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We moderate client's social media accounts with Sprinklr Modern Sales & Engagement. Our organization uses it for various clients and will …
Sprinklr SocialFormerly Sprinklr Social Engagement & Sales
Starting at $299 per month per seat
View PricingOverview
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content…
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Popular Features
- Twitter (52)9.191%
- Instagram (51)8.787%
- Facebook (52)8.383%
- Real-time tracking (52)8.181%
Reviewer Pros & Cons
Pricing
Sprinklr Social Self-Serve Plan
$299
Cloud
per month per seat
Sprinklr Social Enterprise Plan
Contact Us
Cloud
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/social…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $299 per month per seat
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprinklr Social?
Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce.
Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI-recommended times with an omni-channel publisher
Engaging, platform-specific content can be generated instantly with Sprinklr AI+
Audience engagement across 35+ social and messaging channels using a unified inbox
AI-powered classification to analyze sentiment and intent of the inbound messages and engage with AI Smart Response, Smart Compose, and auto-responses
Performance analysis across owned, earned and paid media, integrating data from multiple sources into a unified report and get on-demand or routine access
More granular business insights with custom metrics and out-of-the-box dashboards
AI-powered, critical insights across brand health, campaign performance, and competitor benchmarking
To amplify reach employees can share branded content, leveraging user-generated content and engaging influencers
Enterprise-grade granular & customizable compliance and approval workflows for unique business needs
Sprinklr provides social media management for brands. Sprinklr Social’s self-serve plan is a comprehensive social media management solution, with a simplifed interface, built-in listening, OpenAI’s ChatGPT integration and features for better planning, publishing, engagement, and analytics.
Larger, distributed teams with needs across insights, marketing and customer service can leverage Sprinklr Social’s Enterprise offering for advanced customization, wider channel coverage, global governance and in-depth analytics with custom metrics.
Sprinklr Social also comes pre-packaged with Sprinklr AI, for specific nuanced tasks such as sentiment & intent analysis, obtaining insights from large unstructured data and recommending relevant actions for managing customer experience.
Sprinklr Social Features
Listening/monitoring Features
- Supported: Boolean keyword searches
- Supported: Filtering out noise/spam
- Supported: Sentiment analysis
- Supported: Broad channel coverage
Publishing Features
- Supported: Content planning and scheduling
- Supported: Audience targeting
- Supported: Content optimization
- Supported: Workflow management
Engagement Features
- Supported: Automated routing and prioritization
- Supported: Customer interaction histories
- Supported: Bulk actions
Marketing Features
- Supported: Lead generation
- Supported: Content marketing
- Supported: Paid media management
- Supported: Campaigns and promotions
Channel coverage/integration Features
- Supported: Twitter
- Supported: Facebook
- Supported: LinkedIn
- Supported: Google+
- Supported: Instagram
- Supported: Pinterest
- Supported: YouTube
Reporting/analytics Features
- Supported: Campaign success analytics
- Supported: Real-time tracking
- Supported: Competitor analysis
Account management Features
- Supported: Role-based user permissions & privileges
- Supported: Mobile access
Additional Features
- Supported: Engagement Dashboards
- Supported: Display
- Supported: Advocacy
- Supported: Influencer
- Supported: Gallery
- Supported: UGC
- Supported: Ratings & Reviews
- Supported: AI Engageable / Non-Engageable
- Supported: Message Intent
- Supported: Smart Responses
- Supported: Conversational Bots
- Supported: Canned Responses
- Supported: Quick Publisher
- Supported: Link Shortener
- Supported: Asset Manager
- Supported: Editorial Calendar
- Supported: Distributed
- Supported: Approval Workflows
- Supported: Response Compliance
- Supported: Stop Publishing Rules
- Supported: 35+ social and messaging channels supported
- Supported: Distributed
- Supported: Rule Engine
- Supported: Display screen programming
- Supported: Website Social Gallery
- Supported: Ratings and Reviews
- Supported: Reporting - Value Realization
Sprinklr Social Video
Sprinklr Social - Engaging with people mentioning a brand.
Sprinklr Social Integrations
- Google Analytics
- Bitly
- Adobe Marketo Engage
- Microsoft Dynamics 365
- Adobe Analytics
- Acoustic Exchange, defunct
- Adjust by AppLovin
- Adobe Experience Manager
- AppsFlyer
- Aprimo
- Bazaarvoice
- Blink
- Discourse
- Domo
- Freshsales
- Getty Images Enterprise Solutions
- Looker Studio
- Haptik
- Kochava
- Mailchimp
- Medallia
- MediaValet
- Optimizely Content Marketing Platform
- SAP Service Cloud
- Shutterstock
- Slack
- Stripe Payments
- Treasure Data
- Trustpilot
- WordPress
- Netomi
- Giphy
- Mediaocean
- Salesforce Service Cloud
- Firebase
- Azure Bot Service (Microsoft Bot Framework)
- ServiceNow IT Service Management
- Tableau Desktop
- Zendesk Suite
- FormAssembly
- Google Marketing Platform
- Proofpoint Intelligent Compliance
- Lyearn
Sprinklr Social Competitors
Sprinklr Social Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | 65 supported languages, including English, French, Italian, German, Russan, Spanish, Simple Chinese, Japanese, and Portugese |
Frequently Asked Questions
Sprinklr Social starts at $299.
Hootsuite, Salesforce Marketing Cloud Social Studio (retiring), and Sendible are common alternatives for Sprinklr Social.
Reviewers rate Twitter and YouTube highest, with a score of 9.1.
The most common users of Sprinklr Social are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(163)Attribute Ratings
- 7Likelihood to Renew
- 9.1Availability
- 8.2Performance
- 10Usability
- 9.9Support Rating
- 8.4Online Training
- 7In-Person Training
- 9Implementation Rating
- 8.2Product Scalability
- 10Listening & Monitoring
- 8.5Publishing & Engagement
- 9.6Social Data Collection
- 9.6Social Analytics & Insight
- 9.8Social Publishing
- 9.6Social Engagement
Reviews
(51-62 of 62)Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Our organization uses Sprinklr to manage brand social media across multiple social media channels. It is valuable to us to be able to manage multiple social media channels through one platform.
April 17, 2015
The one stop social media shop
Score 9 out of 10
Vetted Review
Verified User
At Florida Blue, we were looking for an all-in-one solution for social media management, listening and analytics. Needless to say, we found it in Sprinklr. We use Sprinklr on a daily basis to manage all brand posts across our corporate social media channels. Sprinklr is great as we have various users across our organization who submit content. Through Sprinklr's approval process we are able to screen the content prior to letting the content go live. We also use Sprinklr's analytics and listening to assist us in determining ROI and tracking our engagement and growth in the social space.
February 27, 2015
Sprinklr - The Best Enterprise Social Platform
Score 10 out of 10
Vetted Review
Verified User
Sprinklr is the platform we use for our corporate social media program. We use it to publish, monitor, and listen for all our corporate channels, including our careers channels. It enables us to scale our program across the organization and run a strategic program.
February 25, 2015
Don't be afraid to take a run through the Sprinklr
Score 8 out of 10
Vetted Review
Verified User
Groupon utilizes Sprinklr as our global enterprise solution for social content management and measurement in 47 countries. This includes basic publishing and scheduling across mainstream social networks, conversation management and engagement, and campaign (app) optimization).
Beyond the immediate social team members, Sprinklr is also used by our editorial, SEO and customer service teams.
In regards to Sprinklr's relationship to solving business challenges, the platform has made a major impact in three core areas:
Beyond the immediate social team members, Sprinklr is also used by our editorial, SEO and customer service teams.
In regards to Sprinklr's relationship to solving business challenges, the platform has made a major impact in three core areas:
- Global insights and tracking. Groupon is a hyper-local company operating at an international scale. Sprinklr has enabled us to accurately measure performance across hundreds of accounts in several difference languages in near real-time. This level of tracking has helped to discover trends early their life cycle, and make adjustments to improve our bottom line.
- Content production efficiency. Operating at a local level requires a high volume of original content. The Social Asset Manager (SAM) and customer reporting dashboards within Sprinklr have helped us identify operational efficiencies in content-sharing across all geographies.
- Customer service at scale. Being one of the largest Internet retailers in the world, customer service is a natural extension of our activity in social media channels.
January 29, 2015
Great Technology, Great People, Incredible Energy
Score 10 out of 10
Vetted Review
Verified User
In December 2014 we completed our new Social Command Center powered by Sprinklr. This has opened the eyes of our company to the world of Social Media in a very open environment. Agggregated Social Media in easy-to-read graphics is very powerful.
Sprinklr is officially deployed in our Customer Quality department for monitoring and moderating any type of customer concerns that are voiced in social. Our main purpose as a department is to work closely with customers to understand their needs by responding quickly and accurately. We are also (like everyone else) "analytic hungry"... Sprinklr provides ease of use for reporting and measurement. We are also providing Sprinklr to our Marketing Partners and Ad agencies for their use as well. Additionally, we have recently introduced and rolled out other countries to Sprinklr.
Sprinklr is officially deployed in our Customer Quality department for monitoring and moderating any type of customer concerns that are voiced in social. Our main purpose as a department is to work closely with customers to understand their needs by responding quickly and accurately. We are also (like everyone else) "analytic hungry"... Sprinklr provides ease of use for reporting and measurement. We are also providing Sprinklr to our Marketing Partners and Ad agencies for their use as well. Additionally, we have recently introduced and rolled out other countries to Sprinklr.
January 26, 2015
Social Media Software and People That Genuinely Connect For Good
Score 10 out of 10
Vetted Review
Verified User
Sprinklr is utilized to assist our organization in creating meaningful relationships with our customers. It is centralized through the marketing department but is also utilized throughout our service department, product development, engineering, and international business units. It assists our organization in getting to know customers (CRM, audience profiling), understand what is impactful, what needs are not being met, and also empowers us to eliminate silos within the internal organization. Sprinklr solved the problem of having too many systems (and people) not communicating effectively. Sprinklr has allowed our business to become a social business.
November 07, 2014
Stellar Social Media Content Manager
Score 10 out of 10
Vetted Review
Verified User
Sprinklr is used to simplify the process work flow of engaging our audience. It helps different product and service experts answer our audience's questions. It helps us identify trending questions to help us write content to answer those questions. The reporting and Google Analytics integration is unlike any other I've seen and I've seen and used many social media management enterprise tools.
October 27, 2014
Sprinklr Review
Sprinklr was used by my previous employer across the organization. They had a very comprehensive social media program along with training and certifications for those involved in posting to social sites.
October 21, 2014
In Sprinklr I trust
My company used Sprinklr as a community management tool for a client with a large following on social media platforms. The tool allowed us to tag issues and send them to customer support while also engaging with users in a positive way.
Score 9 out of 10
Vetted Review
Verified User
At the organization I used Sprinklr at, Sprinklr was being used by the entire public affairs team around the world. Being a social media management and listening tool, Sprinklr addressed the problem of connecting a spread out and spread thin public affairs team into one tool that allowed each team member to contribute to the conversation. Team members were able to monitor their specific brand social channels, particularly important as the industry I worked in often had negative feedback from social media users, and derive detailed reports from Sprinklr's reporting tool. This allowed the public affairs team to grow the company's social media presence by not only listening and understanding the audience, but also easily sharing content in an easy to use user-interface.
September 08, 2014
Sprinklr
Score 8 out of 10
Vetted Review
Verified User
Sprinklr provides realtime listening and monitoring that is leveraged in reports and actions across departments. This enables customer support and immediate action as well as trend monitoring and alerts.
February 20, 2014
Add a dash of Sprinklr to life!
Score 8 out of 10
Vetted Review
Verified User
We got the opportunity to use Sprinklr across various social channels for numerous verticals for one of our clients. It helped us in being more efficient and in handling the channels with a lot more ease. Be it scheduling, putting multiple QC processes in place, managing ORM or churning out reports; Sprinklr has made life simpler. Previously we had to manually go to individual social channels and take of our daily chores in quite a tedious manner, but now we get it done on one platform. Simply put work is a lot more sorted thanks to Sprinklr!