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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

View all alternatives
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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(151-175 of 219)
Companies can't remove reviews or game the system. Here's why
February 25, 2015

Act On Review

Jim Weiskopf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Alerts my clients of visitors to specific sections of their websites.
  • Email automation and follow-up.
  • Email marketing with tracking to the website has been used very effectively for all my clients.
  • Email software needs to be updated soon.
  • Would like to see more customization of reports. As an example need to see more than 20 results in the report that shows search terms, companies that have visited the site and on the top referring sites.
  • Need custom date ranges for all reports.
Kristen Aucoin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Easy to learn the tool.
  • Able to handle hundreds of thousands of contacts.
  • Able to set delivery dates and not worry about it.
  • Would like to see Act-On integrate better with our new resource center (Uberflip).
  • Would like the design tool to be a little easier (sometimes adds in random spacing, makes certain fonts larger for no apparent reason).
  • Able to customize more in the design tool.
Score 9 out of 10
Vetted Review
Verified User
  • Act-On helps you attract visitors to your web site, convert them to leads and qualify them a with lead nurturing and marketing automation.
  • The product has some weakness in two areas:
  • Customization of pages and forms was not as easy as it might have been. The WSYWIG HTML editor is OK for tweaks, but more comprehensive customization is difficult.
  • Product localization for other languages is difficult.
Score 10 out of 10
Vetted Review
Verified User
  • Email nurturing and deliverability are unmatched (can say this w/ the backing of some bad experiences with other marketing automation vendors)
  • The level of support and strategic direction from our Customer Success contact is wonderful!
  • Great integration with our CRM (SFDC), had big problems with this elsewhere!
  • Revenue attribution reporting
  • Sales loves the tool and insight they see from each lead that gets automatically transferred to them
  • UI could use some work, but it's what is under the hood that counts!
  • Would like more inbound features, but we bought Moz for under $100/mo. to address this.
Nini Diana | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • It was easy to use the SFDC integration
  • The templates and sending mechanisms were easy for non-HTML users
  • It had a reasonably good reporting interface
  • The way it "filed" templates was a little difficult as it was long lists
  • It didn't have a ton of flexibility in design
  • It is not top of the line in terms of automation
Carrie Scheetz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Very easy to use--their user interface makes it easy to navigate around and get to the features you need
  • They LISTEN to their users--they're constantly implementing most-wanted features that their users request, not just what they feel would be best, so they're always making their product better.
  • Nice integration with CRMs--we have Salesforce.com, and one of the main reasons we chose Act-On was because it interfaced well with SFDC so our sales team would be able to adapt to using the Act-On metrics and information provided.
  • Email Reports are easy to read and see how each message is performing.
  • Compared to other systems the price was great for all of the features it included.
  • Reporting capabilities--while they provide great information, it would be helpful for me to share that report or information on a specific message easily with particular people. Currently, I have to take a screen shot to send the email message reporting numbers if someone wants to see how the message is performing. Having an easy share link or email-able graphic report would be awesome.
  • Tiered folders for the Media Library--we have 4 different divisions of our company and each has a very different portfolio of products. It would be helpful to segment each division's collateral into folders (i.e. Window Systems Division folder which drills down and has individual folders for videos, literature, data sheets, etc.)
  • Robust lead scoring--Act-On's lead scoring module is very easy to use--but we'd like to see it get a little more advanced and score on a tier basis (someone may be a qualified lead, but shouldn't be rated as high because they've opened a ton of our messages).
Score 10 out of 10
Vetted Review
Verified User
  • This system is best for small businesses who need to align their sales & marketing teams. It instantly improved our workflow processes and started driving more qualified leads to our sales team almost immediately.
  • The social media integration is not completed fleshed out yet. Would love if it was more like Hootsuite, Adobe Social, or Sprout Social. Though you can currently publish and "listen" -- it is very buggy and not very intuitive.
December 01, 2014

My experience with Act-On

Marcus Crellin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Very easy to manage emails and keep control of what is being sent our to my users
  • Even though I am not an expert with HTML I still found it easy to customise my emails
  • The email scheduling facility I found to be very powerful and you can really get to work on setting up quite complex structures to send emails out to your users
  • The only problem I found with Act-On is the sync facility between Act-On and my own file transfer protocol (FTP). It always came up with errors and it took a long time to resolve with the support team. Recently the problem has come back so none of my lists are being synced correctly which means my automatic programs do not have the correct users
Score 10 out of 10
Vetted Review
Verified User
  • Solves all the typical automation needs.
  • Integrates seamlessly with Salesforce
  • Lead scoring and website tracking
  • Best-in-class email engine
  • Integration with gotowebinar
  • Social sharing is not as advanced as Hubspot, but it keep getting better. A recent new update, in particular, has improved it quite a bit.
  • Hubspot has something similar to Hootsuite built-into the product platform. This includes things like its own proprietary URL shortening tool. Act-On uses bit.ly, which is adequate but not as good. Although we can publish to social media channels from Act_on, it does not have the more sophisticated management features that you find in Hubspot.
Score 5 out of 10
Vetted Review
Verified User
  • Monitoring lead score
  • Sending notifications to sales people when a new lead comes in
  • The functionality isn't as straight forward as it could be. The naming of some options/settings is not intuitive and doesn't always mean what it sounds like.
Score 8 out of 10
Vetted Review
Verified User
  • Ease of use: Act-On is very user friendly, and it is fairly easy to become familiar with the way the platform works. The automated program builder is especially user friendly.
  • Customer service: Before and after purchasing Act-On we received great customer service from our sales rep, who is still in touch with us today, and our customer success manager.
  • Webinar Integration: The integration with WebEx is great, so that we can promote and measure the attendance of our webinars with ease.
  • Reporting: The reporting capabilities are not as robust as we would like
  • Automated program flexibility: Although the automated programs are very useful, since they are so user friendly we've found that they are not capable of advanced intelligence that we would like to experiment with
Alisha Rappaport-Zubrow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Customer service, this saved the account. If were not for the amazing customer service we received from Joe Brown, we may have left this product.
  • Product support, the training that is provided to me in order to allow me to get the most from the software for my client makes a huge difference in the way I work.
  • Software capabilities, the software allows us to integrate Salesforce and create specific templates based on the needs of our client.
  • Letting the customers know the training and support that is available to them.
  • More functionality in the ability to find areas that you are looking for.
  • Having more variety of templates available.
John Bersentes | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Email Marketing
  • Landing Page Design, Development, and Deployment as well as tracking and social sharing
  • Metrics and Analytics
  • Integration with Website for tracking visitors and lead scoring
  • Social Sharing and LinkedIn Group Moderated Posts Status if pushing out to multiple groups.
  • Database Queries could be more user friendly
Jeff Penson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • CRM Integration - the software integrates seamlessly with our current CRM system (Salesforce.com).
  • Reporting and Analytics - allows you to create custom reports and view data and results from various campaigns in real-time and gives you the ability to download and share those reports.
  • Reverse IP Lookup - gives clients a view of what companies and which sales and marketing targeted prospects are visiting your website as well as what pages they viewed.
  • Templates - The templates are a little bland and basic, they could add some "drag-and-drop" features that would be helpful
  • Revenue attribution and revenue impact reports automatically emailed to key people; similar to the website activity reports we get daily.
  • Automation tracks - have preset drip campaign tracks for users to just drop their campaigns in
October 09, 2014

Like Minded

Steve Peterson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Easy to manage
  • Effectively priced for the ROI
  • Tight integration with Salesforce
  • Reporting could be better in understanding changes in traffic patterms
  • When capping out with licenses, do not run automated programs that do not have license bandwidth necessary
October 09, 2014

Act-On is a Class Act

Nannette Nolan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The email building, delivery and reporting is a terrific tool. I can build, test, modify and send email all from within one easy platform and see engagement stats (and act upon those stats and segments) with a few clicks. So quick and easy.
  • Their forms are indispensable. We have opted to create many of our campaign forms through Act-On because integrating those contacts into relevant marketing messages is so easy. There's no doubt that we'd be missing these leads otherwise.
  • I really appreciate the subscription tools and the visibility into bounces and opt-outs. This has given our audience and us more choices in terms of what types of messages they view.
  • The integration with other platforms (SalesForce, Outlook, webinars, social media channels, etc) is a huge plus. Instead of managing several platforms, we can work from within the Act-On platform or outside of it and our efforts are reflected within the Act-On tool without very much effort.
  • I would love to see them do more with their social tools. Currently, this is one area where they have good basic functionality but not nearly enough to make me stop using Hootsuite which has the ability to batch schedule and integrates with online searches through their web widget.
  • They have the ability to A/B test and we can set up multivariate test but would love to have the ability to more easily test different days and time of days less manually.
Farrah Raine Bannister | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Act-On allows me to create involved high touch programs and track them efficiently.
  • The customer service could not be beat, I can speak with my trainer within a few hours notice and I never feel like I am a burden.
  • I have been pleasantly surprised at how flexible the product has been to accommodate my company’s unique lead management process.
  • Templates and the design features are lacking; lack of intuitive navigation is frustrating. Actions are hidden from view unless you know to hover in the correct place. Makes for a clean interface but maddening user experience.
Kaylee Goldhammer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • The customer service is amazing. I've had contact with several Act-On employees and they each are extremely genuine and helpful. They respond quickly and are willing to help find out-of-the-box solutions to unique issues.
  • We have experienced successful automated list management techniques that would have taken hours on excel to compare and modify.
  • Our ability to easily create landing pages and forms have allowed us to diversify the type of content we provide without needed the assistance of our IT department.
  • With so much content collected over time, It would be helpful to have better organization system ie subfolders.
  • There tends to be some deliverability confusion from time to time. On our end it registers that the message got through but the recipient never actually sees it.
Michael Artinger | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Easy to implement and use, especially for small marketing teams
  • Effective integration with SFDC allows dispersed sales teams to access Act-On information within the CRM
  • Outstanding technical support -- awesome people!
  • Cost-effective pricing
  • Initially, I'd say that the analytics could be more powerful, but the expected release of a new version with funnel reporting should go a long way towards addressing this.
Score 9 out of 10
Vetted Review
Verified User
  • Act-On is very intuitive and user friendly. Sales and marketing users are able to utilize the basic functionality with limited training and support.
  • Act-On provides the "tools" to create programs as simple or complex as needed. If a simple email campaign or web form is needed, it can be created very quickly. For highly complex campaigns combining email messages, landing pages, web forms, web to lead functionality, post submission communications, etc., that require much more strategic vision and logistical planning, they are able to help in any way needed, as well as troubleshoot when any issues arise.
  • Jacob Monserrat is an outstanding Customer Success Manager. He is very knowledgeable and understands the logistics between Act-On and Salesforce as well as marketing automation programs. If he doesn't have an answer about something, he will let me know and then find someone who does.
  • When I used Act-On, the reporting for automated programs could have been improved. It was provided in a separate report with different data points than what was provided in normal message reporting. Roll up reports there would have been useful as well.
  • The sales users had visibility into all marketing user activity through their view in Salesforce and it would have been useful for marketing to be able to limit it as desired.
  • I would have liked more granular options for assigning privileges to Marketing users. While I was the Act-On administrator they did add more (I believe it was based, at least in part, on my feedback), but there is still room for improvement.
Score 10 out of 10
Vetted Review
Verified User
  • Easy to understand reporting on response rates for emails.
  • Incredible integration with CRM, specifically Salesforce.
  • Easy to build emails, landing pages, and forms; all of which help you to engage clients more readily.
  • Open rates in reports can be a little suspect; but that's not necessarily the fault of Act-On. Open rates are determined when a client downloads images in an email, which is an industry standard.
Charles Harte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Since I have experience with only Act-On, I cannot compare them to other alternatives. However, the price is fair and reasonable. The tools for creating messages are all I ever would need, and easy to use.
  • Segmenting the total data base, add or subtract contacts, and keep track of all the above is pretty easy to do. Tracking the results of a message campaign is also pretty easy to use.
  • A problem with absolutely any aspect of Act-On can be swiftly addressed via the success counselor I'm assigned. This is the 3rd one I've had; all have been outstanding. When they don't know the answer, further Act-On assets are deployed, and I ALWAYS have gotten satisfied with results. This is the #1 reason I chose Act-On, and it was a good decision for me.
  • There are very many features I've not yet used, but are available when I am. Thus, it looks like Act-On will meet my needs for as far as the eye can see.
  • Manipulating the data base is pretty easy and well designed. But choosing actions to track could be improved--for example, if I wanted to know results in a particular month over several years I don't think I can do that. It is also cumbersome to select individual web pages' visitors for tracking. I think it would be relatively simple to allow some segmentation/organization of a website and then use that organization's results for tracking. Now, only individual web pages can be chosen.
  • I'm not sure if I can alter my data base, which has been grown over several years using different sources. As a result, fields are duplicated and some redundant ones are present. I'm not aware of a method to tell the system to consolidate "these named fields" and put all into "this field". This capability would be helpful.
Prabal Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Act-On can monitor traffic to our web pages, when the same contact visits our site more than once, the email address, and possibly additional information is captured for generating in bound leads.
  • Daily auto generated of inbound traffic from various regions of the world provides international geographical interest in our company
  • Generate metrics from Act-On to measure the efficacy of our marketing campaigns.
  • Templates of graphics and email letters creation is very simple.
  • Can not think of any. It met all the requirements that I had in my job.
Paul Booyens | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Combining dynamic content, personalized fields, Landing Pages and images I have been able to deliver professional looking emails and collateral to my customers.
  • Having to log-in to the Act-On Community of Users site to contribute - I think it should be easier for me to open the Act-On Community site while I am working in Act-On on a campaign so that I can easily share my experience and learn from the other power users.
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