Last resort letdown...
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
Starting at $29.95 per month
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Recent Reviews
How BigCommerce Differs From Its Competitors
Awards
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Popular Features
- Product catalog & listings (413)7.878%
- Visual customization (403)7.474%
- Mobile storefront (401)7.373%
- Product management (410)6.868%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
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- Downloadables
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What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 7.8.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(662)Attribute Ratings
Reviews
(251-275 of 436)Companies can't remove reviews or game the system. Here's why
August 24, 2019
BigCommerce is Home to Me
I own a small stationery company and am a one-woman show, so I need ease, trust, and affordability to keep going.
I use BigCommerce as my retail site, and prior to business model changes, I used it as my wholesale site as well. It provides the ability to have two separate pricing and tax structures, show some products to one user and not to another. If I was still wholesaling on my site, BigCommerce would still be my go-to.
I use BigCommerce as my retail site, and prior to business model changes, I used it as my wholesale site as well. It provides the ability to have two separate pricing and tax structures, show some products to one user and not to another. If I was still wholesaling on my site, BigCommerce would still be my go-to.
- Inclusive pricing: basic and advanced apps are part of your plan rather than as add-ons.
- Ease of use. I can do technological tasks for the most part, but I don’t have time or energy, so BigCommerce’s user-friendliness is crucial to my business.
- Customer service! Customer service! Customer service! I have a few questions every so often (or user error) and I know I can get on chat and quickly have someone on the case. They’re friendly, empathetic, determined, thorough, and have never let me down!
- Their pricing is great, and especially since they include so many add-ons in their cost. The base cost is comparable to others, but the others require add-ons for additional costs.
- Did I mention customer service?? Yep! And I will do it again. If you asked me which companies give great customer service, I would answer BigCommerce and the big boy, Apple. BigCommerce is that good!
- Integrate with even more platforms. BigCommerce works with tons of companies, but there can always be more.
August 20, 2019
Great platform for E-commerce
BigCommerce host our e-commerce site. It is used across the entire organization. BigCommerce manages our orders, customer, products, marketing, analytics and emails in our day to day operations. BigCommerce can handle huge number products.
- BigCommerce community and customer support is great. Always there to help you with any issues.
- Easy setup and easy to use dashboard.
- Stencil based theme gives us a great boost in speed.
- Product import is a great plus.
- Blog page without the search and without any categories makes it hard to search for particular blog.
- Limitations to access the one page checkout.
- BigCommerce has to include some of the apps as standard feature.
August 19, 2019
BigCommerce is great for online wholesale!
BigCommerce is used to host our online Wholesale eCommerce store. We have an offline department, but we still enter all ordered into BigCommerce as custom orders. This helps us with keeping up to date sales info on all of our customers, online and offline. Additionally, we use BigCommerce to manage our inventory across both online and offline departments.
- Customer Service is fantastic. Their live chat function has helped in times of need!
- BigCommerce allows for easy integration with other software such as MailChimp, Shipworks and more!
- BigCommerce allows you to add notes to specific orders which is quite helpful when something is out of stock or refunded.
- I'd love for BigCommerce to allow for importing of orders via a CSV.
- I do wish BigCommerce could have more flexibility in the Bulk Edit function. Being able to adjust Minimums and options would be great.
- I feel the analytics portion of the Enterprise plan is a bit lacking. It seems that sometimes it's difficult to gain real product sales stats.
August 17, 2019
Excellent Customer Service & Top of the line tech
BigCommerce is used across the whole organization. It is the driving force behind our online store sales.
- Excellent customer service on phone and email
- Easy to use interface
- Fair pricing
- Top of the line integrations
- I’d like to see them add more direct email marketing features instead of going through a pricey third-party.
August 15, 2019
Great Shopping Cart! Needs more interactivity features.
Big Commerce is used for the entire organization for sales and website content, including education and customer support.
- Shopping Cart works across other platforms so our website looks a lot better than other companies.
- It allows us to easily add content and educational pages which complement and help promote sales of our products.
- Easy to upload bulk data with Microsoft Excel.
- Products with multiple sizes and pictures are harder to import with Excel.
- An Affiliate option should come with the BigCommerce platform. By being part of your platform, it will work better. It also allows us to interact with our customers more.
- We should have a "Find a Distributor" built into the platform because many of our customers are looking for local distributors. This option should also have the ability to be modified to say Find a Physician, Find a Health Coach, or etc. Many e-commerce sites have distributor/partners in other states. This option allows us to be more interactive with our clients - it shows we care enough to help them find a local "expert", who is familiar with our products.
- It should have built-in interactive questionnaire functionality, so it can ask customers a number of questions, and then give them an answer (using basic IF - THEN logic). For example, it would ask a number of questions, and then the LOGIC could suggest which product would be best - based on their answers. It should have the capacity to use as few as two questions, as well as unlimited, and even sequential questions. Again - we need BigCommerce to help us be more interactive with our clients.
- We realize that the site is SSL secure. However, as more physicians get involved in e-commerce, we want platforms that are also HIPPA compliant so that if a patient wants to ask us a question, or download a copy of a lab test for us to review, we are using a HIPPA compliant platform.
August 15, 2019
Good Option for Price vs. Features
BigCommerce is used as our retail store's website. Listing products was easy and simple to use. Navigation of the backend was quite easy and intuitive as well.
- Easy navigation of the backend.
- No coding experience necessary.
- Very customizable.
- We hit various limits on product options. These were not plan limits, but were limits that BigCommerce could not adjust for us.
- Customer support was a little bit on the slow side - nothing major though.
August 15, 2019
Over 10,000 products? BigCommerce can handle them with ease.
BigCommerce hosts my e-commerce website. It is used primarily by the sales department. BigCommerce allows me to host a customized e-commerce website with thousands of auto parts for a reasonable price. I chose it because they offered easy importing and exporting of products via a CSV file.
- Handles large numbers of products very well. I have over 10,000 individual SKUs in my store.
- They charge by sales volume. I have a large catalog but low sales volume so this works well for me.
- Integrate a Google Shopping feed tool. I use Sales and Orders to feed my products to Google now but it is not very good and does not include all BigCommerce fields.
- Add search by SKU number exact match in the product area.
- Add ability to customize search behavior in the website header search tool, such as exact matches, AND, OR, etc.
August 13, 2019
It was a great start
We enjoyed working within the BigCommerce platform for about five years. We liked how easy it was to update and change products, pricing, and photos. The interface is great for beginners and small stores with a small footprint. We struggled with the platform when our business grew and found it did not have all the features we were looking for, for the bakery.
- Easy to use
- Easy to update
- Easy to change
- It updates at odd times, which isn't good for business
- Has a tendency to lock up so it's hard to log in and see sales
- Customer service was sometimes hard to reach/understand
August 13, 2019
Great E-Commerce Option
We use BigCommerce (BC) as our e-commerce site. We sell our product through it. Our website and most of our marketing strategies are connected in BigCommerce. We access our email marketing strategy, track our sales, and use the shipping method through BC. It solves our business problem of keeping everything in one place.
- I like the home screen. It shows my products that are in low numbers, it shows any messages I have, and it gives great insight to our website traffic and sales.
- I like the easy to use side bar. It’s so easy to find what I am looking for.
- I love the customer support. I have called and used the online chat for when I have questions. The people have always been super helpful.
- I wish the social media could connect more.
August 13, 2019
Overall a positive experience
We use BigCommerce for the store portion of our non-profit. We sell all our merchandise to supporters through our site to earn money for the non-profit.
- Highly available support and quick feedback
- Excellent store layouts and platforms
- Good tutorials available for continued learning
- Would like to be able to set individual shipping preferences for each product (without having to update the system as a whole)
- Would like more options to include or exclude items during a sale (maybe by item vs category)
August 13, 2019
Looking to increase your sales?
We use this to generate sales on our website. The templates are easy to use and the support team is extremely helpful. The built in features help us reach a customer base we never thought we could. It allows for the right amount of customization to use.
- Support
- Templates
- Ease of Use
- Plan listings. We recently were bumped up into a plan that doesn't do anything for us. Only because we generated too many sales. We would like to go back to our old plan however it does not allow us to.
- Third Party Website "skins" are difficult to deal with. BigCommerce needs to make a better effort to communicate needs to them.
August 12, 2019
An honest review from a current customer
It is being used as our host and e-commerce software provider for our website. It is used across the whole organization and it addresses not having to worry about managing our e-commerce website software, server and also security. It has all the features we need from an e-commerce service provider.
- Easy to use
- Full featured
- Always innovating and staying up to date with the latest trends
- They need a mobile app for iOS and Android where a user can manage their website. I know that this is currently in process though.
August 12, 2019
Big Commerce is the Best E-Commerce Platform for In-House Business Website Management!
BigCommerce hosts the company's main e-commerce website. It is used across the whole organization. It is the main sales platform.
- BigCommerce is easy to set up and use.
- BigCommerce has excellent customer support.
- BigCommerce integrates well with many apps.
- BigCommerce offers many payment options.
- BigCommerce integrates well with other sales channels.
- I have issues with the blog commenting and page commenting that have never been resolved. I'd like to see that done better. That's my biggest complaint.
- Analytics are a little creaky. It's a little hard to access and interpret some statistics, and I don't find the admin interface to it particularly easy to view/use.
- Having my business email hosted at Big Commerce would be a really nice addition.
- Being able to do all my accounting through BC would be great too, so I wouldn't have to pay for additional software to handle my business.
August 09, 2019
Love my BigCommerce!
We use BigCommerce across the entire organization. It's a great way for all of our users to keep on task with live updates. It's crucial to our business, as we process at least 70% of our sales via the internet, and all of those are run through the big commerce platform. Being able to update/modify orders "live" also keeps our customers up to date on the status of their order, which cuts down on unnecessary communication with us.
- Very intuitive dashboard
- I love the easy access to support, they've always been extremely helpful.
- Quick loading times, and easy to make changes (even for an html newbie).
- A list of preferred programmers would be great for us to access to get updates done—kind of like Fiverr. We're a small business and are handling all updates ourselves (which is really out of our wheelhouse as biologists).
- We're very happy with bigcommerce!
- Can't think of much else we would change!
August 09, 2019
Small Store, but BigCommerce is big for us
BigCommerce is our online sales platform for both retail and wholesale customers. It gives us a place to sell our goods that can be accessed at any time of day by anyone with a computer or phone.
- Flexibility: It seems like the options with BigCommerce are almost limitless.
- Affordability: I like the fixed costs and what we get for the money.
- Reliability: My store hasn't gone down yet.
- Clunky: There are things I can't do. I have multiple classes of customers, but they all see the same shipping options.
- Clunky: I cannot apply discounts to groupings of different product options.
- Clunky: There are multiple places and ways to modify the site template, and many options are buried several submenus deep.
My partner and I run a home business selling bondage rope via BC, eBay & Amazon. It provides me with a user-friendly way to create and manage my e-commerce presence by myself with minimal effort. All channels are integrated via Linnworks which provides a single interface for order processing, stock, and postage.
- Great support
- Reliable
- Easy to use
- The promised ability for UK users to create/manage listings on Amazon and eBay. This has yet to arrive but we still pay the same as US customers which I believe has this.
- Ability to set exceptions to free postage with shipping by location on a specific item e.g. set free courier for UK but have different courier rates for non-UK.
- Integration with Royal Mail OBA for postage.
August 09, 2019
It works for where we are currently.
We currently use BigCommerce as an informational website and a private e-commerce platform for select customers. We had it built by a marketing firm a few years ago, and we currently maintain the site content and pages, as well as the functionality of the e-commerce site. We do not have a lot of interaction with the site other than the few people who deal with the clients and their private e-commerce site. Although it is small, it does address the fact that we are able to offer a small portion of our customers the feature to order online and receive a quick response.
- Ease of use for page modification without much HTML experience needed
- Relatively quick navigation
- Good template selection
- A bit constrained on modification within a template
- Was difficult to set up different client e-commerce pages
- Be able to add a product multiple times for different customers without changing the model number would be nice.
August 09, 2019
Key to Our Growth Strategy!
BigCommerce is being used as the platform for our website. The website is used as a product library for marketing, customer support, application engineering, engineering, and quality assurance. From some members of our manufacturing and purchasing team: it is also a quick guide to our product offering, allowing easy access to datasheets.
- BigCommerce is quite customizable, especially with a third-party developer.
- BigCommerce is powerful as a database.
- BigCommerce is convenient to use with bulk-edits.
- BigCommerce does require users to be more sophisticated with computers.
- BigCommerce does not have a "drag-and-drop" design feature for the front-end.
- BigCommerce can be intimidating if you have lots of products.
When we outgrew our last eCommerce product, we hesitated about implementing BigCommerce. Did we really want to learn a new product? Did we want the extra expense? After the two week trial period, we can' believe that we didn't start with BigCommerce out of the gate.
With only two of us who really create and manage products within BigCommerce, it allows our little company to appear as big and as professional as any of my competitors. Honestly? I think our site looks and operates easier because of BigCommerce. We use BC in every aspect: site development, SEO, customer orders, and fulfillment.
While I started using BigCommerce for my own company, I quickly chose BC as my choice when clients asked me to build eCommerce sites for them. The ability to include video and customer reviews made "selling" the product to clients incredibly easy.
With only two of us who really create and manage products within BigCommerce, it allows our little company to appear as big and as professional as any of my competitors. Honestly? I think our site looks and operates easier because of BigCommerce. We use BC in every aspect: site development, SEO, customer orders, and fulfillment.
While I started using BigCommerce for my own company, I quickly chose BC as my choice when clients asked me to build eCommerce sites for them. The ability to include video and customer reviews made "selling" the product to clients incredibly easy.
- The new version of BigCommerce presents a single page product solution - from naming the product to photos to the description: the workflow is easy enough where most employees should be able to understand how to use the product with little training.
- Following customer's orders is a breeze. We used to use a Kanban-style system to keep track of the customer's orders as we custom-built each product. Big Commerce allows us to communicate not only within our team but also with the customer, to keep everyone in the loop about the status of the order.
- The websites generated by the templates are bright and clean and keep wannabe designers from oversaturating a page with too much clutter.
- The new version makes adding variations (color, sizes) very simple. It is a chore in the early system. I can't wait for the old sites to be able to port over.
- The templates offered are limited. I understand the need to keep sites simple, but each site seems like a clone of the previous. Contract out a few designers to shake things up a bit.
- I wish I could generate purchase orders from BC. I would love to review the items I'm low on based on the vendor and then select which items I wish to reorder.
August 09, 2019
Growing BIG with BigCommerce
BigCommerce is being used as our online selling tool across our organization. It syncs to our Amber POS system, making inventory control easy. We have been a brick & mortar store for years and just launched our site with BigCommerce a week ago, finally making our products visible to the online audience.
- Connectivity! BigCommerce has a variety of partner apps that work together seamlessly. They really do a great job with integration.
- Simplicity! I am new to building a website and could not be happier with the amount of instruction given on how to complete all sorts of tasks. I love the WYSIWYG editors, constantly ensuring that my listing and emails appear exactly as I expect them to.
- Info! BigCommerce does a remarkable job at providing endless sources of support. There are documents and step by step instructions for virtually any feature available!
- Live Chat! BigCommerce offers a 24/7 live chat feature where support reps can help you to diagnose and fix any number of technical issues that may happen. They are knowledgeable, patient, and friendly!
- Transparency. BigCommerce has great connectivity and integrations, but connectivity with my Amber POS leaves me with many hiccups. I think BigCommerce should look into their 3rd party integrations and make sure to let customers know which features don't sync. I have two stores, but the connectivity between Amber and BigCommerce pools my two store's inventory into one inventory number causing some confusion as to which store to pull the item from, etc. I realize this has more to do with Amber POS than BigCommerce, but if I knew to connectivity was so limited, I might have looked for a different program.
- Training/Idea Sharing. BigCommerce reps on live chat are mostly very helpful. I have had an instance where a rep had no solution for my problem and recommended I get IT help, only for me to talk to another rep and get a fix for my issue within 5 minutes. Maybe some sort of database where reps can type in a brief description of the problem encountered and the fix found, that way if another rep encounters that issue, he/she will have some known fixes to try.
August 07, 2019
Good product at a reasonable price
We use Big Commerce across our entire organization as a part of our online sales. It allows our customers to process orders, check the status of their shipment, and e-mail any questions that they might have.
- Unlimited number of part numbers and photos for inventory items
- Direct processing of credit cards
- Discreet customer information
- Security compliance included
- Inventory item entry is cumbersome and time consuming
- Integrated full website would be helpful ie like GoDaddy provides
August 07, 2019
Excellent Choice for Non-profits
Our organization uses BigCommerce to promote products and services used within our organization, as well as provide easy donation accessibility across our entire organization. Because our non-profit organization has chapters in various states, with products being drop-shipped to each location, it provides an easy way for us to track inventory and sales.
- Extremely easy to custom the templates with lots of options.
- Provides tremendous amount of "how to" help in the knowledge base, guides, and community.
- Customer service is very responsive, knowledgeable and helpful. Solves the problem the first time, every time.
- Company responds to needs and wants of its users. They provide a place to request needs/wants with the ability for other users to read and respond. Company responds to those issues which of most concern.
- Monthly updates with improvements to the platform.
- No mobile app.
- Ease of use, need to be somewhat tech-savvy.
- Editing interface can be difficult to navigate but that is due to the wide range of options available.
August 03, 2019
BigCommerce review from a small retail company
BigCommerce provides us with a B2C website for end-users to browse and purchase from. This also gives customers the chance to browse what is available in-store before committing to visiting us, and is an important feature. We have some local competitors which do not have this, and it is often assumed that they do not sell motorcycle clothing when they do.
- Ease of use.
- Reliability, as the website has never been down.
- Cost.
- For some features you need to be on higher plans, which are expensive for a small company.
- Coupon/discount codes are missing some simple features.
August 01, 2019
BigCommerce provides big value for small business
We started using BigCommerce in 2 niches within our company. We find it very simple to use and simple to train new staff on. Most importantly, our customers really like the look and feel. To make template updates is fairly simple too so we can keep our sites feeling fresh whenever a repeat customer comes back. Updating products and categories is quite simple and adding in variations is really simple. BigCommerce University is a fantastic resource for reminding yourself of how to do things that you don't do every day. The BigCommerce Community is a great tool also to get advice and tips. Our stores integrate with eBay too, so this saves us heaps of manual work in listing products there also.
Big Commerce is a really important tool for our busi ness
Big Commerce is a really important tool for our busi ness
- The Big Commerce Help Desk is fantastic. It doesn't matter what time I call from Australia, the team is always helpful and courteous. And they really try to help me as best as possible.
- Integration with eBay saves me heaps of time in having to relist products.
- I love the simplicity of adding products - within a few clicks I have added a new line and its live.
- The abandoned cart feature is well worth subscribing to - it's amazing how often I get a notification saying and abandoned cart has been converted.
- Integration with Amazon - we are expanding onto Amazon AU and integration would make this a lot easier.
August 01, 2019
BigCommerce Review
We use BigCommerce as our online store for handmade jewelry.
- Able to control the store in every way.
- Use for inventory.
- Stencils are good.
- Glitches in tracking inventory with multiple option sets example colored stones and sizes.