Sprinklr Social Engagement & Sales

Sprinklr Social Engagement & Sales

About TrustRadius Scoring
Score 8.5 out of 100
Sprinklr Social Engagement & Sales

Overview

Recent Reviews

Sprinklr Review

9 out of 10
January 27, 2022
I use Sprinklr on a day-to-day basis for publishing posts on our social media platforms. I also use it for community management of all the …
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Good platform - dynamic results

9 out of 10
November 26, 2021
The fact that it [Sprinklr Modern Engagement] integrates social media and looks at brand penetration, etc... makes this a very usable …
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Modern Engagement Review

8 out of 10
November 22, 2020
Sprinklr Modern Engagement is used by the Digital department, specifically, our Newsrooms that manages all brand social media channels, …
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Amazing tool for social teams

10 out of 10
May 14, 2020
We use Sprinklr to manage our entire social media network and community. It is the best tool we've used, we tested out several others and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features

Instagram (49)

9.2
92%

Facebook (50)

9.1
91%

Twitter (50)

8.9
89%

Real-time tracking (50)

8.3
83%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Sprinklr Social Engagement & Sales?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

17 people want pricing too

Alternatives Pricing

What is Sprout Social?

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for leading brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, Zendesk and many more. Sprout’s platform is designed with ease of use in mind,…

What is Salesforce Social Studio?

Radian6 was acquired by Salesforce.com in 2011 and - along with Buddy Media - is now part of the Salesforce Marketing Cloud. Salesforce now supplies social media management capabilities through Social Studio, the product built by combining Radian6 with Buddy Media, available on the Salesforce…

Features Scorecard

Listening/monitoring

7.9
79%

Publishing

8.0
80%

Engagement

8.2
82%

Marketing

8.7
87%

Channel coverage/integration

9.2
92%

Reporting/analytics

8.3
83%

Account management

8.3
83%

Product Details

What is Sprinklr Social Engagement & Sales?

Sprinklr Modern Sales & Engagement helps users listen to, triage, engage and analyze conversations across modern channels. It helps mid-large organizations to convert social into a revenue driver and reduce churn by proactively engaging more customers. Sprinklr helps teams across departments and regions collaborate seamlessly for content creation, publishing, customer engagement, research and reporting while maintaining enterprise level governance to prevent any brand crisis. Modern Sales & Engagement offers following products:

Social Publishing and Engagement:
Plan, publish, and manage brand content across multiple channels from a single platform —then measure and respond to customers engagement with automated workflows, intuition moderation, and engagement dashboards that can be shared across teams.

Distributed:
Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight, branded experience to engage customers on the digital and social channels they prefer.

Ratings & Review management:
Capture reviews for content and monitor ratings for additional consumer insights — then integrate Ratings and Reviews at the point of purchase on a website or mobile app to drive even more conversions.

Conversational Commerce:
Help agents or bots lead customers from intent to purchase — and transform social into a revenue driver — with a 1:1 chat based commerce experience that drives product selection and evaluation with AI, integrated product catalogs, and a unified commerce connector.

Sprinklr’s Unified Customer Experience Management is designed to elevate customer experience with Modern Care, Modern Research, Modern Marketing & Advertising.

Sprinklr Social Engagement & Sales Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Paid media management
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Google+
  • Supported: Instagram
  • Supported: Pinterest
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: Engagement Dashboards
  • Supported: Display
  • Supported: Advocacy
  • Supported: Influencer
  • Supported: Gallery
  • Supported: UGC
  • Supported: Ratings & Reviews
  • Supported: AI Engageable / Non-Engageable
  • Supported: Message Intent
  • Supported: Smart Responses
  • Supported: Conversational Bots
  • Supported: Canned Responses
  • Supported: Quick Publisher
  • Supported: Link Shortener
  • Supported: Asset Manager
  • Supported: Editorial Calendar
  • Supported: Distributed
  • Supported: Approval Workflows
  • Supported: Response Compliance
  • Supported: Stop Publishing Rules
  • Supported: 35+ social and messaging channels supported
  • Supported: Distributed
  • Supported: Rule Engine
  • Supported: Display screen programming
  • Supported: Website Social Gallery
  • Supported: Ratings and Reviews
  • Supported: Reporting - Value Realization

Sprinklr Social Engagement & Sales Videos

Modern Engagement - Engage with people mentioning your brand.

Sprinklr Social Engagement & Sales Integrations

Sprinklr Social Engagement & Sales Competitors

Sprinklr Social Engagement & Sales Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported Languages65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese

Comparisons

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Frequently Asked Questions

What is Sprinklr Social Engagement & Sales's best feature?

Reviewers rate Pinterest highest, with a score of 9.5.

Who uses Sprinklr Social Engagement & Sales?

The most common users of Sprinklr Social Engagement & Sales are from Enterprises (1,001+ employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 34)
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Score 8 out of 10
Vetted Review
Verified User
Review Source
I give 7 because sometimes even if we raise issues, some are still left in pending for longer time than usual. But smaller issues related to tool glitches can be solved by the support team available on their website. Actually they have a real time or live agent support available for these kind of queries or support requests. Overall, I am satisfied just those issues which are intermittent.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sprinklr Modern Engagement is great for workflow and approvals, especially between teams or in-house/agency relationships. It is not well suited for smaller businesses or companies that have one account per platform. It seems like the functions would be too robust for a small business to handle. If there was an SMB version that would have got a 10 from me.
Genevieve Flannery | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sprinklr is by far the most effective and efficient social media monitoring platform I have used to date. The ability to see everything via the dashboard saves so much time and agent power. Adjusting schedules and [assure good] coverage is so much easier when one person can watch multiple accounts easily and efficiently.
Tahseen Fatima | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
In my experience and usage of the application, I would definitely give this rating because it has everything that a modern application would have that would solve the problem of analyzing social media and automating it at every level. I definitely enjoyed the handoff capabilities and the lists and dashboard which provides you with everything and all the details of customers and new trends.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
Taylor Hone | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
November 22, 2020

Modern Engagement Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
I like most of the functions of Sprinklr Modern Engagement, although some of them don't seem to be as simple and straightforward to use as they could be. Ultimately, it gets me the information I need even if it requires a little tinkering. This could also be due to a lack of prolonged experience in the platform.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Most bugs or fixes are completed in a timely manner as long as you submit an official ticket to Sprinklr Support. I think some fo the feature requests, which take longer to implement, are not high on the list right now, such as better integration with Instagram Stories for publishing and reporting.
Matt Stevens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sprinklr is a superior product to other tools out there. We’ve used some of them in the past and vetted others, but they pale in comparison to what we can and have done in this single platform. Like anything in this world, they are not perfect, but they have designed a really good and useful product.
November 12, 2019

All-in-one, but pricey

Score 9 out of 10
Vetted Review
Verified User
Review Source
They have an automated system for prioritizing customer service contacts, but their account work and delay for support tickets has fluctuated in the past. I would say that they're trending towards more positive as of late.