Overview
What is Zoom?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
It just works, all the time. We can conduct our business without interruptions.
ZOOM is miles ahead of the game.
The go-to solution for data security assurance in communications
Zoom does the job
Finest product for Conferencing
Get More Done with ZOOM!!
Zoom helped us build our client base
How Zoom has helped my day-to-day operations
Careless customer service
Frustrated with Zoom
Zoom Review
Zoom Review
Zoom- Best Online Platform for Interactions
Frustrated by Zoom's poor UX that doesn't improve over time. Annoyed that it forces you to install updates at the worst possible time--right before a meeting :-/
How Zoom Differs From Its Competitors
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
The little details like sonic device syncing have been the killer UX that wows my users.
Experience Using Zoom Phone
Some promised features have been a little shaky -- Purchased foreign DIDs required an extended Support engagement to make them available for …
Zoom Rooms
Zoom Rooms
It has made some of our lesser-used meeting spaces more attractive, and they are getting more use.
Zoom Rooms
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (702)8.181%
- Meeting initiation (690)7.979%
- High quality audio (707)7.777%
- High quality video (709)7.676%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.7High quality audio(707) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.6High quality video(709) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(702) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(631) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(690) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.7Record meetings / events(663) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.5Live chat(599) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.8User authentication(515) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7Participant roles & permissions(568) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.8Hosted PBX(11) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.7Multi-level Interactive Voice Response (IVR)(13) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.1Directory of employee names(15) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7Answering rules(12) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(19) Ratings
Automatic recording of inbound and outbound calls
- 6.3Call park(12) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.9Call screening(12) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.7Message alerts(16) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.1Business SMS/External Messaging(8) Ratings
Unlimited SMS and/or MMS with clients
- 7.5Voicemail Transcription(12) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8.3Mobile app for iOS(20) Ratings
App for iPhone and iPad
- 7.1Mobile app for Android(15) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 5.4Centralized communications management(11) Ratings
All voice, chat, and video features can be managed from one central platform.
- 5.8Team messaging(12) Ratings
Team members can send each other messages.
- 7.1Team document sharing(12) Ratings
Documents can be shared with other team members.
- 5.7Call and meeting analytics(12) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom?
Zoom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Videos
Zoom Integrations
Zoom Competitors
Zoom Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Zoom Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5191)Attribute Ratings
- 4.1Likelihood to Renew16 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.8Usability39 ratings
- 4.1Support Rating39 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 7.9Contract Terms and Pricing Model13 ratings
Reviews
(26-50 of 734)Easy to Sign Up / Difficult to Cancel
- Signing Up
- Access to Features and Services
- Billing Credit Card on Timely Basis
- Moving my open ticket around with the organization to hide the fact it is not resolved
- Canceling your subscription if your email is not accessible is problematic
- Chatbot is not helpful
- Support does not return replies in a timely basis
Zoom lives up the hype
- Instant chat/messager tool
- Meeting with large group of people
- Integration with other tools
- Zoom uses huge amount of computer resources such CPU and memory. For computers without advanced hardware, this cause a lot of issue
- Zoom should allow users to adjust their quality of video and other settings according to their computer hardware.
- We'd like to see a more lightweight Zoom which has more simple UI and consume less system resource.
Zoom need to improve the ability for real time collaboration, such as whiteboard.
- Video and audio quality
- Integration with other tools
- Screen recording and virtual whiteboard
- Security and privacy concerns
- User interface
- Customization options
Zoom is a great option for virtual meetings, particularly those with a large number of participants or those with participants in different time zones.
For meetings that deal with highly sensitive information, other tools may be more appropriate to ensure greater security and confidentiality.
Zoom Phone System - Not as advertised
- Selling a Phone System
- Mediocre Setup portal
- Easy add-on tool
- recording of call cost money
- Need to purchase one number per user, which cost money, if not they cannot call out
- Lack of compatibility with Voip phones
ZOOM - a good alternative to Google Meet
- Video calls for bigger groups including external parties
- Long video calls - the tool is not heave when it comes to system requirements
- Zoom does a good job in filtering background noises and highlighting the current speaker
- Light web-based solution would be appreciated
- There are some concerns about the privacy issues (maybe rumors but can be discouraging)
On the other hand, using Zoom seems way more professional - especially when connecting with people from the US. The connection is very stable and the tool handles numerous participants very well.
Genuine Review from a Common User
- Screen sharing option is more helpful to take remote session of our customer Computers
- Zoom chat also a great option, when in a meeting, is it easy to share passwords or solution for the issue with Customer
- And it is easy to add any new person as meeting participant
- Overall UI looks very minimal, expecting Zoom home page to be more interactive and appealing
- Chat window needs more improvement - personal view
- When an user sharing their screen during the meeting, screen goes fullscreen by auto, thats weird when we are in different screen.
Connectivity at It's Finest
- Video
- Screen drawing
- Managing multitudes
- Connectivity performance
- Driving mode
- Chat feature
- Stability for phone app
- Apple Pen precision
Zoom provides great bandwidth on calls.
- Mute audience.
- Simple to use.
- Provides options for communication.
- More background filter options.
Quick review for Zoom -
- Video Quality
- Sound Quality
- Call options
- Security
- Multi platform
- File sharing
- Meeting schedule options
- Integration with mail cients
A must-have tool for video and web conferencing
- screen sharing
- iPad screen mirroring
- invitation of guests
- Calendar integration
- I don't see any room for improvement. Zoom is great
Zoom is still the best
- Sharing Screen and audio.
- Breakout rooms.
- Recording option.
- Emoji responses are limited.
- Dial in is not always consistent.
- Green screen for background is not always accurate.
There is no place far, there is ZOOM.
- Easy to use app
- Zoom has a good option for recording video
- Sharing documents
- Conference call: Easy to add people and forward the invite
- It would be good if we could upload a dictionary of common specialist words
- Expensive when adding on items in addition to basic plan
A good product for large-list meetings on a company level.
- The integration with Google Calendar works seamless
- The recordings feature works super well for user interviews
- The possibility to invite large list of attendees its super convenient
- The fact that your logged in information has the tendency to be erased makes it annoying every time you open the app.
- Since we dont use workplace in my company, we are missing of the benefits of the integrations it provides
However, the fact that you need to install an app to use it and the constant request for re-login makes it feel a bit like an old-school piece of software. Nowadays all of these types of products are mostly "web-based" without the need for any potential installation.
Zoom experience is good experience
The Video/Audio Quality was very nice and it never disappointed. So easy adaptability of Zoom gave us that confidence to carry on our work without any delays.
- Audio/Video Calling
- Meeting Schedules
- Webinars
- Content sharing
- Easy Integrations with Email servers
- Calendar Invites
For Bigger organizations where they want to be more specific about controlling the audience like chat controls, limit the use of some words, Mobile application is not that friendly. Plus i read online that security might be a concern. It did not effect us, but maybe for organizations with more concerns about it do need to check in details.
The best Online Meeting Provider.
- User Friendly for any user.
- Good Video quality on calls.
- Good tech support.
- Mobile App needs upgrading.
- Fonts should be a little bigger.
- Need better options for iOS devices.
Zooming through Meetings and Webinars with Ease
- Easy to join meetings.
- Integrated solution for standards-based room systems (with additional subscription).
- Toll number dial-in available with all paid plans (a plus over some other platforms).
- Some of the security controls that are available in software program flags would be more conveniently controlled from the admin portal.
Zoom is a very secure software
- Communication
- Safety
- Ease
- I wish there was an easier editing feature when you need to trim down an audio or video file when you have something recorded to the cloud.
- Zoom is not the cheapest option
Zoom is a great web conferencing solution. Easy, reliable, and excellent audio/video quality.
- It's reliable and provides good quality audio and video conferencing. We've had issues with other web conferencing solutions, but not with Zoom.
- It's easy to use. Creating a meeting, joining a meeting, and using the tool are all intuitive and don't require training.
- I don't have any complaints with it so far and can't think of anything I would like to change.
POOR USER EXPERIENCE - Ads can't be turned off
I'm Not Happy with Zoom
- Quality of voice
- Screen sharing
- invoicing / billing
Great software at a good price.
2. We use Zoom for our customers to provide best solutions, we hosted Zoom meetings and on final date and time appellant join and provide their submissions.
3. Zoom meetings help us to properly understand the problems of appellant. Customer will show us though screen sharing feature which is very nice indeed.
4. It is almost available on every platform like, android, windows, iOS etc...
- Screen sharing in real time
- file sharing feature
- VIOP calls supported
- User interface could be better on browsers.
- Sometime it got error message while host meetings
2. It is also well suited on web development issues where you want to show the module of the application, users can easily see that using screen sharing feature.
3. Apart from that in some scenario where Zoom meetings lag behind is connectivity stability. sometimes it is hard to understand because audio is not coming properly.
- They let you have many users on at the same time.
- You can share your screen with everyone.
- You can record what you are doing.
- You can utilize your smartphone for sharing through Zoom as well in Shared screen mode.
- Zoom's sound has improved but still is hard to hear different instrument timbres.
- When people are not wearing headphones, it's hard to hear them or you get feedback.
- It would be great to have the webinar feature at a lower price. It seems high.
- Real time calls
- Markups
- Recording
- Chatting
- Sharing files
- Permanent chats saved
Zoom makes meetings more enjoyable!
- More personable with Video!
- Allows callers to see who is speaking
- Mute features so there is not the disturbance of background noise.
- Not all webcams are the same quality
- When using from a Smartphone, it isn’t as user friendly
- Filters would be great (when working from home and need to ‘look’ presentable. (Ha!)
- Demonstrations/screen sharing
- Recordings
- Showing my face
- Clarity of my voice and other voices
- Advanced settings are done through the website, I wish there was a way to edit advanced settings while im in a meeting on the app.
- Wish I could see more faces all on one screen - I can see 25, but would be nice to view more since I have a big monitor.
- When I am not using a second monitor (only using my laptop), I wish the speaker would be the headshot at the top if there are multiple people in a meeting. If John talks and he is at the top, but Kim begins talking, you need to scroll down to find Kim's face to view her speaking.