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CloudTalk

CloudTalk

Overview

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…

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Learn from top reviewers

CloudTalk - great experience

Rating: 10 out of 10
February 17, 2023
Vetted ReviewVerified User
We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support ca...
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Zuzana Hasko
C-Level Executive - Marketing
Head of Marketing
Trustmatic
CloudTalk2 years of experience

Intuitive and easy to set up

Rating: 10 out of 10
February 13, 2023
Vetted ReviewVerified User
It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands out with its fantastic visual design, d...
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Verified user
Representative
CloudTalk1 year of experience

Intuitive dashboard and high ROI

Rating: 10 out of 10
December 22, 2022
Vetted ReviewVerified User
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an ...
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Verified user
Executive
CloudTalk1 year of experience

Great help for everyday work, definitely worth the money

Rating: 10 out of 10
December 21, 2022
Vetted ReviewVerified User
We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functi...
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Verified user
Executive
CloudTalk1 year of experience

Excellent Tool for Customer Service Optimization

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you sh...
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Verified user
Employee
CloudTalk1 year of experience

Perfect Solution for Inbound & Outbound Sales

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enable...
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Matej Kukucka
Executive - Other
Founder
Marketing Player
CloudTalk2 years of experience

A Great Tool with a Great Future

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is read...
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Martin Kováč
Project Manager - Marketing
Marketing Specialist
Luigi's Box, s.r.o.
CloudTalk1 year of experience

Looking for a simplistic, effective and fantastic system? CloudTalk is for you then!

Rating: 10 out of 10
August 11, 2022
IncentivizedVetted ReviewVerified User
All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to...
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Zak Weller
Consultant - Information Technology
Senior Recruitment Specialist
Darcy Cole
CloudTalk1 year of experience

Great value for money!

Rating: 9 out of 10
June 23, 2022
Vetted ReviewVerified User
Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully manage our voice operations, such as an...
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Verified user
Administrator
CloudTalk1 year of experience

Call tools for sales team!

Rating: 10 out of 10
June 23, 2022
Vetted ReviewVerified User
We use CloudTalk as our key sales call tool for tracking calls, making outbound calls, and managing inbound as well. For us, this is a key and important tool because we must a...
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Jordan Snider
Administrator - Sales
CTO (Chief Technical Officer)
Token Creative Services
CloudTalk1 year of experience

Excellent tracking tool for us!

Rating: 8 out of 10
June 22, 2022
IncentivizedVetted ReviewVerified User
We're using CloudTalk to monitor the source of our calls and to operate the right dispatches to the right salespeople. This enabled us to have a clearer vision of the ROI of o...
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Marc Louis-Boyard
Supervisor - Marketing
International growth marketing specialist / Lead generation & International PR
Niryo
CloudTalk1 year of experience

Glad we made the switch

Rating: 7 out of 10
June 7, 2022
Vetted ReviewVerified User
We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any calls as well. The platform provides a...
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Verified user
Manager
CloudTalk1 year of experience

Easy communication

Rating: 9 out of 10
April 29, 2022
IncentivizedVetted ReviewVerified User
Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about rising cellphone bills, but now we can...
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Ayman Ahmed
Representative - Sales
Medical Sales Representative
BIOMED for Pharmaceutical Industries
CloudTalk1 year of experience

Great solution and quality/cost balance

Rating: 10 out of 10
March 29, 2022
Vetted ReviewVerified User
CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that all our requirements were met. The sup...
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Verified user
Manager
CloudTalk1 year of experience

Good product for good price

Rating: 8 out of 10
March 24, 2022
Vetted ReviewVerified User
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our c...
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Verified user
Executive
CloudTalk1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.8
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.9
Avg 8.2
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Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.Screenshot of CloudTalk Wallboard & Real-Time Reporting - Presents a live picture on what’s going on in a cloud call center displayed on monitors. Wallboard allow viewers to optimize agent productivity, reduce waiting times and immediately address the caller’s needs to improve their satisfaction.Screenshot of CloudTalk Call History & Historical Reporting - A team's call performance and historical call data are presented in dashboards, and the user can export reports for further analysis.Screenshot of

CloudTalk Video

This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Talkdesk, Five9, and RingEX are common alternatives for CloudTalk.

Reviewers rate Agent dashboard and Predictive dialing highest, with a score of 10.

The most common users of CloudTalk are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(65)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.

Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.

Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.

Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.

Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.

Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.

Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.

Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.

In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.

Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.

Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.

Reviews

(1-24 of 24)
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Great help for everyday work, definitely worth the money

Rating: 10 out of 10
December 21, 2022
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functions, and reasonable price. Our company produces software and has to handle many calls for support, so having a quality tool is essential.
Pros and Cons
  • Integration
  • Multi-platform operation
  • Analytics
Likelihood to Recommend
Service was used mainly by our support and sales team, where it is crucial to integrate well with other systems and relevant analytics data. This was met, and thanks to CloudTalk, we could make some processes smoother which saves us time and capacities.

Excellent Tool for Customer Service Optimization

Rating: 10 out of 10
December 19, 2022
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you should reach for. They also offer a free trial to see and try their features before you commit to a paid plan. Great for smaller and startup businesses.
Pros and Cons
  • Integration options to choose from
  • Monitoring and statistics
  • Great customer support
Likelihood to Recommend
CloudTalk is very user-friendly. If you are unsure if its features suit you, you can try a free trial before committing to a paid plan. Customer support is very helpful and friendly. You can choose from a few pricing plans, and they can even prepare a tailor-made one for you.

Perfect Solution for Inbound & Outbound Sales

Rating: 10 out of 10
December 19, 2022
MK
Matej Kukucka
Founder
Marketing Player (E-Learning, 1-10 employees)
Vetted Review
Verified User
CloudTalk
2 years of experience
View profile
Use Cases and Deployment Scope
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.
Pros and Cons
  • IVR
  • Call Monitoring
  • Call Routing
  • Call Tagging
Likelihood to Recommend
CloudTalk is a solid option for both the inbound and outbound contact centers. For the inbound, it's easy to use IVR, which will route all the calls to the specific departments. On the other hand, thanks to their wide range of supported VoIP providers, it was very easy to set up sales processes that increased the number of calls we could do within a business day.

Good product for good price

Rating: 8 out of 10
March 24, 2022
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our case cloud talk helps organize all of our phone-based operations into a single, simple solution. We have multiple people using it on different extensions. We also use it to monitor phone sales activity.
Pros and Cons
  • Friendly User Interface
  • Integrate with Intercom
  • Manage contact information
Likelihood to Recommend
It is very well suited for our use case where we just want a simple solution for inbound and outbound calling rather than having mobile phones at every single desk. Also, when going through a list of international numbers, its clever in working out their extensions without faffing around with formatting,

Good product and good value for money

Rating: 1 out of 10
Incentivized
September 02, 2021
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to standard answers, did not understand case and super bad policies.
Pros and Cons
  • Ease of use.
  • Ease of setup.
  • Usability.
Likelihood to Recommend
Would not recommend to deal with.

Review of Cloudtalk

Rating: 7 out of 10
Incentivized
June 30, 2021
NA
Nick Ang
Business Development Manager
Think SME Pte Ltd (Financial Services, 1-10 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Overall pleasant experience, good to use, user friendly. Sales and support team are very responsive. However, will be good if there's further revision on the pricing which will help us in maintaining cost low for the long haul.
Pros and Cons
  • User Friendly
  • Easy to Use
Likelihood to Recommend
Pleasant experience, good to use, user friendly. Sales and support team are very responsive. However, will be good if there's further revision on the pricing which will help us in maintaining cost low for the long haul.

CloudTalk: Easy to set up and use.

Rating: 9 out of 10
Incentivized
June 25, 2021
TN
Trevor Nicholson
CFO (Chief Financial Officer)
PlanetWatchers (UK) Limited (Computer Software, 11-50 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.
Pros and Cons
  • The setup is particularly straightforward.
  • The introduction set up call is also very thorough if required.
  • The ability to setup local contact numbers good.
Likelihood to Recommend
CloutTalk is ideal for multiple callers across multiple geographies. It seems to be able to integrate with multiple platforms and solutions, therefore, is useful for automating the tracking of call metrics within relevant CRM solutions. The recording function is also very useful for the training and improvement of team members.

Ok job but could do a lot better

Rating: 7 out of 10
Incentivized
June 16, 2021
SS
Samantha Semuhin
Senior Support Manager
Taskworld (Computer Software, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated number which is great for providing accurate data. As we've moved away from Zendesk to intercom recently, we needed another VoIP system and CloudTalk was responding to our needs.
Pros and Cons
  • Fast response time from their Support Team.
  • Dashboard is easy to use.
  • Desktop and mobile apps available.
  • Integration with intercom.
Likelihood to Recommend
If the phone is your least popular contact channel or you only need it for outbound, then CloudTalk will be a good fit for you. It is easy to use and has a friendly interface but needs some features to bring a good amount of features to catch up on other VoIP systems like Avoxi or Aircall.

For example:
  • Have the option to select multiple filters.
  • Detect spam numbers automatically and block them.

CloudTalk voice calls all over the world are great and with good quality!

Rating: 9 out of 10
Incentivized
April 21, 2021
FR
Frederico Rocha
CEO (Chief Executive Officer)
Horizoncaravel Unipessoal, Lda (Real Estate, 1-10 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We use CloudTalk across the whole business. CloudTalk is our chosen platform to contact and be contacted by all our customers. Since I'm always travelling CloudTalk allows me to be in contact with all our customers from the same phone number.
Pros and Cons
  • Voice call
  • Platform Cockpit
  • Web application for phone calls
  • Customer support
Likelihood to Recommend
Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.
This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.
Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.

Cool cold call with CloudTalk

Rating: 9 out of 10
Incentivized
April 20, 2021
Use Cases and Deployment Scope
CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only but I haven't been facing any issues so far. The connection has been interrupted just a very few times and our clients are always audible. Therefore I would recommend it for the businesses that need to do a lot of calls.
Pros and Cons
  • Clear sound.
  • Possibility to hear the call again.
  • Easy to use.
Likelihood to Recommend
CloudTalk suits mostly businesses, where it is necessary do to a lot of calls on a daily basis and they are talking to customers in different countries. This app also suits companies that are dealing with cold calls... Maybe for the private usage, it's a bit less suitable as you need to pay for it but it is cool even for the private usage once you have it I guess.

Ease-to-use tool for contact center or VoIP cloud center

Rating: 9 out of 10
March 19, 2021
PR
Pablo Ritchie
Product Manager
Migrante Sociedad Financiera (Financial Services, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
I work in a company dedicated to financial services. Cloudtalk has helped us to work remotely and in the office. Achieving separate areas of the company, such as sales, collections, etc. to be able to have freedom in the use and administration of telephony. We used to use cell phones to meet this need. The product is good and very intuitive. The downside is that to have excellent results it must be connected to a network cable, which is not possible especially in an office that does not have the infrastructure for this or at home since employees have Wi-Fi.
Pros and Cons
  • Easy to configure
  • Intuitive
  • Reasonable price
Likelihood to Recommend
It is ideal for a non-centralized call center. Especially for remote work. It is excellent for large companies, as well as for entrepreneurs where a high investment in complex VoIP systems is not necessary. It also allows you to adapt your IVR without the need for extra hardware. It is not recommended where the network infrastructure does not allow so many connections or so much bandwidth.

A major improvement for my organization

Rating: 8 out of 10
Incentivized
February 18, 2021
BG
Balder Goyo
Coordinador de ventas
Migrante Sociedad Financiera (Financial Services, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
CloudTalk has been a major improvement in my organization, and it is really useful. Before getting CloudTalk, we used regular phones, it was expensive, and we could not record the calls. Now we are able to have and review the entire calling history, and the part I like the most is that I can download all the data to improve my professional performance.
Pros and Cons
  • Call recording
  • Avaliable data
  • Support
Likelihood to Recommend
It works really well generally, but when the office is too crowded and everybody is connected to the WiFi network, it does not work so well. When the Internet connection is good, there is no problem at all. Support says to connect via cable, but today that is not a viable option, WiFi is the better option.

The very best of the best

Rating: 9 out of 10
Incentivized
February 13, 2021
jm
juan meier
lend officer
apurata (Financial Services, 11-50 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
All the people on the client service part of the organization use CloudTalk in order to communicate with our old and new clients in order to give them the best possible service and solutions to all the problems and questions they may have. It's a really good and safe service.
Pros and Cons
  • Rapid calling
  • Log of calls
  • Good audio quality
Likelihood to Recommend
It's really good for entrepreneurs that need a call center but want it to be in-house. It is also good for separating the personal cellphone from the work phone. Is not so good if you want to have it for all-day use. I would recommend it for punctual calls and inquiries.

Awesome deliver at fair cost

Rating: 9 out of 10
February 10, 2021
IM
Ian Moro
Investment Advisor
Magnetis Investimentos (Investment Management, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
Right now [CloudTalk] is used only by the advisory team, but other teams/areas are on the process to adopt it too.

This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.
Pros and Cons
  • CRM Integration
  • Call notes/tags/quality feedback
  • URA
Likelihood to Recommend
CloudTalk is well suited for teams and areas that needs autonomy to customizate the whole customer service by phone.

Need different branches for each team/person? Custom tags? Easy access to recordings? Fast support? To extract metrics easily? All done.

I would say it's a little bit less appropriate if it doesn't integrate with your own CRM, as that's a must for us.

Even Governments Can Benefit From CloudTalk's Services

Rating: 9 out of 10
Incentivized
February 07, 2021
SB
Stasia Blake
Administrative Strategist
Government of Grenada (Government Administration, 1-10 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
The Ministry of Tourism for the Government of Grenada is using CloudTalk to field calls from travelers concerning travel regulations during the Covid pandemic. The service allows us to provide callers with a professional call system that provides both information and quick human assistance for all travel-related issues.
Pros and Cons
  • Excellent message-on-hold system.
  • Easy tracking of call statistics.
  • Easy monitoring of call quality.
  • Customizable IVR.
Likelihood to Recommend
CloudTalk is excellent for any organization that gets a lot of calls and wants to stream calls to specific agents while saving on the need for the purchase of additional phone lines.

Easy Integration and good value for money tool

Rating: 9 out of 10
December 31, 2020
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We needed software for our sales support as well as customer service. CloudTalk has easily managed to cover this topic while being cost efficient. CloudTalk is integrated with our internal Salesforce database and helps to provide easy client service to current and new customers. It is being used for most parts of our communication within the company already.
Pros and Cons
  • Call Monitoring for testings and learning
  • Analysis of Agents calls
  • Call tracking
Likelihood to Recommend
CloudTalk is best used if you need an easy tool for client calls or general customer relationship upkeeping. If you already have a well good database that can be connected with CloudTalk it is one of the easiest tools to use without wasting time during normal day work. Without a stable internet connection I don't recommend any Internet tool as the quality of the calls is important.

Great contact centre solution with lots of features

Rating: 10 out of 10
December 18, 2020
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
Pros and Cons
  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Likelihood to Recommend
Easy to configure and very user friendly. It was quick to setup and it didn't require any specific technical knowledge. It has prebuilt integrations with most CRM tools, including Zendesk. Call quality is great, even to China where most competitors fail to provide a satisfying service. Their customer support team is very helpful as well. No major issues so far—the only thing I can mention is that I was unable to install the CloudTalk client from the Zendesk Marketplace, but their desktop and phone apps are working great.

CloudTalk is a great help in everyday work

Rating: 10 out of 10
November 16, 2020
IL
Ieva Lukstiņa
Customer Support
Discover Car Hire (Leisure, Travel & Tourism, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
The customer service department is using CloudTalk and the customer satisfaction department. We use the call function, callback and sms function. It helps us to keep in touch with the client and therefore enables to do our jobs with a ease. The quality is also great, therefore we can count that we will be able to deliver a great service with it.
Pros and Cons
  • Call quality.
  • Super easy to use.
  • Has SMS function that helps a lot.
Likelihood to Recommend
CloudTalk is great for making calls and receiving them, while doing different tasks. It is easy to see the incoming call and to answer them. As well as the call quality is high. It is really suited to be used in customer service, when many clients are calling. Sometimes if a client can not pick up the phone, the SMS option can be a great help to send the information and to receive from the client the information back.

Easy to use

Rating: 10 out of 10
November 16, 2020
GH
Guleysha Hasanova
Customer Service Operator
Discovercars.com (Consumer Goods, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk is used by our department - Customer Service where we have 28 agents.
Pros and Cons
  • Quality of calls.
  • Nice tools to leave notes and review.
  • A lot of tagging options.
Likelihood to Recommend
I like the CloudTalk app mostly, it is easy to dial the numbers and the app gives me an impression my cell phone call keypad. The color is also well-chosen. It soothes the eyes and I can easily catch the important and necessary tools at one glance.

It would be good to see how many calls I have done during the day on app instead of always checking on the dashboard.

Best caller solution with Hubspot integration

Rating: 9 out of 10
August 13, 2020
FA
Faruk Aydin
Senior Business Development Manager
Spartez Software (Information Technology & Services, 11-50 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
We use CloudTalk at our Sales & Marketing department as a solution for the inbound & outbound calls together with its HubSpot integration. It solved our need for a versatile tool that we can give a call and receive calls under a custom phone number. The best side is that we can track every single action from planning to reporting on HubSpot. It is easy to configure and use. CloudTalk is fairly priced compared to other options. We're happy with the Support as well.
Pros and Cons
  • HubSpot integration: easy and fast configuration
  • Fairly priced
  • Easy UI
  • Customization and reporting options
  • Good Support
Likelihood to Recommend
For us, it is very crucial to have a CRM integration to track actions on our tools. CloudTalk is perfect solution for it since it is integrated with HubSpot. We are able to plan and report all call related action via this tool. Our inbound & outbound metrics are all visible.

Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid

Rating: 1 out of 10
March 04, 2020
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.
Pros and Cons
  • None
Likelihood to Recommend
The app is always down, CloudTalk is totally unreliable and cannot be used in a business environment. It's totally crippled our customer support team because their servers seem to regularly be down or their software diallers are constantly broken by new updates.

Positive experience so far!

Rating: 10 out of 10
October 28, 2019
Use Cases and Deployment Scope
We use CloudTalk across the whole organization. I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often. It offers good value for money, it is easy to use, has good support and a very intuitive interface.
Pros and Cons
  • Easy to use.
  • Good support.
  • Intuitive UI.
Likelihood to Recommend
CloudTalk is perfect for advanced analysis. This tool improved our communication with clients.

CloudTalk is perfect!

Rating: 10 out of 10
October 01, 2019
SB
Stanislav Bouda
Account Manager
QualityUnit (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
Pros and Cons
  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Likelihood to Recommend
In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.

Easy to use call center service

Rating: 10 out of 10
August 20, 2019
AS
Andrej Saxon
Customer Success Manager
LiveAgent (Computer Software, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
Pros and Cons
  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Likelihood to Recommend
With CloudTalk, you are able to answer and transfer calls easily. The IVR is a very flexible tool which can be used for all of our scenarios. I can set up a different IVR structure for every number which we have connected in LiveAgent via CloudTalk. It is very useful when we are working with multiple numbers for multiple languages and two products.
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