Overview
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
UKG great product great people
UKG Pro Review 2024
We don't get the support we need from UKG Pro or if we do, it's not timely.
We do …
UKG
UKG review.
UKG Pro Review
Great functionality for price
Strong Product.
UKG - Valuable Asset Software
Automate Your HR & Payroll with UKG Pro.
UKG Pro Changes Lives in the Auto Industry.
A good product that can become better.
Partner for Life - Setting you up for Success
Great Application for Company Management.
UKG provides good payroll features, but needs to work on the customer service aspect
How UKG Pro Differs From Its Competitors
Centralization
UltiPro Business Outcomes
Centralization
UltiPro Business Outcomes
UltiPro Business Outcomes
Centralization
Centralization
Centralization
Centralization
Centralization
Centralization
Centralization
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Centralization
Centralization
Centralization
Centralization
UKG Personal Experience
Not to happy with Tax Recon in Core because it doesn't give me the details that the Backoffice part of the system does.
I would suggest an upgrade for Core so that the functionality mirrors each …
UKG Personal Experience
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
UltiPro Business Outcomes
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (776)8.989%
- View job history (759)8.989%
- View and generate pay and benefit information (769)8.888%
- Employment history (762)8.787%
Reviewer Pros & Cons
Video Reviews
1 video
Pricing
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.8Employee demographic data(731) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.7Employment history(762) Ratings
Employment history is the ability to track previous positions held.
- 8.7Job profiles and administration(733) Ratings
Job profiles and descriptions can be created and edited.
- 8.3Workflow for transfers, promotions, pay raises, etc.(721) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.8Organizational charting(643) Ratings
Organizational charting is the ability to create hierarchical charts.
- 8.2Organization and location management(656) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 8.1Compliance data (COBRA, OSHA, etc.)(517) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(709) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8.2Support for external payroll vendors(336) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.8Off-cycle/On-Demand payment(231) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8.1Benefit plan administration(643) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9.3Direct deposit files(702) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.8Salary revision and increment management(573) Ratings
Salary revision is the ability to modify individual employee pay.
- 8Reimbursement management(57) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.8Approval workflow(504) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 8.4Balance details(529) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 8.1Annual carry-forward and encashment(434) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.8View and generate pay and benefit information(769) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.9Update personal information(776) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(564) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.4Employee recognition(287) Ratings
thank a team member
- 8.9View job history(759) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.6Tracking of all physical assets(189) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.7Report builder(714) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.9Pre-built reports(724) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.6Ability to combine HR data with external data(495) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.6New hire portal(554) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 8.7Manager tracking tools(444) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.1Corporate goal setting(293) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.7Individual goal setting(359) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.9Line-of sight-visibility(251) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.8Performance tracking(333) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.8Performance plans(415) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.7Performance improvement plans(326) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 8.3Review status tracking(436) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8.3Review reminders(397) Ratings
System can generate reminders to ensure review completion timeliness.
- 8.3Multiple review frequency(337) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.5Create succession plans/pools(155) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 8.4Candidate ranking(164) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 8.5Candidate search(163) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 8.5Candidate development(152) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 8.8Job Requisition Management(434) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 9.1Company Website Posting(422) Ratings
Software allows postings to be displayed on the company website
- 8.7Publish to Social Media(333) Ratings
Software provides ability to publish postings to social media sites
- 8.9Job Search Site Posting(390) Ratings
Software provides ability to publish postings to top job search sites
- 7.1Duplicate Candidate Prevention(323) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.6Applicant Tracking(421) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 8.4Notifications and Alerts(388) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is UKG Pro?
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
UKG Pro Integrations
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
UKG Pro Downloadables
- UKG Pro People Center - Connecting users with the information and tools needed to work more effectively.
- Human Capital Management Buyer's Guide - How to find the best-fit solution for an organization.
- Top 10 HRIS Challenges and How to Solve Them
- UKG Pro Employee Voice - Understand what employees are saying and how they truly feel about the workplace.
- Better Together: The Shared Future for HCM and Workforce Management
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1405)Attribute Ratings
- 8.8Likelihood to Renew194 ratings
- 10Availability74 ratings
- 9.5Performance331 ratings
- 8.5Usability188 ratings
- 6.4Support Rating492 ratings
- 9.1Online Training202 ratings
- 9.6In-Person Training87 ratings
- 9.9Implementation Rating86 ratings
- 9.9Configurability76 ratings
- 9.4Product Scalability93 ratings
- 10Ease of integration65 ratings
- 9.9Vendor pre-sale48 ratings
- 7.9Vendor post-sale55 ratings
- 5Talent Management Features1 rating
- 5.4Ultimate Software Vendor Communications40 ratings
Reviews
(1-25 of 928)UltiPro is wonderful!
- The UltiPro system is easy to implement. We did it with two HR employees and had minimal IT involvement.
- The UltiPro reporting system is robust and you don't need to be an IT professional to use it.
- UltiPro's platform configure feature helps you make the system fit your company.
- While UltiPro offers a lot of wonderful training, it would be helpful to have access to checklists of the full process on items. For example, if you have to add a new location, we have submitted it before to our account manager, but it was never sent to taxes.....we assumed one ticket was the only thing needed.
Happy New User of Ultipro
- Open enrollment was a tremendous success over prior years. All the options were available, employees made their elections, auditing was easy, and there was no double or triple entry required.
- Performance Management was much improved for us over prior years, no more emailing, printing, scanning documents back and forth. And all reviews are stored in the system for future reference.
- Payroll is such a breeze compared to our previous process. Changes are easy to make and the payroll is easy to review before you finalize.
- The PTO tracking in Core is weak. There is no calendar to show who else on your team is on PTO as there is in UTM. You cannot see when you are requesting PTO how many days you have available. You can request PTO on a holiday or weekend and the system doesn't stop or warn you. You can request more days than you have available and it doesn't warn you. You can enter multiple requests for the same day and the system will allow it. There is much room for improvement in this functionality.
- Salary grades are not very useful for us. Many of our employees receive a significant amount of pay via commission and bonus. There is no functionality to account for incentive pay in the salary grades.
- Data feeds have been painful for us to get up and running. I believe it may be the Ultipro consultant versus functionality. We just got assigned a new consultant, so hopefully, we are on the right track now.
UltiPro User Review - Great Product!
The fact that all these modules are housed in one system makes data integration a breeze. All info is shared internally between modules and externally with vendors through custom-built APIs that can generate on whatever frequency is needed.
- Data integration is perhaps the best aspect of UltiPro. Employees enter information during onboarding which is transferred to their employee profile. They then enter benefit elections which are transferred to both payroll and benefits modules. There are many interactions like this that make it so easy to use.
- UltiPro's customer success portal is always a big draw. We're able to put in a case and have it in resolution within 24-48 hours on most cases. They are quick and efficient to correct any issues that may arise.
- The Perception employee survey tool is one of the most intuitive, advanced tools I've seen. It analyzes open source text responses from employee surveys to extract emotions. It's a great way to gauge employee engagement.
- The time module (UltiPro Time Management) is somewhat difficult to use but they are rolling out a new time module in 2019 that should replace this.
It might be a little complex for smaller companies with too much under the hood.
The Ultimate Review Experience
- Managing timeoff and tracking of hours
- Timesheet management
- Tracking of candidates
- Benefit enrollment
- Building your own report in IBM Cognos can be overwhelming
- Wish we could a hold a job posting without having to close and ropen
- Building the performance management has been a challenge
- In recruiting, the ability for Indeed to scrape our job site for a posting in more than one location without having to create a separate job posting for all locations for it to work properly
Fantastic HRIS
- Customizable to suit the organization's unique needs.
- Very user-friendly for front-end users and back-end administrators.
- Powerful reporting capabilities.
- The existing Time Management module has many weaknesses, but these are all being addressed in a new version to be released soon.
- Service requests can occasionally take a long time to receive attention and be completed, depending on time of year.
Consider Ultimate Software for your next HRIS system!
- UltiPro assigns a representative to take you through the implementation of each module you set up for your company. A weekly meeting is set up and they help you set-up the module to customize for your needs/wants. It is very helpful to have them for the few weeks/months of implementation.
- UltiPro offers a customer success portal with many answers to questions you may have. You can check the portal, prior to submitting a case or calling a representative which can help save you time/wait time.
- UltiPro is customized to your company needs/wants.
- Reporting in UTM would be an area that could be improved. Many reports for the time management system in UTM can not be accessed in the BI reports and are a little difficult to find a report.
- Extending the password reset date out further than 90 days.
UltiPro For The Win!
- Reporting through Business Intelligence. The reporting tool is great and allows you to create a report on any information in UltiPro in just a few seconds.
- Recruiting/Onboarding: those two tools have created a great candidate experience and have cut down on the amount of paper and time that we spend onboarding an employee.
- Support: we have a dedicated account manager if any issues were to arise. They also have customer support and you get a call back within 24 hours, although in my experience its always been sooner.
- Time management. They are always improving the tool but that is where we have had the most challenge. Sometimes I feel like it doesn't talk to the core as well as the other products. Scheduling, requesting vacations...should be a bit easier for employees.
- Performance management. You should have the option to choose what type of rating system you want to go with.
Ultipro Helps Us to Care for our Customers
- Ultipro is particularly helpful on the performance management side. The set up and process is simple and is modiable enough to work for most organizations.
- Our main concern when choosing Ultipro was how it would be used by thousands of hourly, not necessarily system savvy employees. We have found that Ultipro simplifies it's processes so that it is easily understandable and therefore readily used.
- Customer Service is a strength for Ultipro. The model in place provides a personal touch and I am always amazed at how quickly our issues and questions get addressed.
- Ultipro listens to its' customers. We all have the opportunity to send in ideas and it is always gratifying when they are put into practice.
- Report Writing is an issue. It is not necessarily intuitive and with the recent upgrade has become more complicated especially for simple report writers.
- I was recently surprised at the pricing associated with the new Learning Management system. In comparison to other vendors it was way out of whack. Much too high.
- When tickets have to be escalated to customs or other areas beyond the basic customer support, it often gets lost in a "black hole" for too long.
Why UltiPro Works for Us
- Reporting- Cognos is a great tool and easy to use.
- ACA - helps us stay in compliance.
- Core- Allows both employees and HR see the necessary information for daily needs easily without confusion.
- UltiPro Mobile - can't wait for the BI reporting feature to be available (that is coming soon).
- Would love if there was a way taxes for all states would be set up in the back end and then we could just turn on. It would make it a faster process. No company I know does it now, but it would be a great idea.
Upward and Onward!
- Viewing of employee information.
- Entry of Time.
- Scheduling time off.
- Approval process.
- Roll over of PTO has been a struggle.
- Off cycle payrolls are a struggle.
- Reporting is a struggle.
- Integration is a struggle.
Why I love UltiPro
- One thing that is extremely wonderful is that Ultimate knows that there is always room for improvement and listens to the customer. Each year we see improvements implemented that customers request.
- One area is the compensation module. Currently salary planning only goes to managers with their direct reports. The old module also had it go to the department head with his direct reports and their direct reports, which made it easier when you are using a pool. It would be nice to add that back into the module.
Customer for 17+ years
- Reporting is great, there are multiple options for reporting. You have canned reports and you have Cognos Business Intelligence. I am able to use the tax reporting from UltiPro to file all my Federal and State reporting.
- Support is outstanding. From your named service representative to logging on to the Customer Support to create a case or need of Rapid Response for time sensitive needs, you can count on Ultimate Support to take care of the issue.
- Continuing upgrades to programs to meet industry needs
- Some times when a support case is completed and issue fixed, the explanation of what caused the issue is not very clear.
- Connection issues at times, rare, but seem to hit at the worst times.
UltiPro is easy to use and ahead of the curve
- UltiPro provides advanced reporting capabilities.
- UltiPro provides easy to use self-service portal for employees.
- UltiPro Time Management is easy to use.
- UltiPro Payroll Gateway is easy to use and intuitive.
- The confirmation screen in open enrollment sorts past and future enrollments differently, which makes it difficult to compare.
- I would like to see improvements around the PTO processes. The PTO Request screen is not very intuitive. Many of our employees struggle with figuring out how to change the hours of the request (for example, it defaults to 8 but they want to request 4 - you must click Advance Options to open a pop-up dialogue). I would like the capability to enter a request on behalf of an employee.
- I would like to be able to import deduction data and other mass changes.
UltiPro Pays Off
- Payroll Processing - from importing time to paying employees, the process is very smooth. We use their time keeping system so it works very well.
- Recruiting - we recently added the new recruiting module and it is amazing. We are able to show off a more personalized look for potential new employees and really get them excited to work for us.
- Employee input - when coupled with recruiting, the information easily flows from the employee directly into the system to ensure their personal information is correct.
- Special requests - our biggest gripe is that any time we need specific help with reporting or set up, it's always $6,000. That seems to be a magic price every project request.
- Canadian locations - we have some struggles with our Canadian locations and the regulations. Most recently the change in holiday pay within Ontario has caused us to have to have a custom done within the system to make sure the pay is calculated correctly. At this point, we are doing it manually until a solution can be provided.
UltiPro is the best!
- Rapid Response hotline is outstanding for assisting with payroll critical issues.
- Through the Learning Center and Customer Support Portal there is a lot of information available to review and research. The FAQ the Ultimate provides greatly aid in launching new products such as the mobile app.
- Find the use of UltiPro very logical based and user friendly.
- Open Enrollment - would like to see the option to copy a previous year enrollment then able to modify for current year changes. Time consuming to recreate for each pay group.
- While promoting from within is great, we have encountered several account managers. Some better than others. So the turnover can be a bit frustrating.
- In UTM wish there was a method for administrator to make modification on behalf of the employee instead of only deny or approve.
Great platform
- The platform is extremely user-friendly and easy to navigate compared to other payroll systems I've used.
- It's really easy to log in and view or print your previous paychecks, which saved a lot of time when I was applying for a mortgage and could just print my own documents instead of requesting them from HR.
- It was also easy to see how much PTO time I had already used and how much I had left throughout the year.
- It's a big bonus that they have a mobile app with full functionality as well.
- I have nothing negative to say about the platform.
The ULTIMATE way to go!
- UMS is a payroll services division of Ultipro that we use. They process our payroll, manage garnishments and taxes. They do it very well.
- Providing the necessary technical and system support that is needed. We almost always get someone that is well versed in the module we are working on.
- System integrity.
- More space for names and codes.
- Integrate into one system. We still have to back-office a lot for things that can't be done on the web yet.
- The Phone App could use some improvement. More specifically in the area of CA law and around meal and rest breaks.
Very happy to have been my one & only!
- I feel like the customer portal is a huge success. It is so nice that if I have a question rather than Googling it I can search in UltiPro's own database to find the answer and know that it is right.
- I think the time management is amazing. Very easy to understand and very easy to see time cards. If I need to make changes to an employee's paycheck I don't have to go through a bunch of steps.
- I have only ever worked with UltiPro and I don't have much to compare it to, but I just feel like the overall feel of it and how user-friendly it is, is one of it's greatest strengths.
- I am still not too familiar with the time management as far as PTO time goes, but I have noticed there seems to be a "disconnect" there when PTO time is put in or removed, some employees see differently than what we do. That has been my only issue so far that I can think of.
UltiPro is an overall great product!
- The Support Teams have been wonderful to work with, very knowledgeable and responsive.
- The system is always being developed and enhanced to stay current and best meet client needs.
- Although the reporting tools are very robust, it is somewhat misleading in the beginning with the resource(s) and skill level that will be needed to really take full advantage of the reporting capabilities.
- I would really like to see enhancements to the security elements of Recruiting to better meet each clients needs rather than a structured role approach.
- I would love to see capabilities to allow the client to add text to workflows that would offer instruction to the employees/managers.
If you are looking for a system that touches all areas of the Employee Life Cycle without bolting on additional products, UltiPro is a great choice. It is very user-friendly and always being enhanced and developed to stay current with technology.
Love UltiPro
- As an HCM system it helps keep all of our payroll and employee information in one system. The software is very easy to use and I feel for the most part is accurate too.
- Benefits enrollment is very intuitive and easy for employees to follow. Even for new hires who have never used the system before.
- Time management is simple for our employees to use and we could use this software to its full potential in the future.
- Our repetitive issues are with payment services cases. They seem to be lacking the support needed to process issues in a timely manner.
- There are a few quirks with the way we process benefits, payroll that makes it so that we can't use certain things in UltiPro.
Ultipro offers a great payroll, HR, and reporting tool.
- Payroll processing: seeing instant results as opposed to mainframe processing and waiting for calculation results.
- Ultimate listens to clients! If we're in the software and have an idea for an enhancement, we just click a button and submit that idea. If other clients vote on it, Ultimate implements it and delivers it to all of us.
- HCM: flows seamlessly from on-boarding to payroll, and timekeeping.
- Having a 225 day calculation for state taxes for baseball teams would be huge.
- The ability to apportion taxes based on location (i.e. 20% CA, 10% TX, etc).
- The ability to select mutiple W2s for different employees based on either job code, pay group, or department would be great as we have to save these to pdfs and email them for our players who have no access to the system.
UltiPro Advocate
- Integration with other systems.
- Ease of use.
- Configuration flexibility and the ability of Administrators to configure tables as needed.
- Field length such as job title (description).
- Make it easier to report on Platform Configuration fields in Cognos.
- Org charts need to be more flexible.
Best Solution Available for HR & Payroll
- Leave requests and time off tracking
- Tax calculations and deposits
- Reporting and reports
- Setting up new codes can be a challenge.
- It is sometimes hard to get issues resolved through case management.
Customer For Life!!
- Manages updates in a timely manner.
- Forward thinking.
- Stays up with technology changes.
- Built a software for end users!
- I would like to see history on job allocations.
- I would like the ability to print multiple check stubs at 1 time.
- I would like to see more standard workflow reports.
We have been a customer of Ultimate Software since 2004. We are so pleased that this is a solution for our whole company; Benefits, Payroll, Training, Safety and HR. We do not have to worry about our data being out of sync because it is being ran in several different software's.
Each year there are new and exciting enhancements added to the software platform that are relevant to our needs or a way to make our life's easier.
Outstanding experience and interaction every single day!
- UltiPro tracks every change made in the system. We are able to trace back to the originator any change in question and it keeps the historical data for us. When a manager submits a pay change for an employee, they are able to see historical information that may impact their decision.
- UltiPro's reporting feature is superior to any system I've ever used. I am able to easily find what field I need to report on and can mix and match what level of detail I choose.
- UltiPro's customer service is top notch! Whether it's using case management, utilizing the chat feature (amazing!) or searching for an answer myself in knowledge base, they have mastered the level of customer service busy HR professionals need day to day. You have many options to find your answers based on the severity of your need and the timeliness of your solution.
- A local user group would be great where we can meet and brainstorm with other UltiPro users about functionality, setups or best practices.
- I'd like contingent requests to be active on the effective date rather than waiting until payroll closes. We are consistently getting calls from managers and employees wondering if their request was approved or why it wasn't viewable.
- Performance management and assignment of goals could use some improvement. We have limited flexibility because we don't use this function throughout the organization.