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Act-On

Act-On

Overview

What is Act-On?

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

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Recent Reviews

TrustRadius Insights

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks …
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Act-On review

10 out of 10
September 25, 2019
We are using Act-On to reach our customers through email blasting. We also use landing pages and forms to support our website. Currently …
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A great marketing tool

6 out of 10
May 11, 2019
Incentivized
Act-On is used by several departments. We use it for outbound and inbound marketing purposes. We also use it to score leads coming in for …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • WYSIWYG email editor (112)
    8.1
    81%
  • List management (111)
    8.1
    81%
  • Standard reports (112)
    8.1
    81%
  • Email deliverability reporting (112)
    8.1
    81%
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Pricing

View all pricing

Professional

$900

Cloud
per month (starts at 2,500 active contacts)

Enterprise

$2,000

Cloud
per month ( starts at 2,500 active contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.act-on.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Act-On Software Demo

YouTube

Act On! Software Demo

YouTube

Act-On Software and Touchtown: Personalization and the Buyer’s Journey

YouTube
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.8
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.1
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.1
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 7.6
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Product Details

What is Act-On?

Act-On is an adaptive marketing platform that drives personal and purposeful multi-channel marketing, that aims to spark better inbound and outbound marketing, enable a tighter alignment with sales, and turn user data into substance to act-on.

The vendor states their customers range from start-ups and fast-growing young companies to well-established enterprise institutions; from marketing teams in small and medium-sized businesses, to independent teams in large enterprise corporations. They use Act-On in many different ways to realize their marketing objectives.

Act-On Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Additional Features

  • Supported: Email Marketing
  • Supported: Lead Scoring
  • Supported: Website Visitor Tracking
  • Supported: Automated Programs (Trigger & Drip Campaigns)
  • Supported: Social Publishing
  • Supported: Reporting & Analytics
  • Supported: SEO
  • Supported: Forms
  • Supported: Events & Webinars

Act-On Screenshots

Screenshot of List Segmentation - Segmentation using behavioral, demographic and/or firmographic dataScreenshot of the Quickstart PageScreenshot of Landing Page Composer - landing pages are designed with a drag and drop function

Act-On Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, German, Spanish, Italian, Portuguese, Danish, Swedish, Norwegian, Finnish, Russian, Chinese, Japanese, Korean, Hindi, Thai, Arabic, Hebrew

Frequently Asked Questions

Act-On is an adaptive marketing platform designed to drive personal and purposeful multi-channel marketing. Its foci are inbound and outbound marketing, for enabling a tighter alignment with sales and turning data into actionable insights.

HubSpot Marketing Hub, Net-Results, and Salesforce Marketing Cloud are common alternatives for Act-On.

Reviewers rate WYSIWYG email editor and Dynamic content and Landing pages highest, with a score of 8.1.

The most common users of Act-On are from Mid-sized Companies (51-1,000 employees).

Act-On Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)29%
Mid-Size Companies (51-500 employees)67%
Enterprises (more than 500 employees)4%
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Comparisons

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Reviews and Ratings

(407)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Intuitive User Interface: Users have found Act-On's user interface to be intuitive and easy to use, allowing them to complete tasks quickly. Several reviewers expressed this sentiment, highlighting the platform's user-friendly design that requires minimal training.

Flexible and Catering to Different Skill Levels: Act-On has been praised for its flexibility and ability to cater to users with different skill levels. Multiple reviewers commented on how the platform can accommodate both simple and complex campaigns, making it accessible for novice users while also providing advanced features for experienced marketers.

Robust List and Contact Management Capabilities: Act-On's robust list and contact management capabilities have been appreciated by users, enabling seamless communication within the platform. Many reviewers mentioned this as a positive aspect of Act-On, emphasizing its effectiveness in managing contacts and facilitating targeted marketing efforts.

Unintuitive and Confusing User Interface: Multiple users have expressed frustration with Act-On's user interface, finding it to be unintuitive, confusing, and difficult to navigate. Some reviewers mentioned difficulties in finding certain features and abilities, resulting in a time-intensive process.

Limited Customization Options: Several users have mentioned limitations in Act-On's customization options. Specifically, the form builder is considered somewhat difficult to use, with limited CSS customization available, requiring manual updates on every single form. Additionally, the landing page creator lacks flexibility in terms of design and layout.

Performance Issues: Users have reported experiencing slow and laggy performance when using Act-On. Edits often fail to save or are lost if left idle for a few minutes. These issues can significantly impact productivity and frustrate users trying to complete their tasks efficiently.

Users highly recommend Act-On for its ease of use and configurability, praising its resources, innovation, and accessibility. They suggest utilizing the available tools and resources provided by Act-On, such as training video courses, help documentation, and customer service. Users also appreciate Act-On's user-friendly interface and easy accessibility to information and tools.

Another common recommendation is to leverage Act-On's capabilities for email marketing. Users advise properly segmenting email lists and testing email blasts before sending. They find Act-On to be an excellent platform for personalization, targeting specific users, analytics, and automation.

Lastly, users recommend taking advantage of Act-On's support and return on investment. They suggest getting a demo, attending training sessions, and trying Act-On for a month or two to fully experience its benefits. Users find Act-On affordable and praise its fast interface for managing customer relations effectively.

In summary, the most common recommendations from users are to make full use of Act-On's resources and tools, leverage its capabilities for email marketing, and take advantage of the support and training provided to maximize the return on investment.

Attribute Ratings

Reviews

(51-75 of 193)
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November 30, 2015

Great Customer Service

Nancy Tinnel Emrick | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized

We are launching a new medical technology to a new international market; a double whammy. We are reaching out to medical professionals and can see right away the impact it's having by the open and click data. The ease of use in learning this new platform has made sending out our message much easier.

Act-On is being used by our marketing staff, with input from the whole organization. The biggest impact it is having is helping with lead generation.

Richard Evans DipM MCIM Chartered Marketer | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized

Act-on is being used by the marketing and sales team here to promote products, understand customers and leads and generate leads. As I am within the first year of my employment here I am not yet using Act-On to measure effectiveness and as a part of the strategy decision making process. As a chartered marketer I can see that the system will easily integrate into the strategic decision-making process.

The sales team uses Act-on (integrated with Salesforce) to measure client activity and deliver information based on the product views of customers. This seems to work well with the alerts.

Mikaela Kjell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We are proud resellers of Act-On. The lead to revenue process is being solved with Act-On and the related CRM system (Salesforce, SugarCRM and Microsoft Dynamics are the top three we are working with). We are able to track and follow up leads within new sales but also maintain a good relationship with existing customers. We're creating a transparent view for both marketing and sales, who can now work more closely together.
Stefan Grootendorst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On to get a better understanding of our clients'/prospect's needs and track the actions that take place on our website (downloading whitepapers and brochures, submit newsletter, reading specific content). This gives us a better insight in what our clients' interest are. We also use Act-On for drip campaigns and to nurture our subscribers on specific topics. With all this information we can make a detailed profile of each of our clients/prospect and share this as a lead to our sales department. With this specific client/prospect profile, our account managers can interact better with the needs of our clients/prospects.
Bob Balm | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We implement Act-on for our clients as one of our primary marketing automation tools. We provide campaign support or even create them from scratch, set up CRM integration, and help clients implement ideas into the system. The business problems it addresses are mostly a lack of lead nurturing. Act-On makes it possible for clients to get insight into their prospects' digital body language, and to act on said body language to produce results. Tools like the website prospector have already allowed many of our clients (ourselves included as we use it too) to pick up on opportunities that would otherwise have been missed.
November 29, 2015

Act-On - Fantastic people

Mark Terry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Act-On is being used to fully identify and attribute the successes marketing is delivering to sales and the wider business. It was first rolled out to marketing, then sales and now to the wider business and we are able to understand prospects and customer activities then send personalised messaging to them. We are able to score and prioritise leads and to know what is successful and where to apportion budget.
Damian Leslie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Act-On is the core component of our in house marketing platform. When I joined Anachron, one of my key goals was to professionalize the marketing department - almost starting from scratch. Act-On enables me to monitor, maintain and execute a range of internal, inbound and outbound marketing activities through a single platform. It is the cornerstone of our entire marketing platform and its excellent integration with Salesforce and robust sales user functionality has enabled us to strengthen the relationship between marketing and sales greatly.
November 28, 2015

Simply the best

Tim Ogle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Act-on provides transparency to who has clicked on your emails, which without Act-On it's a guessing game, "did the prospect receive the email". The only other option we had was to call the prospect and enquire "did you receive our email?" not professional from my perspective. For us it's allowing us to see what our prospects are looking at so we can then target them specifically.

The platform is being used by all our staff, mind you we are a small 8 member team.
John Scott, DipM MCIM, Dip DigM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We can now generate leads and automate processes - our business never received this from marketing until now. Our sales team has actually said that they now have too many engaged leads and contacts to deal with so we have built them dashboards in our CRM system to help!
Amber Taal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Most of our clients know by now that inbound marketing in general will improve their lead generation results. The big question for them is: how? How can I share knowledge? How can I manage my budget? How can marketing become accountable for its results? Together with Act-On we help our clients to facilitate the next level in B2B marketing / lead generation. We managed on average to cut in management and telemarketing hours and gain far better leads.
Barrie Vredeveld | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Act-on mostly to create digital newsletters, landing pages and forms for our customers. "We" is in this case a department of two: myself and a colleague. Sometimes customers create their own stuff in Act-on, with our account.
November 28, 2015

good email marketing tool

Carme Ventayol Aguiló | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Act-On across the whole organisation, being one of the essential tools for our daily activity. We use it for email marketing, lead generation and scoring and website tracking. We also have it connected with our CRM to integrate our whole marketing activity, for both our clients and internally. It helps us identify and qualify leads, making the sales activity much more efficient.
Nick Holt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Act-On allows us to manage our entire inbound and outbound marketing strategy from one tool. It integrates seamlessly with our CRM solution (SugarCRM) and this means that we have full visibility of prospect engagement with our outbound emails, website pages, forms, webinars and more right from within the CRM solution. When coupled with the automated lead scoring this arms the sales team with information about who to focus on and what those prospects are engaged with.
November 25, 2015

Act-On 10/10

Anders Fredborg Nielsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Marketing department utilizes the tool and educates sales team on the benefits. All automation problems are being addresses as well as lead nurturing and all email related tasks. Events and webinars are used and creates great results. Marketing automation has become very easy with the integration of Act-On. Highly recommend the tool!
Andrew Smith | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Act-On is used across the whole of our business, it is predominantly used to align the marketing and sales teams, but we also utilise the software for client communications and use the platform as part of our inbound marketing service. In terms of our marketing activity, the platform is crucial in terms of executing our current inbound and content marketing strategy and has helped to revolutionise our lead nurturing and management process, while developing and improving our sales funnel execution.
Steven A. Levano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Act-On is being used to transition our email marketing process. We used to take a batch and blast approach to a blanket segment from Salesforce. Now we are trying to focus on super targeting our prospects. We are able to dynamically reach everyone from emails to landing pages..it's great! We also addressed the fact that we had limited visibility into our own marketing efforts. With act-on, every touch point is recorded and both the marketing and sales teams are able to review you it.
Score 9 out of 10
Vetted Review
Verified User
This is the first marketing automation tool our company has ever used. Act-On has completely revolutionized the way we send emails to our contacts and host our content. It has helped us learn things about our customers and prospects' online presence across our website, something that until we started with Act-On we had absolutely no insight into.
Score 10 out of 10
Vetted Review
Verified User
We are an in-house marketing department that provides marketing services for a range of events across the globe. Act-On provides an excellent solution to send e-mails, build landing pages and show very detailed analytics and ROI for our clients. The system is cost effective when spread across clients and brings the marketing to a higher level of professionalism.
Diogo Cabral | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use it across the whole organization, from the technical teams who collaborate with marketing to build content all the way to sales. We use Act-On both as customers and as partners, selling and deploying it to other organizations. This means we need deep knowledge of the product and how to present it in various business situations. Act-On solves problems like lead nurturing, marketing empowerment and independence from IT, ROI and marketing activities cost calculation. For small marketing teams to look big, it's an indispensable tool.
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