ChurnZero is AWESOME!
I love using ChurnZero because it really tracks the clients progress and helps with being able to save clients! It shows you a breakdown …
Overview
What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success…
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Automated workflow (215)8.181%
- Product usage (215)8.080%
- Customer health scoring (220)8.080%
- Dashboards (217)7.171%
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.…
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What is Gainsight CS?
Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses…
What is Freshsuccess?
Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…
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- Integrations
- Competitors
- Tech Details
- Downloadables
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What is ChurnZero?
ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences.
ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates with the user's CRM and tech stack.
ChurnZero Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
ChurnZero Screenshots
ChurnZero Videos
ChurnZero helps subscription businesses fight churn. The platform is designed to help Customer Success teams intimately understand their customers.
How ChurnZero is helping Untappd improve its onboarding and customer engagement while helping increase customer retention.
How ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.
The Churn Monsters introduces a “churn monster” (a common #customerchurn risk) that hides in customer accounts and scares #SaaS businesses. This video shows how #CustomerSuccess teams use ChurnZero to slay these destructive monsters and grow customer retention.
This episode d...
Show More In Customer Success, creating and ideating on new content, strategies and engagements is key to building relationships and driving results. But it's a time-consuming task—which is why ChurnZero has launched Customer Success AI™. Now, ChurnZero can be asked for content or ideas...
Show More ChurnZero Integrations
- Salesforce Sales Cloud
- HubSpot Marketing Hub
- NetSuite ERP
- Zendesk Suite
- Slack
- Microsoft Teams
- Spiro.ai
- Zoho CRM
- Chargebee
- Microsoft Dynamics 365
- Teamwork.com
- Help Scout
- Jira Software
- Teamwork Desk module
- HubSpot Service Hub
- Zoho Desk
- Freshdesk
- Jira Service Management
- Pendo.io
- Intercom
- Mixpanel
- Stripe Payments
- Recurly
- SaaSOptics now part of Maxio
- Maxio
- Wrike
- Asana
- Skilljar Customer Education LMS
- Higher Logic Thrive
- ChartMogul
- GoTo Webinar
- Snowflake
- Higher Logic Vanilla
ChurnZero Competitors
ChurnZero Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChurnZero Downloadables
Frequently Asked Questions
Reviewers rate Role-based user permissions highest, with a score of 8.8.
The most common users of ChurnZero are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(306)Attribute Ratings
Reviews
(26-50 of 141)Companies can't remove reviews or game the system. Here's why
May 02, 2023
Great product for bringing more value to your customers through better management at a fair price
We selected ChurnZero based on price and having the functionality we needed for right now. Gainsight had more features, but at a much higher cost and these features weren't necessarily items we needed to get ourselves up and running now.
I haven't used any other products like ChurnZero
April 06, 2023
ChurnZero makes your day to day a breeze!
I much prefer the ease of ChurnZero compared to Salesforce. Within my company, there are many action items that I can do within either platform, and I choose ChurnZero every time. There are items I wish I could do in ChurnZero that I cannot, however, that is due to what ChurnZero is for, and is no fault of theirs!
March 27, 2023
Intuitive and Informative!
Score 9 out of 10
Vetted Review
Verified User
I haven't used anything in the same line of products.
March 06, 2023
Great Product
I have not evaluated other similar products.
February 15, 2023
CSM Review
February 14, 2023
Churn Zero is the best assistant
CZ has everything in just one tool, it is better organized and has a lot more of automatizations to configure. But for sure, the breaking point for us to change was the customer care, CZ has a very well-prepared staff to be with you all the steps on the way and we really appreciate that.
February 08, 2023
ChurnZero - the best CRM tool out there
I prefer ChurnZero as it has a simpler design, it is more user friendly and the graphics are clearer
January 04, 2023
Data-driven churn fighting!
Score 10 out of 10
Vetted Review
Verified User
We prefer the UI and features of ChurnZero.
December 22, 2022
I would not invest in ChurnZero again. Marketing is good, onboarding and support are 1 out of 10.
Score 1 out of 10
Vetted Review
Verified User
I am so disappointed in CZ. We use dozens of other plaforms. Elevi.io, Salesforce, Fresh Desk, AWS, etc. CZ is by far the toughest and least supportive software. By the way, we are a Saas company and get software - so if it is difficult for us to get answers I feel badly for other companies.
December 13, 2022
ChurnZero - Happy client making clients happy!
ChurnZero does get and is an amazing one-stop hub for both checking in on clients, having outreach to them, and having reminders sent around internally to avoid anything slipping through the cracks!
December 13, 2022
Great Product!
I don't know a lot of other companies that do this sort of Churn Scoring - I'm sure they are out there. Prior to CZ we used Monday to track some metrics and usage, but Monday is much better suited to project management and not customer management (we still use Monday daily).
December 05, 2022
#1 Software for Reducing Churn!
ChurnZero really dives deep into our client's statistics versus simply storing client data and information. It has also allowed our various departments to collaborate on the client's journey based on the implementation stage they are in. The ability to monitor client usage has really been key for us to help maintain the client relationship and know where we need to improve. Along with storing key pieces of client data for easier access.
November 17, 2022
ChurnZero is the tool every SaaS CSM needs.
I haven't evaluated other platforms.
November 08, 2022
Overall happy with the product
Security parameters are good with churnzero security certifications are available with ChurnZero. Ease of use is a USP of ChurnZero datapoints are very much easy to add data point customization is available. We are using it along with a lot of other systems via integration. Overall we chosen it since it was a good fit.
October 28, 2022
Review of ChurnZero as a professional in a supporting role outside of a customer success team.
Prior to making the decision to purchase ChurnZero we conducted an exhaustive benchmark and it came up very high in our parameters including flexibility, integrations, ease of deployment and price. Churnzero provides high touch points of contact customer support so you can get the best out of the tool in the shortest amount of time. This is something you realize after the purchase and it validates you made the right choice.
September 29, 2022
ChurnZero is a must if you are in validation for CSM
For our CSM teams it is the better product. Also, in ChurnZero I can create things to our needs
September 21, 2022
CZ is great!
CZ is the best I've used this far!
September 12, 2022
Churn won't be a problem with ChurnZero
We were using HubSpot which has been helpful but is not a customer success platform. ChurnZero takes the data from HubSpot and helps us analyze all parts.
September 08, 2022
Great platform for driving customer engagement!
August 09, 2022
ChrunZero is great for CSM's!
August 09, 2022
ChurnZero is the CS lifecycle product you are looking for.
ChurnZero was a solution that better fit our needs. The pricing was better for our budget, and the product wasn't split up into pieces like some other products were. As a B2B software company, the ability to have ChurnZero sit in our app for success centers, walkthroughs, and training was huge. Other companies offered those as well, but ChurnZero's seems like not only the easiest dev process but the best use case for our customers.
July 06, 2022
ChurnZero is a must have tool for Customer Service
Salesforce is great for storing your data in one centralized place. It doesn't track usage though, and that's why I like ChurnZero. ChurnZero gives you insight into the customer's journey. Salesforce is more of a customer relationship management database. The good news is you can integrate the two together for a seamless workflow.
July 02, 2022
A Great CRM for Success
Score 10 out of 10
Vetted Review
Verified User
We chose ChurnZero due to a few factors. The first was cost, ChurnZero offered a package that fit our lower budget while Gainsight did not have any wiggle room with a more expensive product. Next, the implementation period for ChurnZero was much faster than that of Gainsight. Last, ChurnZero offered similar product matches however adoption was much faster.
During the sales cycle, ChurnZero seemed to better fit our use-case of "early stages" start-up, and they provided better pricing options. But it was more than just pricing. We felt that the ChurnZero team "talked the talk and walked the walk" when it comes to Customer Success. The expertise of their own Customer Success team allowed us to trust them with the growth and maturity of our CS team.