Sprinklr Modern Sales & Engagement Reviews

153 Ratings
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Score 8.3 out of 100

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Reviews (1-25 of 73)

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June 02, 2021
Taylor Hone | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Any large organization that is looking to have an effective social media presence and achieve outcomes through advertising would be benefited by using Sprinklr [Modern Sales & Engagement]. The system allows a streamlined way to see how your audience is responding to your posts and advertisements online. It would not be well suited for a company that is not engaged with a social media presence.
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May 30, 2021
Jessica Rubio | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Perfectly suited for anyone or any company that runs social media on more than one channel OR who would like to also monitor reviews and respond in tandem. Not suited for running or monitoring one channel unless you solely want to depend on the asset management.
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June 12, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
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June 10, 2021
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Overall, [Sprinklr Modern Sales & Engagement] is a fit for answering social media queries and admin management. However, please find below some scenarios where the tool doesn't work well:

1. Sometimes when we submit responses/replies, it takes longer to for them to be sent to the customers.
2. The agent interface would load for longer than required sometimes.
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November 22, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

I'd recommend Sprinklr Modern Engagement be used for robust reporting needs and big-picture understanding of campaign results. It would not be great to use for consumer insights or understanding the audience on a platform.
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April 04, 2020
Matt Stevens | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

Sprinklr is well suited for companies that are either broad and/or ones that get a high volume of social interaction. Your Marketing team must have the drive to dig into the tool. It took us several years to start mastering all that it can do. If your company doesn’t have those components, especially the last one, Sprinklr will not be used to its full potential.
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May 14, 2020
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Likelihood to Recommend

Sprinklr Modern Engagement is a convenient platform for monitoring custom responses across multiple channels; you can set keywords to filter anything that likely needs immediate attention and respond quickly. It's also useful for posting updated across multiple profiles which is a huge time-saver.
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May 14, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Likelihood to Recommend

If you have multiple team members, a large social community, multiple channels to monitor, Sprinklr Modern Engagement is by far the best tool. It's so easy to monitor your channels, pull data, all with a few clicks.
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April 14, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Sprinklr Modern Engagement is well suited for a larger number of users or a big team that needs to collaborate on messages and schedules across an organization. It's also great for workflow and approvals, especially between teams or in-house/agency relationships. It is not well suited for smaller businesses or companies that have one account per platform. It seems like the functions would be too robust for a small business to handle.
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March 31, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

It is very good for large companies to quickly monitor customer engagement and reply to customer service questions.

It works well when it comes to response times and large teams where the messages go to different colleagues each time to limit the wait time for replies.
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November 12, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

We have used Sprinklr as a publishing tool for years, and it has really grown into an all-in-one resource. Listening is a fantastic resource to use within Sprinklr, and their reporting can be customized and automated to fit your every need. Not every module is needed for every company, as it can become quite pricey when you're adding up every single module into a total package.
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November 12, 2019
Anonymous | TrustRadius Reviewer
Score 2 out of 10
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Likelihood to Recommend

It's perfect for a large company that receives dozens of engagements and messages a day. Especially if they need to monitor dozens of social pages in addition. It can be customized to any business units' tracking and reporting needed. It is rather too bulky and difficult to use for a smaller group.
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September 23, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

We manage freelancers. For training purposes, we like to use the moderating feature which allows my team to make sure the copy is well written and the right tags are used. This has been useful. For tagging on LinkedIn, we still find it to be lacking native ability. The ability to tag people if you are using a company's page. I don't know why but the names don't always show up. For heavy engagement on Twitter, we find Twitter to be more efficient.
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September 24, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

It is very helpful for tracking the Live event conversations. OR trend monitoring.
But on the flip slide it is difficult to publish Live content on various platforms like Instagram particularly.

There is no Alert creation in this module. If any conversation hike you cannot get instant notification for the same.

Broadly, as a solution its good for large enterprises where a brand need to manage multiple locations.
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September 16, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Media monitoring could improve for sites that are paid.
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July 18, 2019
Aditya Gollakota | TrustRadius Reviewer
Score 8 out of 10
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Likelihood to Recommend

Sprinklr Modern Engagement is well suited for large enterprises that require management of multiple social accounts (can even number into the 100s) that allows unified management at scale. Rolling out social/content marketing campaigns becomes very easy when using Sprinklr. It is also well suited for timely product launches that require publishing at a single time across multiple accounts.
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May 28, 2019
Drake Hougo | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

I think Sprinklr should be used for all large corporations who need an easy platform to conduct in-depth data analysis. The learning curve was quick and it was easy to create dashboards for other people in my department. I only used the social media tools though, so it would be hard to provide advice for other components of the Sprinklr keyboard.
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January 25, 2019
Romain Vezirian | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Sprinklr is a great platform to manage your social media presence, especially when you get to a point when you have a multitude of different channels and teams working together. It will allow you to oversee all scheduled posts, engagements, incoming messages, etc. It also provides more in-depth features like the ability to dissect your community. Reporting for social is good too, even though it could benefit from further customization.
I would not use Sprinklr is you only have a handful of channels (free tools would do the trick for this) or for social listening alone.
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January 14, 2019
Christina Chen | TrustRadius Reviewer
Score 4 out of 10
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Likelihood to Recommend

I think Sprinklr would be well suited if it's used across the whole organization and everyone was on board. Unfortunately, because our social media activity was run by the company and through an agency and because the whole company and agencies did not adopt or use Sprinklr, it wasn't as effective.
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December 21, 2018
Melinda Saternis | TrustRadius Reviewer
Score 9 out of 10
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Likelihood to Recommend

It’s perfect for monitoring multiple social media accounts. It’s very easy to track trends and popular posts. It’s more of a marketing platform so if the intent is for mostly customer service, I would suggest another platform.
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November 14, 2018
Kelcey Zacarese | TrustRadius Reviewer
Score 7 out of 10
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Likelihood to Recommend

Sprinklr works best for medium to large companies who have a few hundred to a few thousand employees. This works for a team who is in social care or community management when they need to respond to customers or potential customers. This is also good for a social marketing team who has tried to publish and schedule content in advance.
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Feature Scorecard Summary

Boolean keyword searches (39)
6.7
Filtering out noise/spam (42)
7.0
Sentiment analysis (43)
5.9
Broad channel coverage (42)
8.6
Content planning and scheduling (43)
7.5
Audience targeting (38)
6.9
Content optimization (36)
6.9
Workflow management (40)
7.4
Automated routing and prioritization (40)
8.0
Customer interaction histories (43)
7.3
Bulk actions (41)
7.8
Lead generation (25)
7.0
Content marketing (31)
8.5
Paid media management (25)
8.2
Campaigns and promotions (31)
8.4
Twitter (47)
8.5
Facebook (46)
8.7
LinkedIn (32)
8.5
Google+ (22)
7.8
Instagram (44)
7.9
Pinterest (23)
8.2
YouTube (30)
8.3
Campaign success analytics (44)
8.3
Real-time tracking (46)
8.1
Competitor analysis (31)
7.7
Role-based user permissions & privileges (45)
7.6
Mobile access (38)
7.1

What is Sprinklr Modern Sales & Engagement?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. The vendor states that users can increase revenue and reduce churn by engaging more customers while reducing cost per engagement and managing brand risk with enterprise-grade governance.

Sprinklr Modern Sales & Engagement Features

Listening/monitoring Features

Has featureBoolean keyword searches
Has featureFiltering out noise/spam
Has featureSentiment analysis
Has featureBroad channel coverage

Publishing Features

Has featureContent planning and scheduling
Has featureAudience targeting
Has featureContent optimization
Has featureWorkflow management

Engagement Features

Has featureAutomated routing and prioritization
Has featureCustomer interaction histories
Has featureBulk actions

Marketing Features

Has featureLead generation
Has featureContent marketing
Has featurePaid media management
Has featureCampaigns and promotions

Channel coverage/integration Features

Has featureTwitter
Has featureFacebook
Has featureLinkedIn
Has featureGoogle+
Has featureInstagram
Has featurePinterest
Has featureYouTube

Reporting/analytics Features

Has featureCampaign success analytics
Has featureReal-time tracking
Has featureCompetitor analysis

Account management Features

Has featureRole-based user permissions & privileges
Has featureMobile access
Additional Features
Has featureEngagement Dashboards
Has featureDisplay
Has featureAdvocacy
Has featureInfluencer
Has featureGallery
Has featureUGC
Has featureRatings & Reviews
Has featureAI Engageable / Non-Engageable
Has featureMessage Intent
Has featureSmart Responses
Has featureIntegrated Bots
Has featureCanned Responses
Has featureQuick Publisher
Has featureLink Shortener
Has featureAsset Manager
Has featureEditorial Calendar
Has featureDistributed
Has featureApproval Workflows
Has featureResponse Compliance
Has featureStop Publishing Rules

Sprinklr Modern Sales & Engagement Videos (2)

Sprinklr Modern Sales & Engagement Integrations

Sprinklr Modern Sales & Engagement Competitors

Sprinklr Modern Sales & Engagement Support Options

 Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Sprinklr Modern Sales & Engagement Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Languages: 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese

Frequently Asked Questions

What are Sprinklr Modern Sales & Engagement's top competitors?

Hootsuite, Radian6, and Sendible are common alternatives for Sprinklr Modern Sales & Engagement.

What is Sprinklr Modern Sales & Engagement's best feature?

Reviewers rate Facebook highest, with a score of 8.7.

Who uses Sprinklr Modern Sales & Engagement?

The most common users of Sprinklr Modern Sales & Engagement are from Enterprises and the Marketing & Advertising industry.