Visualizations - display the revenue influence of each program and channelScreenshot of Marketo Sales Insight, which filters out the noiseScreenshot of All areas of the platform can be accessed in one placeScreenshot of Automated field mapping which begins after entering login credentials

Adobe Marketo Engage Video

Engagement Platform: Marketing Automation

Adobe Marketo Engage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Adobe Marketo Engage (acquired by Adobe in 2018) is a marketing automation platform whose basic features include email marketing, drip nurturing, landing pages, and lead scoring, but other editions offer additional advanced features. Typical customers are B2B firms with complex sales cycles.

Oracle Marketing, HubSpot Marketing Hub, and Salesforce Marketing Cloud are common alternatives for Adobe Marketo Engage.

Reviewers rate Integration with Salesforce.com highest, with a score of 9.1.

The most common users of Adobe Marketo Engage are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(2599)

Attribute Ratings

Reviews

(26-39 of 39)
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Brigid Greenway | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
CLEAN database is critical before you connect
Knowing what you are tracking and when
Know that Marketo is designed to work against a truly native CRM setup (customizations can work - but have to know what it expects). For example, Marketo de-dupes against the Lead object by email address but at the Contact level, it goes by the record id - which most people say it prevents dupes but it prevents dupes the way that SFDC would have most people treat their lead and contact objects.
Determine how you plan to connect updates (using Programs, changes go over instantaneously; using smart campaigns you can build wait steps).
Score 6 out of 10
Vetted Review
Verified User
We had an implementation manager who helped, but we were disappointed that the implementation manager made recommendations without understanding why.

For example,
Marketo: "All lead scoring campaigns should reside in programs"
Me: "Why? If lead scoring does not add records to the database why not just have individual smart campaigns in a lead scoring folder?"
Marketo: "I don't know, that is what I was told to say"
Score 9 out of 10
Vetted Review
Verified User
Pedowitz helped us with Smart List and getting set up: They ensured that integration with Salesforce was seamless. They ran test campaigns with us to make sure that everything was working correctly. They also helped us design email and landing pages and build a workflow with triggers. We integrated the web forms, lead scoring...we were on out own for this.
Score 9 out of 10
Vetted Review
Verified User
Implementation is more than just a technical process. If you don't have all of sales and marketing on board with what you're doing, it will hamper your efforts. Make sure you communicate loudly and clearly about the changes to everyone it affects.
Score 8 out of 10
Vetted Review
Verified User
Overall, it worked pretty well. The drawback in our particular case was that someone with high-level SFDC admin access has to do most of the implementation, and we were at the mercy of his schedule to get the implementation completed. Marketo doesn't map ALL SFDC fields over. There are some native SFDC fields their developers have chosen not to integrate. This was not explained very clearly at the beginning, and we had to talk to a few levels of support to discover this. Custom SFDC fields usually do map after they are created in SFDC, and the sync is disabled and then re-enabled. Some custom fields that teams may need to build their Smart Lists won't be there due to the permission restrictions that your IT team has set on the Marketo user to view these fields.
Score 7 out of 10
Vetted Review
Verified User
This is a highly collaborative process. I put a steering committee together with participation from the CRM (SFDC) team, data analysts, and marketing to make sure that it got done. We held weekly meetings to deal with any issues and make sure we hit our launch date. I essentially product managed the process, which was a huge effort and should not be underestimated. It took us a couple of months to iron out system ownership/deployment issues but would have taken far longer without a focused project team.
Score 6 out of 10
Vetted Review
Verified User
• Very satisfied – deployment was easy. Biggest issue for us was integration with SF. Since the system is natively integrated with SFDC, once we entered a security key, Marketo knew how to get SFDC data fields automatically.
Score 10 out of 10
Vetted Review
Verified User
The marketing team led the implementation. It took just 60 days and was a very easy process. By contrast, Eloqua took 3-5 months for us to implement. I would not coach a newbie to do this, unless you have dedicated IT person, experience with a similar system etc. We had a clear sense of what we wanted to architect. We were assigned a project manager to get up and running and had 5-6 sessions early on with an enablement consultant. included in baseline deal. We watched all videos, summit presentations, white papers and started to highlight things, then wrote out a flow chart about how it should look. We were under pretty tight timeline and would have liked more time to think about things. When we imported the leads, we didn’t realize that we needed to attach an acquisition channel first. Now they don’t show up in reports. Had we had 6 months and a little breathing room, it would have been better.
Score 6 out of 10
Vetted Review
Verified User
We were satisfied. They would not start configuration until you’d done training which is an interesting model – not that unreasonable. We as a company learned some best practices from them. When you signed a contract, they immediately gave specific information on how the implementation was going to work. It was very clear on steps, timing. It avoids miss set expectations. I thought that was superb.
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