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Zoom

Zoom

Overview

What is Zoom?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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How Zoom Differs From Its Competitors

Zoom Rooms

No, we do not use Zoom Rooms, although I have looked into it. Currently, I have configured my own version, with Zoom installed on a laptop, which is connected to remote microphones, cameras, and a large television.
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Zoom Rooms

Yes, we use Zoom Rooms. Each coach in our company has a room, and we use this for meetings. We also use Rooms for team meetings, as well as company meetings, and they are utilized when a coach hosts a class. These rooms are also used to record various training modules and classes.
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Zoom Rooms

I exclusively use Zoom Rooms. I'm not sure I leverage any significant capabilities of it, but all of my meetings are "in my personal room." The basic web-conferencing functionalities are sufficient for me, but the quality is unmatched!
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Zoom Rooms

We have a few Zoom Rooms just starting to deploy, and so far they have been well received. How to initiate the call or record it to your account has taken some exploration because Zoom considers the room to be a user itself, so there has been a lot of work to maintain ownership of recordings …
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Zoom Rooms

Zoom Rooms has been a flawless experience. Our team likes this feature and tries to use it as much as possible. Our level of satisfaction is as high as the product itself. We just haven't had any issues with it and can count on the platform working when we need it to be working.
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Zoom Rooms

It is very useful. There is an initial learning curve in assigning rooms to individuals, but beyond that, it is very helpful. When you are in a room, it's hard to inform the host of anything or ask question while in that room.
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Zoom Rooms

Zoom Rooms are great! The consistency and reliability of the rooms remain at the highest level. The consistent and reliability of the spaces is what makes the experience great.

Although the set up requires some expensive components, once the rooms are set up, everything pretty much is …
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Zoom Rooms

We use Zoom to join meetings with different vendors. It seems working well and didn't feel a significant difference comparing with Webex meetings.
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Zoom Rooms

We use Zoom Rooms for all-hands meetings, and to run webinars from static locations like conference rooms. I think there are easier to use programs out there for this functionality (i.e. more intuitive UI), but the fact that we already use Zoom and can have this tool through an existing product we …
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Zoom Rooms

Zoom Rooms works as intended. It allows for anyone to easily schedule and start a meeting with not a lot of overhead. After the company set up the Zoom Rooms, conference room meeting setup has become a lot simpler, especially if a remote connection is required. Zoom Rooms gives a very professional …
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Zoom Rooms

Yes we do! We've just implemented our second Zoom Room with many more to come. They are super easy to use and require no user education. The configurations and equipment are robust and can be locked to to prevent accidentally meddling. With the equipment we are using the audio and video quality is …
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Zoom Rooms

Yes we do. We have 5 Zoom rooms setup in the USA location. They are effective too with the integration of various IO devices. it helps to cater the larger audience with the single screen, Audio input and output devices.
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Zoom Rooms

I was part of a Zoom meeting that used Rooms once. As a participant, it was confusing and clunky. It took us too much time to setup and figure out how to leave the main meeting to get into the room, get back into the main meeting, etc.
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Zoom Rooms

Yes. Zoom Rooms is fabulous for hosting small group breakouts within larger meetings. This allows for more inclusive participation in the development of ideas and projects.
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Zoom Rooms

I am not sure what Zoom Rooms is. If it is the Zoom meeting we are using, then the main issue for Zoom right now is the internet issue.
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Zoom Rooms

I have used Zoom Rooms in the past though I have found it a bit clunky and intrusive when asking people to come back to the main room.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (702)
    8.1
    81%
  • Meeting initiation (690)
    7.9
    79%
  • High quality audio (707)
    7.7
    77%
  • High quality video (709)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

View Playlist
Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
View more videos
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Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.2

Call Management

Customized phone system settings

7.1
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

7.7
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6
Avg 7.5
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Product Details

What is Zoom?

Zoom is a collaboration platform designed to make connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology facilitates modern collaboration through solutions like Team Chat, Phone, Meetings, omnichannel cloud Contact Center, AI Companion, and Whiteboard.

Zoom Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Integrations

Zoom Competitors

Zoom Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Zoom Downloadables

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom.

Reviewers rate Call recording and Mobile app for iOS highest, with a score of 8.3.

The most common users of Zoom are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(5189)

Attribute Ratings

Reviews

(126-150 of 734)
Companies can't remove reviews or game the system. Here's why
June 04, 2021

Best app for connectivity

Sushant goyal | TrustRadius Reviewer
Sushant goyal
Analyst
Airtel International LLP-Airtel Africa (Telecommunications, 10,001+ employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is very well suited if you regularly do meetings and present presentation.
And if you want to troubleshoot your customers system it is very useful as it is easy to setup.
It is not useful if you don't require regular meetings or presentation.
It is also not recommended if one does any physical work and does not require working on computer or something do manual working.
May 26, 2021

Zoom when they're not in the room!

Verified User
Analyst in Other
Construction Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is perfect for situations in which meeting in person is simply not possible. For example, as an estimator for a masonry contractor, I'm constantly pleading my case to different general contractors on why we are right for the job. There's only so much you can get across via email and phone calls, and face-to-face meetings aren't always possible (*cough* COVID *cough*). That's where Zoom comes in.
May 26, 2021

Zoom or other solutions? What is Zoom good for?

Verified User
Engineer in Other
Environmental Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom is great when you need to schedule video calls or conference calls with people outside your organization, since it is pretty easy to join the call (using any web browser or a local phone number).
When you don't care about using a dedicated application, you can have better solutions.
May 18, 2021

Zoom it for better future

David Braun | TrustRadius Reviewer
David Braun
Financial Accounting Consultant
EY (Accounting, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I will highly recommend this application to the entire business sector; this tool will help you get rid of extra expense that [was] spent on traveling, this software gives you freedom of work and it is available in various plans based on your team size, thus they allow you to choose according to the budget.
May 12, 2021

Zoom: Simply the best meeting solution available

AN
Arsalan Nasir
CIO (Chief Information Officer)
CGH (Health, Wellness and Fitness, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is ideal for medium to large organizations. The breakout room options are very useful when it comes to segregating a single meeting into multiple meetings. We create breakout rooms and transfer participants based on naming conventions. This approach is very useful. We've managed to optimize the use of licenses for multiple meetings. When it comes to security features, it's difficult to manage meeting security on breakout rooms, as the security setting for each breakout room is different. For example, if we apply security settings to the main room, it would be applicable to the main room only. For each breakout room, we have to manually go and apply security settings for chat, emojis, mic control, etc. or the default settings will be applied.
May 11, 2021

Zoom is the best in the area of video calls

Jay Delao | TrustRadius Reviewer
Jay Delao
Senior Software Engineer
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For us, where Zoom could be most useful would be if you are working with seminars, either for sales of any kind of product or service or for the execution of online classes. Since the Zoom approach can be customized to cover meetings of all kinds, it could feasibly [...] be used for smaller calls, whether personal or work-related, [that] simply need[s] to have a higher level of privacy. Zoom could also be used [for] group planning so that everyone involved is [...] notified of the points to be carried out when doing their part of the job, which even if it does not directly involve meetings is useful at an informational level, in case you are familiar with most of the services that exist to publish newsletters for a certain number of people to see.
May 10, 2021

Zoom: A COVID-19 Pandemic Necessity

Verified User
Program Manager in Human Resources
Hospital & Health Care Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Well-suited for team meetings when team members are at different locations. Well-suited for social distancing needs during the COVID-19 pandemic. Not as well suited for meetings when interpersonal communication is needed (i.e. body language) since not everyone has a camera or microphone.
May 01, 2021

Zoom is positioned as one of the most stable video calling softwares

Lorrie Fisher | TrustRadius Reviewer
Lorrie Fisher
SAP Basis Manager
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is suitable for almost any kind of work emergency that requires quick communication with co-workers. It is not useful if you do not have at least a mid-range device for meetings, as this would lead to quality problems.
April 30, 2021

Zoom for Directors

Verified User
Director in Other
Non-profit Organization Management Company, 5001-10,000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have used this daily during COVID-19 to hold meetings with people from all over the country. During this time of the pandemic, I have yet to have a bad experience with the platform.
April 21, 2021

Zoom

Verified User
Administrator in Information Technology
Higher Education Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Zoom provides a lot of flexibility and it is reasonably priced. I think it is good for doing online presentations both as the person presenting and the person(s) watching. The features of asking survey questions and breakout rooms are very helpful if you are using it for online instruction.
April 14, 2021

Zoom for Education

Verified User
Employee in Engineering
E-Learning Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is well suited for the educational sector but, less appropriate for field-related work. You can show your presentation using the screen sharing feature and complete major tasks online whereas during fieldwork you have to show physical works being done and that's quite difficult without the help of a smart device.
April 01, 2021

Zoom - best group call software

Andy Ryan | TrustRadius Reviewer
Andy Ryan
Founder
Millennial Man Mastermind & Accountability Group (Marketing and Advertising, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's very well suited for group calls. I run a mastermind group of 10 guys. We meet regularly and all of us connect from all over the world. It's great that can all see each other's faces like we are in the same room. Zoom may be less appropriate for people wanting to do a webinar with the conversation only being one-sided.
January 26, 2021

Corporate's Conferencing Love

Kunj Mehta | TrustRadius Reviewer
Kunj Mehta
Senior Consultant
Deloitte India (Offices of the US) (Financial Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The best scenarios while dealing with the clients directly or third-party as it's very smooth in functioning with corporat[ions] as they have corporate licenses with best data security.
Less appropriate for personal use as there may be issues related to data breach or personal data might get captured by Zoom.
December 15, 2020

Zoom is behind the times

Verified User
Advisor in Customer Service
Wholesale Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It’s well suited for your basic meeting. When more than one person is speaking, it’s very distorted and hard to hear. I wish that worked better as I feel I missed valuable information quite a few times during meetings.
December 04, 2020

A great solution for your virtual meets

Rakshith Ramesh | TrustRadius Reviewer
Rakshith Ramesh
COO (Chief Operating Officer)
WEBers Technology (Education Management, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
August 27, 2020

Not the best product but still the best available on the market.

Max Lewenhaupt | TrustRadius Reviewer
Max Lewenhaupt
Enterprise Support Lead and Senior Corporate Trainer
Discovery Networks International (Broadcast Media, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom works fine for a small company and on 1 to 1 meeting, basic meetings and chats. Zoom is a bit unreliable lately. We get some outages and also the plugin are continuously problematic. Still, it does the job and is a bit better than Skype for Business.
August 26, 2020

Zoom is the way to go

Verified User
Project Manager in Product Management
Computer Software Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Love the option for virtual backgrounds which especially is suited nowadays during the COVID while we all are doing work from home. Its breakout rooms feature enables us to do activities within small groups when we have a large set of audience in the same meeting room. Its feature to share live on Facebook, YouTube, or other apps is also good so other viewers can use those platforms and still be connected to the talks presently going on. Overall the video and audio quality are really nice, and it has decent options for the host to make different settings based on types of meetings.
August 11, 2020

Zoom : A great product that supports you by a company that forgot to invest in customer support

Verified User
Employee in Other
Research Company, 5001-10,000 employees
Score 3 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Zoom is well suited for meetings of small and larger groups of people to discuss in a lecture room/seminar/webinar style. Here it is certainly one of the best solutions on the market. The implementation of breakout rooms is very rudimentary and does not allow users to pick whom they want to discuss with. The chat functionality also has a somewhat rudimentary appeal, and for most use cases, other solutions are more appropriate here. The video recording of meetings is a nice feature but might be problematic due to privacy protection. Webinars add some further functionality, for which, at least in educational settings, the standard Zoom video conferencing solution seems less restrictive and is a better choice. This might, however, depend on the preferences of the user. However, from my own experience and reading about other platforms, one gets the impression that Zoom does not invest sufficiently in their billing and support departments, resulting in long waiting times and often embarrassingly inadequate solutions for paying customers. Despite the very good product, the lack of support is a no-go in a professional setting.
July 14, 2020

Zoom Review

Verified User
Manager in Information Technology
Computer Hardware Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Zoom has been a great addition to our company, not perfect but it's getting better all the time. I think Zoom is good for people that want to use it for long meetings and webinars, people that plan to use it daily. If it's just a few times a month, I think it would be a waste of an investment. If you are an MS Office 365 customer, with Teams, you may not need this. But you definitely need it if you are doing webinars, Teams isn't good for webinars.
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