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UKG Pro

UKG Pro

Overview

What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
Incentivized
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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UKG

9 out of 10
February 23, 2024
Incentivized
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
Incentivized
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
Incentivized
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
    8.9
    89%
  • View job history (759)
    8.9
    89%
  • View and generate pay and benefit information (769)
    8.8
    88%
  • Employment history (762)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
03:05
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Pricing

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ukg.com/contact#contact…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

8.4
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.6
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.5
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.5
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

7.7
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

7.9
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

8.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

8.5
Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
 Show More
UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
 Show More
We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(1403)

Attribute Ratings

Reviews

(51-75 of 928)
Companies can't remove reviews or game the system. Here's why
January 18, 2023

UKG Pro Review.

Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding
  • payroll administration for the US
  • succession planning
  • Canada - payroll, reporting, service
  • Performance Management - anniversary reviews
  • Recruitment - ability to repost similar, but not identical jobs
January 18, 2023

Go with a pro, UKG Pro

Nancy MacLean | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Core payroll is efficient and accurate
  • Onboarding is customizable and flows directly to Core
  • Mobile app is user friendly and allows for workflows to be completed
  • Reduced labor costs and paperwork by use of direct deposit only payroll
  • Improved onboarding process with E verify and policy sign off
  • Improved performance evaluation paper process reviewing functions to an electronic competency based process
Wendy DiPasquale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Recruiting is very in-depth and there are a lot of options to customize it.
  • Payroll is very user friendly and comprehensive.
  • Business Intelligence Reporting module is a little difficult to edit reports to add or remove fields.
  • Would like the option to import deduction corrections that do not overwrite their current deductions.
November 16, 2022

UKG Pro Review

Dan Galindo, MSHRM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UKG Pro is very simple to learn
  • UKG Pro is great for Benefit Administration
  • UKG Pro helps manage day to day tasks
  • UKG Pro helps automate our business processes
  • Receiving support for UKG Pro has been a real pain point
  • Life Events during OE and around that time are difficult to manage
  • OE configuration is very manual
Jamie Hale | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Workflows
  • Reporting
  • Payroll Processing
  • Employee experience
  • User Administration/Roles
  • Integrations with WFD
  • Historical Adjustments
  • WFD Reporting
  • Customer Portals of each side. Combined with a better feel should be addressed.
  • Implementation groups that have knowledge of both WFD and PRO, not just one sided.
November 15, 2022

Feedback on UKG Pro

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reporting
  • Payroll Processing
  • Performance Mgmt
  • If a scheduled BI report fails to run due to an error, I wish UKG Pro had the functionality to send a notification to the user who scheduled the report. Currently, the only way to know if a scheduled report failed is if the intended recipient notifies you that they didn't receive it.
  • I wish they would roll out functionality where you can mass update additional business rules. Currently, you can only mass add/update Jobs, Projects, Org Levels, and Locations. It would be beneficial if we had the ability to mass add/update salary grades, job families, job groups, and all the other business rules available. I know as a previous UKG EE, this functionality is available internally so I am not sure why it has not been rolled out for customers.
Sheila Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Streamline timesheet approvals
  • Quickly approve or deny time-off request
  • Ability to comment on an ee's punches for a particular day
  • Ability to transfer employee's into other labor categories
  • Our employee's struggle with duplicate timesheet punches; UKG should implement functionality to disqualify or automatically remove a duplicate punch
  • Historical edit functionality should be "part of the package" for HR & Payroll staff, not a "add-on".
  • I find running canned reports to be a little cumbersome & clumsey; seems it could be more user friendly
November 15, 2022

HCMS UKG Pro

Joy Gibson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provide adequate training
  • Provide modules that positively impact the organization
  • Service is an area of improvement. The response time for cases is extremely long.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Store and track employee data
  • Create and distribute employee surveys
  • Process payroll accurately
  • Configure data tracking to be company-specific
  • Reporting across all modules together
  • Configuration within Performance
  • Configuration within Recruiting and Onboarding
November 12, 2022

Ease of Use - UKG Pro

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easier to use, our employees can access the system and navigate with ease.
  • Workflow ease, Customizable workflows make sure approvals go to the correct staff.
  • Creating was to better present data. (visualization of data)
  • Better case follow up, when it comes to newly implemented solutions
November 08, 2022

UKG is the BEST!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Payroll
  • Benefits Administration
  • Onboarding
  • Rapid Response customer service
  • W2
  • ACA
  • Quicker time to assign case managers on new projects- adding new business to existing or new payroll.
  • Generating in advance an employee's salary prior to their last day in case payroll hasn't begun yet.
  • Can we keep the Classic view the UKG? The classic view is way better and easy to navigate.
November 01, 2022

UKG is for the Pros!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Standard Reports
  • Payroll
  • Data Imports
  • Additional configurations when dealing with security access
  • UKG Mobile is still difficult to configure and access
  • More dashboard configurations
Jeffrey Naftal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • The applicant tracking system for UKG is very robust and easy to use.
  • The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
  • The time and time off modules are very user friendly and easy for staff to learn.
  • Reporting is very difficult using Cognos. A more robust, easier-to-use system would help.
  • Their benefits selection process is complicated to set up properly.
  • Tax reporting has improved but could still be better.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Time entry/collection
  • Payroll
  • Recruitment
  • Onboarding
  • Sometimes I think the terminology being used is somewhat outdated
  • The recruiting module doesn't seem to be as "user-friendly" as other products we've used
  • The onboarding module is a little confusing
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