6sense

6sense Reviews

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Ratings and Reviews
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Score 9 out of 10
Vetted Review
Verified User
Review Source
They're very quick to alert me if we have a disconnection between our SFDC and the platform; faster than our own team is in some cases. They're also very proactive about adjusting the modeling of accounts and products so they're capturing the most information that would be relevant for us. This speaks more to customer success than support, but often, support will need to get involved to help assist in these changes.
Cay Gliebe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Their Customer Success model is delivered as advertised. We're very satisfied with the availability of support. They care as much about our success as we do. We also had an issue where we believed there was an issue in a piece of functionality. They continued to dig until they found the problem and immediately put the fix into a patch.
Stephanie Pennell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Above and beyond! I personally meet with our customer success manager sometimes multiple times a week to build a strong ABM strategy, look at new capabilities, etc. I also join the user groups as much as possible to hear from the product team which has been amazing. Next up I am looking forward to their 2-day virtual event as I am sure the content will be extremely educational.
Jessica Gondolfo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
One of the best onboarding experiences that I have had. We have multiple CSMs that have not only made time and push deadlines to meet our organization's goals but have extended their calendars for multiple people on my team and throughout my organization to make sure they were set up for success. Since Customer Support is a costly division sometimes, it is rare to find a company that is as large as 6sense to be so willing to give that kind of attention.
Michael Lamb | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our CSM has been top notch. We meet with him weekly and is always available to us to help us with the tool. He behaves as an extension of our team and helps push us to do better things with their product. With any issue we have had with the platform, they have turned around fixes quickly.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Support and CSM team are invested in making sure that 6sense is working for your business case and always seem to be willing to dig in and figure out either a best practice or a workaround for any issues.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The entire team is supportive and willing to work with your individual use cases. The support team had us up and running across a tight timeline and were able to troubleshoot any issues in real time. Cannot say enough good things about the team.

What is 6sense?

The 6sense Account Engagement Platform helps B2B organizations achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team.

6sense uncovers anonymous buying behavior, prioritizes accounts for sales and marketing, and enables them to engage resistant buying teams with personalized, multi-channel, multi-touch campaigns. 6sense helps revenue teams know everything they need to know about their buyers so they can easily do anything needed to generate more opportunities, increase deal size, get into opportunities sooner, and compete and win more often.


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6sense Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is 6sense's best feature?

Reviewers rate Support Rating highest, with a score of 7.9.

Who uses 6sense?

The most common users of 6sense are from Mid-size Companies and the Computer Software industry.