Switching to Workforce Now most costly business mistake made in 30 years
We have 2 companies and over 200 employees and have been processing
payroll for over a year through ADP's Workforce platform. We had
Overview
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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How ADP Workforce Now Differs From Its Competitors
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Popular Features
- Direct deposit files (984)8.686%
- Pay calculation (996)8.686%
- Update personal information (969)8.585%
- View and generate pay and benefit information (978)8.282%
Reviewer Pros & Cons
Pricing
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Cloud
Enhanced
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Complete
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Cloud
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
ADP Workforce Now Demo | ADP
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is ADP Workforce Now?
ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.
ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.
•All-in-one: A configurable HR platform to manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.
•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.
•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce
•Insights in the flow of work: Supports confident decisions informed by insights from a robust workforce database .
•Integrated and connected ecosystem: Broadens people management capabilities with an HR ecosystem that integrates with leading third-party solutions. Connects with vital partners such as accountants, brokers and financial providers.
PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improves accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow.
HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduces the time spent with paperwork and increases the time managing and transforming employees. Automates and streamlines key needs including new hire onboarding and employee acknowledgment. Reduces employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.
TALENT. Recruitment, performance management, compensation, learning. Attracts top talent and enables users to advertise open positions across 25,000+ Job Sites with JobTarget. Supports a proactive approach to hiring with embedded ZipRecruiter Job Slots that help identify and match active job seekers with best fit jobs. Profile Relevancy is used to analyze which applicants best match a job descriptions. Job requisitions can be defined using industry and geographic Compensation Benchmarks. The performance review process is streamlined to better assess and develop high-performing teams. Aligns performance to corporate goals with the help of cascading and weighted goals and displays team priorities and goal progress within an organized Performance dashboard. Provides flexibility outside of the traditional annual review process with continuous and non-common date reviews. Users can develop a defined pay-for-performance compensation strategy to help retain top talent.
BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Benefit plans can be executed with a smooth open enrollment process, and the data collection required to be compliant with the ACA. Utilizes electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.
TIME & ATTENDANCE. TIme tracking for both employees and managers. Supports the management of labor costs, productivity and simplifies compliance with automated timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.
ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.
MOBILE. Equips employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.
ADP MARKETPLACE. Broadens the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.
ADP Workforce Now Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
ADP Workforce Now Screenshots
ADP Workforce Now Video
ADP Workforce Now - All-in-One HR Platform
ADP Workforce Now Integrations
- Oracle Fusion Cloud HCM
- SAP Concur
- Sage Intacct
- QuickBooks Desktop Enterprise
- 100+ integrations via marketplace.adp.com and APIs
ADP Workforce Now Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | more than 50 countries currently supported |
| Supported Languages | English, Spanish, Canadian French |
Frequently Asked Questions
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
Reviewers rate Pay calculation and Direct deposit files highest, with a score of 8.6.
The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees).
ADP Workforce Now Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(2092)Attribute Ratings
Reviews
(151-175 of 1090)Companies can't remove reviews or game the system. Here's why
December 01, 2021
We'll be sourcing a new HRIS platform....
We use the WFN platform and have added on the Onboarding and Document Cloud features. We will be sending off our employee files soon for digitalization so I can't speak to the Cloud features as of now. If it promises what they say, we should be happy & more effective paper-free.
- Honestly, I can't think of one thing they do well and that it no exaggeration.
- Performance Mgmt product is terrible - not at all user friendly so we outsourced to another vendor.
- Calibration tools would be excellent as we have to manually do this function during our annual performance reviews.
- Silly updates, like new dashboards, are continually rolled out, which are senseless when they have much larger issues to fix with compensation particularly.
November 27, 2021
ADP is Flexible and Good Value
We use ADP for time and attendance, payroll, and human resources applications. All of our benefits are managed through ADP, and we use their retirement services. Having all of this consolidated in one program has given us the ability to streamline many duties. The employee self-services have reduced admin time looking up information that's easily available.
- Easy user interface
- Custom reporting
- Time tracking ability to allocate time
- Customer Service is very good
- General ledger interface is difficult to manage
- General ledger accounts mapping is highly complex
- Would like to be able to block changes from being made during certain times (such as no changes to 401k deductions, bank accounts, and other things that affect payroll while creating/processing a payroll).
November 24, 2021
ADP Workforce Now from a user's perspective
We use ADP Workforce Now to process payroll and HR functions for 2 companies. Workforce Now enables us to onboard a new employee seamlessly, and the employee can choose to elect e-Earning Statements once an invite is sent and an account created. Every step of adding a new employee is easy to follow and self-explanatory. The payroll and reporting ends are efficient, without my payroll person having to spend a lot of time to get payroll and reporting done.
- Employee profiles; pay, personal, and employment are easy to navigate and edit.
- Sample reports are useful! We used the sample reports to apply for PPP loans and forgiveness and for insurance audits every year.
- We can easily upload a file with hourly employees' hours.
- The font size of employees' pay rate on Pay Profile should be smaller. I'm always worried someone walks up to me and I can't minimize the screen fast enough.
- Assigning a time-off policy isn't easy to find.
- Vacation accrual policy is set up behind the scenes, I'd like to see the criteria without calling customer service.
November 24, 2021
Better customer support
It is the timekeeper across the organization. Our payroll processing and human resources software. Reporting used for financial analysis.
- Time keeper.
- Payroll processing.
- Quarterly tax filings.
- ACA reporting.
- Training new staff.
- Understanding organization needs behind requests.
November 17, 2021
Happy with ADP Workforce Now
It is used across the whole company. Payroll, HRIS, Recruiting, Time Keeping
- HRIS
- Updates regularly
- Good Support
- Performance Review is a little hard to get started
- Supporting documents be able to be deleted
November 05, 2021
ADP Review
We use ADP Workforce Now for payroll and new hires. We are also transitioning to time and attendance which will help the company save time and cut back on time theft.
- New Hire
- Benefits
- Payroll
- ADP could be more personal with their clients
November 05, 2021
Modern and Sleek: Payroll software doesn't need to be complicated
ADP is mainly used by our Payroll department to track and distribute employee payment, while also being used by all employees as a resource to view paystubs, sign up for benefits during open enrollment, use and keep track of vacation days, and other functions of that sort. It allows our Payroll team to ensure that all employees receive what they earn, at the correct time.
- Clear, modern, and user friendly UI
- Allows employees to sign up for benefits and use vacation days very easily
- Allows for Clocking in and out easily
- Loading times can be long
- Can't search for employees by ID number in basic search
- Some menu items seem redundant
November 04, 2021
ADP: flexible and reliable
Timecards and benefits for HR. GL mapping to create entries for Finance.<br>Reports as requested by department managers, HR and Finance. Tracks Time off for users.
- Timecards - punches and department allocations
- General Ledger interface to create Finance entries
- Time off - tracking of balance available & future accrued
- Availability to see "Classic" look indefinitely after changes to screens
- Time off requests - changes to screens causing difficulty for users to navigate; need consistency not just change, change, change
November 04, 2021
Itza
It's been so helpful since we change to ADP Across the whole organization. We have been using it for around 4 months and I really like that now we only need to use just one program for everything related with HR, still we are learning but we have a good support with ADP all the way long.
- Payroll
- Schedule
- Time and Attendance
- Benefits
- Time Clock
- Time off request
November 02, 2021
ADP -Outstanding
Currently, we use ADP WFN for payroll processing. Yes, it is being used across the whole entire organization. We are currently implementing applicant tracking systems and even though I've used it in the past it's an excellent choice. We are also implementing the recruiting part of ADP Workforce Now. This will also help streamline processes and take away the manual process of paper applications.
- Processing with ease
- Reports are generated easily
- Mobile App
- Glitches
- Response
- Training
November 02, 2021
Good- but still a few issues
ADP is our payroll software. We use it for every aspect of payroll. ADP keeps track of all of our employee's pay, also we utilize the tax service.
- Paying employees on time
- Figuring taxes and deductions
- Easy to access information on employee's pay.
- Customer service - overworked employees
- Too many upgrades and changes - too many are for aesthetic views
- Not giving us the option to not change the appearance of pages.
November 01, 2021
ADP WFN is the way to go - Make the Change today!
We currently use ADP Workforce Now across our entire organization. We are able to complete performance reviews, training classes, and so much more through this platform! We upgraded from ADP Run and the transition was smooth and easy -- the implementation team does a great job and make sure you know how to use the features.
- Payroll
- Time & Attendance
- Homepage
- Performance Review/Corrective Action housed in same area
- More control for Employers over control of how functions work
October 31, 2021
Overall Good
ADP WFN is used for the whole organization. Allowing us to do payroll and everything that goes with that, keeping track of hours, and perform reports.
- Tracks Time and Attendance
- Provides many different types of reports
- keeps track of any changes made with any employee
- If a hire date needs to be updated, the benefits in the pay profile will not be taken out.
October 31, 2021
If only we weren't nickel and dimed for everything from ADP - make it an all inclusive product like other vendors so.
Payroll used by Finance department, Time & Attendance by most of organization. Billing practices (by person) make it unpractical to add features or the HR module. Becoming more problematic not having HR and PR using the same software but ADP way to costly to add when other vendors include at a much lower price.
- Reporting features
- Dashboard
- Ease of use and user intuitiveness
- Ability to turn on and off FICA exemption with same file #, other vendors can do it why not ADP?????, big problem with colleges!
- Run report with W2 data in excel form at for analysis
- time and attendance modifications can be difficult
October 29, 2021
ADP candid review
ADP Workforce Now (WFN) is the exclusive software used to track time, labor costs, costs by department and payroll/tax functions. WFN is our recordkeeper, payroll producer and tax advisor on all things payroll.
- Calculate and record payroll
- Timekeeping
- Cost analysis by project name or organizational code
- Tax recording is complicated and prone to errors.
- Customer service is provided by random individual instead of a dedicated representative
- Onboarding of new companies takes MONTHS!!!!
October 18, 2021
Data, Analytics, and All in One HR functions
We use Workforce Now for our payroll, HR, and recruiting needs. It is how we implement performance reviews from managers to employees, manage time off, and how employees elect benefits. While Human Resources primarily uses ADP daily, our managers and employees use ADP for their pay and tax information, benefits and deduction information, organizational hierarchy, and our performance review cycle. ADP keeps all of our HR functions under one program, making it easy to implement our functions while also allowing space for employees to use self-service and find the information we have in ADP about benefits, pay, and policies.
- Payroll Services are super easy to use and allows us to double check with previews.
- Self-Service for employees benefit changes and open enrollment.
- Data tracking, analytics, and reporting on all HR aspects and employee data along with the ability to make custom parameters and reports that suit our needs.
- Imports for mass changes that allow me to use spreadsheets to implement mass changes quickly instead of updating each employee profile.
- The homepage allows us a space to put important employee information like newsletters, major policy updates, and employee recognition. We also can imbed links to external resources like our benefit providers logins for employees who need to make claims etc.
- View as a user needs to be improved so I can view all aspects of ADP as another user. Sometimes I cannot guide employees or managers through processes because their ADP setup, by nature of not allowed access and permissions, looks vastly different than mine. Also as I am not a "Manager" I have no idea what that potion of ADP looks like for guiding managers to implement goals or manage their team's PTO requests.
- I wish the message center was searchable. Sometimes I need to find a specific message or notification and I have to filter and scroll to try and find it. I wish I could either search or flag/pin specific notifications I know I will need to refer back to later.
- For recruiting, I wish the flow of the page was easier to work with. I spend a lot of time going back and forth between the requisitions and applications pages. I wish the applications page was always just a slide out of the requisition page-or that I could see more details of the requisition on the applications page.
- ADP Workforce Now Performance Review Center is always lagging and doesn't load correctly.
October 07, 2021
ADP Workforce Now is the Gold Standard (with a few caveats)
It is used as our HRIS, payroll system, and for benefits enrollment, so across the entire organization.
- Benefits enrollment
- Payroll
- HRIS
- Reporting feature is not user friendly.
- Customer Service, wait times can be very long and a lot of times, I feel I understand more than the rep I'm speaking with.
October 07, 2021
Needs better setup features.
We use ADP for our payroll on a biweekly basis. Payroll is processed by our Finance Manager. I use ADP for hire, termination, and changes.
- Keeps track of times worked
- Keeps track of PTO
- Customer Service
- Implemention setup
October 06, 2021
ADP Workforce Now makes life easier
It is used for Human Resources, Benefits, and Payroll.
- Customer service
- Benefits administration
- Employee maintenance
- Service connect is not very user friendly.
- On 2 occasions, customer service calls were disconnected and were not contacted back by the person helping me. Had to start over with someone else and redo what we had already done. Very frustrating.
- Really long wait time on phone calls 45 + minutes regularly.
October 06, 2021
I love WFN and would never switch!
We use WFN to pay people by loading external time data sheets per company. We connected WFN with Concur recently. We implemented the Full-Service Wage Garnishments in 2020. We manage and download the GLI files for import into our ERP system. We also utilize tax services. The only downside is that we need an experienced ADP account manager assigned to us to help with various matters due to our tenure, company size, and expected growth by end of 2022 to over 1,000 employees. Overall, I am extremely satisfied with WFN.
- Continuous self-improvements!
- Integration with other systems.
- Allows employers to manage GLI mapping, etc. on their own with ease.
- Reporting has improved tremendously over the last year.
- Integration with Merrill Lynch is lacking ease and is very expensive.
- Need clarifications on how to use some of the employment profile fields, personalized training will go a long way!
- Need to have a way to do a file import for net to gross pay instead of manual entry per employee. It becomes cumbersome with 200+ people to pay in one payroll.
October 06, 2021
The pro summits are great but their support could use some work
Used for payroll processing for 3 company codes, onboarding new hires, terminations, reporting, employee self-service for benefit enrollments and life event changes, office staff timecards, and timeclocks for warehouse staff. Performance reviews and some training.
- Payroll processing and tax setup.
- Reporting structure to customize employer needs.
- Registration for employee self service.
- Connection files for benefit offerings.
- Onboarding: Employers need the ability to (customize)required fields for employee data in the onboarding template. Too much time is wasted gathering data from employees after they are hired.
- Home page customization-give employers the ability to customize the banners and colors to create the home page for their company.
- More extensive training is needed for implementation and support specialists BEFORE rolling out new modules to customers. We rely on knowledgeable staff to resolve issues as they arise.
October 06, 2021
ADP works for me
ADP is currently being used across our entire organization. It is our system of record. It allows us to electronically gather information from our employees so that we can spend more time with them when they really need us.
- Keeps up with technology.
- Stays on top of legislative changes.
- Listens to customer feedback.
- I continue to hear from other employer's who are frustrated at not having a dedicated rep to call with questions.
- You can't code an ex-spouse in ADP, seems silly in this day and age.
October 06, 2021
ADP has got me!
At my workplace, we use ADP for everything. It is perfect for HR Professionals. HR systems, onboarding through ADP, and payroll. Able to make custom reports as well. Also used to clock in, out, and request time off.
- Customer service
- Having helpful materials for HR Professionals.
- Very clean and continually advancing.
- G/L interface
- Reporting
- Online onboarding setup
ADP Workforce Now is our current HRIS/Payroll as well as ATS system in place. Human Resources and Finance are the two primary departments that utilize ADP. ADP helps us with everything involving our employees from payroll, employment life cycle, benefits administration, mobile us, and reporting, having an all-in-one system with one log in keeps it simple. ADP helps to keep everyone on the same page and can speak in the system terms without confusion.
- Reporting
- Payroll
- Employee digital file
- E-Verify filing
- Open enrollment plan building.
- Security management for new users.
October 06, 2021
ADP Workforce Now built a platform with the employer in mind
We use ADP WFN as our payroll provider and also as our HRIS system. We are currently exploring the marketplace to find an onboarding product that works with WFN.
- Payroll
- HR
- Timekeeping
- Reporting
- Custom reporting